Chilkat Online Tools

Ruby / Support API / Update Many Tickets

Back to Collection Items

require 'chilkat'

# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.

http = Chilkat::CkHttp.new()

http.put_BasicAuth(true)
http.put_Login("login")
http.put_Password("password")

http.SetRequestHeader("Accept","application/json")

# resp is a CkHttpResponse
resp = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/tickets/update_many?ids=<string>")
if (http.get_LastMethodSuccess() == false)
    print http.lastErrorText() + "\n";
    exit
end

sbResponseBody = Chilkat::CkStringBuilder.new()
resp.GetBodySb(sbResponseBody)

jResp = Chilkat::CkJsonObject.new()
jResp.LoadSb(sbResponseBody)
jResp.put_EmitCompact(false)

print "Response Body:" + "\n";
print jResp.emit() + "\n";

respStatusCode = resp.get_StatusCode()
print "Response Status Code = " + respStatusCode.to_s() + "\n";
if (respStatusCode >= 400)
    print "Response Header:" + "\n";
    print resp.header() + "\n";
    print "Failed." + "\n";

    exit
end

# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)

# {
#   "job_status": {
#     "id": "<string>",
#     "message": "<string>",
#     "progress": "<integer>",
#     "results": [
#       {
#         "id": "<integer>",
#         "index": "<integer>"
#       },
#       {
#         "id": "<integer>",
#         "index": "<integer>"
#       }
#     ],
#     "status": "<string>",
#     "total": "<integer>",
#     "url": "<string>"
#   }
# }

# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

Id = jResp.stringOf("job_status.id")
Message = jResp.stringOf("job_status.message")
Progress = jResp.stringOf("job_status.progress")
Status = jResp.stringOf("job_status.status")
Total = jResp.stringOf("job_status.total")
v_Url = jResp.stringOf("job_status.url")
i = 0
count_i = jResp.SizeOfArray("job_status.results")
while i < count_i
    jResp.put_I(i)
    id = jResp.stringOf("job_status.results[i].id")
    index = jResp.stringOf("job_status.results[i].index")
    i = i + 1
end

Curl Command

curl  -u login:password -X PUT
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/update_many?ids=<string>

Postman Collection Item JSON

{
  "name": "Update Many Tickets",
  "request": {
    "method": "PUT",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/update_many?ids=<string>",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        "update_many"
      ],
      "query": [
        {
          "key": "ids",
          "value": "<string>",
          "description": "Comma-separated list of ticket ids"
        }
      ]
    },
    "description": "Accepts an array of up to 100 ticket objects, or a comma-separated list of up to 100 ticket ids."
  },
  "response": [
    {
      "name": "Successful response",
      "originalRequest": {
        "method": "PUT",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/update_many?ids=<string>",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            "update_many"
          ],
          "query": [
            {
              "key": "ids",
              "value": "<string>",
              "description": "Comma-separated list of ticket ids"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"job_status\": {\n    \"id\": \"<string>\",\n    \"message\": \"<string>\",\n    \"progress\": \"<integer>\",\n    \"results\": [\n      {\n        \"id\": \"<integer>\",\n        \"index\": \"<integer>\"\n      },\n      {\n        \"id\": \"<integer>\",\n        \"index\": \"<integer>\"\n      }\n    ],\n    \"status\": \"<string>\",\n    \"total\": \"<integer>\",\n    \"url\": \"<string>\"\n  }\n}"
    }
  ]
}