SQL Server / Support API / Show Ticket Metrics
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-- Important: See this note about string length limitations for strings returned by sp_OAMethod calls.
--
CREATE PROCEDURE ChilkatSample
AS
BEGIN
DECLARE @hr int
-- Important: Do not use nvarchar(max). See the warning about using nvarchar(max).
DECLARE @sTmp0 nvarchar(4000)
-- This example assumes the Chilkat API to have been previously unlocked.
-- See Global Unlock Sample for sample code.
DECLARE @http int
-- Use "Chilkat_9_5_0.Http" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.Http', @http OUT
IF @hr <> 0
BEGIN
PRINT 'Failed to create ActiveX component'
RETURN
END
DECLARE @success int
EXEC sp_OASetProperty @http, 'BasicAuth', 1
EXEC sp_OASetProperty @http, 'Login', 'login'
EXEC sp_OASetProperty @http, 'Password', 'password'
EXEC sp_OAMethod @http, 'SetRequestHeader', NULL, 'Accept', 'application/json'
DECLARE @sbResponseBody int
-- Use "Chilkat_9_5_0.StringBuilder" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.StringBuilder', @sbResponseBody OUT
EXEC sp_OAMethod @http, 'QuickGetSb', @success OUT, 'https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id', @sbResponseBody
IF @success = 0
BEGIN
EXEC sp_OAGetProperty @http, 'LastErrorText', @sTmp0 OUT
PRINT @sTmp0
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @sbResponseBody
RETURN
END
DECLARE @jResp int
-- Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.JsonObject', @jResp OUT
EXEC sp_OAMethod @jResp, 'LoadSb', @success OUT, @sbResponseBody
EXEC sp_OASetProperty @jResp, 'EmitCompact', 0
PRINT 'Response Body:'
EXEC sp_OAMethod @jResp, 'Emit', @sTmp0 OUT
PRINT @sTmp0
DECLARE @respStatusCode int
EXEC sp_OAGetProperty @http, 'LastStatus', @respStatusCode OUT
PRINT 'Response Status Code = ' + @respStatusCode
IF @respStatusCode >= 400
BEGIN
PRINT 'Response Header:'
EXEC sp_OAGetProperty @http, 'LastHeader', @sTmp0 OUT
PRINT @sTmp0
PRINT 'Failed.'
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @sbResponseBody
EXEC @hr = sp_OADestroy @jResp
RETURN
END
-- Sample JSON response:
-- (Sample code for parsing the JSON response is shown below)
-- {
-- "ticket_metric": [
-- {
-- "agent_wait_time_in_minutes": {
-- "business": "<integer>",
-- "calendar": "<integer>"
-- },
-- "assigned_at": "<dateTime>",
-- "assignee_stations": "<integer>",
-- "assignee_updated_at": "<dateTime>",
-- "created_at": "<dateTime>",
-- "custom_status_updated_at": "<dateTime>",
-- "first_resolution_time_in_minutes": {
-- "business": "<integer>",
-- "calendar": "<integer>"
-- },
-- "full_resolution_time_in_minutes": {
-- "business": "<integer>",
-- "calendar": "<integer>"
-- },
-- "group_stations": "<integer>",
-- "id": "<integer>",
-- "initially_assigned_at": "<dateTime>",
-- "latest_comment_added_at": "<dateTime>",
-- "on_hold_time_in_minutes": {
-- "business": "<integer>",
-- "calendar": "<integer>"
-- },
-- "reopens": "<integer>",
-- "replies": "<integer>",
-- "reply_time_in_minutes": {
-- "business": "<integer>",
-- "calendar": "<integer>"
-- },
-- "reply_time_in_seconds": {
-- "business": "<integer>",
-- "calendar": "<integer>"
-- },
-- "requester_updated_at": "<dateTime>",
-- "requester_wait_time_in_minutes": {
-- "business": "<integer>",
-- "calendar": "<integer>"
-- },
-- "solved_at": "<dateTime>",
-- "status_updated_at": "<dateTime>",
-- "ticket_id": "<integer>",
-- "updated_at": "<dateTime>",
-- "url": "<string>"
-- },
-- {
-- "agent_wait_time_in_minutes": {
-- "business": "<integer>",
-- "calendar": "<integer>"
-- },
-- "assigned_at": "<dateTime>",
-- "assignee_stations": "<integer>",
-- "assignee_updated_at": "<dateTime>",
-- "created_at": "<dateTime>",
-- "custom_status_updated_at": "<dateTime>",
-- "first_resolution_time_in_minutes": {
-- "business": "<integer>",
-- "calendar": "<integer>"
-- },
-- "full_resolution_time_in_minutes": {
-- "business": "<integer>",
-- "calendar": "<integer>"
-- },
-- "group_stations": "<integer>",
-- "id": "<integer>",
-- "initially_assigned_at": "<dateTime>",
-- "latest_comment_added_at": "<dateTime>",
-- "on_hold_time_in_minutes": {
-- "business": "<integer>",
-- "calendar": "<integer>"
-- },
-- "reopens": "<integer>",
-- "replies": "<integer>",
-- "reply_time_in_minutes": {
-- "business": "<integer>",
-- "calendar": "<integer>"
-- },
-- "reply_time_in_seconds": {
-- "business": "<integer>",
-- "calendar": "<integer>"
-- },
-- "requester_updated_at": "<dateTime>",
-- "requester_wait_time_in_minutes": {
-- "business": "<integer>",
-- "calendar": "<integer>"
-- },
-- "solved_at": "<dateTime>",
-- "status_updated_at": "<dateTime>",
-- "ticket_id": "<integer>",
-- "updated_at": "<dateTime>",
-- "url": "<string>"
-- }
-- ]
-- }
-- Sample code for parsing the JSON response...
-- Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
DECLARE @Business nvarchar(4000)
DECLARE @Calendar nvarchar(4000)
DECLARE @assigned_at nvarchar(4000)
DECLARE @assignee_stations nvarchar(4000)
DECLARE @assignee_updated_at nvarchar(4000)
DECLARE @created_at nvarchar(4000)
DECLARE @custom_status_updated_at nvarchar(4000)
DECLARE @first_resolution_time_in_minutesBusiness nvarchar(4000)
DECLARE @first_resolution_time_in_minutesCalendar nvarchar(4000)
DECLARE @full_resolution_time_in_minutesBusiness nvarchar(4000)
DECLARE @full_resolution_time_in_minutesCalendar nvarchar(4000)
DECLARE @group_stations nvarchar(4000)
DECLARE @id nvarchar(4000)
DECLARE @initially_assigned_at nvarchar(4000)
DECLARE @latest_comment_added_at nvarchar(4000)
DECLARE @on_hold_time_in_minutesBusiness nvarchar(4000)
DECLARE @on_hold_time_in_minutesCalendar nvarchar(4000)
DECLARE @reopens nvarchar(4000)
DECLARE @replies nvarchar(4000)
DECLARE @reply_time_in_minutesBusiness nvarchar(4000)
DECLARE @reply_time_in_minutesCalendar nvarchar(4000)
DECLARE @reply_time_in_secondsBusiness nvarchar(4000)
DECLARE @reply_time_in_secondsCalendar nvarchar(4000)
DECLARE @requester_updated_at nvarchar(4000)
DECLARE @requester_wait_time_in_minutesBusiness nvarchar(4000)
DECLARE @requester_wait_time_in_minutesCalendar nvarchar(4000)
DECLARE @solved_at nvarchar(4000)
DECLARE @status_updated_at nvarchar(4000)
DECLARE @ticket_id nvarchar(4000)
DECLARE @updated_at nvarchar(4000)
DECLARE @url nvarchar(4000)
DECLARE @i int
SELECT @i = 0
DECLARE @count_i int
EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_i OUT, 'ticket_metric'
WHILE @i < @count_i
BEGIN
EXEC sp_OASetProperty @jResp, 'I', @i
EXEC sp_OAMethod @jResp, 'StringOf', @Business OUT, 'ticket_metric[i].agent_wait_time_in_minutes.business'
EXEC sp_OAMethod @jResp, 'StringOf', @Calendar OUT, 'ticket_metric[i].agent_wait_time_in_minutes.calendar'
EXEC sp_OAMethod @jResp, 'StringOf', @assigned_at OUT, 'ticket_metric[i].assigned_at'
EXEC sp_OAMethod @jResp, 'StringOf', @assignee_stations OUT, 'ticket_metric[i].assignee_stations'
EXEC sp_OAMethod @jResp, 'StringOf', @assignee_updated_at OUT, 'ticket_metric[i].assignee_updated_at'
EXEC sp_OAMethod @jResp, 'StringOf', @created_at OUT, 'ticket_metric[i].created_at'
EXEC sp_OAMethod @jResp, 'StringOf', @custom_status_updated_at OUT, 'ticket_metric[i].custom_status_updated_at'
EXEC sp_OAMethod @jResp, 'StringOf', @first_resolution_time_in_minutesBusiness OUT, 'ticket_metric[i].first_resolution_time_in_minutes.business'
EXEC sp_OAMethod @jResp, 'StringOf', @first_resolution_time_in_minutesCalendar OUT, 'ticket_metric[i].first_resolution_time_in_minutes.calendar'
EXEC sp_OAMethod @jResp, 'StringOf', @full_resolution_time_in_minutesBusiness OUT, 'ticket_metric[i].full_resolution_time_in_minutes.business'
EXEC sp_OAMethod @jResp, 'StringOf', @full_resolution_time_in_minutesCalendar OUT, 'ticket_metric[i].full_resolution_time_in_minutes.calendar'
EXEC sp_OAMethod @jResp, 'StringOf', @group_stations OUT, 'ticket_metric[i].group_stations'
EXEC sp_OAMethod @jResp, 'StringOf', @id OUT, 'ticket_metric[i].id'
EXEC sp_OAMethod @jResp, 'StringOf', @initially_assigned_at OUT, 'ticket_metric[i].initially_assigned_at'
EXEC sp_OAMethod @jResp, 'StringOf', @latest_comment_added_at OUT, 'ticket_metric[i].latest_comment_added_at'
EXEC sp_OAMethod @jResp, 'StringOf', @on_hold_time_in_minutesBusiness OUT, 'ticket_metric[i].on_hold_time_in_minutes.business'
EXEC sp_OAMethod @jResp, 'StringOf', @on_hold_time_in_minutesCalendar OUT, 'ticket_metric[i].on_hold_time_in_minutes.calendar'
EXEC sp_OAMethod @jResp, 'StringOf', @reopens OUT, 'ticket_metric[i].reopens'
EXEC sp_OAMethod @jResp, 'StringOf', @replies OUT, 'ticket_metric[i].replies'
EXEC sp_OAMethod @jResp, 'StringOf', @reply_time_in_minutesBusiness OUT, 'ticket_metric[i].reply_time_in_minutes.business'
EXEC sp_OAMethod @jResp, 'StringOf', @reply_time_in_minutesCalendar OUT, 'ticket_metric[i].reply_time_in_minutes.calendar'
EXEC sp_OAMethod @jResp, 'StringOf', @reply_time_in_secondsBusiness OUT, 'ticket_metric[i].reply_time_in_seconds.business'
EXEC sp_OAMethod @jResp, 'StringOf', @reply_time_in_secondsCalendar OUT, 'ticket_metric[i].reply_time_in_seconds.calendar'
EXEC sp_OAMethod @jResp, 'StringOf', @requester_updated_at OUT, 'ticket_metric[i].requester_updated_at'
EXEC sp_OAMethod @jResp, 'StringOf', @requester_wait_time_in_minutesBusiness OUT, 'ticket_metric[i].requester_wait_time_in_minutes.business'
EXEC sp_OAMethod @jResp, 'StringOf', @requester_wait_time_in_minutesCalendar OUT, 'ticket_metric[i].requester_wait_time_in_minutes.calendar'
EXEC sp_OAMethod @jResp, 'StringOf', @solved_at OUT, 'ticket_metric[i].solved_at'
EXEC sp_OAMethod @jResp, 'StringOf', @status_updated_at OUT, 'ticket_metric[i].status_updated_at'
EXEC sp_OAMethod @jResp, 'StringOf', @ticket_id OUT, 'ticket_metric[i].ticket_id'
EXEC sp_OAMethod @jResp, 'StringOf', @updated_at OUT, 'ticket_metric[i].updated_at'
EXEC sp_OAMethod @jResp, 'StringOf', @url OUT, 'ticket_metric[i].url'
SELECT @i = @i + 1
END
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @sbResponseBody
EXEC @hr = sp_OADestroy @jResp
END
GO
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id
Postman Collection Item JSON
{
"name": "Show Ticket Metrics",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics",
":ticket_metric_id"
],
"variable": [
{
"key": "ticket_metric_id",
"value": "<string>"
}
]
},
"description": "Returns a specific metric, or the metrics of a specific ticket.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics",
":ticket_metric_id"
],
"variable": [
{
"key": "ticket_metric_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_metric\": [\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}
