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SQL Server / Support API / Open a User's Profile in an Agent's Browser

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-- Important: See this note about string length limitations for strings returned by sp_OAMethod calls.
--
CREATE PROCEDURE ChilkatSample
AS
BEGIN
    DECLARE @hr int
    DECLARE @iTmp0 int
    -- Important: Do not use nvarchar(max).  See the warning about using nvarchar(max).
    DECLARE @sTmp0 nvarchar(4000)
    -- This example assumes the Chilkat API to have been previously unlocked.
    -- See Global Unlock Sample for sample code.

    DECLARE @http int
    -- Use "Chilkat_9_5_0.Http" for versions of Chilkat < 10.0.0
    EXEC @hr = sp_OACreate 'Chilkat.Http', @http OUT
    IF @hr <> 0
    BEGIN
        PRINT 'Failed to create ActiveX component'
        RETURN
    END

    DECLARE @success int

    EXEC sp_OASetProperty @http, 'BasicAuth', 1
    EXEC sp_OASetProperty @http, 'Login', 'login'
    EXEC sp_OASetProperty @http, 'Password', 'password'

    EXEC sp_OAMethod @http, 'SetRequestHeader', NULL, 'Accept', 'application/json'

    DECLARE @resp int
    EXEC sp_OAMethod @http, 'QuickRequest', @resp OUT, 'POST', 'https://example.zendesk.com/api/v2/channels/voice/agents/:agent_id/users/:user_id/display'
    EXEC sp_OAGetProperty @http, 'LastMethodSuccess', @iTmp0 OUT
    IF @iTmp0 = 0
      BEGIN
        EXEC sp_OAGetProperty @http, 'LastErrorText', @sTmp0 OUT
        PRINT @sTmp0
        EXEC @hr = sp_OADestroy @http
        RETURN
      END

    DECLARE @sbResponseBody int
    -- Use "Chilkat_9_5_0.StringBuilder" for versions of Chilkat < 10.0.0
    EXEC @hr = sp_OACreate 'Chilkat.StringBuilder', @sbResponseBody OUT

    EXEC sp_OAMethod @resp, 'GetBodySb', @success OUT, @sbResponseBody

    DECLARE @jResp int
    -- Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
    EXEC @hr = sp_OACreate 'Chilkat.JsonObject', @jResp OUT

    EXEC sp_OAMethod @jResp, 'LoadSb', @success OUT, @sbResponseBody
    EXEC sp_OASetProperty @jResp, 'EmitCompact', 0


    PRINT 'Response Body:'
    EXEC sp_OAMethod @jResp, 'Emit', @sTmp0 OUT
    PRINT @sTmp0

    DECLARE @respStatusCode int
    EXEC sp_OAGetProperty @resp, 'StatusCode', @respStatusCode OUT

    PRINT 'Response Status Code = ' + @respStatusCode
    IF @respStatusCode >= 400
      BEGIN

        PRINT 'Response Header:'
        EXEC sp_OAGetProperty @resp, 'Header', @sTmp0 OUT
        PRINT @sTmp0

        PRINT 'Failed.'
        EXEC @hr = sp_OADestroy @resp

        EXEC @hr = sp_OADestroy @http
        EXEC @hr = sp_OADestroy @sbResponseBody
        EXEC @hr = sp_OADestroy @jResp
        RETURN
      END
    EXEC @hr = sp_OADestroy @resp


    EXEC @hr = sp_OADestroy @http
    EXEC @hr = sp_OADestroy @sbResponseBody
    EXEC @hr = sp_OADestroy @jResp


END
GO

Curl Command

curl  -u login:password -X POST
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/channels/voice/agents/:agent_id/users/:user_id/display

Postman Collection Item JSON

{
  "name": "Open a User's Profile in an Agent's Browser",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/channels/voice/agents/:agent_id/users/:user_id/display",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "channels",
        "voice",
        "agents",
        ":agent_id",
        "users",
        ":user_id",
        "display"
      ],
      "variable": [
        {
          "key": "agent_id",
          "value": "<integer>"
        },
        {
          "key": "user_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Allows you to instruct an agent's browser to open a user's profile.\n\nWhen the message is successfully delivered to an agent's browser:\n\n```http\nStatus: 200 OK\n```\n\nWhen `agent_id` or `ticket_id` is invalid:\n\n```http\nStatus: 404 Not Found\n```\n\n#### Allowed For\n* Agents"
  },
  "response": [
    {
      "name": "Successful response",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/channels/voice/agents/:agent_id/users/:user_id/display",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "channels",
            "voice",
            "agents",
            ":agent_id",
            "users",
            ":user_id",
            "display"
          ],
          "variable": [
            {
              "key": "agent_id"
            },
            {
              "key": "user_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "<string>"
    },
    {
      "name": "When the `agent_id` or `user_id` is invalid",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/channels/voice/agents/:agent_id/users/:user_id/display",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "channels",
            "voice",
            "agents",
            ":agent_id",
            "users",
            ":user_id",
            "display"
          ],
          "variable": [
            {
              "key": "agent_id"
            },
            {
              "key": "user_id"
            }
          ]
        }
      },
      "status": "Not Found",
      "code": 404,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "<string>"
    }
  ]
}