Python / Support API / Redact Chat Comment
Back to Collection Items
import sys
import chilkat
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
http = chilkat.CkHttp()
http.put_BasicAuth(True)
http.put_Login("login")
http.put_Password("password")
http.SetRequestHeader("Accept","application/json")
# resp is a CkHttpResponse
resp = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/chat_redactions/:ticket_id")
if (http.get_LastMethodSuccess() == False):
print(http.lastErrorText())
sys.exit()
sbResponseBody = chilkat.CkStringBuilder()
resp.GetBodySb(sbResponseBody)
jResp = chilkat.CkJsonObject()
jResp.LoadSb(sbResponseBody)
jResp.put_EmitCompact(False)
print("Response Body:")
print(jResp.emit())
respStatusCode = resp.get_StatusCode()
print("Response Status Code = " + str(respStatusCode))
if (respStatusCode >= 400):
print("Response Header:")
print(resp.header())
print("Failed.")
sys.exit()
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "chat_event": {
# "id": "<integer>",
# "type": "<string>",
# "value": {
# "chat_id": "<string>",
# "history": [
# {
# "sunt_4": false,
# "laborum4": false,
# "tempor_2": true
# },
# {
# "laboris__b0": 51519808,
# "esse_6": "labore elit",
# "veniam_1": 65652007,
# "in_0b": 13721436,
# "exercitation164": 83149154.88991535
# }
# ],
# "visitor_id": "<string>"
# }
# }
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Id = jResp.stringOf("chat_event.id")
v_Type = jResp.stringOf("chat_event.type")
Chat_id = jResp.stringOf("chat_event.value.chat_id")
Visitor_id = jResp.stringOf("chat_event.value.visitor_id")
i = 0
count_i = jResp.SizeOfArray("chat_event.value.history")
while i < count_i :
jResp.put_I(i)
sunt_4 = jResp.BoolOf("chat_event.value.history[i].sunt_4")
laborum4 = jResp.BoolOf("chat_event.value.history[i].laborum4")
tempor_2 = jResp.BoolOf("chat_event.value.history[i].tempor_2")
laboris__b0 = jResp.IntOf("chat_event.value.history[i].laboris__b0")
esse_6 = jResp.stringOf("chat_event.value.history[i].esse_6")
veniam_1 = jResp.IntOf("chat_event.value.history[i].veniam_1")
in_0b = jResp.IntOf("chat_event.value.history[i].in_0b")
exercitation164 = jResp.stringOf("chat_event.value.history[i].exercitation164")
i = i + 1
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/chat_redactions/:ticket_id
Postman Collection Item JSON
{
"name": "Redact Chat Comment",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/chat_redactions/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"chat_redactions",
":ticket_id"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
},
"description": "Permanently removes words or strings from a chat ticket's comment. \n\nWrap `<redact>` tags around the content in the chat comment you want redacted. Example: \n\n```json\n{\n \"text\": \"My ID number is <redact>847564</redact>!\"\n}\n```\n\nThe characters contained in the tag will be replaced by the ▇ symbol.\n\n**Note**: This does not work on active chats. For chat tickets that predate March 2020, consider using [Redact Ticket Comment In Agent Workspace](#redact-ticket-comment-in-agent-workspace).\n\n#### Allowed For\n\n- Agents\n\n[Agent Workspace](https://support.zendesk.com/hc/en-us/articles/360024218473) must enabled for the account. Deleting tickets must be enabled for agents.\n\n#### Request Body Properties\n\n| Name | Type | Required | Description |\n| ------------------------ | ------- | -------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |\n| chat_id | string | true | The `chat_id` in the `ChatStartedEvent` event in the ticket audit. See [Ticket Audits](/api-reference/ticketing/tickets/ticket_audits) |\n| chat_index | integer | true | The `chat_index` in the `ChatMessage` event in the ticket audit. See [Ticket Audits](/api-reference/ticketing/tickets/ticket_audits) |\n| text | string | true | The `message` in the `ChatMessage` event in the ticket audit. See [Ticket Audits](/api-reference/ticketing/tickets/ticket_audits). Wrap `message` with `<redact>` tags |\n\nTo get the required body properties, make a request to the [Ticket Audit](/api-reference/ticketing/tickets/ticket_audits) endpoint. Example response:\n\n```http\nStatus 200 OK\n{\n \"audits\": [\n \"events\": [\n {\n \"id\": 1932802680168,\n \"type\": \"ChatStartedEvent\",\n \"value\": {\n \"visitor_id\": \"10502823-16EkM3T6VNq7KMd\",\n \"chat_id\": \"2109.10502823.Sjuj2YrBpXwei\",\n \"history\": [\n {\n \"chat_index\": 0,\n \"type\": \"ChatMessage\",\n \"message\": \"My ID number is 847564!\"\n }\n ]\n }\n }\n ]\n ]\n}\n```\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/chat_redactions/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"chat_redactions",
":ticket_id"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"chat_event\": {\n \"id\": \"<integer>\",\n \"type\": \"<string>\",\n \"value\": {\n \"chat_id\": \"<string>\",\n \"history\": [\n {\n \"sunt_4\": false,\n \"laborum4\": false,\n \"tempor_2\": true\n },\n {\n \"laboris__b0\": 51519808,\n \"esse_6\": \"labore elit\",\n \"veniam_1\": 65652007,\n \"in_0b\": 13721436,\n \"exercitation164\": 83149154.88991535\n }\n ],\n \"visitor_id\": \"<string>\"\n }\n }\n}"
}
]
}
