SQL Server / Support API / List SLA Policies
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-- Important: See this note about string length limitations for strings returned by sp_OAMethod calls.
--
CREATE PROCEDURE ChilkatSample
AS
BEGIN
DECLARE @hr int
-- Important: Do not use nvarchar(max). See the warning about using nvarchar(max).
DECLARE @sTmp0 nvarchar(4000)
-- This example assumes the Chilkat API to have been previously unlocked.
-- See Global Unlock Sample for sample code.
DECLARE @http int
-- Use "Chilkat_9_5_0.Http" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.Http', @http OUT
IF @hr <> 0
BEGIN
PRINT 'Failed to create ActiveX component'
RETURN
END
DECLARE @success int
EXEC sp_OASetProperty @http, 'BasicAuth', 1
EXEC sp_OASetProperty @http, 'Login', 'login'
EXEC sp_OASetProperty @http, 'Password', 'password'
EXEC sp_OAMethod @http, 'SetRequestHeader', NULL, 'Accept', 'application/json'
DECLARE @sbResponseBody int
-- Use "Chilkat_9_5_0.StringBuilder" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.StringBuilder', @sbResponseBody OUT
EXEC sp_OAMethod @http, 'QuickGetSb', @success OUT, 'https://example.zendesk.com/api/v2/slas/policies', @sbResponseBody
IF @success = 0
BEGIN
EXEC sp_OAGetProperty @http, 'LastErrorText', @sTmp0 OUT
PRINT @sTmp0
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @sbResponseBody
RETURN
END
DECLARE @jResp int
-- Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.JsonObject', @jResp OUT
EXEC sp_OAMethod @jResp, 'LoadSb', @success OUT, @sbResponseBody
EXEC sp_OASetProperty @jResp, 'EmitCompact', 0
PRINT 'Response Body:'
EXEC sp_OAMethod @jResp, 'Emit', @sTmp0 OUT
PRINT @sTmp0
DECLARE @respStatusCode int
EXEC sp_OAGetProperty @http, 'LastStatus', @respStatusCode OUT
PRINT 'Response Status Code = ' + @respStatusCode
IF @respStatusCode >= 400
BEGIN
PRINT 'Response Header:'
EXEC sp_OAGetProperty @http, 'LastHeader', @sTmp0 OUT
PRINT @sTmp0
PRINT 'Failed.'
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @sbResponseBody
EXEC @hr = sp_OADestroy @jResp
RETURN
END
-- Sample JSON response:
-- (Sample code for parsing the JSON response is shown below)
-- {
-- "count": "<integer>",
-- "next_page": "<string>",
-- "previous_page": "<string>",
-- "sla_policies": [
-- {
-- "title": "<string>",
-- "filter": {
-- "all": [
-- {
-- "field": "<string>",
-- "operator": "<string>",
-- "value": "<string>"
-- },
-- {
-- "field": "<string>",
-- "operator": "<string>",
-- "value": "<string>"
-- }
-- ],
-- "any": [
-- {
-- "field": "<string>",
-- "operator": "<string>",
-- "value": "<string>"
-- },
-- {
-- "field": "<string>",
-- "operator": "<string>",
-- "value": "<string>"
-- }
-- ]
-- },
-- "created_at": "<dateTime>",
-- "description": "<string>",
-- "id": "<integer>",
-- "policy_metrics": [
-- {
-- "business_hours": "<boolean>",
-- "metric": "<string>",
-- "priority": "<string>",
-- "target": "<integer>"
-- },
-- {
-- "business_hours": "<boolean>",
-- "metric": "<string>",
-- "priority": "<string>",
-- "target": "<integer>"
-- }
-- ],
-- "position": "<integer>",
-- "updated_at": "<dateTime>",
-- "url": "<string>"
-- },
-- {
-- "title": "<string>",
-- "filter": {
-- "all": [
-- {
-- "field": "<string>",
-- "operator": "<string>",
-- "value": "<string>"
-- },
-- {
-- "field": "<string>",
-- "operator": "<string>",
-- "value": "<string>"
-- }
-- ],
-- "any": [
-- {
-- "field": "<string>",
-- "operator": "<string>",
-- "value": "<string>"
-- },
-- {
-- "field": "<string>",
-- "operator": "<string>",
-- "value": "<string>"
-- }
-- ]
-- },
-- "created_at": "<dateTime>",
-- "description": "<string>",
-- "id": "<integer>",
-- "policy_metrics": [
-- {
-- "business_hours": "<boolean>",
-- "metric": "<string>",
-- "priority": "<string>",
-- "target": "<integer>"
-- },
-- {
-- "business_hours": "<boolean>",
-- "metric": "<string>",
-- "priority": "<string>",
-- "target": "<integer>"
-- }
-- ],
-- "position": "<integer>",
-- "updated_at": "<dateTime>",
-- "url": "<string>"
-- }
-- ]
-- }
-- Sample code for parsing the JSON response...
-- Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
DECLARE @title nvarchar(4000)
DECLARE @created_at nvarchar(4000)
DECLARE @description nvarchar(4000)
DECLARE @id nvarchar(4000)
DECLARE @position nvarchar(4000)
DECLARE @updated_at nvarchar(4000)
DECLARE @url nvarchar(4000)
DECLARE @j int
DECLARE @count_j int
DECLARE @field nvarchar(4000)
DECLARE @operator nvarchar(4000)
DECLARE @value nvarchar(4000)
DECLARE @business_hours nvarchar(4000)
DECLARE @metric nvarchar(4000)
DECLARE @priority nvarchar(4000)
DECLARE @target nvarchar(4000)
DECLARE @count nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @count OUT, 'count'
DECLARE @next_page nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @next_page OUT, 'next_page'
DECLARE @previous_page nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @previous_page OUT, 'previous_page'
DECLARE @i int
SELECT @i = 0
DECLARE @count_i int
EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_i OUT, 'sla_policies'
WHILE @i < @count_i
BEGIN
EXEC sp_OASetProperty @jResp, 'I', @i
EXEC sp_OAMethod @jResp, 'StringOf', @title OUT, 'sla_policies[i].title'
EXEC sp_OAMethod @jResp, 'StringOf', @created_at OUT, 'sla_policies[i].created_at'
EXEC sp_OAMethod @jResp, 'StringOf', @description OUT, 'sla_policies[i].description'
EXEC sp_OAMethod @jResp, 'StringOf', @id OUT, 'sla_policies[i].id'
EXEC sp_OAMethod @jResp, 'StringOf', @position OUT, 'sla_policies[i].position'
EXEC sp_OAMethod @jResp, 'StringOf', @updated_at OUT, 'sla_policies[i].updated_at'
EXEC sp_OAMethod @jResp, 'StringOf', @url OUT, 'sla_policies[i].url'
SELECT @j = 0
EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_j OUT, 'sla_policies[i].filter.all'
WHILE @j < @count_j
BEGIN
EXEC sp_OASetProperty @jResp, 'J', @j
EXEC sp_OAMethod @jResp, 'StringOf', @field OUT, 'sla_policies[i].filter.all[j].field'
EXEC sp_OAMethod @jResp, 'StringOf', @operator OUT, 'sla_policies[i].filter.all[j].operator'
EXEC sp_OAMethod @jResp, 'StringOf', @value OUT, 'sla_policies[i].filter.all[j].value'
SELECT @j = @j + 1
END
SELECT @j = 0
EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_j OUT, 'sla_policies[i].filter.any'
WHILE @j < @count_j
BEGIN
EXEC sp_OASetProperty @jResp, 'J', @j
EXEC sp_OAMethod @jResp, 'StringOf', @field OUT, 'sla_policies[i].filter.any[j].field'
EXEC sp_OAMethod @jResp, 'StringOf', @operator OUT, 'sla_policies[i].filter.any[j].operator'
EXEC sp_OAMethod @jResp, 'StringOf', @value OUT, 'sla_policies[i].filter.any[j].value'
SELECT @j = @j + 1
END
SELECT @j = 0
EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_j OUT, 'sla_policies[i].policy_metrics'
WHILE @j < @count_j
BEGIN
EXEC sp_OASetProperty @jResp, 'J', @j
EXEC sp_OAMethod @jResp, 'StringOf', @business_hours OUT, 'sla_policies[i].policy_metrics[j].business_hours'
EXEC sp_OAMethod @jResp, 'StringOf', @metric OUT, 'sla_policies[i].policy_metrics[j].metric'
EXEC sp_OAMethod @jResp, 'StringOf', @priority OUT, 'sla_policies[i].policy_metrics[j].priority'
EXEC sp_OAMethod @jResp, 'StringOf', @target OUT, 'sla_policies[i].policy_metrics[j].target'
SELECT @j = @j + 1
END
SELECT @i = @i + 1
END
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @sbResponseBody
EXEC @hr = sp_OADestroy @jResp
END
GO
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/slas/policies
Postman Collection Item JSON
{
"name": "List SLA Policies",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/slas/policies",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"slas",
"policies"
]
},
"description": "#### Availability\n\n* Accounts on the Support Professional or Suite Growth plan or above\n\n#### Allowed For\n\n* Admins\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/slas/policies",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"slas",
"policies"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"count\": \"<integer>\",\n \"next_page\": \"<string>\",\n \"previous_page\": \"<string>\",\n \"sla_policies\": [\n {\n \"title\": \"<string>\",\n \"filter\": {\n \"all\": [\n {\n \"field\": \"<string>\",\n \"operator\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"field\": \"<string>\",\n \"operator\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"any\": [\n {\n \"field\": \"<string>\",\n \"operator\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"field\": \"<string>\",\n \"operator\": \"<string>\",\n \"value\": \"<string>\"\n }\n ]\n },\n \"created_at\": \"<dateTime>\",\n \"description\": \"<string>\",\n \"id\": \"<integer>\",\n \"policy_metrics\": [\n {\n \"business_hours\": \"<boolean>\",\n \"metric\": \"<string>\",\n \"priority\": \"<string>\",\n \"target\": \"<integer>\"\n },\n {\n \"business_hours\": \"<boolean>\",\n \"metric\": \"<string>\",\n \"priority\": \"<string>\",\n \"target\": \"<integer>\"\n }\n ],\n \"position\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"title\": \"<string>\",\n \"filter\": {\n \"all\": [\n {\n \"field\": \"<string>\",\n \"operator\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"field\": \"<string>\",\n \"operator\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"any\": [\n {\n \"field\": \"<string>\",\n \"operator\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"field\": \"<string>\",\n \"operator\": \"<string>\",\n \"value\": \"<string>\"\n }\n ]\n },\n \"created_at\": \"<dateTime>\",\n \"description\": \"<string>\",\n \"id\": \"<integer>\",\n \"policy_metrics\": [\n {\n \"business_hours\": \"<boolean>\",\n \"metric\": \"<string>\",\n \"priority\": \"<string>\",\n \"target\": \"<integer>\"\n },\n {\n \"business_hours\": \"<boolean>\",\n \"metric\": \"<string>\",\n \"priority\": \"<string>\",\n \"target\": \"<integer>\"\n }\n ],\n \"position\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}
