Chilkat Online Tools

PureBasic / Support API / Show Ticket Metrics

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IncludeFile "CkJsonObject.pb"
IncludeFile "CkStringBuilder.pb"
IncludeFile "CkHttp.pb"

Procedure ChilkatExample()

    ; This example assumes the Chilkat API to have been previously unlocked.
    ; See Global Unlock Sample for sample code.

    http.i = CkHttp::ckCreate()
    If http.i = 0
        Debug "Failed to create object."
        ProcedureReturn
    EndIf

    success.i

    CkHttp::setCkBasicAuth(http, 1)
    CkHttp::setCkLogin(http, "login")
    CkHttp::setCkPassword(http, "password")

    CkHttp::ckSetRequestHeader(http,"Accept","application/json")

    sbResponseBody.i = CkStringBuilder::ckCreate()
    If sbResponseBody.i = 0
        Debug "Failed to create object."
        ProcedureReturn
    EndIf

    success = CkHttp::ckQuickGetSb(http,"https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id",sbResponseBody)
    If success = 0
        Debug CkHttp::ckLastErrorText(http)
        CkHttp::ckDispose(http)
        CkStringBuilder::ckDispose(sbResponseBody)
        ProcedureReturn
    EndIf

    jResp.i = CkJsonObject::ckCreate()
    If jResp.i = 0
        Debug "Failed to create object."
        ProcedureReturn
    EndIf

    CkJsonObject::ckLoadSb(jResp,sbResponseBody)
    CkJsonObject::setCkEmitCompact(jResp, 0)

    Debug "Response Body:"
    Debug CkJsonObject::ckEmit(jResp)

    respStatusCode.i = CkHttp::ckLastStatus(http)
    Debug "Response Status Code = " + Str(respStatusCode)
    If respStatusCode >= 400
        Debug "Response Header:"
        Debug CkHttp::ckLastHeader(http)
        Debug "Failed."
        CkHttp::ckDispose(http)
        CkStringBuilder::ckDispose(sbResponseBody)
        CkJsonObject::ckDispose(jResp)
        ProcedureReturn
    EndIf

    ; Sample JSON response:
    ; (Sample code for parsing the JSON response is shown below)

    ; {
    ;   "ticket_metric": [
    ;     {
    ;       "agent_wait_time_in_minutes": {
    ;         "business": "<integer>",
    ;         "calendar": "<integer>"
    ;       },
    ;       "assigned_at": "<dateTime>",
    ;       "assignee_stations": "<integer>",
    ;       "assignee_updated_at": "<dateTime>",
    ;       "created_at": "<dateTime>",
    ;       "custom_status_updated_at": "<dateTime>",
    ;       "first_resolution_time_in_minutes": {
    ;         "business": "<integer>",
    ;         "calendar": "<integer>"
    ;       },
    ;       "full_resolution_time_in_minutes": {
    ;         "business": "<integer>",
    ;         "calendar": "<integer>"
    ;       },
    ;       "group_stations": "<integer>",
    ;       "id": "<integer>",
    ;       "initially_assigned_at": "<dateTime>",
    ;       "latest_comment_added_at": "<dateTime>",
    ;       "on_hold_time_in_minutes": {
    ;         "business": "<integer>",
    ;         "calendar": "<integer>"
    ;       },
    ;       "reopens": "<integer>",
    ;       "replies": "<integer>",
    ;       "reply_time_in_minutes": {
    ;         "business": "<integer>",
    ;         "calendar": "<integer>"
    ;       },
    ;       "reply_time_in_seconds": {
    ;         "business": "<integer>",
    ;         "calendar": "<integer>"
    ;       },
    ;       "requester_updated_at": "<dateTime>",
    ;       "requester_wait_time_in_minutes": {
    ;         "business": "<integer>",
    ;         "calendar": "<integer>"
    ;       },
    ;       "solved_at": "<dateTime>",
    ;       "status_updated_at": "<dateTime>",
    ;       "ticket_id": "<integer>",
    ;       "updated_at": "<dateTime>",
    ;       "url": "<string>"
    ;     },
    ;     {
    ;       "agent_wait_time_in_minutes": {
    ;         "business": "<integer>",
    ;         "calendar": "<integer>"
    ;       },
    ;       "assigned_at": "<dateTime>",
    ;       "assignee_stations": "<integer>",
    ;       "assignee_updated_at": "<dateTime>",
    ;       "created_at": "<dateTime>",
    ;       "custom_status_updated_at": "<dateTime>",
    ;       "first_resolution_time_in_minutes": {
    ;         "business": "<integer>",
    ;         "calendar": "<integer>"
    ;       },
    ;       "full_resolution_time_in_minutes": {
    ;         "business": "<integer>",
    ;         "calendar": "<integer>"
    ;       },
    ;       "group_stations": "<integer>",
    ;       "id": "<integer>",
    ;       "initially_assigned_at": "<dateTime>",
    ;       "latest_comment_added_at": "<dateTime>",
    ;       "on_hold_time_in_minutes": {
    ;         "business": "<integer>",
    ;         "calendar": "<integer>"
    ;       },
    ;       "reopens": "<integer>",
    ;       "replies": "<integer>",
    ;       "reply_time_in_minutes": {
    ;         "business": "<integer>",
    ;         "calendar": "<integer>"
    ;       },
    ;       "reply_time_in_seconds": {
    ;         "business": "<integer>",
    ;         "calendar": "<integer>"
    ;       },
    ;       "requester_updated_at": "<dateTime>",
    ;       "requester_wait_time_in_minutes": {
    ;         "business": "<integer>",
    ;         "calendar": "<integer>"
    ;       },
    ;       "solved_at": "<dateTime>",
    ;       "status_updated_at": "<dateTime>",
    ;       "ticket_id": "<integer>",
    ;       "updated_at": "<dateTime>",
    ;       "url": "<string>"
    ;     }
    ;   ]
    ; }

    ; Sample code for parsing the JSON response...
    ; Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    Business.s
    Calendar.s
    assigned_at.s
    assignee_stations.s
    assignee_updated_at.s
    created_at.s
    custom_status_updated_at.s
    first_resolution_time_in_minutesBusiness.s
    first_resolution_time_in_minutesCalendar.s
    full_resolution_time_in_minutesBusiness.s
    full_resolution_time_in_minutesCalendar.s
    group_stations.s
    id.s
    initially_assigned_at.s
    latest_comment_added_at.s
    on_hold_time_in_minutesBusiness.s
    on_hold_time_in_minutesCalendar.s
    reopens.s
    replies.s
    reply_time_in_minutesBusiness.s
    reply_time_in_minutesCalendar.s
    reply_time_in_secondsBusiness.s
    reply_time_in_secondsCalendar.s
    requester_updated_at.s
    requester_wait_time_in_minutesBusiness.s
    requester_wait_time_in_minutesCalendar.s
    solved_at.s
    status_updated_at.s
    ticket_id.s
    updated_at.s
    url.s

    i.i = 0
    count_i.i = CkJsonObject::ckSizeOfArray(jResp,"ticket_metric")
    While i < count_i
        CkJsonObject::setCkI(jResp, i)
        Business = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].agent_wait_time_in_minutes.business")
        Calendar = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].agent_wait_time_in_minutes.calendar")
        assigned_at = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].assigned_at")
        assignee_stations = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].assignee_stations")
        assignee_updated_at = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].assignee_updated_at")
        created_at = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].created_at")
        custom_status_updated_at = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].custom_status_updated_at")
        first_resolution_time_in_minutesBusiness = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].first_resolution_time_in_minutes.business")
        first_resolution_time_in_minutesCalendar = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].first_resolution_time_in_minutes.calendar")
        full_resolution_time_in_minutesBusiness = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].full_resolution_time_in_minutes.business")
        full_resolution_time_in_minutesCalendar = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].full_resolution_time_in_minutes.calendar")
        group_stations = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].group_stations")
        id = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].id")
        initially_assigned_at = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].initially_assigned_at")
        latest_comment_added_at = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].latest_comment_added_at")
        on_hold_time_in_minutesBusiness = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].on_hold_time_in_minutes.business")
        on_hold_time_in_minutesCalendar = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].on_hold_time_in_minutes.calendar")
        reopens = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].reopens")
        replies = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].replies")
        reply_time_in_minutesBusiness = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].reply_time_in_minutes.business")
        reply_time_in_minutesCalendar = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].reply_time_in_minutes.calendar")
        reply_time_in_secondsBusiness = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].reply_time_in_seconds.business")
        reply_time_in_secondsCalendar = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].reply_time_in_seconds.calendar")
        requester_updated_at = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].requester_updated_at")
        requester_wait_time_in_minutesBusiness = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].requester_wait_time_in_minutes.business")
        requester_wait_time_in_minutesCalendar = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].requester_wait_time_in_minutes.calendar")
        solved_at = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].solved_at")
        status_updated_at = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].status_updated_at")
        ticket_id = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].ticket_id")
        updated_at = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].updated_at")
        url = CkJsonObject::ckStringOf(jResp,"ticket_metric[i].url")
        i = i + 1
    Wend


    CkHttp::ckDispose(http)
    CkStringBuilder::ckDispose(sbResponseBody)
    CkJsonObject::ckDispose(jResp)


    ProcedureReturn
EndProcedure

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id

Postman Collection Item JSON

{
  "name": "Show Ticket Metrics",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "ticket_metrics",
        ":ticket_metric_id"
      ],
      "variable": [
        {
          "key": "ticket_metric_id",
          "value": "<string>"
        }
      ]
    },
    "description": "Returns a specific metric, or the metrics of a specific ticket.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed For\n\n* Agents\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "ticket_metrics",
            ":ticket_metric_id"
          ],
          "variable": [
            {
              "key": "ticket_metric_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"ticket_metric\": [\n    {\n      \"agent_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"assigned_at\": \"<dateTime>\",\n      \"assignee_stations\": \"<integer>\",\n      \"assignee_updated_at\": \"<dateTime>\",\n      \"created_at\": \"<dateTime>\",\n      \"custom_status_updated_at\": \"<dateTime>\",\n      \"first_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"full_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"group_stations\": \"<integer>\",\n      \"id\": \"<integer>\",\n      \"initially_assigned_at\": \"<dateTime>\",\n      \"latest_comment_added_at\": \"<dateTime>\",\n      \"on_hold_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reopens\": \"<integer>\",\n      \"replies\": \"<integer>\",\n      \"reply_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reply_time_in_seconds\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"requester_updated_at\": \"<dateTime>\",\n      \"requester_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"solved_at\": \"<dateTime>\",\n      \"status_updated_at\": \"<dateTime>\",\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    },\n    {\n      \"agent_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"assigned_at\": \"<dateTime>\",\n      \"assignee_stations\": \"<integer>\",\n      \"assignee_updated_at\": \"<dateTime>\",\n      \"created_at\": \"<dateTime>\",\n      \"custom_status_updated_at\": \"<dateTime>\",\n      \"first_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"full_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"group_stations\": \"<integer>\",\n      \"id\": \"<integer>\",\n      \"initially_assigned_at\": \"<dateTime>\",\n      \"latest_comment_added_at\": \"<dateTime>\",\n      \"on_hold_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reopens\": \"<integer>\",\n      \"replies\": \"<integer>\",\n      \"reply_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reply_time_in_seconds\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"requester_updated_at\": \"<dateTime>\",\n      \"requester_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"solved_at\": \"<dateTime>\",\n      \"status_updated_at\": \"<dateTime>\",\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    }\n  ]\n}"
    }
  ]
}