Ruby / Support API / List Ticket Forms
Back to Collection Items
require 'chilkat'
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
http = Chilkat::CkHttp.new()
http.put_BasicAuth(true)
http.put_Login("login")
http.put_Password("password")
queryParams = Chilkat::CkJsonObject.new()
queryParams.UpdateString("active","<boolean>")
queryParams.UpdateString("end_user_visible","<boolean>")
queryParams.UpdateString("fallback_to_default","<boolean>")
queryParams.UpdateString("associated_to_brand","<boolean>")
http.SetRequestHeader("Accept","application/json")
# resp is a CkHttpResponse
resp = http.QuickRequestParams("GET","https://example.zendesk.com/api/v2/ticket_forms",queryParams)
if (http.get_LastMethodSuccess() == false)
print http.lastErrorText() + "\n";
exit
end
sbResponseBody = Chilkat::CkStringBuilder.new()
resp.GetBodySb(sbResponseBody)
jResp = Chilkat::CkJsonObject.new()
jResp.LoadSb(sbResponseBody)
jResp.put_EmitCompact(false)
print "Response Body:" + "\n";
print jResp.emit() + "\n";
respStatusCode = resp.get_StatusCode()
print "Response Status Code = " + respStatusCode.to_s() + "\n";
if (respStatusCode >= 400)
print "Response Header:" + "\n";
print resp.header() + "\n";
print "Failed." + "\n";
exit
end
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "ticket_forms": [
# {
# "name": "<string>",
# "active": "<boolean>",
# "agent_conditions": [
# {
# "adipisicing_648": -24086995
# },
# {
# "veniamf": "cupida"
# }
# ],
# "created_at": "<dateTime>",
# "default": "<boolean>",
# "display_name": "<string>",
# "end_user_conditions": [
# {
# "in_6b8": "Ut id",
# "magna1": -6245214
# },
# {
# "pariatur1": 67097325,
# "consectetur3": false,
# "sed_6f0": true
# }
# ],
# "end_user_visible": "<boolean>",
# "id": "<integer>",
# "in_all_brands": "<boolean>",
# "position": "<integer>",
# "raw_display_name": "<string>",
# "raw_name": "<string>",
# "restricted_brand_ids": [
# "<integer>",
# "<integer>"
# ],
# "ticket_field_ids": [
# "<integer>",
# "<integer>"
# ],
# "updated_at": "<dateTime>",
# "url": "<string>"
# },
# {
# "name": "<string>",
# "active": "<boolean>",
# "agent_conditions": [
# {
# "id9": "laborum veniam",
# "ametb8": false
# },
# {
# "ut08f": -79491980.10398532,
# "non81": "Duis est fugiat officia consequat"
# }
# ],
# "created_at": "<dateTime>",
# "default": "<boolean>",
# "display_name": "<string>",
# "end_user_conditions": [
# {
# "sint1d2": "sint ex et"
# },
# {
# "cupidatat_667": true,
# "magna_d8": 64894285.255497575
# }
# ],
# "end_user_visible": "<boolean>",
# "id": "<integer>",
# "in_all_brands": "<boolean>",
# "position": "<integer>",
# "raw_display_name": "<string>",
# "raw_name": "<string>",
# "restricted_brand_ids": [
# "<integer>",
# "<integer>"
# ],
# "ticket_field_ids": [
# "<integer>",
# "<integer>"
# ],
# "updated_at": "<dateTime>",
# "url": "<string>"
# }
# ]
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
i = 0
count_i = jResp.SizeOfArray("ticket_forms")
while i < count_i
jResp.put_I(i)
name = jResp.stringOf("ticket_forms[i].name")
active = jResp.stringOf("ticket_forms[i].active")
created_at = jResp.stringOf("ticket_forms[i].created_at")
default = jResp.stringOf("ticket_forms[i].default")
display_name = jResp.stringOf("ticket_forms[i].display_name")
end_user_visible = jResp.stringOf("ticket_forms[i].end_user_visible")
id = jResp.stringOf("ticket_forms[i].id")
in_all_brands = jResp.stringOf("ticket_forms[i].in_all_brands")
position = jResp.stringOf("ticket_forms[i].position")
raw_display_name = jResp.stringOf("ticket_forms[i].raw_display_name")
raw_name = jResp.stringOf("ticket_forms[i].raw_name")
updated_at = jResp.stringOf("ticket_forms[i].updated_at")
url = jResp.stringOf("ticket_forms[i].url")
j = 0
count_j = jResp.SizeOfArray("ticket_forms[i].agent_conditions")
while j < count_j
jResp.put_J(j)
adipisicing_648 = jResp.IntOf("ticket_forms[i].agent_conditions[j].adipisicing_648")
veniamf = jResp.stringOf("ticket_forms[i].agent_conditions[j].veniamf")
id9 = jResp.stringOf("ticket_forms[i].agent_conditions[j].id9")
ametb8 = jResp.BoolOf("ticket_forms[i].agent_conditions[j].ametb8")
ut08f = jResp.stringOf("ticket_forms[i].agent_conditions[j].ut08f")
non81 = jResp.stringOf("ticket_forms[i].agent_conditions[j].non81")
j = j + 1
end
j = 0
count_j = jResp.SizeOfArray("ticket_forms[i].end_user_conditions")
while j < count_j
jResp.put_J(j)
in_6b8 = jResp.stringOf("ticket_forms[i].end_user_conditions[j].in_6b8")
magna1 = jResp.IntOf("ticket_forms[i].end_user_conditions[j].magna1")
pariatur1 = jResp.IntOf("ticket_forms[i].end_user_conditions[j].pariatur1")
consectetur3 = jResp.BoolOf("ticket_forms[i].end_user_conditions[j].consectetur3")
sed_6f0 = jResp.BoolOf("ticket_forms[i].end_user_conditions[j].sed_6f0")
sint1d2 = jResp.stringOf("ticket_forms[i].end_user_conditions[j].sint1d2")
cupidatat_667 = jResp.BoolOf("ticket_forms[i].end_user_conditions[j].cupidatat_667")
magna_d8 = jResp.stringOf("ticket_forms[i].end_user_conditions[j].magna_d8")
j = j + 1
end
j = 0
count_j = jResp.SizeOfArray("ticket_forms[i].restricted_brand_ids")
while j < count_j
jResp.put_J(j)
strVal = jResp.stringOf("ticket_forms[i].restricted_brand_ids[j]")
j = j + 1
end
j = 0
count_j = jResp.SizeOfArray("ticket_forms[i].ticket_field_ids")
while j < count_j
jResp.put_J(j)
strVal = jResp.stringOf("ticket_forms[i].ticket_field_ids[j]")
j = j + 1
end
i = i + 1
end
Curl Command
curl -u login:password -G -d "active=%3Cboolean%3E"
-d "end_user_visible=%3Cboolean%3E"
-d "fallback_to_default=%3Cboolean%3E"
-d "associated_to_brand=%3Cboolean%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_forms
Postman Collection Item JSON
{
"name": "List Ticket Forms",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_forms?active=<boolean>&end_user_visible=<boolean>&fallback_to_default=<boolean>&associated_to_brand=<boolean>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_forms"
],
"query": [
{
"key": "active",
"value": "<boolean>",
"description": "true returns active ticket forms; false returns inactive ticket forms. If not present, returns both"
},
{
"key": "end_user_visible",
"value": "<boolean>",
"description": "true returns ticket forms where `end_user_visible`; false returns ticket forms that are not end-user visible. If not present, returns both"
},
{
"key": "fallback_to_default",
"value": "<boolean>",
"description": "true returns the default ticket form when the criteria defined by the parameters results in a set without active and end-user visible ticket forms"
},
{
"key": "associated_to_brand",
"value": "<boolean>",
"description": "true returns the ticket forms of the brand specified by the url's subdomain"
}
]
},
"description": "Returns a list of all ticket forms for your account if accessed as an admin or agent. End users only see ticket forms that have `end_user_visible` set to true.\n\n#### Allowed For\n\n* Anyone\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_forms?active=<boolean>&end_user_visible=<boolean>&fallback_to_default=<boolean>&associated_to_brand=<boolean>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_forms"
],
"query": [
{
"key": "active",
"value": "<boolean>",
"description": "true returns active ticket forms; false returns inactive ticket forms. If not present, returns both"
},
{
"key": "end_user_visible",
"value": "<boolean>",
"description": "true returns ticket forms where `end_user_visible`; false returns ticket forms that are not end-user visible. If not present, returns both"
},
{
"key": "fallback_to_default",
"value": "<boolean>",
"description": "true returns the default ticket form when the criteria defined by the parameters results in a set without active and end-user visible ticket forms"
},
{
"key": "associated_to_brand",
"value": "<boolean>",
"description": "true returns the ticket forms of the brand specified by the url's subdomain"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_forms\": [\n {\n \"name\": \"<string>\",\n \"active\": \"<boolean>\",\n \"agent_conditions\": [\n {\n \"adipisicing_648\": -24086995\n },\n {\n \"veniamf\": \"cupida\"\n }\n ],\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"display_name\": \"<string>\",\n \"end_user_conditions\": [\n {\n \"in_6b8\": \"Ut id\",\n \"magna1\": -6245214\n },\n {\n \"pariatur1\": 67097325,\n \"consectetur3\": false,\n \"sed_6f0\": true\n }\n ],\n \"end_user_visible\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"in_all_brands\": \"<boolean>\",\n \"position\": \"<integer>\",\n \"raw_display_name\": \"<string>\",\n \"raw_name\": \"<string>\",\n \"restricted_brand_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"ticket_field_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"active\": \"<boolean>\",\n \"agent_conditions\": [\n {\n \"id9\": \"laborum veniam\",\n \"ametb8\": false\n },\n {\n \"ut08f\": -79491980.10398532,\n \"non81\": \"Duis est fugiat officia consequat\"\n }\n ],\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"display_name\": \"<string>\",\n \"end_user_conditions\": [\n {\n \"sint1d2\": \"sint ex et\"\n },\n {\n \"cupidatat_667\": true,\n \"magna_d8\": 64894285.255497575\n }\n ],\n \"end_user_visible\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"in_all_brands\": \"<boolean>\",\n \"position\": \"<integer>\",\n \"raw_display_name\": \"<string>\",\n \"raw_name\": \"<string>\",\n \"restricted_brand_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"ticket_field_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}
