SQL Server / Support API / Create Ticket or Voicemail Ticket
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-- Important: See this note about string length limitations for strings returned by sp_OAMethod calls.
--
CREATE PROCEDURE ChilkatSample
AS
BEGIN
DECLARE @hr int
DECLARE @iTmp0 int
-- Important: Do not use nvarchar(max). See the warning about using nvarchar(max).
DECLARE @sTmp0 nvarchar(4000)
-- This example assumes the Chilkat API to have been previously unlocked.
-- See Global Unlock Sample for sample code.
DECLARE @http int
-- Use "Chilkat_9_5_0.Http" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.Http', @http OUT
IF @hr <> 0
BEGIN
PRINT 'Failed to create ActiveX component'
RETURN
END
DECLARE @success int
EXEC sp_OASetProperty @http, 'BasicAuth', 1
EXEC sp_OASetProperty @http, 'Login', 'login'
EXEC sp_OASetProperty @http, 'Password', 'password'
-- Use this online tool to generate code from sample JSON: Generate Code to Create JSON
-- The following JSON is sent in the request body.
-- {
-- "display_to_agent": "<integer>",
-- "ticket": {
-- "comment": {
-- "attachments": [
-- {
-- "content_type": "<string>",
-- "content_url": "<string>",
-- "deleted": "<boolean>",
-- "file_name": "<string>",
-- "height": "<string>",
-- "id": "<integer>",
-- "inline": "<boolean>",
-- "malware_access_override": "<boolean>",
-- "malware_scan_result": "<string>",
-- "mapped_content_url": "<string>",
-- "size": "<integer>",
-- "url": "<string>",
-- "width": "<string>",
-- "thumbnails": [
-- {
-- "content_type": "<string>",
-- "content_url": "<string>",
-- "deleted": "<boolean>",
-- "file_name": "<string>",
-- "height": "<string>",
-- "id": "<integer>",
-- "inline": "<boolean>",
-- "malware_access_override": "<boolean>",
-- "malware_scan_result": "<string>",
-- "mapped_content_url": "<string>",
-- "size": "<integer>",
-- "url": "<string>",
-- "width": "<string>"
-- },
-- {
-- "content_type": "<string>",
-- "content_url": "<string>",
-- "deleted": "<boolean>",
-- "file_name": "<string>",
-- "height": "<string>",
-- "id": "<integer>",
-- "inline": "<boolean>",
-- "malware_access_override": "<boolean>",
-- "malware_scan_result": "<string>",
-- "mapped_content_url": "<string>",
-- "size": "<integer>",
-- "url": "<string>",
-- "width": "<string>"
-- }
-- ]
-- },
-- {
-- "content_type": "<string>",
-- "content_url": "<string>",
-- "deleted": "<boolean>",
-- "file_name": "<string>",
-- "height": "<string>",
-- "id": "<integer>",
-- "inline": "<boolean>",
-- "malware_access_override": "<boolean>",
-- "malware_scan_result": "<string>",
-- "mapped_content_url": "<string>",
-- "size": "<integer>",
-- "url": "<string>",
-- "width": "<string>",
-- "thumbnails": [
-- {
-- "content_type": "<string>",
-- "content_url": "<string>",
-- "deleted": "<boolean>",
-- "file_name": "<string>",
-- "height": "<string>",
-- "id": "<integer>",
-- "inline": "<boolean>",
-- "malware_access_override": "<boolean>",
-- "malware_scan_result": "<string>",
-- "mapped_content_url": "<string>",
-- "size": "<integer>",
-- "url": "<string>",
-- "width": "<string>"
-- },
-- {
-- "content_type": "<string>",
-- "content_url": "<string>",
-- "deleted": "<boolean>",
-- "file_name": "<string>",
-- "height": "<string>",
-- "id": "<integer>",
-- "inline": "<boolean>",
-- "malware_access_override": "<boolean>",
-- "malware_scan_result": "<string>",
-- "mapped_content_url": "<string>",
-- "size": "<integer>",
-- "url": "<string>",
-- "width": "<string>"
-- }
-- ]
-- }
-- ],
-- "audit_id": "<integer>",
-- "author_id": "<integer>",
-- "body": "<string>",
-- "created_at": "<dateTime>",
-- "html_body": "<string>",
-- "id": "<integer>",
-- "metadata": {
-- "sed_f": -35238092,
-- "amet_d89": "sint"
-- },
-- "plain_body": "<string>",
-- "public": "<boolean>",
-- "type": "<string>",
-- "uploads": [
-- "<string>",
-- "<string>"
-- ],
-- "via": {
-- "channel": "<string>",
-- "source": {
-- "culpa_b8_": false,
-- "exercitation87": "in incididunt commodo"
-- }
-- }
-- },
-- "priority": "urgent",
-- "via_id": 46,
-- "voice_comment": {
-- "answered_by_id": "<integer>",
-- "call_duration": "<integer>",
-- "from": "<string>",
-- "location": "<string>",
-- "recording_url": "<string>",
-- "started_at": "<dateTime>",
-- "to": "<string>",
-- "transcription_text": "<string>"
-- }
-- }
-- }
DECLARE @json int
-- Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.JsonObject', @json OUT
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'display_to_agent', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].content_type', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].deleted', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].file_name', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].height', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].inline', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].malware_access_override', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].malware_scan_result', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].mapped_content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].size', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].width', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].content_type', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].deleted', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].file_name', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].height', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].inline', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].malware_access_override', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].malware_scan_result', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].mapped_content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].size', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].width', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].content_type', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].deleted', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].file_name', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].height', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].inline', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].malware_access_override', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].malware_scan_result', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].mapped_content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].size', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].width', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].content_type', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].deleted', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].file_name', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].height', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].inline', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].malware_access_override', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].malware_scan_result', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].mapped_content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].size', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].width', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].content_type', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].deleted', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].file_name', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].height', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].inline', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].malware_access_override', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].malware_scan_result', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].mapped_content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].size', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].width', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].content_type', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].deleted', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].file_name', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].height', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].inline', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].malware_access_override', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].malware_scan_result', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].mapped_content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].size', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].width', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.audit_id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.author_id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.body', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.created_at', '<dateTime>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.html_body', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateInt', @success OUT, 'ticket.comment.metadata.sed_f', -35238092
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.metadata.amet_d89', 'sint'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.plain_body', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.public', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.type', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.uploads[0]', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.uploads[1]', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.via.channel', '<string>'
EXEC sp_OAMethod @json, 'UpdateBool', @success OUT, 'ticket.comment.via.source.culpa_b8_', 0
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.via.source.exercitation87', 'in incididunt commodo'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.priority', 'urgent'
EXEC sp_OAMethod @json, 'UpdateInt', @success OUT, 'ticket.via_id', 46
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.voice_comment.answered_by_id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.voice_comment.call_duration', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.voice_comment.from', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.voice_comment.location', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.voice_comment.recording_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.voice_comment.started_at', '<dateTime>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.voice_comment.to', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.voice_comment.transcription_text', '<string>'
EXEC sp_OAMethod @http, 'SetRequestHeader', NULL, 'Content-Type', 'application/json'
EXEC sp_OAMethod @http, 'SetRequestHeader', NULL, 'Accept', 'application/json'
DECLARE @resp int
EXEC sp_OAMethod @http, 'PostJson3', @resp OUT, 'https://example.zendesk.com/api/v2/channels/voice/tickets', 'application/json', @json
EXEC sp_OAGetProperty @http, 'LastMethodSuccess', @iTmp0 OUT
IF @iTmp0 = 0
BEGIN
EXEC sp_OAGetProperty @http, 'LastErrorText', @sTmp0 OUT
PRINT @sTmp0
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @json
RETURN
END
DECLARE @sbResponseBody int
-- Use "Chilkat_9_5_0.StringBuilder" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.StringBuilder', @sbResponseBody OUT
EXEC sp_OAMethod @resp, 'GetBodySb', @success OUT, @sbResponseBody
DECLARE @jResp int
-- Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.JsonObject', @jResp OUT
EXEC sp_OAMethod @jResp, 'LoadSb', @success OUT, @sbResponseBody
EXEC sp_OASetProperty @jResp, 'EmitCompact', 0
PRINT 'Response Body:'
EXEC sp_OAMethod @jResp, 'Emit', @sTmp0 OUT
PRINT @sTmp0
DECLARE @respStatusCode int
EXEC sp_OAGetProperty @resp, 'StatusCode', @respStatusCode OUT
PRINT 'Response Status Code = ' + @respStatusCode
IF @respStatusCode >= 400
BEGIN
PRINT 'Response Header:'
EXEC sp_OAGetProperty @resp, 'Header', @sTmp0 OUT
PRINT @sTmp0
PRINT 'Failed.'
EXEC @hr = sp_OADestroy @resp
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @json
EXEC @hr = sp_OADestroy @sbResponseBody
EXEC @hr = sp_OADestroy @jResp
RETURN
END
EXEC @hr = sp_OADestroy @resp
-- Sample JSON response:
-- (Sample code for parsing the JSON response is shown below)
-- {
-- "ticket": {
-- "requester_id": "<integer>",
-- "allow_attachments": "<boolean>",
-- "allow_channelback": "<boolean>",
-- "assignee_email": "<string>",
-- "assignee_id": "<integer>",
-- "attribute_value_ids": "<array>",
-- "brand_id": "<integer>",
-- "collaborator_ids": "<array>",
-- "collaborators": [
-- {
-- "email": "<email>",
-- "name": "<string>"
-- },
-- {
-- "email": "<email>",
-- "name": "<string>"
-- }
-- ],
-- "comment": {},
-- "created_at": "<dateTime>",
-- "custom_fields": "<array>",
-- "custom_status_id": "<integer>",
-- "description": "<string>",
-- "due_at": "<dateTime>",
-- "email_cc_ids": "<array>",
-- "email_ccs": {},
-- "external_id": "<string>",
-- "follower_ids": "<array>",
-- "followers": {},
-- "followup_ids": "<array>",
-- "forum_topic_id": "<integer>",
-- "from_messaging_channel": "<boolean>",
-- "group_id": "<integer>",
-- "has_incidents": "<boolean>",
-- "id": "<integer>",
-- "is_public": "<boolean>",
-- "macro_id": "<integer>",
-- "macro_ids": "<array>",
-- "metadata": {},
-- "organization_id": "<integer>",
-- "priority": "normal",
-- "problem_id": "<integer>",
-- "raw_subject": "<string>",
-- "recipient": "<string>",
-- "requester": {},
-- "safe_update": "<boolean>",
-- "satisfaction_rating": {
-- "in_11": -9796534.714120895
-- },
-- "sharing_agreement_ids": "<array>",
-- "status": "hold",
-- "subject": "<string>",
-- "submitter_id": "<integer>",
-- "tags": "<array>",
-- "ticket_form_id": "<integer>",
-- "type": "question",
-- "updated_at": "<dateTime>",
-- "updated_stamp": "<string>",
-- "url": "<string>",
-- "via": {
-- "channel": "<string>",
-- "source": {
-- "Ut__a": -44750185.46031158,
-- "dolored2b": 8252599,
-- "mollit1a6": true
-- }
-- },
-- "via_followup_source_id": "<integer>",
-- "via_id": "<integer>",
-- "voice_comment": {}
-- }
-- }
-- Sample code for parsing the JSON response...
-- Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
DECLARE @email nvarchar(4000)
DECLARE @name nvarchar(4000)
DECLARE @Requester_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Requester_id OUT, 'ticket.requester_id'
DECLARE @Allow_attachments nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Allow_attachments OUT, 'ticket.allow_attachments'
DECLARE @Allow_channelback nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Allow_channelback OUT, 'ticket.allow_channelback'
DECLARE @Assignee_email nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Assignee_email OUT, 'ticket.assignee_email'
DECLARE @Assignee_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Assignee_id OUT, 'ticket.assignee_id'
DECLARE @Attribute_value_ids nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Attribute_value_ids OUT, 'ticket.attribute_value_ids'
DECLARE @Brand_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Brand_id OUT, 'ticket.brand_id'
DECLARE @Collaborator_ids nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Collaborator_ids OUT, 'ticket.collaborator_ids'
DECLARE @Created_at nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Created_at OUT, 'ticket.created_at'
DECLARE @Custom_fields nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Custom_fields OUT, 'ticket.custom_fields'
DECLARE @Custom_status_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Custom_status_id OUT, 'ticket.custom_status_id'
DECLARE @Description nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Description OUT, 'ticket.description'
DECLARE @Due_at nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Due_at OUT, 'ticket.due_at'
DECLARE @Email_cc_ids nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Email_cc_ids OUT, 'ticket.email_cc_ids'
DECLARE @External_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @External_id OUT, 'ticket.external_id'
DECLARE @Follower_ids nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Follower_ids OUT, 'ticket.follower_ids'
DECLARE @Followup_ids nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Followup_ids OUT, 'ticket.followup_ids'
DECLARE @Forum_topic_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Forum_topic_id OUT, 'ticket.forum_topic_id'
DECLARE @From_messaging_channel nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @From_messaging_channel OUT, 'ticket.from_messaging_channel'
DECLARE @Group_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Group_id OUT, 'ticket.group_id'
DECLARE @Has_incidents nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Has_incidents OUT, 'ticket.has_incidents'
DECLARE @Id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Id OUT, 'ticket.id'
DECLARE @Is_public nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Is_public OUT, 'ticket.is_public'
DECLARE @Macro_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Macro_id OUT, 'ticket.macro_id'
DECLARE @Macro_ids nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Macro_ids OUT, 'ticket.macro_ids'
DECLARE @Organization_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Organization_id OUT, 'ticket.organization_id'
DECLARE @Priority nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Priority OUT, 'ticket.priority'
DECLARE @Problem_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Problem_id OUT, 'ticket.problem_id'
DECLARE @Raw_subject nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Raw_subject OUT, 'ticket.raw_subject'
DECLARE @Recipient nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Recipient OUT, 'ticket.recipient'
DECLARE @Safe_update nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Safe_update OUT, 'ticket.safe_update'
DECLARE @In_11 nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @In_11 OUT, 'ticket.satisfaction_rating.in_11'
DECLARE @Sharing_agreement_ids nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Sharing_agreement_ids OUT, 'ticket.sharing_agreement_ids'
DECLARE @Status nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Status OUT, 'ticket.status'
DECLARE @Subject nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Subject OUT, 'ticket.subject'
DECLARE @Submitter_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Submitter_id OUT, 'ticket.submitter_id'
DECLARE @Tags nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Tags OUT, 'ticket.tags'
DECLARE @Ticket_form_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Ticket_form_id OUT, 'ticket.ticket_form_id'
DECLARE @v_Type nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @v_Type OUT, 'ticket.type'
DECLARE @Updated_at nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Updated_at OUT, 'ticket.updated_at'
DECLARE @Updated_stamp nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Updated_stamp OUT, 'ticket.updated_stamp'
DECLARE @v_Url nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @v_Url OUT, 'ticket.url'
DECLARE @Channel nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Channel OUT, 'ticket.via.channel'
DECLARE @Ut__a nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Ut__a OUT, 'ticket.via.source.Ut__a'
DECLARE @Dolored2b int
EXEC sp_OAMethod @jResp, 'IntOf', @Dolored2b OUT, 'ticket.via.source.dolored2b'
DECLARE @Mollit1a6 int
EXEC sp_OAMethod @jResp, 'BoolOf', @Mollit1a6 OUT, 'ticket.via.source.mollit1a6'
DECLARE @Via_followup_source_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Via_followup_source_id OUT, 'ticket.via_followup_source_id'
DECLARE @Via_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Via_id OUT, 'ticket.via_id'
DECLARE @i int
SELECT @i = 0
DECLARE @count_i int
EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_i OUT, 'ticket.collaborators'
WHILE @i < @count_i
BEGIN
EXEC sp_OASetProperty @jResp, 'I', @i
EXEC sp_OAMethod @jResp, 'StringOf', @email OUT, 'ticket.collaborators[i].email'
EXEC sp_OAMethod @jResp, 'StringOf', @name OUT, 'ticket.collaborators[i].name'
SELECT @i = @i + 1
END
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @json
EXEC @hr = sp_OADestroy @sbResponseBody
EXEC @hr = sp_OADestroy @jResp
END
GO
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"display_to_agent": "<integer>",
"ticket": {
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"sed_f": -35238092,
"amet_d89": "sint"
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"culpa_b8_": false,
"exercitation87": "in incididunt commodo"
}
}
},
"priority": "urgent",
"via_id": 46,
"voice_comment": {
"answered_by_id": "<integer>",
"call_duration": "<integer>",
"from": "<string>",
"location": "<string>",
"recording_url": "<string>",
"started_at": "<dateTime>",
"to": "<string>",
"transcription_text": "<string>"
}
}
}'
https://example.zendesk.com/api/v2/channels/voice/tickets
Postman Collection Item JSON
{
"name": "Create Ticket or Voicemail Ticket",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"display_to_agent\": \"<integer>\",\n \"ticket\": {\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"sed_f\": -35238092,\n \"amet_d89\": \"sint\"\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"culpa_b8_\": false,\n \"exercitation87\": \"in incididunt commodo\"\n }\n }\n },\n \"priority\": \"urgent\",\n \"via_id\": 46,\n \"voice_comment\": {\n \"answered_by_id\": \"<integer>\",\n \"call_duration\": \"<integer>\",\n \"from\": \"<string>\",\n \"location\": \"<string>\",\n \"recording_url\": \"<string>\",\n \"started_at\": \"<dateTime>\",\n \"to\": \"<string>\",\n \"transcription_text\": \"<string>\"\n }\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/channels/voice/tickets",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"channels",
"voice",
"tickets"
],
"variable": [
{
"key": "agent_id",
"value": "<integer>",
"description": "(Required) ID of an agent"
},
{
"key": "ticket_id",
"value": "<integer>",
"description": "(Required) The ID of the ticket"
}
]
},
"description": "#### Allowed For\n* Agents\n\n### Creating tickets\n\n#### Introduction\n\nCreating tickets using Talk Partner Edition follows the same conventions as the Create Ticket endpoint. See [Create Ticket](/api-reference/ticketing/tickets/tickets/#create-ticket).\n\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nYou may also include an optional `display_to_agent` value such as the ID of the agent that will see the newly created ticket.\n\nTickets created using this endpoint must have a `via_id` parameter. See the following\nsection for possible values.\n\n#### Zendesk Talk Integration Via IDs\n\nTickets created using this endpoint must have one of the following `via_id` parameters:\n\n| ID | Description\n| ---------| -------------\n| 44 | Voicemail\n| 45 | Phone call (inbound)\n| 46 | Phone call (outbound)\n\n### Creating voicemail tickets\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nThe ticket must have a `voice_comment` with the following values:\n\n| Name | Type | Comment\n| ------------------ | ----------------------| -------\n| from | string | Incoming phone number\n| to | string | Dialed phone number\n| recording_url | string | URL of the recording\n| started_at | date | [ISO 8601](http://en.wikipedia.org/wiki/ISO_8601) timestamp of the call starting time\n| call_duration | integer | Duration in seconds of the call\n| answered_by_id | integer | The agent who answered the call\n| transcription_text | string | Transcription of the call (optional)\n| location | string | Location of the caller (optional)"
},
"response": [
{
"name": "Successful response",
"originalRequest": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"display_to_agent\": \"<integer>\",\n \"ticket\": {\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"sed_f\": -35238092,\n \"amet_d89\": \"sint\"\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"culpa_b8_\": false,\n \"exercitation87\": \"in incididunt commodo\"\n }\n }\n },\n \"priority\": \"urgent\",\n \"via_id\": 46,\n \"voice_comment\": {\n \"answered_by_id\": \"<integer>\",\n \"call_duration\": \"<integer>\",\n \"from\": \"<string>\",\n \"location\": \"<string>\",\n \"recording_url\": \"<string>\",\n \"started_at\": \"<dateTime>\",\n \"to\": \"<string>\",\n \"transcription_text\": \"<string>\"\n }\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/channels/voice/tickets",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"channels",
"voice",
"tickets"
]
}
},
"status": "Created",
"code": 201,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"normal\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"in_11\": -9796534.714120895\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"hold\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"Ut__a\": -44750185.46031158,\n \"dolored2b\": 8252599,\n \"mollit1a6\": true\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
},
{
"name": "When the `agent_id` or `ticket_id` is invalid",
"originalRequest": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"display_to_agent\": \"<integer>\",\n \"ticket\": {\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"sed_f\": -35238092,\n \"amet_d89\": \"sint\"\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"culpa_b8_\": false,\n \"exercitation87\": \"in incididunt commodo\"\n }\n }\n },\n \"priority\": \"urgent\",\n \"via_id\": 46,\n \"voice_comment\": {\n \"answered_by_id\": \"<integer>\",\n \"call_duration\": \"<integer>\",\n \"from\": \"<string>\",\n \"location\": \"<string>\",\n \"recording_url\": \"<string>\",\n \"started_at\": \"<dateTime>\",\n \"to\": \"<string>\",\n \"transcription_text\": \"<string>\"\n }\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/channels/voice/tickets",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"channels",
"voice",
"tickets"
]
}
},
"status": "Not Found",
"code": 404,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "<string>"
}
]
}
