PureBasic / Support API / Create Request
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IncludeFile "CkJsonObject.pb"
IncludeFile "CkStringBuilder.pb"
IncludeFile "CkHttp.pb"
IncludeFile "CkHttpResponse.pb"
Procedure ChilkatExample()
; This example assumes the Chilkat API to have been previously unlocked.
; See Global Unlock Sample for sample code.
http.i = CkHttp::ckCreate()
If http.i = 0
Debug "Failed to create object."
ProcedureReturn
EndIf
success.i
CkHttp::setCkBasicAuth(http, 1)
CkHttp::setCkLogin(http, "login")
CkHttp::setCkPassword(http, "password")
CkHttp::ckSetRequestHeader(http,"Accept","application/json")
resp.i = CkHttp::ckQuickRequest(http,"POST","https://example.zendesk.com/api/v2/requests")
If CkHttp::ckLastMethodSuccess(http) = 0
Debug CkHttp::ckLastErrorText(http)
CkHttp::ckDispose(http)
ProcedureReturn
EndIf
sbResponseBody.i = CkStringBuilder::ckCreate()
If sbResponseBody.i = 0
Debug "Failed to create object."
ProcedureReturn
EndIf
CkHttpResponse::ckGetBodySb(resp,sbResponseBody)
jResp.i = CkJsonObject::ckCreate()
If jResp.i = 0
Debug "Failed to create object."
ProcedureReturn
EndIf
CkJsonObject::ckLoadSb(jResp,sbResponseBody)
CkJsonObject::setCkEmitCompact(jResp, 0)
Debug "Response Body:"
Debug CkJsonObject::ckEmit(jResp)
respStatusCode.i = CkHttpResponse::ckStatusCode(resp)
Debug "Response Status Code = " + Str(respStatusCode)
If respStatusCode >= 400
Debug "Response Header:"
Debug CkHttpResponse::ckHeader(resp)
Debug "Failed."
CkHttpResponse::ckDispose(resp)
CkHttp::ckDispose(http)
CkStringBuilder::ckDispose(sbResponseBody)
CkJsonObject::ckDispose(jResp)
ProcedureReturn
EndIf
CkHttpResponse::ckDispose(resp)
; Sample JSON response:
; (Sample code for parsing the JSON response is shown below)
; {
; "request": {
; "subject": "<string>",
; "assignee_id": "<integer>",
; "can_be_solved_by_me": "<boolean>",
; "collaborator_ids": [
; "<integer>",
; "<integer>"
; ],
; "created_at": "<dateTime>",
; "custom_fields": [
; {
; "id": "<integer>",
; "value": "<string>"
; },
; {
; "id": "<integer>",
; "value": "<string>"
; }
; ],
; "custom_status_id": "<integer>",
; "description": "<string>",
; "due_at": "<dateTime>",
; "email_cc_ids": [
; "<integer>",
; "<integer>"
; ],
; "followup_source_id": "<integer>",
; "group_id": "<integer>",
; "id": "<integer>",
; "is_public": "<boolean>",
; "organization_id": "<integer>",
; "priority": "<string>",
; "recipient": "<string>",
; "requester_id": "<integer>",
; "solved": "<boolean>",
; "status": "<string>",
; "ticket_form_id": "<integer>",
; "type": "<string>",
; "updated_at": "<dateTime>",
; "url": "<string>",
; "via": {
; "channel": "<string>",
; "source": {
; "est__": false
; }
; }
; }
; }
; Sample code for parsing the JSON response...
; Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
strVal.s
id.s
value.s
Subject.s = CkJsonObject::ckStringOf(jResp,"request.subject")
Assignee_id.s = CkJsonObject::ckStringOf(jResp,"request.assignee_id")
Can_be_solved_by_me.s = CkJsonObject::ckStringOf(jResp,"request.can_be_solved_by_me")
Created_at.s = CkJsonObject::ckStringOf(jResp,"request.created_at")
Custom_status_id.s = CkJsonObject::ckStringOf(jResp,"request.custom_status_id")
Description.s = CkJsonObject::ckStringOf(jResp,"request.description")
Due_at.s = CkJsonObject::ckStringOf(jResp,"request.due_at")
Followup_source_id.s = CkJsonObject::ckStringOf(jResp,"request.followup_source_id")
Group_id.s = CkJsonObject::ckStringOf(jResp,"request.group_id")
Id.s = CkJsonObject::ckStringOf(jResp,"request.id")
Is_public.s = CkJsonObject::ckStringOf(jResp,"request.is_public")
Organization_id.s = CkJsonObject::ckStringOf(jResp,"request.organization_id")
Priority.s = CkJsonObject::ckStringOf(jResp,"request.priority")
Recipient.s = CkJsonObject::ckStringOf(jResp,"request.recipient")
Requester_id.s = CkJsonObject::ckStringOf(jResp,"request.requester_id")
Solved.s = CkJsonObject::ckStringOf(jResp,"request.solved")
Status.s = CkJsonObject::ckStringOf(jResp,"request.status")
Ticket_form_id.s = CkJsonObject::ckStringOf(jResp,"request.ticket_form_id")
v_Type.s = CkJsonObject::ckStringOf(jResp,"request.type")
Updated_at.s = CkJsonObject::ckStringOf(jResp,"request.updated_at")
v_Url.s = CkJsonObject::ckStringOf(jResp,"request.url")
Channel.s = CkJsonObject::ckStringOf(jResp,"request.via.channel")
Est__.i = CkJsonObject::ckBoolOf(jResp,"request.via.source.est__")
i.i = 0
count_i.i = CkJsonObject::ckSizeOfArray(jResp,"request.collaborator_ids")
While i < count_i
CkJsonObject::setCkI(jResp, i)
strVal = CkJsonObject::ckStringOf(jResp,"request.collaborator_ids[i]")
i = i + 1
Wend
i = 0
count_i = CkJsonObject::ckSizeOfArray(jResp,"request.custom_fields")
While i < count_i
CkJsonObject::setCkI(jResp, i)
id = CkJsonObject::ckStringOf(jResp,"request.custom_fields[i].id")
value = CkJsonObject::ckStringOf(jResp,"request.custom_fields[i].value")
i = i + 1
Wend
i = 0
count_i = CkJsonObject::ckSizeOfArray(jResp,"request.email_cc_ids")
While i < count_i
CkJsonObject::setCkI(jResp, i)
strVal = CkJsonObject::ckStringOf(jResp,"request.email_cc_ids[i]")
i = i + 1
Wend
CkHttp::ckDispose(http)
CkStringBuilder::ckDispose(sbResponseBody)
CkJsonObject::ckDispose(jResp)
ProcedureReturn
EndProcedure
Curl Command
curl -u login:password -X POST
-H "Accept: application/json"
https://example.zendesk.com/api/v2/requests
Postman Collection Item JSON
{
"name": "Create Request",
"request": {
"method": "POST",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/requests",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"requests"
]
},
"description": "Accepts a `request` object that sets one or more properties.\n\n#### Allowed for\n\n* End users\n* Anonymous users (rate limit of 5 requests per hour for [trial accounts](/documentation/developer-tools/getting-started/getting-a-trial-or-sponsored-account-for-development/))\n\n#### Additional properties\n\nIn addition to the writable request properties in the [JSON Format table](#json-format) above, you can set the following properties when creating a request.\n\n| Name | Type | Mandatory | Comment\n| ---------------- | -------| --------- | -------\n| comment | object | yes | Describes the problem, incident, question, or task. See [Request comments](#request-comments)\n| collaborators | array | no | Adds collaborators (cc's) to the request. An email notification is sent to them when the ticket is created. See [Setting collaborators](/documentation/ticketing/managing-tickets/creating-and-managing-requests#setting-collaborators)\n| requester | object | yes* | \\*Required for anonymous requests. Specifies the requester of the anonymous request. See [Creating anonymous requests](/documentation/ticketing/managing-tickets/creating-and-managing-requests#creating-anonymous-requests)\n\n#### Creating follow-up requests\n\nOnce a ticket is closed (as distinct from solved), it can't be reopened. However, you can create a new request that references the closed ticket. To create the follow-up request, include a `via_followup_source_id` property in the `request` object that specifies the closed ticket. The parameter only works with closed tickets. It has no effect with other tickets.\n"
},
"response": [
{
"name": "Created response",
"originalRequest": {
"method": "POST",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/requests",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"requests"
]
}
},
"status": "Created",
"code": 201,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"request\": {\n \"subject\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"can_be_solved_by_me\": \"<boolean>\",\n \"collaborator_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": [\n {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n },\n {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n }\n ],\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"followup_source_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester_id\": \"<integer>\",\n \"solved\": \"<boolean>\",\n \"status\": \"<string>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"<string>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"est__\": false\n }\n }\n }\n}"
}
]
}
