Ruby / Support API / Search Requests
Back to Collection Items
require 'chilkat'
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
http = Chilkat::CkHttp.new()
http.put_BasicAuth(true)
http.put_Login("login")
http.put_Password("password")
http.SetRequestHeader("Accept","application/json")
sbResponseBody = Chilkat::CkStringBuilder.new()
success = http.QuickGetSb("https://example.zendesk.com/api/v2/requests/search",sbResponseBody)
if (success == false)
print http.lastErrorText() + "\n";
exit
end
jResp = Chilkat::CkJsonObject.new()
jResp.LoadSb(sbResponseBody)
jResp.put_EmitCompact(false)
print "Response Body:" + "\n";
print jResp.emit() + "\n";
respStatusCode = http.get_LastStatus()
print "Response Status Code = " + respStatusCode.to_s() + "\n";
if (respStatusCode >= 400)
print "Response Header:" + "\n";
print http.lastHeader() + "\n";
print "Failed." + "\n";
exit
end
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "requests": [
# {
# "subject": "<string>",
# "assignee_id": "<integer>",
# "can_be_solved_by_me": "<boolean>",
# "collaborator_ids": [
# "<integer>",
# "<integer>"
# ],
# "created_at": "<dateTime>",
# "custom_fields": [
# {
# "id": "<integer>",
# "value": "<string>"
# },
# {
# "id": "<integer>",
# "value": "<string>"
# }
# ],
# "custom_status_id": "<integer>",
# "description": "<string>",
# "due_at": "<dateTime>",
# "email_cc_ids": [
# "<integer>",
# "<integer>"
# ],
# "followup_source_id": "<integer>",
# "group_id": "<integer>",
# "id": "<integer>",
# "is_public": "<boolean>",
# "organization_id": "<integer>",
# "priority": "<string>",
# "recipient": "<string>",
# "requester_id": "<integer>",
# "solved": "<boolean>",
# "status": "<string>",
# "ticket_form_id": "<integer>",
# "type": "<string>",
# "updated_at": "<dateTime>",
# "url": "<string>",
# "via": {
# "channel": "<string>",
# "source": {
# "sitde": -5925380.425592765,
# "id80": false
# }
# }
# },
# {
# "subject": "<string>",
# "assignee_id": "<integer>",
# "can_be_solved_by_me": "<boolean>",
# "collaborator_ids": [
# "<integer>",
# "<integer>"
# ],
# "created_at": "<dateTime>",
# "custom_fields": [
# {
# "id": "<integer>",
# "value": "<string>"
# },
# {
# "id": "<integer>",
# "value": "<string>"
# }
# ],
# "custom_status_id": "<integer>",
# "description": "<string>",
# "due_at": "<dateTime>",
# "email_cc_ids": [
# "<integer>",
# "<integer>"
# ],
# "followup_source_id": "<integer>",
# "group_id": "<integer>",
# "id": "<integer>",
# "is_public": "<boolean>",
# "organization_id": "<integer>",
# "priority": "<string>",
# "recipient": "<string>",
# "requester_id": "<integer>",
# "solved": "<boolean>",
# "status": "<string>",
# "ticket_form_id": "<integer>",
# "type": "<string>",
# "updated_at": "<dateTime>",
# "url": "<string>",
# "via": {
# "channel": "<string>",
# "source": {
# "esse2a": false,
# "irure_8": true,
# "in77": 99886237.33060426,
# "nisi_0": "occaecat velit voluptate consequat"
# }
# }
# }
# ]
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
i = 0
count_i = jResp.SizeOfArray("requests")
while i < count_i
jResp.put_I(i)
subject = jResp.stringOf("requests[i].subject")
assignee_id = jResp.stringOf("requests[i].assignee_id")
can_be_solved_by_me = jResp.stringOf("requests[i].can_be_solved_by_me")
created_at = jResp.stringOf("requests[i].created_at")
custom_status_id = jResp.stringOf("requests[i].custom_status_id")
description = jResp.stringOf("requests[i].description")
due_at = jResp.stringOf("requests[i].due_at")
followup_source_id = jResp.stringOf("requests[i].followup_source_id")
group_id = jResp.stringOf("requests[i].group_id")
id = jResp.stringOf("requests[i].id")
is_public = jResp.stringOf("requests[i].is_public")
organization_id = jResp.stringOf("requests[i].organization_id")
priority = jResp.stringOf("requests[i].priority")
recipient = jResp.stringOf("requests[i].recipient")
requester_id = jResp.stringOf("requests[i].requester_id")
solved = jResp.stringOf("requests[i].solved")
status = jResp.stringOf("requests[i].status")
ticket_form_id = jResp.stringOf("requests[i].ticket_form_id")
v_type = jResp.stringOf("requests[i].type")
updated_at = jResp.stringOf("requests[i].updated_at")
url = jResp.stringOf("requests[i].url")
Channel = jResp.stringOf("requests[i].via.channel")
Sitde = jResp.stringOf("requests[i].via.source.sitde")
Id80 = jResp.BoolOf("requests[i].via.source.id80")
Esse2a = jResp.BoolOf("requests[i].via.source.esse2a")
Irure_8 = jResp.BoolOf("requests[i].via.source.irure_8")
In77 = jResp.stringOf("requests[i].via.source.in77")
Nisi_0 = jResp.stringOf("requests[i].via.source.nisi_0")
j = 0
count_j = jResp.SizeOfArray("requests[i].collaborator_ids")
while j < count_j
jResp.put_J(j)
strVal = jResp.stringOf("requests[i].collaborator_ids[j]")
j = j + 1
end
j = 0
count_j = jResp.SizeOfArray("requests[i].custom_fields")
while j < count_j
jResp.put_J(j)
id = jResp.stringOf("requests[i].custom_fields[j].id")
value = jResp.stringOf("requests[i].custom_fields[j].value")
j = j + 1
end
j = 0
count_j = jResp.SizeOfArray("requests[i].email_cc_ids")
while j < count_j
jResp.put_J(j)
strVal = jResp.stringOf("requests[i].email_cc_ids[j]")
j = j + 1
end
i = i + 1
end
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/requests/search
Postman Collection Item JSON
{
"name": "Search Requests",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/requests/search",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"requests",
"search"
],
"variable": [
{
"key": "query",
"value": "<string>",
"description": "The syntax and matching logic for the string is detailed in the [Zendesk Support search reference](https://support.zendesk.com/hc/en-us/articles/203663226). See also [Query basics](/api-reference/ticketing/ticket-management/search/#query-basics) in the Tickets API doc."
}
]
},
"description": "Examples:\n\n* `GET /api/v2/requests/search.json?query=printer`\n* `GET /api/v2/requests/search.json?query=printer&organization_id=1`\n* `GET /api/v2/requests/search.json?query=printer&cc_id=true`\n* `GET /api/v2/requests/search.json?query=printer&status=hold,open`\n\n#### Pagination\n\n* Offset pagination only\n\nSee [Using Offset Pagination](/api-reference/ticketing/introduction/#using-offset-pagination).\n\n#### Results limit\n\nThe Search Requests endpoint returns up to 1,000 results per query, with a maximum of 100 results per page. See [Pagination](/api-reference/ticketing/introduction/#pagination). If you request a page past the limit (`page=11` at 100 results per page), a 422 Insufficient Resource Error is returned.\n\n#### Allowed For\n\n* End Users\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/requests/search",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"requests",
"search"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"requests\": [\n {\n \"subject\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"can_be_solved_by_me\": \"<boolean>\",\n \"collaborator_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": [\n {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n },\n {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n }\n ],\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"followup_source_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester_id\": \"<integer>\",\n \"solved\": \"<boolean>\",\n \"status\": \"<string>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"<string>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"sitde\": -5925380.425592765,\n \"id80\": false\n }\n }\n },\n {\n \"subject\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"can_be_solved_by_me\": \"<boolean>\",\n \"collaborator_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": [\n {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n },\n {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n }\n ],\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"followup_source_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester_id\": \"<integer>\",\n \"solved\": \"<boolean>\",\n \"status\": \"<string>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"<string>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"esse2a\": false,\n \"irure_8\": true,\n \"in77\": 99886237.33060426,\n \"nisi_0\": \"occaecat velit voluptate consequat\"\n }\n }\n }\n ]\n}"
}
]
}
