Chilkat Online Tools

Ruby / Support API / Count Ticket Comments

Back to Collection Items

require 'chilkat'

# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.

http = Chilkat::CkHttp.new()

http.put_BasicAuth(true)
http.put_Login("login")
http.put_Password("password")

http.SetRequestHeader("Accept","application/json")

sbResponseBody = Chilkat::CkStringBuilder.new()
success = http.QuickGetSb("https://example.zendesk.com/api/v2/tickets/:ticket_id/comments/count",sbResponseBody)
if (success == false)
    print http.lastErrorText() + "\n";
    exit
end

jResp = Chilkat::CkJsonObject.new()
jResp.LoadSb(sbResponseBody)
jResp.put_EmitCompact(false)

print "Response Body:" + "\n";
print jResp.emit() + "\n";

respStatusCode = http.get_LastStatus()
print "Response Status Code = " + respStatusCode.to_s() + "\n";
if (respStatusCode >= 400)
    print "Response Header:" + "\n";
    print http.lastHeader() + "\n";
    print "Failed." + "\n";
    exit
end

# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)

# {
#   "count": {
#     "refreshed_at": "<dateTime>",
#     "value": "<integer>"
#   }
# }

# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

Refreshed_at = jResp.stringOf("count.refreshed_at")
Value = jResp.stringOf("count.value")

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/comments/count

Postman Collection Item JSON

{
  "name": "Count Ticket Comments",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/count",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        ":ticket_id",
        "comments",
        "count"
      ],
      "variable": [
        {
          "key": "ticket_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Returns an approximate count of the comments added to the ticket. If the count exceeds 100,000, the count will return a cached result.  This cached result will update every 24 hours.\n\nThe `count[refreshed_at]` property is a timestamp that indicates when the count was last updated.\n\n**Note**: When the count exceeds 100,000, `count[refreshed_at]` may occasionally be null.\nThis indicates that the count is being updated in the background, and `count[value]` is limited to 100,000 until the update is complete.\n\n#### Allowed For\n* Agents"
  },
  "response": [
    {
      "name": "Count of ticket comments",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/count",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            ":ticket_id",
            "comments",
            "count"
          ],
          "variable": [
            {
              "key": "ticket_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"count\": {\n    \"refreshed_at\": \"<dateTime>\",\n    \"value\": \"<integer>\"\n  }\n}"
    }
  ]
}