Chilkat Online Tools

SQL Server / Plivo REST API / Posting Call Quality Feedback Using API

Back to Collection Items

-- Important: See this note about string length limitations for strings returned by sp_OAMethod calls.
--
CREATE PROCEDURE ChilkatSample
AS
BEGIN
    DECLARE @hr int
    DECLARE @iTmp0 int
    -- Important: Do not use nvarchar(max).  See the warning about using nvarchar(max).
    DECLARE @sTmp0 nvarchar(4000)
    -- This example assumes the Chilkat API to have been previously unlocked.
    -- See Global Unlock Sample for sample code.

    DECLARE @http int
    -- Use "Chilkat_9_5_0.Http" for versions of Chilkat < 10.0.0
    EXEC @hr = sp_OACreate 'Chilkat.Http', @http OUT
    IF @hr <> 0
    BEGIN
        PRINT 'Failed to create ActiveX component'
        RETURN
    END

    DECLARE @success int

    EXEC sp_OASetProperty @http, 'BasicAuth', 1
    EXEC sp_OASetProperty @http, 'Login', '{{auth_id}}'
    EXEC sp_OASetProperty @http, 'Password', 'password'

    -- Use this online tool to generate code from sample JSON: Generate Code to Create JSON

    -- The following JSON is sent in the request body.

    -- {
    --   "call_uuid": "9834029e-58b6-11e1-b8b7-a5bd0e4e126f",
    --   "rating": "3",
    --   "issues": "ECHO",
    --   "Notes": "It's intermittent"
    -- }

    DECLARE @json int
    -- Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
    EXEC @hr = sp_OACreate 'Chilkat.JsonObject', @json OUT

    EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'call_uuid', '9834029e-58b6-11e1-b8b7-a5bd0e4e126f'
    EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'rating', '3'
    EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'issues', 'ECHO'
    EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'Notes', 'It''s intermittent'

    DECLARE @resp int
    EXEC sp_OAMethod @http, 'PostJson3', @resp OUT, 'https://stats.plivo.com/v1/Call/{call_uuid}/Feedback/', 'application/json', @json
    EXEC sp_OAGetProperty @http, 'LastMethodSuccess', @iTmp0 OUT
    IF @iTmp0 = 0
      BEGIN
        EXEC sp_OAGetProperty @http, 'LastErrorText', @sTmp0 OUT
        PRINT @sTmp0
        EXEC @hr = sp_OADestroy @http
        EXEC @hr = sp_OADestroy @json
        RETURN
      END

    EXEC sp_OAGetProperty @resp, 'StatusCode', @iTmp0 OUT
    PRINT @iTmp0
    EXEC sp_OAGetProperty @resp, 'BodyStr', @sTmp0 OUT
    PRINT @sTmp0
    EXEC @hr = sp_OADestroy @resp


    EXEC @hr = sp_OADestroy @http
    EXEC @hr = sp_OADestroy @json


END
GO

Curl Command

curl -X POST
	-u '{{auth_id}}:password'
	-d '{
    "call_uuid":"9834029e-58b6-11e1-b8b7-a5bd0e4e126f",
    "rating":"3",
    "issues":"ECHO",
    "Notes":"It\'s intermittent"
}'
https://stats.plivo.com/v1/Call/{call_uuid}/Feedback/

Postman Collection Item JSON

{
  "name": "Posting Call Quality Feedback Using API",
  "request": {
    "method": "POST",
    "header": [
    ],
    "body": {
      "mode": "raw",
      "raw": "{\n    \"call_uuid\":\"9834029e-58b6-11e1-b8b7-a5bd0e4e126f\",\n    \"rating\":\"3\",\n    \"issues\":\"ECHO\",\n    \"Notes\":\"It's intermittent\"\n}",
      "options": {
        "raw": {
          "language": "json"
        }
      }
    },
    "url": {
      "raw": "https://stats.plivo.com/v1/Call/{call_uuid}/Feedback/",
      "protocol": "https",
      "host": [
        "stats",
        "plivo",
        "com"
      ],
      "path": [
        "v1",
        "Call",
        "{call_uuid}",
        "Feedback",
        ""
      ]
    },
    "description": "This method allows you to post feedback for calls. Call quality feedback information received through this API is accessible on the Call Debug UI. Aggregated reports are available for analyses on the Call Insights Reporting Dashboard.\n\nBelow is the list of arguments that can be passed in this API request, more information can be found [here](https://www.plivo.com/docs/voice/api/call#post-feedback)\n\n| Arguments   | Description | Required/Conditional/Optional     |\n| :---        |    :----:   |          ---: |\n| call_uuid      |The call uuid of the call for which feedback is being posted.| Required  |\n| rating   | Quality rating for the call, allowed values are, float between [1,5]. PS: for integer values both ‘x’ or ‘x.`0’ are accepted.  | Required |\n| issues   | List of issues observed on the call. One or more of the following:<br />'AUDIO_LAG','BROKEN_AUDIO','CALL_DROPPED','CALLERID_ISSUE','DIGITS_NOT_CAPTURED','ECHO','HIGH_CONNECT_TIME','LOW_AUDIO_LEVEL','ONE_WAY_AUDIO','OTHERS','ROBOTIC_AUDIO' | Required only if rating is <5 <br />|\n| Notes   | This is an optional free text field. It can be used to send descriptive feedback for the call.| Optional |"
  },
  "response": [
    {
      "name": "Posting Call Quality Feedback Using API",
      "originalRequest": {
        "method": "POST",
        "header": [
        ],
        "body": {
          "mode": "raw",
          "raw": "{\n    \"call_uuid\":\"9834029e-58b6-11e1-b8b7-a5bd0e4e126f\",\n    \"rating\":\"3\",\n    \"issues\":\"ECHO\",\n    \"Notes\":\"It's intermittent\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        },
        "url": {
          "raw": "https://stats.plivo.com/v1/Call/{call_uuid}/Feedback/",
          "protocol": "https",
          "host": [
            "stats",
            "plivo",
            "com"
          ],
          "path": [
            "v1",
            "Call",
            "{call_uuid}",
            "Feedback",
            ""
          ]
        }
      },
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
      ],
      "cookie": [
      ],
      "body": "{\n    \"message\": \"Feedback has been Posted\",\n    \"api_id\": \"97ceeb52-58b6-11e1-86da-77300b68f8bb\",\n    \"status\": \"success\"\n}"
    }
  ]
}