Ruby / Support API / List Ticket Metrics
Back to Collection Items
require 'chilkat'
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
http = Chilkat::CkHttp.new()
http.put_BasicAuth(true)
http.put_Login("login")
http.put_Password("password")
http.SetRequestHeader("Accept","application/json")
sbResponseBody = Chilkat::CkStringBuilder.new()
success = http.QuickGetSb("https://example.zendesk.com/api/v2/ticket_metrics",sbResponseBody)
if (success == false)
print http.lastErrorText() + "\n";
exit
end
jResp = Chilkat::CkJsonObject.new()
jResp.LoadSb(sbResponseBody)
jResp.put_EmitCompact(false)
print "Response Body:" + "\n";
print jResp.emit() + "\n";
respStatusCode = http.get_LastStatus()
print "Response Status Code = " + respStatusCode.to_s() + "\n";
if (respStatusCode >= 400)
print "Response Header:" + "\n";
print http.lastHeader() + "\n";
print "Failed." + "\n";
exit
end
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "ticket_metrics": [
# {
# "agent_wait_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "assigned_at": "<dateTime>",
# "assignee_stations": "<integer>",
# "assignee_updated_at": "<dateTime>",
# "created_at": "<dateTime>",
# "custom_status_updated_at": "<dateTime>",
# "first_resolution_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "full_resolution_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "group_stations": "<integer>",
# "id": "<integer>",
# "initially_assigned_at": "<dateTime>",
# "latest_comment_added_at": "<dateTime>",
# "on_hold_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "reopens": "<integer>",
# "replies": "<integer>",
# "reply_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "reply_time_in_seconds": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "requester_updated_at": "<dateTime>",
# "requester_wait_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "solved_at": "<dateTime>",
# "status_updated_at": "<dateTime>",
# "ticket_id": "<integer>",
# "updated_at": "<dateTime>",
# "url": "<string>"
# },
# {
# "agent_wait_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "assigned_at": "<dateTime>",
# "assignee_stations": "<integer>",
# "assignee_updated_at": "<dateTime>",
# "created_at": "<dateTime>",
# "custom_status_updated_at": "<dateTime>",
# "first_resolution_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "full_resolution_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "group_stations": "<integer>",
# "id": "<integer>",
# "initially_assigned_at": "<dateTime>",
# "latest_comment_added_at": "<dateTime>",
# "on_hold_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "reopens": "<integer>",
# "replies": "<integer>",
# "reply_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "reply_time_in_seconds": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "requester_updated_at": "<dateTime>",
# "requester_wait_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "solved_at": "<dateTime>",
# "status_updated_at": "<dateTime>",
# "ticket_id": "<integer>",
# "updated_at": "<dateTime>",
# "url": "<string>"
# }
# ]
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
i = 0
count_i = jResp.SizeOfArray("ticket_metrics")
while i < count_i
jResp.put_I(i)
Business = jResp.stringOf("ticket_metrics[i].agent_wait_time_in_minutes.business")
Calendar = jResp.stringOf("ticket_metrics[i].agent_wait_time_in_minutes.calendar")
assigned_at = jResp.stringOf("ticket_metrics[i].assigned_at")
assignee_stations = jResp.stringOf("ticket_metrics[i].assignee_stations")
assignee_updated_at = jResp.stringOf("ticket_metrics[i].assignee_updated_at")
created_at = jResp.stringOf("ticket_metrics[i].created_at")
custom_status_updated_at = jResp.stringOf("ticket_metrics[i].custom_status_updated_at")
first_resolution_time_in_minutesBusiness = jResp.stringOf("ticket_metrics[i].first_resolution_time_in_minutes.business")
first_resolution_time_in_minutesCalendar = jResp.stringOf("ticket_metrics[i].first_resolution_time_in_minutes.calendar")
full_resolution_time_in_minutesBusiness = jResp.stringOf("ticket_metrics[i].full_resolution_time_in_minutes.business")
full_resolution_time_in_minutesCalendar = jResp.stringOf("ticket_metrics[i].full_resolution_time_in_minutes.calendar")
group_stations = jResp.stringOf("ticket_metrics[i].group_stations")
id = jResp.stringOf("ticket_metrics[i].id")
initially_assigned_at = jResp.stringOf("ticket_metrics[i].initially_assigned_at")
latest_comment_added_at = jResp.stringOf("ticket_metrics[i].latest_comment_added_at")
on_hold_time_in_minutesBusiness = jResp.stringOf("ticket_metrics[i].on_hold_time_in_minutes.business")
on_hold_time_in_minutesCalendar = jResp.stringOf("ticket_metrics[i].on_hold_time_in_minutes.calendar")
reopens = jResp.stringOf("ticket_metrics[i].reopens")
replies = jResp.stringOf("ticket_metrics[i].replies")
reply_time_in_minutesBusiness = jResp.stringOf("ticket_metrics[i].reply_time_in_minutes.business")
reply_time_in_minutesCalendar = jResp.stringOf("ticket_metrics[i].reply_time_in_minutes.calendar")
reply_time_in_secondsBusiness = jResp.stringOf("ticket_metrics[i].reply_time_in_seconds.business")
reply_time_in_secondsCalendar = jResp.stringOf("ticket_metrics[i].reply_time_in_seconds.calendar")
requester_updated_at = jResp.stringOf("ticket_metrics[i].requester_updated_at")
requester_wait_time_in_minutesBusiness = jResp.stringOf("ticket_metrics[i].requester_wait_time_in_minutes.business")
requester_wait_time_in_minutesCalendar = jResp.stringOf("ticket_metrics[i].requester_wait_time_in_minutes.calendar")
solved_at = jResp.stringOf("ticket_metrics[i].solved_at")
status_updated_at = jResp.stringOf("ticket_metrics[i].status_updated_at")
ticket_id = jResp.stringOf("ticket_metrics[i].ticket_id")
updated_at = jResp.stringOf("ticket_metrics[i].updated_at")
url = jResp.stringOf("ticket_metrics[i].url")
i = i + 1
end
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics
Postman Collection Item JSON
{
"name": "List Ticket Metrics",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics"
]
},
"description": "Returns a list of tickets with their metrics.\n\nTickets are ordered chronologically by created date, from newest to oldest.\nThe last ticket listed may not be the absolute oldest ticket in your account\ndue to ticket archiving.\n\nArchived tickets are not included in the response. See\n[About archived tickets](https://support.zendesk.com/hc/en-us/articles/203657756) in\nZendesk help.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_metrics\": [\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}
