PureBasic / Support API / Incremental Ticket Export, Time Based
Back to Collection Items
IncludeFile "CkJsonObject.pb"
IncludeFile "CkStringBuilder.pb"
IncludeFile "CkHttp.pb"
IncludeFile "CkHttpResponse.pb"
Procedure ChilkatExample()
; This example assumes the Chilkat API to have been previously unlocked.
; See Global Unlock Sample for sample code.
http.i = CkHttp::ckCreate()
If http.i = 0
Debug "Failed to create object."
ProcedureReturn
EndIf
success.i
CkHttp::setCkBasicAuth(http, 1)
CkHttp::setCkLogin(http, "login")
CkHttp::setCkPassword(http, "password")
queryParams.i = CkJsonObject::ckCreate()
If queryParams.i = 0
Debug "Failed to create object."
ProcedureReturn
EndIf
CkJsonObject::ckUpdateString(queryParams,"start_time","<integer>")
CkHttp::ckSetRequestHeader(http,"Accept","application/json")
resp.i = CkHttp::ckQuickRequestParams(http,"GET","https://example.zendesk.com/api/v2/incremental/tickets",queryParams)
If CkHttp::ckLastMethodSuccess(http) = 0
Debug CkHttp::ckLastErrorText(http)
CkHttp::ckDispose(http)
CkJsonObject::ckDispose(queryParams)
ProcedureReturn
EndIf
sbResponseBody.i = CkStringBuilder::ckCreate()
If sbResponseBody.i = 0
Debug "Failed to create object."
ProcedureReturn
EndIf
CkHttpResponse::ckGetBodySb(resp,sbResponseBody)
jResp.i = CkJsonObject::ckCreate()
If jResp.i = 0
Debug "Failed to create object."
ProcedureReturn
EndIf
CkJsonObject::ckLoadSb(jResp,sbResponseBody)
CkJsonObject::setCkEmitCompact(jResp, 0)
Debug "Response Body:"
Debug CkJsonObject::ckEmit(jResp)
respStatusCode.i = CkHttpResponse::ckStatusCode(resp)
Debug "Response Status Code = " + Str(respStatusCode)
If respStatusCode >= 400
Debug "Response Header:"
Debug CkHttpResponse::ckHeader(resp)
Debug "Failed."
CkHttpResponse::ckDispose(resp)
CkHttp::ckDispose(http)
CkJsonObject::ckDispose(queryParams)
CkStringBuilder::ckDispose(sbResponseBody)
CkJsonObject::ckDispose(jResp)
ProcedureReturn
EndIf
CkHttpResponse::ckDispose(resp)
; Sample JSON response:
; (Sample code for parsing the JSON response is shown below)
; {
; "count": "<integer>",
; "end_of_stream": "<boolean>",
; "end_time": "<integer>",
; "next_page": "<string>",
; "tickets": [
; {
; "requester_id": "<integer>",
; "allow_attachments": "<boolean>",
; "allow_channelback": "<boolean>",
; "assignee_email": "<string>",
; "assignee_id": "<integer>",
; "attribute_value_ids": "<array>",
; "brand_id": "<integer>",
; "collaborator_ids": "<array>",
; "collaborators": [
; {
; "email": "<email>",
; "name": "<string>"
; },
; {
; "email": "<email>",
; "name": "<string>"
; }
; ],
; "comment": {},
; "created_at": "<dateTime>",
; "custom_fields": "<array>",
; "custom_status_id": "<integer>",
; "description": "<string>",
; "due_at": "<dateTime>",
; "email_cc_ids": "<array>",
; "email_ccs": {},
; "external_id": "<string>",
; "follower_ids": "<array>",
; "followers": {},
; "followup_ids": "<array>",
; "forum_topic_id": "<integer>",
; "from_messaging_channel": "<boolean>",
; "group_id": "<integer>",
; "has_incidents": "<boolean>",
; "id": "<integer>",
; "is_public": "<boolean>",
; "macro_id": "<integer>",
; "macro_ids": "<array>",
; "metadata": {},
; "organization_id": "<integer>",
; "priority": "high",
; "problem_id": "<integer>",
; "raw_subject": "<string>",
; "recipient": "<string>",
; "requester": {},
; "safe_update": "<boolean>",
; "satisfaction_rating": {
; "aliquad0": false
; },
; "sharing_agreement_ids": "<array>",
; "status": "pending",
; "subject": "<string>",
; "submitter_id": "<integer>",
; "tags": "<array>",
; "ticket_form_id": "<integer>",
; "type": "question",
; "updated_at": "<dateTime>",
; "updated_stamp": "<string>",
; "url": "<string>",
; "via": {
; "channel": "<string>",
; "source": {
; "elit2f": -86657295.30733354
; }
; },
; "via_followup_source_id": "<integer>",
; "via_id": "<integer>",
; "voice_comment": {}
; },
; {
; "requester_id": "<integer>",
; "allow_attachments": "<boolean>",
; "allow_channelback": "<boolean>",
; "assignee_email": "<string>",
; "assignee_id": "<integer>",
; "attribute_value_ids": "<array>",
; "brand_id": "<integer>",
; "collaborator_ids": "<array>",
; "collaborators": [
; {
; "email": "<email>",
; "name": "<string>"
; },
; {
; "email": "<email>",
; "name": "<string>"
; }
; ],
; "comment": {},
; "created_at": "<dateTime>",
; "custom_fields": "<array>",
; "custom_status_id": "<integer>",
; "description": "<string>",
; "due_at": "<dateTime>",
; "email_cc_ids": "<array>",
; "email_ccs": {},
; "external_id": "<string>",
; "follower_ids": "<array>",
; "followers": {},
; "followup_ids": "<array>",
; "forum_topic_id": "<integer>",
; "from_messaging_channel": "<boolean>",
; "group_id": "<integer>",
; "has_incidents": "<boolean>",
; "id": "<integer>",
; "is_public": "<boolean>",
; "macro_id": "<integer>",
; "macro_ids": "<array>",
; "metadata": {},
; "organization_id": "<integer>",
; "priority": "high",
; "problem_id": "<integer>",
; "raw_subject": "<string>",
; "recipient": "<string>",
; "requester": {},
; "safe_update": "<boolean>",
; "satisfaction_rating": {
; "minim_01": "minim tempor",
; "ipsum8c2": false
; },
; "sharing_agreement_ids": "<array>",
; "status": "open",
; "subject": "<string>",
; "submitter_id": "<integer>",
; "tags": "<array>",
; "ticket_form_id": "<integer>",
; "type": "task",
; "updated_at": "<dateTime>",
; "updated_stamp": "<string>",
; "url": "<string>",
; "via": {
; "channel": "<string>",
; "source": {
; "nostrud_ee": "dolore veniam consequat"
; }
; },
; "via_followup_source_id": "<integer>",
; "via_id": "<integer>",
; "voice_comment": {}
; }
; ]
; }
; Sample code for parsing the JSON response...
; Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
requester_id.s
allow_attachments.s
allow_channelback.s
assignee_email.s
assignee_id.s
attribute_value_ids.s
brand_id.s
collaborator_ids.s
created_at.s
custom_fields.s
custom_status_id.s
description.s
due_at.s
email_cc_ids.s
external_id.s
follower_ids.s
followup_ids.s
forum_topic_id.s
from_messaging_channel.s
group_id.s
has_incidents.s
id.s
is_public.s
macro_id.s
macro_ids.s
organization_id.s
priority.s
problem_id.s
raw_subject.s
recipient.s
safe_update.s
Aliquad0.i
sharing_agreement_ids.s
status.s
subject.s
submitter_id.s
tags.s
ticket_form_id.s
v_type.s
updated_at.s
updated_stamp.s
url.s
Channel.s
Elit2f.s
via_followup_source_id.s
via_id.s
Minim_01.s
Ipsum8c2.i
Nostrud_ee.s
j.i
count_j.i
email.s
name.s
count.s = CkJsonObject::ckStringOf(jResp,"count")
end_of_stream.s = CkJsonObject::ckStringOf(jResp,"end_of_stream")
end_time.s = CkJsonObject::ckStringOf(jResp,"end_time")
next_page.s = CkJsonObject::ckStringOf(jResp,"next_page")
i.i = 0
count_i.i = CkJsonObject::ckSizeOfArray(jResp,"tickets")
While i < count_i
CkJsonObject::setCkI(jResp, i)
requester_id = CkJsonObject::ckStringOf(jResp,"tickets[i].requester_id")
allow_attachments = CkJsonObject::ckStringOf(jResp,"tickets[i].allow_attachments")
allow_channelback = CkJsonObject::ckStringOf(jResp,"tickets[i].allow_channelback")
assignee_email = CkJsonObject::ckStringOf(jResp,"tickets[i].assignee_email")
assignee_id = CkJsonObject::ckStringOf(jResp,"tickets[i].assignee_id")
attribute_value_ids = CkJsonObject::ckStringOf(jResp,"tickets[i].attribute_value_ids")
brand_id = CkJsonObject::ckStringOf(jResp,"tickets[i].brand_id")
collaborator_ids = CkJsonObject::ckStringOf(jResp,"tickets[i].collaborator_ids")
created_at = CkJsonObject::ckStringOf(jResp,"tickets[i].created_at")
custom_fields = CkJsonObject::ckStringOf(jResp,"tickets[i].custom_fields")
custom_status_id = CkJsonObject::ckStringOf(jResp,"tickets[i].custom_status_id")
description = CkJsonObject::ckStringOf(jResp,"tickets[i].description")
due_at = CkJsonObject::ckStringOf(jResp,"tickets[i].due_at")
email_cc_ids = CkJsonObject::ckStringOf(jResp,"tickets[i].email_cc_ids")
external_id = CkJsonObject::ckStringOf(jResp,"tickets[i].external_id")
follower_ids = CkJsonObject::ckStringOf(jResp,"tickets[i].follower_ids")
followup_ids = CkJsonObject::ckStringOf(jResp,"tickets[i].followup_ids")
forum_topic_id = CkJsonObject::ckStringOf(jResp,"tickets[i].forum_topic_id")
from_messaging_channel = CkJsonObject::ckStringOf(jResp,"tickets[i].from_messaging_channel")
group_id = CkJsonObject::ckStringOf(jResp,"tickets[i].group_id")
has_incidents = CkJsonObject::ckStringOf(jResp,"tickets[i].has_incidents")
id = CkJsonObject::ckStringOf(jResp,"tickets[i].id")
is_public = CkJsonObject::ckStringOf(jResp,"tickets[i].is_public")
macro_id = CkJsonObject::ckStringOf(jResp,"tickets[i].macro_id")
macro_ids = CkJsonObject::ckStringOf(jResp,"tickets[i].macro_ids")
organization_id = CkJsonObject::ckStringOf(jResp,"tickets[i].organization_id")
priority = CkJsonObject::ckStringOf(jResp,"tickets[i].priority")
problem_id = CkJsonObject::ckStringOf(jResp,"tickets[i].problem_id")
raw_subject = CkJsonObject::ckStringOf(jResp,"tickets[i].raw_subject")
recipient = CkJsonObject::ckStringOf(jResp,"tickets[i].recipient")
safe_update = CkJsonObject::ckStringOf(jResp,"tickets[i].safe_update")
Aliquad0 = CkJsonObject::ckBoolOf(jResp,"tickets[i].satisfaction_rating.aliquad0")
sharing_agreement_ids = CkJsonObject::ckStringOf(jResp,"tickets[i].sharing_agreement_ids")
status = CkJsonObject::ckStringOf(jResp,"tickets[i].status")
subject = CkJsonObject::ckStringOf(jResp,"tickets[i].subject")
submitter_id = CkJsonObject::ckStringOf(jResp,"tickets[i].submitter_id")
tags = CkJsonObject::ckStringOf(jResp,"tickets[i].tags")
ticket_form_id = CkJsonObject::ckStringOf(jResp,"tickets[i].ticket_form_id")
v_type = CkJsonObject::ckStringOf(jResp,"tickets[i].type")
updated_at = CkJsonObject::ckStringOf(jResp,"tickets[i].updated_at")
updated_stamp = CkJsonObject::ckStringOf(jResp,"tickets[i].updated_stamp")
url = CkJsonObject::ckStringOf(jResp,"tickets[i].url")
Channel = CkJsonObject::ckStringOf(jResp,"tickets[i].via.channel")
Elit2f = CkJsonObject::ckStringOf(jResp,"tickets[i].via.source.elit2f")
via_followup_source_id = CkJsonObject::ckStringOf(jResp,"tickets[i].via_followup_source_id")
via_id = CkJsonObject::ckStringOf(jResp,"tickets[i].via_id")
Minim_01 = CkJsonObject::ckStringOf(jResp,"tickets[i].satisfaction_rating.minim_01")
Ipsum8c2 = CkJsonObject::ckBoolOf(jResp,"tickets[i].satisfaction_rating.ipsum8c2")
Nostrud_ee = CkJsonObject::ckStringOf(jResp,"tickets[i].via.source.nostrud_ee")
j = 0
count_j = CkJsonObject::ckSizeOfArray(jResp,"tickets[i].collaborators")
While j < count_j
CkJsonObject::setCkJ(jResp, j)
email = CkJsonObject::ckStringOf(jResp,"tickets[i].collaborators[j].email")
name = CkJsonObject::ckStringOf(jResp,"tickets[i].collaborators[j].name")
j = j + 1
Wend
i = i + 1
Wend
CkHttp::ckDispose(http)
CkJsonObject::ckDispose(queryParams)
CkStringBuilder::ckDispose(sbResponseBody)
CkJsonObject::ckDispose(jResp)
ProcedureReturn
EndProcedure
Curl Command
curl -u login:password -G -d "start_time=%3Cinteger%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/incremental/tickets
Postman Collection Item JSON
{
"name": "Incremental Ticket Export, Time Based",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/incremental/tickets?start_time=<integer>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"incremental",
"tickets"
],
"query": [
{
"key": "start_time",
"value": "<integer>",
"description": "(Required) The time to start the incremental export from"
}
]
},
"description": "Returns the tickets that changed since the start time. For more information,\nsee [Exporting tickets](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#exporting-tickets) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\nThis endpoint supports time-based incremental exports.\nFor more information, see [Time-based incremental exports](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#time-based-incremental-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api). You can also return tickets using cursor-based pagination. See [Incremental Ticket Export, Cursor Based](#incremental-ticket-export-cursor-based).\n\nThe results include tickets that were updated by the system. See\n[Excluding system-updated tickets](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#excluding-system-updated-tickets-time-based-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\nThe endpoint can return tickets with an `updated_at` time that's earlier than the\n`start_time` time. The reason is that the API compares the `start_time` with the ticket's\n`generated_timestamp` value, not its `updated_at` value. The `updated_at` value is\nupdated only if the update generates a [ticket event](#incremental-ticket-event-export).\nThe `generated_timestamp` value is updated for all ticket updates, including system\nupdates. If a system update occurs after a ticket event, the unchanged\n`updated_at` time will become earlier relative to the updated `generated_timestamp`\ntime.\n\n#### Allowed For\n\n * Admins\n\n#### Sideloading\n\nSee [Tickets sideloads](/documentation/ticketing/using-the-zendesk-api/side_loading/#supported-endpoints). For performance reasons,\n`last_audits` sideloads aren't supported.\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/incremental/tickets?start_time=<integer>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"incremental",
"tickets"
],
"query": [
{
"key": "start_time",
"value": "<integer>",
"description": "(Required) The time to start the incremental export from"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"count\": \"<integer>\",\n \"end_of_stream\": \"<boolean>\",\n \"end_time\": \"<integer>\",\n \"next_page\": \"<string>\",\n \"tickets\": [\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"high\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"aliquad0\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"pending\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"elit2f\": -86657295.30733354\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n },\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"high\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"minim_01\": \"minim tempor\",\n \"ipsum8c2\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"open\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"task\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"nostrud_ee\": \"dolore veniam consequat\"\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n ]\n}"
}
]
}
