Ruby / Support API / Update Account Settings
Back to Collection Items
require 'chilkat'
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
http = Chilkat::CkHttp.new()
http.put_BasicAuth(true)
http.put_Login("login")
http.put_Password("password")
http.SetRequestHeader("Accept","application/json")
# resp is a CkHttpResponse
resp = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/account/settings")
if (http.get_LastMethodSuccess() == false)
print http.lastErrorText() + "\n";
exit
end
sbResponseBody = Chilkat::CkStringBuilder.new()
resp.GetBodySb(sbResponseBody)
jResp = Chilkat::CkJsonObject.new()
jResp.LoadSb(sbResponseBody)
jResp.put_EmitCompact(false)
print "Response Body:" + "\n";
print jResp.emit() + "\n";
respStatusCode = resp.get_StatusCode()
print "Response Status Code = " + respStatusCode.to_s() + "\n";
if (respStatusCode >= 400)
print "Response Header:" + "\n";
print resp.header() + "\n";
print "Failed." + "\n";
exit
end
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "settings": {
# "active_features": {
# "advanced_analytics": "<boolean>",
# "agent_forwarding": "<boolean>",
# "allow_ccs": "<boolean>",
# "allow_email_template_customization": "<boolean>",
# "automatic_answers": "<boolean>",
# "bcc_archiving": "<boolean>",
# "benchmark_opt_out": "<boolean>",
# "business_hours": "<boolean>",
# "chat": "<boolean>",
# "chat_about_my_ticket": "<boolean>",
# "csat_reason_code": "<boolean>",
# "custom_dkim_domain": "<boolean>",
# "customer_context_as_default": "<boolean>",
# "customer_satisfaction": "<boolean>",
# "dynamic_contents": "<boolean>",
# "explore": "<boolean>",
# "explore_on_support_ent_plan": "<boolean>",
# "explore_on_support_pro_plan": "<boolean>",
# "facebook": "<boolean>",
# "facebook_login": "<boolean>",
# "fallback_composer": "<boolean>",
# "forum_analytics": "<boolean>",
# "good_data_and_explore": "<boolean>",
# "google_login": "<boolean>",
# "insights": "<boolean>",
# "is_abusive": "<boolean>",
# "light_agents": "<boolean>",
# "markdown": "<boolean>",
# "on_hold_status": "<boolean>",
# "rich_content_in_emails": "<boolean>",
# "sandbox": "<boolean>",
# "satisfaction_prediction": "<boolean>",
# "suspended_ticket_notification": "<boolean>",
# "ticket_forms": "<boolean>",
# "ticket_tagging": "<boolean>",
# "topic_suggestion": "<boolean>",
# "twitter": "<boolean>",
# "twitter_login": "<boolean>",
# "user_org_fields": "<boolean>",
# "user_tagging": "<boolean>",
# "voice": "<boolean>"
# },
# "agents": {
# "agent_workspace": "<boolean>",
# "aw_self_serve_migration_enabled": "<boolean>",
# "focus_mode": "<boolean>",
# "idle_timeout_enabled": "<boolean>",
# "unified_agent_statuses": "<boolean>"
# },
# "api": {
# "accepted_api_agreement": "<boolean>",
# "api_password_access": "<string>",
# "api_token_access": "<string>"
# },
# "apps": {
# "create_private": "<boolean>",
# "create_public": "<boolean>",
# "use": "<boolean>"
# },
# "billing": {
# "backend": "<string>"
# },
# "branding": {
# "favicon_url": "<string>",
# "header_color": "<string>",
# "header_logo_url": "<string>",
# "page_background_color": "<string>",
# "tab_background_color": "<string>",
# "text_color": "<string>"
# },
# "brands": {
# "default_brand_id": "<integer>",
# "require_brand_on_new_tickets": "<boolean>"
# },
# "cdn": {
# "cdn_provider": "<string>",
# "fallback_cdn_provider": "<string>",
# "hosts": [
# {
# "name": "<string>",
# "url": "<string>"
# },
# {
# "name": "<string>",
# "url": "<string>"
# }
# ]
# },
# "chat": {
# "available": "<boolean>",
# "enabled": "<boolean>",
# "integrated": "<boolean>",
# "maximum_request_count": "<integer>",
# "welcome_message": "<string>"
# },
# "cross_sell": {
# "show_chat_tooltip": "<boolean>",
# "xsell_source": "<string>"
# },
# "gooddata_advanced_analytics": {
# "enabled": "<boolean>"
# },
# "google_apps": {
# "has_google_apps": "<boolean>",
# "has_google_apps_admin": "<boolean>"
# },
# "groups": {
# "check_group_name_uniqueness": "<boolean>"
# },
# "limits": {
# "attachment_size": "<integer>"
# },
# "localization": {
# "locale_ids": [
# "<integer>",
# "<integer>"
# ]
# },
# "lotus": {
# "pod_id": "<integer>",
# "prefer_lotus": "<boolean>",
# "reporting": "<boolean>"
# },
# "metrics": {
# "account_size": "<string>"
# },
# "onboarding": {
# "checklist_onboarding_version": "<integer>",
# "onboarding_segments": "<string>",
# "product_sign_up": "<string>"
# },
# "routing": {
# "autorouting_tag": "<string>",
# "enabled": "<boolean>",
# "max_email_capacity": "<integer>",
# "max_messaging_capacity": "<integer>",
# "reassignment_messaging_enabled": "<boolean>",
# "reassignment_messaging_timeout": "<integer>",
# "reassignment_talk_timeout": "<integer>"
# },
# "rule": {
# "macro_most_used": "<boolean>",
# "macro_order": "<string>",
# "skill_based_filtered_views": [
# {
# "in523": 60303840.72385332
# },
# {
# "estc": "eu aliquip id"
# }
# ],
# "using_skill_based_routing": "<boolean>"
# },
# "side_conversations": {
# "email_channel": "<boolean>",
# "msteams_channel": "<boolean>",
# "show_in_context_panel": "<boolean>",
# "slack_channel": "<boolean>",
# "tickets_channel": "<boolean>"
# },
# "statistics": {
# "forum": "<boolean>",
# "rule_usage": "<boolean>",
# "search": "<boolean>"
# },
# "ticket_form": {
# "raw_ticket_forms_instructions": "<string>",
# "ticket_forms_instructions": "<string>"
# },
# "ticket_sharing_partners": {
# "support_addresses": [
# "<string>",
# "<string>"
# ]
# },
# "tickets": {
# "accepted_new_collaboration_tos": "<boolean>",
# "agent_collision": "<boolean>",
# "agent_ticket_deletion": "<boolean>",
# "allow_group_reset": "<boolean>",
# "assign_default_organization": "<boolean>",
# "assign_tickets_upon_solve": "<boolean>",
# "auto_updated_ccs_followers_rules": "<boolean>",
# "collaboration": "<boolean>",
# "comments_public_by_default": "<boolean>",
# "email_attachments": "<boolean>",
# "emoji_autocompletion": "<boolean>",
# "follower_and_email_cc_collaborations": "<boolean>",
# "has_color_text": "<boolean>",
# "is_first_comment_private_enabled": "<boolean>",
# "light_agent_email_ccs_allowed": "<boolean>",
# "list_empty_views": "<boolean>",
# "list_newest_comments_first": "<boolean>",
# "markdown_ticket_comments": "<boolean>",
# "maximum_personal_views_to_list": "<integer>",
# "private_attachments": "<boolean>",
# "rich_text_comments": "<boolean>",
# "status_hold": "<boolean>",
# "tagging": "<boolean>",
# "using_skill_based_routing": "<boolean>"
# },
# "twitter": {
# "shorten_url": "<string>"
# },
# "user": {
# "agent_created_welcome_emails": "<boolean>",
# "end_user_phone_number_validation": "<boolean>",
# "have_gravatars_enabled": "<boolean>",
# "language_selection": "<boolean>",
# "multiple_organizations": "<boolean>",
# "tagging": "<boolean>",
# "time_zone_selection": "<boolean>"
# },
# "voice": {
# "agent_confirmation_when_forwarding": "<boolean>",
# "agent_wrap_up_after_calls": "<boolean>",
# "enabled": "<boolean>",
# "logging": "<boolean>",
# "maximum_queue_size": "<integer>",
# "maximum_queue_wait_time": "<integer>",
# "only_during_business_hours": "<boolean>",
# "outbound_enabled": "<boolean>",
# "recordings_public": "<boolean>",
# "uk_mobile_forwarding": "<boolean>"
# }
# }
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Advanced_analytics = jResp.stringOf("settings.active_features.advanced_analytics")
Agent_forwarding = jResp.stringOf("settings.active_features.agent_forwarding")
Allow_ccs = jResp.stringOf("settings.active_features.allow_ccs")
Allow_email_template_customization = jResp.stringOf("settings.active_features.allow_email_template_customization")
Automatic_answers = jResp.stringOf("settings.active_features.automatic_answers")
Bcc_archiving = jResp.stringOf("settings.active_features.bcc_archiving")
Benchmark_opt_out = jResp.stringOf("settings.active_features.benchmark_opt_out")
Business_hours = jResp.stringOf("settings.active_features.business_hours")
Chat = jResp.stringOf("settings.active_features.chat")
Chat_about_my_ticket = jResp.stringOf("settings.active_features.chat_about_my_ticket")
Csat_reason_code = jResp.stringOf("settings.active_features.csat_reason_code")
Custom_dkim_domain = jResp.stringOf("settings.active_features.custom_dkim_domain")
Customer_context_as_default = jResp.stringOf("settings.active_features.customer_context_as_default")
Customer_satisfaction = jResp.stringOf("settings.active_features.customer_satisfaction")
Dynamic_contents = jResp.stringOf("settings.active_features.dynamic_contents")
Explore = jResp.stringOf("settings.active_features.explore")
Explore_on_support_ent_plan = jResp.stringOf("settings.active_features.explore_on_support_ent_plan")
Explore_on_support_pro_plan = jResp.stringOf("settings.active_features.explore_on_support_pro_plan")
Facebook = jResp.stringOf("settings.active_features.facebook")
Facebook_login = jResp.stringOf("settings.active_features.facebook_login")
Fallback_composer = jResp.stringOf("settings.active_features.fallback_composer")
Forum_analytics = jResp.stringOf("settings.active_features.forum_analytics")
Good_data_and_explore = jResp.stringOf("settings.active_features.good_data_and_explore")
Google_login = jResp.stringOf("settings.active_features.google_login")
Insights = jResp.stringOf("settings.active_features.insights")
Is_abusive = jResp.stringOf("settings.active_features.is_abusive")
Light_agents = jResp.stringOf("settings.active_features.light_agents")
Markdown = jResp.stringOf("settings.active_features.markdown")
On_hold_status = jResp.stringOf("settings.active_features.on_hold_status")
Rich_content_in_emails = jResp.stringOf("settings.active_features.rich_content_in_emails")
Sandbox = jResp.stringOf("settings.active_features.sandbox")
Satisfaction_prediction = jResp.stringOf("settings.active_features.satisfaction_prediction")
Suspended_ticket_notification = jResp.stringOf("settings.active_features.suspended_ticket_notification")
Ticket_forms = jResp.stringOf("settings.active_features.ticket_forms")
Ticket_tagging = jResp.stringOf("settings.active_features.ticket_tagging")
Topic_suggestion = jResp.stringOf("settings.active_features.topic_suggestion")
Twitter = jResp.stringOf("settings.active_features.twitter")
Twitter_login = jResp.stringOf("settings.active_features.twitter_login")
User_org_fields = jResp.stringOf("settings.active_features.user_org_fields")
User_tagging = jResp.stringOf("settings.active_features.user_tagging")
Voice = jResp.stringOf("settings.active_features.voice")
Agent_workspace = jResp.stringOf("settings.agents.agent_workspace")
Aw_self_serve_migration_enabled = jResp.stringOf("settings.agents.aw_self_serve_migration_enabled")
Focus_mode = jResp.stringOf("settings.agents.focus_mode")
Idle_timeout_enabled = jResp.stringOf("settings.agents.idle_timeout_enabled")
Unified_agent_statuses = jResp.stringOf("settings.agents.unified_agent_statuses")
Accepted_api_agreement = jResp.stringOf("settings.api.accepted_api_agreement")
Api_password_access = jResp.stringOf("settings.api.api_password_access")
Api_token_access = jResp.stringOf("settings.api.api_token_access")
Create_private = jResp.stringOf("settings.apps.create_private")
Create_public = jResp.stringOf("settings.apps.create_public")
Use = jResp.stringOf("settings.apps.use")
Backend = jResp.stringOf("settings.billing.backend")
Favicon_url = jResp.stringOf("settings.branding.favicon_url")
Header_color = jResp.stringOf("settings.branding.header_color")
Header_logo_url = jResp.stringOf("settings.branding.header_logo_url")
Page_background_color = jResp.stringOf("settings.branding.page_background_color")
Tab_background_color = jResp.stringOf("settings.branding.tab_background_color")
Text_color = jResp.stringOf("settings.branding.text_color")
Default_brand_id = jResp.stringOf("settings.brands.default_brand_id")
Require_brand_on_new_tickets = jResp.stringOf("settings.brands.require_brand_on_new_tickets")
Cdn_provider = jResp.stringOf("settings.cdn.cdn_provider")
Fallback_cdn_provider = jResp.stringOf("settings.cdn.fallback_cdn_provider")
Available = jResp.stringOf("settings.chat.available")
Enabled = jResp.stringOf("settings.chat.enabled")
Integrated = jResp.stringOf("settings.chat.integrated")
Maximum_request_count = jResp.stringOf("settings.chat.maximum_request_count")
Welcome_message = jResp.stringOf("settings.chat.welcome_message")
Show_chat_tooltip = jResp.stringOf("settings.cross_sell.show_chat_tooltip")
Xsell_source = jResp.stringOf("settings.cross_sell.xsell_source")
Gooddata_advanced_analyticsEnabled = jResp.stringOf("settings.gooddata_advanced_analytics.enabled")
Has_google_apps = jResp.stringOf("settings.google_apps.has_google_apps")
Has_google_apps_admin = jResp.stringOf("settings.google_apps.has_google_apps_admin")
Check_group_name_uniqueness = jResp.stringOf("settings.groups.check_group_name_uniqueness")
Attachment_size = jResp.stringOf("settings.limits.attachment_size")
Pod_id = jResp.stringOf("settings.lotus.pod_id")
Prefer_lotus = jResp.stringOf("settings.lotus.prefer_lotus")
Reporting = jResp.stringOf("settings.lotus.reporting")
Account_size = jResp.stringOf("settings.metrics.account_size")
Checklist_onboarding_version = jResp.stringOf("settings.onboarding.checklist_onboarding_version")
Onboarding_segments = jResp.stringOf("settings.onboarding.onboarding_segments")
Product_sign_up = jResp.stringOf("settings.onboarding.product_sign_up")
Autorouting_tag = jResp.stringOf("settings.routing.autorouting_tag")
RoutingEnabled = jResp.stringOf("settings.routing.enabled")
Max_email_capacity = jResp.stringOf("settings.routing.max_email_capacity")
Max_messaging_capacity = jResp.stringOf("settings.routing.max_messaging_capacity")
Reassignment_messaging_enabled = jResp.stringOf("settings.routing.reassignment_messaging_enabled")
Reassignment_messaging_timeout = jResp.stringOf("settings.routing.reassignment_messaging_timeout")
Reassignment_talk_timeout = jResp.stringOf("settings.routing.reassignment_talk_timeout")
Macro_most_used = jResp.stringOf("settings.rule.macro_most_used")
Macro_order = jResp.stringOf("settings.rule.macro_order")
Using_skill_based_routing = jResp.stringOf("settings.rule.using_skill_based_routing")
Email_channel = jResp.stringOf("settings.side_conversations.email_channel")
Msteams_channel = jResp.stringOf("settings.side_conversations.msteams_channel")
Show_in_context_panel = jResp.stringOf("settings.side_conversations.show_in_context_panel")
Slack_channel = jResp.stringOf("settings.side_conversations.slack_channel")
Tickets_channel = jResp.stringOf("settings.side_conversations.tickets_channel")
Forum = jResp.stringOf("settings.statistics.forum")
Rule_usage = jResp.stringOf("settings.statistics.rule_usage")
Search = jResp.stringOf("settings.statistics.search")
Raw_ticket_forms_instructions = jResp.stringOf("settings.ticket_form.raw_ticket_forms_instructions")
Ticket_forms_instructions = jResp.stringOf("settings.ticket_form.ticket_forms_instructions")
Accepted_new_collaboration_tos = jResp.stringOf("settings.tickets.accepted_new_collaboration_tos")
Agent_collision = jResp.stringOf("settings.tickets.agent_collision")
Agent_ticket_deletion = jResp.stringOf("settings.tickets.agent_ticket_deletion")
Allow_group_reset = jResp.stringOf("settings.tickets.allow_group_reset")
Assign_default_organization = jResp.stringOf("settings.tickets.assign_default_organization")
Assign_tickets_upon_solve = jResp.stringOf("settings.tickets.assign_tickets_upon_solve")
Auto_updated_ccs_followers_rules = jResp.stringOf("settings.tickets.auto_updated_ccs_followers_rules")
Collaboration = jResp.stringOf("settings.tickets.collaboration")
Comments_public_by_default = jResp.stringOf("settings.tickets.comments_public_by_default")
Email_attachments = jResp.stringOf("settings.tickets.email_attachments")
Emoji_autocompletion = jResp.stringOf("settings.tickets.emoji_autocompletion")
Follower_and_email_cc_collaborations = jResp.stringOf("settings.tickets.follower_and_email_cc_collaborations")
Has_color_text = jResp.stringOf("settings.tickets.has_color_text")
Is_first_comment_private_enabled = jResp.stringOf("settings.tickets.is_first_comment_private_enabled")
Light_agent_email_ccs_allowed = jResp.stringOf("settings.tickets.light_agent_email_ccs_allowed")
List_empty_views = jResp.stringOf("settings.tickets.list_empty_views")
List_newest_comments_first = jResp.stringOf("settings.tickets.list_newest_comments_first")
Markdown_ticket_comments = jResp.stringOf("settings.tickets.markdown_ticket_comments")
Maximum_personal_views_to_list = jResp.stringOf("settings.tickets.maximum_personal_views_to_list")
Private_attachments = jResp.stringOf("settings.tickets.private_attachments")
Rich_text_comments = jResp.stringOf("settings.tickets.rich_text_comments")
Status_hold = jResp.stringOf("settings.tickets.status_hold")
Tagging = jResp.stringOf("settings.tickets.tagging")
TicketsUsing_skill_based_routing = jResp.stringOf("settings.tickets.using_skill_based_routing")
Shorten_url = jResp.stringOf("settings.twitter.shorten_url")
Agent_created_welcome_emails = jResp.stringOf("settings.user.agent_created_welcome_emails")
End_user_phone_number_validation = jResp.stringOf("settings.user.end_user_phone_number_validation")
Have_gravatars_enabled = jResp.stringOf("settings.user.have_gravatars_enabled")
Language_selection = jResp.stringOf("settings.user.language_selection")
Multiple_organizations = jResp.stringOf("settings.user.multiple_organizations")
UserTagging = jResp.stringOf("settings.user.tagging")
Time_zone_selection = jResp.stringOf("settings.user.time_zone_selection")
Agent_confirmation_when_forwarding = jResp.stringOf("settings.voice.agent_confirmation_when_forwarding")
Agent_wrap_up_after_calls = jResp.stringOf("settings.voice.agent_wrap_up_after_calls")
VoiceEnabled = jResp.stringOf("settings.voice.enabled")
Logging = jResp.stringOf("settings.voice.logging")
Maximum_queue_size = jResp.stringOf("settings.voice.maximum_queue_size")
Maximum_queue_wait_time = jResp.stringOf("settings.voice.maximum_queue_wait_time")
Only_during_business_hours = jResp.stringOf("settings.voice.only_during_business_hours")
Outbound_enabled = jResp.stringOf("settings.voice.outbound_enabled")
Recordings_public = jResp.stringOf("settings.voice.recordings_public")
Uk_mobile_forwarding = jResp.stringOf("settings.voice.uk_mobile_forwarding")
i = 0
count_i = jResp.SizeOfArray("settings.cdn.hosts")
while i < count_i
jResp.put_I(i)
name = jResp.stringOf("settings.cdn.hosts[i].name")
url = jResp.stringOf("settings.cdn.hosts[i].url")
i = i + 1
end
i = 0
count_i = jResp.SizeOfArray("settings.localization.locale_ids")
while i < count_i
jResp.put_I(i)
strVal = jResp.stringOf("settings.localization.locale_ids[i]")
i = i + 1
end
i = 0
count_i = jResp.SizeOfArray("settings.rule.skill_based_filtered_views")
while i < count_i
jResp.put_I(i)
in523 = jResp.stringOf("settings.rule.skill_based_filtered_views[i].in523")
estc = jResp.stringOf("settings.rule.skill_based_filtered_views[i].estc")
i = i + 1
end
i = 0
count_i = jResp.SizeOfArray("settings.ticket_sharing_partners.support_addresses")
while i < count_i
jResp.put_I(i)
strVal = jResp.stringOf("settings.ticket_sharing_partners.support_addresses[i]")
i = i + 1
end
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/account/settings
Postman Collection Item JSON
{
"name": "Update Account Settings",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/account/settings",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"account",
"settings"
]
},
"description": "Updates settings for the account. See [JSON Format](#json-format) above for the settings you can update.\n\n#### Allowed For\n\n* Admins\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/account/settings",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"account",
"settings"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"settings\": {\n \"active_features\": {\n \"advanced_analytics\": \"<boolean>\",\n \"agent_forwarding\": \"<boolean>\",\n \"allow_ccs\": \"<boolean>\",\n \"allow_email_template_customization\": \"<boolean>\",\n \"automatic_answers\": \"<boolean>\",\n \"bcc_archiving\": \"<boolean>\",\n \"benchmark_opt_out\": \"<boolean>\",\n \"business_hours\": \"<boolean>\",\n \"chat\": \"<boolean>\",\n \"chat_about_my_ticket\": \"<boolean>\",\n \"csat_reason_code\": \"<boolean>\",\n \"custom_dkim_domain\": \"<boolean>\",\n \"customer_context_as_default\": \"<boolean>\",\n \"customer_satisfaction\": \"<boolean>\",\n \"dynamic_contents\": \"<boolean>\",\n \"explore\": \"<boolean>\",\n \"explore_on_support_ent_plan\": \"<boolean>\",\n \"explore_on_support_pro_plan\": \"<boolean>\",\n \"facebook\": \"<boolean>\",\n \"facebook_login\": \"<boolean>\",\n \"fallback_composer\": \"<boolean>\",\n \"forum_analytics\": \"<boolean>\",\n \"good_data_and_explore\": \"<boolean>\",\n \"google_login\": \"<boolean>\",\n \"insights\": \"<boolean>\",\n \"is_abusive\": \"<boolean>\",\n \"light_agents\": \"<boolean>\",\n \"markdown\": \"<boolean>\",\n \"on_hold_status\": \"<boolean>\",\n \"rich_content_in_emails\": \"<boolean>\",\n \"sandbox\": \"<boolean>\",\n \"satisfaction_prediction\": \"<boolean>\",\n \"suspended_ticket_notification\": \"<boolean>\",\n \"ticket_forms\": \"<boolean>\",\n \"ticket_tagging\": \"<boolean>\",\n \"topic_suggestion\": \"<boolean>\",\n \"twitter\": \"<boolean>\",\n \"twitter_login\": \"<boolean>\",\n \"user_org_fields\": \"<boolean>\",\n \"user_tagging\": \"<boolean>\",\n \"voice\": \"<boolean>\"\n },\n \"agents\": {\n \"agent_workspace\": \"<boolean>\",\n \"aw_self_serve_migration_enabled\": \"<boolean>\",\n \"focus_mode\": \"<boolean>\",\n \"idle_timeout_enabled\": \"<boolean>\",\n \"unified_agent_statuses\": \"<boolean>\"\n },\n \"api\": {\n \"accepted_api_agreement\": \"<boolean>\",\n \"api_password_access\": \"<string>\",\n \"api_token_access\": \"<string>\"\n },\n \"apps\": {\n \"create_private\": \"<boolean>\",\n \"create_public\": \"<boolean>\",\n \"use\": \"<boolean>\"\n },\n \"billing\": {\n \"backend\": \"<string>\"\n },\n \"branding\": {\n \"favicon_url\": \"<string>\",\n \"header_color\": \"<string>\",\n \"header_logo_url\": \"<string>\",\n \"page_background_color\": \"<string>\",\n \"tab_background_color\": \"<string>\",\n \"text_color\": \"<string>\"\n },\n \"brands\": {\n \"default_brand_id\": \"<integer>\",\n \"require_brand_on_new_tickets\": \"<boolean>\"\n },\n \"cdn\": {\n \"cdn_provider\": \"<string>\",\n \"fallback_cdn_provider\": \"<string>\",\n \"hosts\": [\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\"\n }\n ]\n },\n \"chat\": {\n \"available\": \"<boolean>\",\n \"enabled\": \"<boolean>\",\n \"integrated\": \"<boolean>\",\n \"maximum_request_count\": \"<integer>\",\n \"welcome_message\": \"<string>\"\n },\n \"cross_sell\": {\n \"show_chat_tooltip\": \"<boolean>\",\n \"xsell_source\": \"<string>\"\n },\n \"gooddata_advanced_analytics\": {\n \"enabled\": \"<boolean>\"\n },\n \"google_apps\": {\n \"has_google_apps\": \"<boolean>\",\n \"has_google_apps_admin\": \"<boolean>\"\n },\n \"groups\": {\n \"check_group_name_uniqueness\": \"<boolean>\"\n },\n \"limits\": {\n \"attachment_size\": \"<integer>\"\n },\n \"localization\": {\n \"locale_ids\": [\n \"<integer>\",\n \"<integer>\"\n ]\n },\n \"lotus\": {\n \"pod_id\": \"<integer>\",\n \"prefer_lotus\": \"<boolean>\",\n \"reporting\": \"<boolean>\"\n },\n \"metrics\": {\n \"account_size\": \"<string>\"\n },\n \"onboarding\": {\n \"checklist_onboarding_version\": \"<integer>\",\n \"onboarding_segments\": \"<string>\",\n \"product_sign_up\": \"<string>\"\n },\n \"routing\": {\n \"autorouting_tag\": \"<string>\",\n \"enabled\": \"<boolean>\",\n \"max_email_capacity\": \"<integer>\",\n \"max_messaging_capacity\": \"<integer>\",\n \"reassignment_messaging_enabled\": \"<boolean>\",\n \"reassignment_messaging_timeout\": \"<integer>\",\n \"reassignment_talk_timeout\": \"<integer>\"\n },\n \"rule\": {\n \"macro_most_used\": \"<boolean>\",\n \"macro_order\": \"<string>\",\n \"skill_based_filtered_views\": [\n {\n \"in523\": 60303840.72385332\n },\n {\n \"estc\": \"eu aliquip id\"\n }\n ],\n \"using_skill_based_routing\": \"<boolean>\"\n },\n \"side_conversations\": {\n \"email_channel\": \"<boolean>\",\n \"msteams_channel\": \"<boolean>\",\n \"show_in_context_panel\": \"<boolean>\",\n \"slack_channel\": \"<boolean>\",\n \"tickets_channel\": \"<boolean>\"\n },\n \"statistics\": {\n \"forum\": \"<boolean>\",\n \"rule_usage\": \"<boolean>\",\n \"search\": \"<boolean>\"\n },\n \"ticket_form\": {\n \"raw_ticket_forms_instructions\": \"<string>\",\n \"ticket_forms_instructions\": \"<string>\"\n },\n \"ticket_sharing_partners\": {\n \"support_addresses\": [\n \"<string>\",\n \"<string>\"\n ]\n },\n \"tickets\": {\n \"accepted_new_collaboration_tos\": \"<boolean>\",\n \"agent_collision\": \"<boolean>\",\n \"agent_ticket_deletion\": \"<boolean>\",\n \"allow_group_reset\": \"<boolean>\",\n \"assign_default_organization\": \"<boolean>\",\n \"assign_tickets_upon_solve\": \"<boolean>\",\n \"auto_updated_ccs_followers_rules\": \"<boolean>\",\n \"collaboration\": \"<boolean>\",\n \"comments_public_by_default\": \"<boolean>\",\n \"email_attachments\": \"<boolean>\",\n \"emoji_autocompletion\": \"<boolean>\",\n \"follower_and_email_cc_collaborations\": \"<boolean>\",\n \"has_color_text\": \"<boolean>\",\n \"is_first_comment_private_enabled\": \"<boolean>\",\n \"light_agent_email_ccs_allowed\": \"<boolean>\",\n \"list_empty_views\": \"<boolean>\",\n \"list_newest_comments_first\": \"<boolean>\",\n \"markdown_ticket_comments\": \"<boolean>\",\n \"maximum_personal_views_to_list\": \"<integer>\",\n \"private_attachments\": \"<boolean>\",\n \"rich_text_comments\": \"<boolean>\",\n \"status_hold\": \"<boolean>\",\n \"tagging\": \"<boolean>\",\n \"using_skill_based_routing\": \"<boolean>\"\n },\n \"twitter\": {\n \"shorten_url\": \"<string>\"\n },\n \"user\": {\n \"agent_created_welcome_emails\": \"<boolean>\",\n \"end_user_phone_number_validation\": \"<boolean>\",\n \"have_gravatars_enabled\": \"<boolean>\",\n \"language_selection\": \"<boolean>\",\n \"multiple_organizations\": \"<boolean>\",\n \"tagging\": \"<boolean>\",\n \"time_zone_selection\": \"<boolean>\"\n },\n \"voice\": {\n \"agent_confirmation_when_forwarding\": \"<boolean>\",\n \"agent_wrap_up_after_calls\": \"<boolean>\",\n \"enabled\": \"<boolean>\",\n \"logging\": \"<boolean>\",\n \"maximum_queue_size\": \"<integer>\",\n \"maximum_queue_wait_time\": \"<integer>\",\n \"only_during_business_hours\": \"<boolean>\",\n \"outbound_enabled\": \"<boolean>\",\n \"recordings_public\": \"<boolean>\",\n \"uk_mobile_forwarding\": \"<boolean>\"\n }\n }\n}"
}
]
}
