Chilkat Online Tools

SQL Server / Support API / Recover Suspended Ticket

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-- Important: See this note about string length limitations for strings returned by sp_OAMethod calls.
--
CREATE PROCEDURE ChilkatSample
AS
BEGIN
    DECLARE @hr int
    DECLARE @iTmp0 int
    -- Important: Do not use nvarchar(max).  See the warning about using nvarchar(max).
    DECLARE @sTmp0 nvarchar(4000)
    -- This example assumes the Chilkat API to have been previously unlocked.
    -- See Global Unlock Sample for sample code.

    DECLARE @http int
    -- Use "Chilkat_9_5_0.Http" for versions of Chilkat < 10.0.0
    EXEC @hr = sp_OACreate 'Chilkat.Http', @http OUT
    IF @hr <> 0
    BEGIN
        PRINT 'Failed to create ActiveX component'
        RETURN
    END

    DECLARE @success int

    EXEC sp_OASetProperty @http, 'BasicAuth', 1
    EXEC sp_OASetProperty @http, 'Login', 'login'
    EXEC sp_OASetProperty @http, 'Password', 'password'

    EXEC sp_OAMethod @http, 'SetRequestHeader', NULL, 'Accept', 'application/json'

    DECLARE @resp int
    EXEC sp_OAMethod @http, 'QuickRequest', @resp OUT, 'PUT', 'https://example.zendesk.com/api/v2/suspended_tickets/:id/recover'
    EXEC sp_OAGetProperty @http, 'LastMethodSuccess', @iTmp0 OUT
    IF @iTmp0 = 0
      BEGIN
        EXEC sp_OAGetProperty @http, 'LastErrorText', @sTmp0 OUT
        PRINT @sTmp0
        EXEC @hr = sp_OADestroy @http
        RETURN
      END

    DECLARE @sbResponseBody int
    -- Use "Chilkat_9_5_0.StringBuilder" for versions of Chilkat < 10.0.0
    EXEC @hr = sp_OACreate 'Chilkat.StringBuilder', @sbResponseBody OUT

    EXEC sp_OAMethod @resp, 'GetBodySb', @success OUT, @sbResponseBody

    DECLARE @jResp int
    -- Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
    EXEC @hr = sp_OACreate 'Chilkat.JsonObject', @jResp OUT

    EXEC sp_OAMethod @jResp, 'LoadSb', @success OUT, @sbResponseBody
    EXEC sp_OASetProperty @jResp, 'EmitCompact', 0


    PRINT 'Response Body:'
    EXEC sp_OAMethod @jResp, 'Emit', @sTmp0 OUT
    PRINT @sTmp0

    DECLARE @respStatusCode int
    EXEC sp_OAGetProperty @resp, 'StatusCode', @respStatusCode OUT

    PRINT 'Response Status Code = ' + @respStatusCode
    IF @respStatusCode >= 400
      BEGIN

        PRINT 'Response Header:'
        EXEC sp_OAGetProperty @resp, 'Header', @sTmp0 OUT
        PRINT @sTmp0

        PRINT 'Failed.'
        EXEC @hr = sp_OADestroy @resp

        EXEC @hr = sp_OADestroy @http
        EXEC @hr = sp_OADestroy @sbResponseBody
        EXEC @hr = sp_OADestroy @jResp
        RETURN
      END
    EXEC @hr = sp_OADestroy @resp

    -- Sample JSON response:
    -- (Sample code for parsing the JSON response is shown below)

    -- {
    --   "ticket": [
    --     {
    --       "attachments": [
    --         {
    --           "content_type": "<string>",
    --           "content_url": "<string>",
    --           "deleted": "<boolean>",
    --           "file_name": "<string>",
    --           "height": "<string>",
    --           "id": "<integer>",
    --           "inline": "<boolean>",
    --           "malware_access_override": "<boolean>",
    --           "malware_scan_result": "<string>",
    --           "mapped_content_url": "<string>",
    --           "size": "<integer>",
    --           "url": "<string>",
    --           "width": "<string>",
    --           "thumbnails": [
    --             {
    --               "content_type": "<string>",
    --               "content_url": "<string>",
    --               "deleted": "<boolean>",
    --               "file_name": "<string>",
    --               "height": "<string>",
    --               "id": "<integer>",
    --               "inline": "<boolean>",
    --               "malware_access_override": "<boolean>",
    --               "malware_scan_result": "<string>",
    --               "mapped_content_url": "<string>",
    --               "size": "<integer>",
    --               "url": "<string>",
    --               "width": "<string>"
    --             },
    --             {
    --               "content_type": "<string>",
    --               "content_url": "<string>",
    --               "deleted": "<boolean>",
    --               "file_name": "<string>",
    --               "height": "<string>",
    --               "id": "<integer>",
    --               "inline": "<boolean>",
    --               "malware_access_override": "<boolean>",
    --               "malware_scan_result": "<string>",
    --               "mapped_content_url": "<string>",
    --               "size": "<integer>",
    --               "url": "<string>",
    --               "width": "<string>"
    --             }
    --           ]
    --         },
    --         {
    --           "content_type": "<string>",
    --           "content_url": "<string>",
    --           "deleted": "<boolean>",
    --           "file_name": "<string>",
    --           "height": "<string>",
    --           "id": "<integer>",
    --           "inline": "<boolean>",
    --           "malware_access_override": "<boolean>",
    --           "malware_scan_result": "<string>",
    --           "mapped_content_url": "<string>",
    --           "size": "<integer>",
    --           "url": "<string>",
    --           "width": "<string>",
    --           "thumbnails": [
    --             {
    --               "content_type": "<string>",
    --               "content_url": "<string>",
    --               "deleted": "<boolean>",
    --               "file_name": "<string>",
    --               "height": "<string>",
    --               "id": "<integer>",
    --               "inline": "<boolean>",
    --               "malware_access_override": "<boolean>",
    --               "malware_scan_result": "<string>",
    --               "mapped_content_url": "<string>",
    --               "size": "<integer>",
    --               "url": "<string>",
    --               "width": "<string>"
    --             },
    --             {
    --               "content_type": "<string>",
    --               "content_url": "<string>",
    --               "deleted": "<boolean>",
    --               "file_name": "<string>",
    --               "height": "<string>",
    --               "id": "<integer>",
    --               "inline": "<boolean>",
    --               "malware_access_override": "<boolean>",
    --               "malware_scan_result": "<string>",
    --               "mapped_content_url": "<string>",
    --               "size": "<integer>",
    --               "url": "<string>",
    --               "width": "<string>"
    --             }
    --           ]
    --         }
    --       ],
    --       "author": {
    --         "email": "<string>",
    --         "id": "<integer>",
    --         "name": "<string>"
    --       },
    --       "brand_id": "<integer>",
    --       "cause": "<string>",
    --       "cause_id": "<integer>",
    --       "content": "<string>",
    --       "created_at": "<dateTime>",
    --       "id": "<integer>",
    --       "message_id": "<string>",
    --       "recipient": "<string>",
    --       "subject": "<string>",
    --       "ticket_id": "<integer>",
    --       "updated_at": "<dateTime>",
    --       "url": "<string>",
    --       "via": {
    --         "channel": "<string>",
    --         "source": {
    --           "from": {
    --             "address": "<string>",
    --             "id": "<integer>",
    --             "name": "<string>",
    --             "title": "<string>"
    --           },
    --           "rel": "<string>",
    --           "to": {
    --             "address": "<string>",
    --             "name": "<string>"
    --           }
    --         }
    --       }
    --     },
    --     {
    --       "attachments": [
    --         {
    --           "content_type": "<string>",
    --           "content_url": "<string>",
    --           "deleted": "<boolean>",
    --           "file_name": "<string>",
    --           "height": "<string>",
    --           "id": "<integer>",
    --           "inline": "<boolean>",
    --           "malware_access_override": "<boolean>",
    --           "malware_scan_result": "<string>",
    --           "mapped_content_url": "<string>",
    --           "size": "<integer>",
    --           "url": "<string>",
    --           "width": "<string>",
    --           "thumbnails": [
    --             {
    --               "content_type": "<string>",
    --               "content_url": "<string>",
    --               "deleted": "<boolean>",
    --               "file_name": "<string>",
    --               "height": "<string>",
    --               "id": "<integer>",
    --               "inline": "<boolean>",
    --               "malware_access_override": "<boolean>",
    --               "malware_scan_result": "<string>",
    --               "mapped_content_url": "<string>",
    --               "size": "<integer>",
    --               "url": "<string>",
    --               "width": "<string>"
    --             },
    --             {
    --               "content_type": "<string>",
    --               "content_url": "<string>",
    --               "deleted": "<boolean>",
    --               "file_name": "<string>",
    --               "height": "<string>",
    --               "id": "<integer>",
    --               "inline": "<boolean>",
    --               "malware_access_override": "<boolean>",
    --               "malware_scan_result": "<string>",
    --               "mapped_content_url": "<string>",
    --               "size": "<integer>",
    --               "url": "<string>",
    --               "width": "<string>"
    --             }
    --           ]
    --         },
    --         {
    --           "content_type": "<string>",
    --           "content_url": "<string>",
    --           "deleted": "<boolean>",
    --           "file_name": "<string>",
    --           "height": "<string>",
    --           "id": "<integer>",
    --           "inline": "<boolean>",
    --           "malware_access_override": "<boolean>",
    --           "malware_scan_result": "<string>",
    --           "mapped_content_url": "<string>",
    --           "size": "<integer>",
    --           "url": "<string>",
    --           "width": "<string>",
    --           "thumbnails": [
    --             {
    --               "content_type": "<string>",
    --               "content_url": "<string>",
    --               "deleted": "<boolean>",
    --               "file_name": "<string>",
    --               "height": "<string>",
    --               "id": "<integer>",
    --               "inline": "<boolean>",
    --               "malware_access_override": "<boolean>",
    --               "malware_scan_result": "<string>",
    --               "mapped_content_url": "<string>",
    --               "size": "<integer>",
    --               "url": "<string>",
    --               "width": "<string>"
    --             },
    --             {
    --               "content_type": "<string>",
    --               "content_url": "<string>",
    --               "deleted": "<boolean>",
    --               "file_name": "<string>",
    --               "height": "<string>",
    --               "id": "<integer>",
    --               "inline": "<boolean>",
    --               "malware_access_override": "<boolean>",
    --               "malware_scan_result": "<string>",
    --               "mapped_content_url": "<string>",
    --               "size": "<integer>",
    --               "url": "<string>",
    --               "width": "<string>"
    --             }
    --           ]
    --         }
    --       ],
    --       "author": {
    --         "email": "<string>",
    --         "id": "<integer>",
    --         "name": "<string>"
    --       },
    --       "brand_id": "<integer>",
    --       "cause": "<string>",
    --       "cause_id": "<integer>",
    --       "content": "<string>",
    --       "created_at": "<dateTime>",
    --       "id": "<integer>",
    --       "message_id": "<string>",
    --       "recipient": "<string>",
    --       "subject": "<string>",
    --       "ticket_id": "<integer>",
    --       "updated_at": "<dateTime>",
    --       "url": "<string>",
    --       "via": {
    --         "channel": "<string>",
    --         "source": {
    --           "from": {
    --             "address": "<string>",
    --             "id": "<integer>",
    --             "name": "<string>",
    --             "title": "<string>"
    --           },
    --           "rel": "<string>",
    --           "to": {
    --             "address": "<string>",
    --             "name": "<string>"
    --           },
    --           "cupidatat__c": false,
    --           "officiad": -60680586
    --         }
    --       }
    --     }
    --   ]
    -- }

    -- Sample code for parsing the JSON response...
    -- Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    DECLARE @v_Email nvarchar(4000)

    DECLARE @Id nvarchar(4000)

    DECLARE @Name nvarchar(4000)

    DECLARE @brand_id nvarchar(4000)

    DECLARE @cause nvarchar(4000)

    DECLARE @cause_id nvarchar(4000)

    DECLARE @content nvarchar(4000)

    DECLARE @created_at nvarchar(4000)

    DECLARE @id nvarchar(4000)

    DECLARE @message_id nvarchar(4000)

    DECLARE @recipient nvarchar(4000)

    DECLARE @subject nvarchar(4000)

    DECLARE @ticket_id nvarchar(4000)

    DECLARE @updated_at nvarchar(4000)

    DECLARE @url nvarchar(4000)

    DECLARE @Channel nvarchar(4000)

    DECLARE @Address nvarchar(4000)

    DECLARE @FromId nvarchar(4000)

    DECLARE @FromName nvarchar(4000)

    DECLARE @Title nvarchar(4000)

    DECLARE @Rel nvarchar(4000)

    DECLARE @ToAddress nvarchar(4000)

    DECLARE @ToName nvarchar(4000)

    DECLARE @Cupidatat__c int

    DECLARE @Officiad int

    DECLARE @j int

    DECLARE @count_j int

    DECLARE @content_type nvarchar(4000)

    DECLARE @content_url nvarchar(4000)

    DECLARE @deleted nvarchar(4000)

    DECLARE @file_name nvarchar(4000)

    DECLARE @height nvarchar(4000)

    DECLARE @inline nvarchar(4000)

    DECLARE @malware_access_override nvarchar(4000)

    DECLARE @malware_scan_result nvarchar(4000)

    DECLARE @mapped_content_url nvarchar(4000)

    DECLARE @size nvarchar(4000)

    DECLARE @width nvarchar(4000)

    DECLARE @k int

    DECLARE @count_k int

    DECLARE @i int
    SELECT @i = 0
    DECLARE @count_i int
    EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_i OUT, 'ticket'
    WHILE @i < @count_i
      BEGIN
        EXEC sp_OASetProperty @jResp, 'I', @i
        EXEC sp_OAMethod @jResp, 'StringOf', @v_Email OUT, 'ticket[i].author.email'
        EXEC sp_OAMethod @jResp, 'StringOf', @Id OUT, 'ticket[i].author.id'
        EXEC sp_OAMethod @jResp, 'StringOf', @Name OUT, 'ticket[i].author.name'
        EXEC sp_OAMethod @jResp, 'StringOf', @brand_id OUT, 'ticket[i].brand_id'
        EXEC sp_OAMethod @jResp, 'StringOf', @cause OUT, 'ticket[i].cause'
        EXEC sp_OAMethod @jResp, 'StringOf', @cause_id OUT, 'ticket[i].cause_id'
        EXEC sp_OAMethod @jResp, 'StringOf', @content OUT, 'ticket[i].content'
        EXEC sp_OAMethod @jResp, 'StringOf', @created_at OUT, 'ticket[i].created_at'
        EXEC sp_OAMethod @jResp, 'StringOf', @id OUT, 'ticket[i].id'
        EXEC sp_OAMethod @jResp, 'StringOf', @message_id OUT, 'ticket[i].message_id'
        EXEC sp_OAMethod @jResp, 'StringOf', @recipient OUT, 'ticket[i].recipient'
        EXEC sp_OAMethod @jResp, 'StringOf', @subject OUT, 'ticket[i].subject'
        EXEC sp_OAMethod @jResp, 'StringOf', @ticket_id OUT, 'ticket[i].ticket_id'
        EXEC sp_OAMethod @jResp, 'StringOf', @updated_at OUT, 'ticket[i].updated_at'
        EXEC sp_OAMethod @jResp, 'StringOf', @url OUT, 'ticket[i].url'
        EXEC sp_OAMethod @jResp, 'StringOf', @Channel OUT, 'ticket[i].via.channel'
        EXEC sp_OAMethod @jResp, 'StringOf', @Address OUT, 'ticket[i].via.source.from.address'
        EXEC sp_OAMethod @jResp, 'StringOf', @FromId OUT, 'ticket[i].via.source.from.id'
        EXEC sp_OAMethod @jResp, 'StringOf', @FromName OUT, 'ticket[i].via.source.from.name'
        EXEC sp_OAMethod @jResp, 'StringOf', @Title OUT, 'ticket[i].via.source.from.title'
        EXEC sp_OAMethod @jResp, 'StringOf', @Rel OUT, 'ticket[i].via.source.rel'
        EXEC sp_OAMethod @jResp, 'StringOf', @ToAddress OUT, 'ticket[i].via.source.to.address'
        EXEC sp_OAMethod @jResp, 'StringOf', @ToName OUT, 'ticket[i].via.source.to.name'
        EXEC sp_OAMethod @jResp, 'BoolOf', @Cupidatat__c OUT, 'ticket[i].via.source.cupidatat__c'
        EXEC sp_OAMethod @jResp, 'IntOf', @Officiad OUT, 'ticket[i].via.source.officiad'
        SELECT @j = 0
        EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_j OUT, 'ticket[i].attachments'
        WHILE @j < @count_j
          BEGIN
            EXEC sp_OASetProperty @jResp, 'J', @j
            EXEC sp_OAMethod @jResp, 'StringOf', @content_type OUT, 'ticket[i].attachments[j].content_type'
            EXEC sp_OAMethod @jResp, 'StringOf', @content_url OUT, 'ticket[i].attachments[j].content_url'
            EXEC sp_OAMethod @jResp, 'StringOf', @deleted OUT, 'ticket[i].attachments[j].deleted'
            EXEC sp_OAMethod @jResp, 'StringOf', @file_name OUT, 'ticket[i].attachments[j].file_name'
            EXEC sp_OAMethod @jResp, 'StringOf', @height OUT, 'ticket[i].attachments[j].height'
            EXEC sp_OAMethod @jResp, 'StringOf', @id OUT, 'ticket[i].attachments[j].id'
            EXEC sp_OAMethod @jResp, 'StringOf', @inline OUT, 'ticket[i].attachments[j].inline'
            EXEC sp_OAMethod @jResp, 'StringOf', @malware_access_override OUT, 'ticket[i].attachments[j].malware_access_override'
            EXEC sp_OAMethod @jResp, 'StringOf', @malware_scan_result OUT, 'ticket[i].attachments[j].malware_scan_result'
            EXEC sp_OAMethod @jResp, 'StringOf', @mapped_content_url OUT, 'ticket[i].attachments[j].mapped_content_url'
            EXEC sp_OAMethod @jResp, 'StringOf', @size OUT, 'ticket[i].attachments[j].size'
            EXEC sp_OAMethod @jResp, 'StringOf', @url OUT, 'ticket[i].attachments[j].url'
            EXEC sp_OAMethod @jResp, 'StringOf', @width OUT, 'ticket[i].attachments[j].width'
            SELECT @k = 0
            EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_k OUT, 'ticket[i].attachments[j].thumbnails'
            WHILE @k < @count_k
              BEGIN
                EXEC sp_OASetProperty @jResp, 'K', @k
                EXEC sp_OAMethod @jResp, 'StringOf', @content_type OUT, 'ticket[i].attachments[j].thumbnails[k].content_type'
                EXEC sp_OAMethod @jResp, 'StringOf', @content_url OUT, 'ticket[i].attachments[j].thumbnails[k].content_url'
                EXEC sp_OAMethod @jResp, 'StringOf', @deleted OUT, 'ticket[i].attachments[j].thumbnails[k].deleted'
                EXEC sp_OAMethod @jResp, 'StringOf', @file_name OUT, 'ticket[i].attachments[j].thumbnails[k].file_name'
                EXEC sp_OAMethod @jResp, 'StringOf', @height OUT, 'ticket[i].attachments[j].thumbnails[k].height'
                EXEC sp_OAMethod @jResp, 'StringOf', @id OUT, 'ticket[i].attachments[j].thumbnails[k].id'
                EXEC sp_OAMethod @jResp, 'StringOf', @inline OUT, 'ticket[i].attachments[j].thumbnails[k].inline'
                EXEC sp_OAMethod @jResp, 'StringOf', @malware_access_override OUT, 'ticket[i].attachments[j].thumbnails[k].malware_access_override'
                EXEC sp_OAMethod @jResp, 'StringOf', @malware_scan_result OUT, 'ticket[i].attachments[j].thumbnails[k].malware_scan_result'
                EXEC sp_OAMethod @jResp, 'StringOf', @mapped_content_url OUT, 'ticket[i].attachments[j].thumbnails[k].mapped_content_url'
                EXEC sp_OAMethod @jResp, 'StringOf', @size OUT, 'ticket[i].attachments[j].thumbnails[k].size'
                EXEC sp_OAMethod @jResp, 'StringOf', @url OUT, 'ticket[i].attachments[j].thumbnails[k].url'
                EXEC sp_OAMethod @jResp, 'StringOf', @width OUT, 'ticket[i].attachments[j].thumbnails[k].width'
                SELECT @k = @k + 1
              END
            SELECT @j = @j + 1
          END
        SELECT @i = @i + 1
      END

    EXEC @hr = sp_OADestroy @http
    EXEC @hr = sp_OADestroy @sbResponseBody
    EXEC @hr = sp_OADestroy @jResp


END
GO

Curl Command

curl  -u login:password -X PUT
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/suspended_tickets/:id/recover

Postman Collection Item JSON

{
  "name": "Recover Suspended Ticket",
  "request": {
    "method": "PUT",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/suspended_tickets/:id/recover",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "suspended_tickets",
        ":id",
        "recover"
      ],
      "variable": [
        {
          "key": "id",
          "value": "<number>"
        }
      ]
    },
    "description": "**Note**: During recovery, the API sets the requester to the authenticated agent who called the API, not the original requester. This prevents the ticket from being re-suspended after recovery. To preserve the original requester, use the [Recover Multiple Suspended Tickets](#recover-multiple-suspended-tickets) endpoint with the single ticket.\n\n#### Allowed For\n\n* Unrestricted agents\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "PUT",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/suspended_tickets/:id/recover",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "suspended_tickets",
            ":id",
            "recover"
          ],
          "variable": [
            {
              "key": "id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"ticket\": [\n    {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          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}