PureBasic / Support API / List Custom Ticket Statuses
Back to Collection Items
IncludeFile "CkJsonObject.pb"
IncludeFile "CkStringBuilder.pb"
IncludeFile "CkHttp.pb"
IncludeFile "CkHttpResponse.pb"
Procedure ChilkatExample()
; This example assumes the Chilkat API to have been previously unlocked.
; See Global Unlock Sample for sample code.
http.i = CkHttp::ckCreate()
If http.i = 0
Debug "Failed to create object."
ProcedureReturn
EndIf
success.i
CkHttp::setCkBasicAuth(http, 1)
CkHttp::setCkLogin(http, "login")
CkHttp::setCkPassword(http, "password")
queryParams.i = CkJsonObject::ckCreate()
If queryParams.i = 0
Debug "Failed to create object."
ProcedureReturn
EndIf
CkJsonObject::ckUpdateString(queryParams,"status_categories","<string>")
CkJsonObject::ckUpdateString(queryParams,"active","<boolean>")
CkJsonObject::ckUpdateString(queryParams,"default","<boolean>")
CkHttp::ckSetRequestHeader(http,"Accept","application/json")
resp.i = CkHttp::ckQuickRequestParams(http,"GET","https://example.zendesk.com/api/v2/custom_statuses",queryParams)
If CkHttp::ckLastMethodSuccess(http) = 0
Debug CkHttp::ckLastErrorText(http)
CkHttp::ckDispose(http)
CkJsonObject::ckDispose(queryParams)
ProcedureReturn
EndIf
sbResponseBody.i = CkStringBuilder::ckCreate()
If sbResponseBody.i = 0
Debug "Failed to create object."
ProcedureReturn
EndIf
CkHttpResponse::ckGetBodySb(resp,sbResponseBody)
jResp.i = CkJsonObject::ckCreate()
If jResp.i = 0
Debug "Failed to create object."
ProcedureReturn
EndIf
CkJsonObject::ckLoadSb(jResp,sbResponseBody)
CkJsonObject::setCkEmitCompact(jResp, 0)
Debug "Response Body:"
Debug CkJsonObject::ckEmit(jResp)
respStatusCode.i = CkHttpResponse::ckStatusCode(resp)
Debug "Response Status Code = " + Str(respStatusCode)
If respStatusCode >= 400
Debug "Response Header:"
Debug CkHttpResponse::ckHeader(resp)
Debug "Failed."
CkHttpResponse::ckDispose(resp)
CkHttp::ckDispose(http)
CkJsonObject::ckDispose(queryParams)
CkStringBuilder::ckDispose(sbResponseBody)
CkJsonObject::ckDispose(jResp)
ProcedureReturn
EndIf
CkHttpResponse::ckDispose(resp)
; Sample JSON response:
; (Sample code for parsing the JSON response is shown below)
; {
; "custom_statuses": [
; {
; "status_category": "pending",
; "agent_label": "<string>",
; "active": "<boolean>",
; "created_at": "<dateTime>",
; "default": "<boolean>",
; "description": "<string>",
; "end_user_description": "<string>",
; "end_user_label": "<string>",
; "id": "<integer>",
; "raw_agent_label": "<string>",
; "raw_description": "<string>",
; "raw_end_user_description": "<string>",
; "raw_end_user_label": "<string>",
; "updated_at": "<dateTime>"
; },
; {
; "status_category": "hold",
; "agent_label": "<string>",
; "active": "<boolean>",
; "created_at": "<dateTime>",
; "default": "<boolean>",
; "description": "<string>",
; "end_user_description": "<string>",
; "end_user_label": "<string>",
; "id": "<integer>",
; "raw_agent_label": "<string>",
; "raw_description": "<string>",
; "raw_end_user_description": "<string>",
; "raw_end_user_label": "<string>",
; "updated_at": "<dateTime>"
; }
; ]
; }
; Sample code for parsing the JSON response...
; Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
status_category.s
agent_label.s
active.s
created_at.s
default.s
description.s
end_user_description.s
end_user_label.s
id.s
raw_agent_label.s
raw_description.s
raw_end_user_description.s
raw_end_user_label.s
updated_at.s
i.i = 0
count_i.i = CkJsonObject::ckSizeOfArray(jResp,"custom_statuses")
While i < count_i
CkJsonObject::setCkI(jResp, i)
status_category = CkJsonObject::ckStringOf(jResp,"custom_statuses[i].status_category")
agent_label = CkJsonObject::ckStringOf(jResp,"custom_statuses[i].agent_label")
active = CkJsonObject::ckStringOf(jResp,"custom_statuses[i].active")
created_at = CkJsonObject::ckStringOf(jResp,"custom_statuses[i].created_at")
default = CkJsonObject::ckStringOf(jResp,"custom_statuses[i].default")
description = CkJsonObject::ckStringOf(jResp,"custom_statuses[i].description")
end_user_description = CkJsonObject::ckStringOf(jResp,"custom_statuses[i].end_user_description")
end_user_label = CkJsonObject::ckStringOf(jResp,"custom_statuses[i].end_user_label")
id = CkJsonObject::ckStringOf(jResp,"custom_statuses[i].id")
raw_agent_label = CkJsonObject::ckStringOf(jResp,"custom_statuses[i].raw_agent_label")
raw_description = CkJsonObject::ckStringOf(jResp,"custom_statuses[i].raw_description")
raw_end_user_description = CkJsonObject::ckStringOf(jResp,"custom_statuses[i].raw_end_user_description")
raw_end_user_label = CkJsonObject::ckStringOf(jResp,"custom_statuses[i].raw_end_user_label")
updated_at = CkJsonObject::ckStringOf(jResp,"custom_statuses[i].updated_at")
i = i + 1
Wend
CkHttp::ckDispose(http)
CkJsonObject::ckDispose(queryParams)
CkStringBuilder::ckDispose(sbResponseBody)
CkJsonObject::ckDispose(jResp)
ProcedureReturn
EndProcedure
Curl Command
curl -u login:password -G -d "status_categories=%3Cstring%3E"
-d "active=%3Cboolean%3E"
-d "default=%3Cboolean%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/custom_statuses
Postman Collection Item JSON
{
"name": "List Custom Ticket Statuses",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses?status_categories=<string>&active=<boolean>&default=<boolean>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses"
],
"query": [
{
"key": "status_categories",
"value": "<string>",
"description": "Filter the list of custom ticket statuses by a comma-separated list of status categories"
},
{
"key": "active",
"value": "<boolean>",
"description": "If true, show only active custom ticket statuses. If false, show only inactive custom ticket statuses. If the filter is not used, show all custom ticket statuses"
},
{
"key": "default",
"value": "<boolean>",
"description": "If true, show only default custom ticket statuses. If false, show only non-default custom ticket statuses. If the filter is not used, show all custom ticket statuses"
}
]
},
"description": "Lists all undeleted custom ticket statuses for the account. No pagination is provided.\n\n#### Allowed For\n\n* End Users\n"
},
"response": [
{
"name": "List custom ticket statuses",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses?status_categories=<string>&active=<boolean>&default=<boolean>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses"
],
"query": [
{
"key": "status_categories",
"value": "<string>",
"description": "Filter the list of custom ticket statuses by a comma-separated list of status categories"
},
{
"key": "active",
"value": "<boolean>",
"description": "If true, show only active custom ticket statuses. If false, show only inactive custom ticket statuses. If the filter is not used, show all custom ticket statuses"
},
{
"key": "default",
"value": "<boolean>",
"description": "If true, show only default custom ticket statuses. If false, show only non-default custom ticket statuses. If the filter is not used, show all custom ticket statuses"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"custom_statuses\": [\n {\n \"status_category\": \"pending\",\n \"agent_label\": \"<string>\",\n \"active\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"raw_agent_label\": \"<string>\",\n \"raw_description\": \"<string>\",\n \"raw_end_user_description\": \"<string>\",\n \"raw_end_user_label\": \"<string>\",\n \"updated_at\": \"<dateTime>\"\n },\n {\n \"status_category\": \"hold\",\n \"agent_label\": \"<string>\",\n \"active\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"raw_agent_label\": \"<string>\",\n \"raw_description\": \"<string>\",\n \"raw_end_user_description\": \"<string>\",\n \"raw_end_user_label\": \"<string>\",\n \"updated_at\": \"<dateTime>\"\n }\n ]\n}"
}
]
}
