PureBasic / Support API / List deleted tickets
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IncludeFile "CkJsonObject.pb"
IncludeFile "CkStringBuilder.pb"
IncludeFile "CkHttp.pb"
IncludeFile "CkHttpResponse.pb"
Procedure ChilkatExample()
; This example assumes the Chilkat API to have been previously unlocked.
; See Global Unlock Sample for sample code.
http.i = CkHttp::ckCreate()
If http.i = 0
Debug "Failed to create object."
ProcedureReturn
EndIf
success.i
CkHttp::setCkBasicAuth(http, 1)
CkHttp::setCkLogin(http, "login")
CkHttp::setCkPassword(http, "password")
queryParams.i = CkJsonObject::ckCreate()
If queryParams.i = 0
Debug "Failed to create object."
ProcedureReturn
EndIf
CkJsonObject::ckUpdateString(queryParams,"sort_by","id")
CkJsonObject::ckUpdateString(queryParams,"sort_order","asc")
CkHttp::ckSetRequestHeader(http,"Accept","application/json")
resp.i = CkHttp::ckQuickRequestParams(http,"GET","https://example.zendesk.com/api/v2/deleted_tickets",queryParams)
If CkHttp::ckLastMethodSuccess(http) = 0
Debug CkHttp::ckLastErrorText(http)
CkHttp::ckDispose(http)
CkJsonObject::ckDispose(queryParams)
ProcedureReturn
EndIf
sbResponseBody.i = CkStringBuilder::ckCreate()
If sbResponseBody.i = 0
Debug "Failed to create object."
ProcedureReturn
EndIf
CkHttpResponse::ckGetBodySb(resp,sbResponseBody)
jResp.i = CkJsonObject::ckCreate()
If jResp.i = 0
Debug "Failed to create object."
ProcedureReturn
EndIf
CkJsonObject::ckLoadSb(jResp,sbResponseBody)
CkJsonObject::setCkEmitCompact(jResp, 0)
Debug "Response Body:"
Debug CkJsonObject::ckEmit(jResp)
respStatusCode.i = CkHttpResponse::ckStatusCode(resp)
Debug "Response Status Code = " + Str(respStatusCode)
If respStatusCode >= 400
Debug "Response Header:"
Debug CkHttpResponse::ckHeader(resp)
Debug "Failed."
CkHttpResponse::ckDispose(resp)
CkHttp::ckDispose(http)
CkJsonObject::ckDispose(queryParams)
CkStringBuilder::ckDispose(sbResponseBody)
CkJsonObject::ckDispose(jResp)
ProcedureReturn
EndIf
CkHttpResponse::ckDispose(resp)
; Sample JSON response:
; (Sample code for parsing the JSON response is shown below)
; {
; "deleted_tickets": [
; {
; "actor": {
; "id": "<integer>",
; "name": "<string>"
; },
; "deleted_at": "<string>",
; "id": "<integer>",
; "previous_state": "<string>",
; "subject": "<string>"
; },
; {
; "actor": {
; "id": "<integer>",
; "name": "<string>"
; },
; "deleted_at": "<string>",
; "id": "<integer>",
; "previous_state": "<string>",
; "subject": "<string>"
; }
; ],
; "count": "<integer>",
; "next_page": "<string>",
; "previous_page": "<string>"
; }
; Sample code for parsing the JSON response...
; Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Id.s
Name.s
deleted_at.s
id.s
previous_state.s
subject.s
count.s = CkJsonObject::ckStringOf(jResp,"count")
next_page.s = CkJsonObject::ckStringOf(jResp,"next_page")
previous_page.s = CkJsonObject::ckStringOf(jResp,"previous_page")
i.i = 0
count_i.i = CkJsonObject::ckSizeOfArray(jResp,"deleted_tickets")
While i < count_i
CkJsonObject::setCkI(jResp, i)
Id = CkJsonObject::ckStringOf(jResp,"deleted_tickets[i].actor.id")
Name = CkJsonObject::ckStringOf(jResp,"deleted_tickets[i].actor.name")
deleted_at = CkJsonObject::ckStringOf(jResp,"deleted_tickets[i].deleted_at")
id = CkJsonObject::ckStringOf(jResp,"deleted_tickets[i].id")
previous_state = CkJsonObject::ckStringOf(jResp,"deleted_tickets[i].previous_state")
subject = CkJsonObject::ckStringOf(jResp,"deleted_tickets[i].subject")
i = i + 1
Wend
CkHttp::ckDispose(http)
CkJsonObject::ckDispose(queryParams)
CkStringBuilder::ckDispose(sbResponseBody)
CkJsonObject::ckDispose(jResp)
ProcedureReturn
EndProcedure
Curl Command
curl -u login:password -G -d "sort_by=id"
-d "sort_order=asc"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/deleted_tickets
Postman Collection Item JSON
{
"name": "List deleted tickets",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/deleted_tickets?sort_by=id&sort_order=asc",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"deleted_tickets"
],
"query": [
{
"key": "sort_by",
"value": "id",
"description": "Sort by"
},
{
"key": "sort_order",
"value": "asc",
"description": "Sort order. Defaults to \"asc\""
}
]
},
"description": "Returns a maximum of 100 deleted tickets per page. See [Pagination](/api-reference/introduction/pagination/).\n\nThe results includes all deleted (and not yet archived) tickets that\nhave not yet been [scrubbed](https://support.zendesk.com/hc/en-us/articles/4408845703194#topic_fv5_w51_sdb) in the past 30 days. Archived tickets are\nnot included in the results. See [About archived tickets](https://support.zendesk.com/hc/en-us/articles/203657756)\nin the Support Help Center.\n\nThe tickets are ordered chronologically by created date, from oldest to newest.\nThe first ticket listed may not be the oldest ticket in your\naccount due to [ticket archiving](https://support.zendesk.com/hc/en-us/articles/203657756).\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed For\n\n* Agents\n\n#### Rate Limit\n\nYou can make 10 requests every 1 minute using this endpoint.\nWhen making requests beyond page 100, you can make 5 requests every 1 minute.\nThe rate limiting mechanism behaves as described in\n[Monitoring your request activity](/api-reference/ticketing/account-configuration/usage_limits/#monitoring-your-request-activity) in the API introduction."
},
"response": [
{
"name": "Successful response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/deleted_tickets?sort_by=id&sort_order=asc",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"deleted_tickets"
],
"query": [
{
"key": "sort_by",
"value": "id",
"description": "Sort by"
},
{
"key": "sort_order",
"value": "asc",
"description": "Sort order. Defaults to \"asc\""
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"deleted_tickets\": [\n {\n \"actor\": {\n \"id\": \"<integer>\",\n \"name\": \"<string>\"\n },\n \"deleted_at\": \"<string>\",\n \"id\": \"<integer>\",\n \"previous_state\": \"<string>\",\n \"subject\": \"<string>\"\n },\n {\n \"actor\": {\n \"id\": \"<integer>\",\n \"name\": \"<string>\"\n },\n \"deleted_at\": \"<string>\",\n \"id\": \"<integer>\",\n \"previous_state\": \"<string>\",\n \"subject\": \"<string>\"\n }\n ],\n \"count\": \"<integer>\",\n \"next_page\": \"<string>\",\n \"previous_page\": \"<string>\"\n}"
}
]
}
