Powershell / Support API / List Ticket Metrics
Back to Collection Items
Add-Type -Path "C:\chilkat\ChilkatDotNet47-x64\ChilkatDotNet47.dll"
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
$http = New-Object Chilkat.Http
$http.BasicAuth = $true
$http.Login = "login"
$http.Password = "password"
$http.SetRequestHeader("Accept","application/json")
$sbResponseBody = New-Object Chilkat.StringBuilder
$success = $http.QuickGetSb("https://example.zendesk.com/api/v2/ticket_metrics",$sbResponseBody)
if ($success -eq $false) {
$($http.LastErrorText)
exit
}
$jResp = New-Object Chilkat.JsonObject
$jResp.LoadSb($sbResponseBody)
$jResp.EmitCompact = $false
$("Response Body:")
$($jResp.Emit())
$respStatusCode = $http.LastStatus
$("Response Status Code = " + $respStatusCode)
if ($respStatusCode -ge 400) {
$("Response Header:")
$($http.LastHeader)
$("Failed.")
exit
}
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "ticket_metrics": [
# {
# "agent_wait_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "assigned_at": "<dateTime>",
# "assignee_stations": "<integer>",
# "assignee_updated_at": "<dateTime>",
# "created_at": "<dateTime>",
# "custom_status_updated_at": "<dateTime>",
# "first_resolution_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "full_resolution_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "group_stations": "<integer>",
# "id": "<integer>",
# "initially_assigned_at": "<dateTime>",
# "latest_comment_added_at": "<dateTime>",
# "on_hold_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "reopens": "<integer>",
# "replies": "<integer>",
# "reply_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "reply_time_in_seconds": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "requester_updated_at": "<dateTime>",
# "requester_wait_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "solved_at": "<dateTime>",
# "status_updated_at": "<dateTime>",
# "ticket_id": "<integer>",
# "updated_at": "<dateTime>",
# "url": "<string>"
# },
# {
# "agent_wait_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "assigned_at": "<dateTime>",
# "assignee_stations": "<integer>",
# "assignee_updated_at": "<dateTime>",
# "created_at": "<dateTime>",
# "custom_status_updated_at": "<dateTime>",
# "first_resolution_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "full_resolution_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "group_stations": "<integer>",
# "id": "<integer>",
# "initially_assigned_at": "<dateTime>",
# "latest_comment_added_at": "<dateTime>",
# "on_hold_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "reopens": "<integer>",
# "replies": "<integer>",
# "reply_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "reply_time_in_seconds": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "requester_updated_at": "<dateTime>",
# "requester_wait_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "solved_at": "<dateTime>",
# "status_updated_at": "<dateTime>",
# "ticket_id": "<integer>",
# "updated_at": "<dateTime>",
# "url": "<string>"
# }
# ]
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$i = 0
$count_i = $jResp.SizeOfArray("ticket_metrics")
while ($i -lt $count_i) {
$jResp.I = $i
$Business = $jResp.StringOf("ticket_metrics[i].agent_wait_time_in_minutes.business")
$Calendar = $jResp.StringOf("ticket_metrics[i].agent_wait_time_in_minutes.calendar")
$assigned_at = $jResp.StringOf("ticket_metrics[i].assigned_at")
$assignee_stations = $jResp.StringOf("ticket_metrics[i].assignee_stations")
$assignee_updated_at = $jResp.StringOf("ticket_metrics[i].assignee_updated_at")
$created_at = $jResp.StringOf("ticket_metrics[i].created_at")
$custom_status_updated_at = $jResp.StringOf("ticket_metrics[i].custom_status_updated_at")
$first_resolution_time_in_minutesBusiness = $jResp.StringOf("ticket_metrics[i].first_resolution_time_in_minutes.business")
$first_resolution_time_in_minutesCalendar = $jResp.StringOf("ticket_metrics[i].first_resolution_time_in_minutes.calendar")
$full_resolution_time_in_minutesBusiness = $jResp.StringOf("ticket_metrics[i].full_resolution_time_in_minutes.business")
$full_resolution_time_in_minutesCalendar = $jResp.StringOf("ticket_metrics[i].full_resolution_time_in_minutes.calendar")
$group_stations = $jResp.StringOf("ticket_metrics[i].group_stations")
$id = $jResp.StringOf("ticket_metrics[i].id")
$initially_assigned_at = $jResp.StringOf("ticket_metrics[i].initially_assigned_at")
$latest_comment_added_at = $jResp.StringOf("ticket_metrics[i].latest_comment_added_at")
$on_hold_time_in_minutesBusiness = $jResp.StringOf("ticket_metrics[i].on_hold_time_in_minutes.business")
$on_hold_time_in_minutesCalendar = $jResp.StringOf("ticket_metrics[i].on_hold_time_in_minutes.calendar")
$reopens = $jResp.StringOf("ticket_metrics[i].reopens")
$replies = $jResp.StringOf("ticket_metrics[i].replies")
$reply_time_in_minutesBusiness = $jResp.StringOf("ticket_metrics[i].reply_time_in_minutes.business")
$reply_time_in_minutesCalendar = $jResp.StringOf("ticket_metrics[i].reply_time_in_minutes.calendar")
$reply_time_in_secondsBusiness = $jResp.StringOf("ticket_metrics[i].reply_time_in_seconds.business")
$reply_time_in_secondsCalendar = $jResp.StringOf("ticket_metrics[i].reply_time_in_seconds.calendar")
$requester_updated_at = $jResp.StringOf("ticket_metrics[i].requester_updated_at")
$requester_wait_time_in_minutesBusiness = $jResp.StringOf("ticket_metrics[i].requester_wait_time_in_minutes.business")
$requester_wait_time_in_minutesCalendar = $jResp.StringOf("ticket_metrics[i].requester_wait_time_in_minutes.calendar")
$solved_at = $jResp.StringOf("ticket_metrics[i].solved_at")
$status_updated_at = $jResp.StringOf("ticket_metrics[i].status_updated_at")
$ticket_id = $jResp.StringOf("ticket_metrics[i].ticket_id")
$updated_at = $jResp.StringOf("ticket_metrics[i].updated_at")
$url = $jResp.StringOf("ticket_metrics[i].url")
$i = $i + 1
}
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics
Postman Collection Item JSON
{
"name": "List Ticket Metrics",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics"
]
},
"description": "Returns a list of tickets with their metrics.\n\nTickets are ordered chronologically by created date, from newest to oldest.\nThe last ticket listed may not be the absolute oldest ticket in your account\ndue to ticket archiving.\n\nArchived tickets are not included in the response. See\n[About archived tickets](https://support.zendesk.com/hc/en-us/articles/203657756) in\nZendesk help.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_metrics\": [\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}
