Powershell / Support API / Update Ticket Field
Back to Collection Items
Add-Type -Path "C:\chilkat\ChilkatDotNet47-x64\ChilkatDotNet47.dll"
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
$http = New-Object Chilkat.Http
$http.BasicAuth = $true
$http.Login = "login"
$http.Password = "password"
$http.SetRequestHeader("Accept","application/json")
$resp = $http.QuickRequest("PUT","https://example.zendesk.com/api/v2/ticket_fields/:ticket_field_id")
if ($http.LastMethodSuccess -eq $false) {
$($http.LastErrorText)
exit
}
$sbResponseBody = New-Object Chilkat.StringBuilder
$resp.GetBodySb($sbResponseBody)
$jResp = New-Object Chilkat.JsonObject
$jResp.LoadSb($sbResponseBody)
$jResp.EmitCompact = $false
$("Response Body:")
$($jResp.Emit())
$respStatusCode = $resp.StatusCode
$("Response Status Code = " + $respStatusCode)
if ($respStatusCode -ge 400) {
$("Response Header:")
$($resp.Header)
$("Failed.")
exit
}
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "ticket_field": {
# "type": "<string>",
# "title": "<string>",
# "active": "<boolean>",
# "agent_description": "<string>",
# "collapsed_for_agents": "<boolean>",
# "created_at": "<dateTime>",
# "custom_field_options": [
# {
# "name": "<string>",
# "value": "<string>",
# "id": "<integer>",
# "position": "<integer>",
# "raw_name": "<string>",
# "url": "<string>"
# },
# {
# "name": "<string>",
# "value": "<string>",
# "id": "<integer>",
# "position": "<integer>",
# "raw_name": "<string>",
# "url": "<string>"
# }
# ],
# "custom_statuses": [
# {
# "active": "<boolean>",
# "agent_label": "<string>",
# "created_at": "<dateTime>",
# "default": "<boolean>",
# "description": "<string>",
# "end_user_description": "<string>",
# "end_user_label": "<string>",
# "id": "<integer>",
# "status_category": "solved",
# "updated_at": "<dateTime>"
# },
# {
# "active": "<boolean>",
# "agent_label": "<string>",
# "created_at": "<dateTime>",
# "default": "<boolean>",
# "description": "<string>",
# "end_user_description": "<string>",
# "end_user_label": "<string>",
# "id": "<integer>",
# "status_category": "open",
# "updated_at": "<dateTime>"
# }
# ],
# "description": "<string>",
# "editable_in_portal": "<boolean>",
# "id": "<integer>",
# "position": "<integer>",
# "raw_description": "<string>",
# "raw_title": "<string>",
# "raw_title_in_portal": "<string>",
# "regexp_for_validation": "<string>",
# "relationship_filter": {},
# "relationship_target_type": "<string>",
# "removable": "<boolean>",
# "required": "<boolean>",
# "required_in_portal": "<boolean>",
# "sub_type_id": "<integer>",
# "system_field_options": [
# {
# "name": "<string>",
# "value": "<string>"
# },
# {
# "name": "<string>",
# "value": "<string>"
# }
# ],
# "tag": "<string>",
# "title_in_portal": "<string>",
# "updated_at": "<dateTime>",
# "url": "<string>",
# "visible_in_portal": "<boolean>"
# }
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$v_Type = $jResp.StringOf("ticket_field.type")
$Title = $jResp.StringOf("ticket_field.title")
$Active = $jResp.StringOf("ticket_field.active")
$Agent_description = $jResp.StringOf("ticket_field.agent_description")
$Collapsed_for_agents = $jResp.StringOf("ticket_field.collapsed_for_agents")
$Created_at = $jResp.StringOf("ticket_field.created_at")
$Description = $jResp.StringOf("ticket_field.description")
$Editable_in_portal = $jResp.StringOf("ticket_field.editable_in_portal")
$Id = $jResp.StringOf("ticket_field.id")
$Position = $jResp.StringOf("ticket_field.position")
$Raw_description = $jResp.StringOf("ticket_field.raw_description")
$Raw_title = $jResp.StringOf("ticket_field.raw_title")
$Raw_title_in_portal = $jResp.StringOf("ticket_field.raw_title_in_portal")
$Regexp_for_validation = $jResp.StringOf("ticket_field.regexp_for_validation")
$Relationship_target_type = $jResp.StringOf("ticket_field.relationship_target_type")
$Removable = $jResp.StringOf("ticket_field.removable")
$Required = $jResp.StringOf("ticket_field.required")
$Required_in_portal = $jResp.StringOf("ticket_field.required_in_portal")
$Sub_type_id = $jResp.StringOf("ticket_field.sub_type_id")
$Tag = $jResp.StringOf("ticket_field.tag")
$Title_in_portal = $jResp.StringOf("ticket_field.title_in_portal")
$Updated_at = $jResp.StringOf("ticket_field.updated_at")
$v_Url = $jResp.StringOf("ticket_field.url")
$Visible_in_portal = $jResp.StringOf("ticket_field.visible_in_portal")
$i = 0
$count_i = $jResp.SizeOfArray("ticket_field.custom_field_options")
while ($i -lt $count_i) {
$jResp.I = $i
$name = $jResp.StringOf("ticket_field.custom_field_options[i].name")
$value = $jResp.StringOf("ticket_field.custom_field_options[i].value")
$id = $jResp.StringOf("ticket_field.custom_field_options[i].id")
$position = $jResp.StringOf("ticket_field.custom_field_options[i].position")
$raw_name = $jResp.StringOf("ticket_field.custom_field_options[i].raw_name")
$url = $jResp.StringOf("ticket_field.custom_field_options[i].url")
$i = $i + 1
}
$i = 0
$count_i = $jResp.SizeOfArray("ticket_field.custom_statuses")
while ($i -lt $count_i) {
$jResp.I = $i
$active = $jResp.StringOf("ticket_field.custom_statuses[i].active")
$agent_label = $jResp.StringOf("ticket_field.custom_statuses[i].agent_label")
$created_at = $jResp.StringOf("ticket_field.custom_statuses[i].created_at")
$default = $jResp.StringOf("ticket_field.custom_statuses[i].default")
$description = $jResp.StringOf("ticket_field.custom_statuses[i].description")
$end_user_description = $jResp.StringOf("ticket_field.custom_statuses[i].end_user_description")
$end_user_label = $jResp.StringOf("ticket_field.custom_statuses[i].end_user_label")
$id = $jResp.StringOf("ticket_field.custom_statuses[i].id")
$status_category = $jResp.StringOf("ticket_field.custom_statuses[i].status_category")
$updated_at = $jResp.StringOf("ticket_field.custom_statuses[i].updated_at")
$i = $i + 1
}
$i = 0
$count_i = $jResp.SizeOfArray("ticket_field.system_field_options")
while ($i -lt $count_i) {
$jResp.I = $i
$name = $jResp.StringOf("ticket_field.system_field_options[i].name")
$value = $jResp.StringOf("ticket_field.system_field_options[i].value")
$i = $i + 1
}
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_fields/:ticket_field_id
Postman Collection Item JSON
{
"name": "Update Ticket Field",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_fields/:ticket_field_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_fields",
":ticket_field_id"
],
"variable": [
{
"key": "ticket_field_id",
"value": "<integer>"
}
]
},
"description": "#### Updating drop-down field options\n\nYou can also use the update endpoint to add, update, or remove options in a drop-down custom field. Updating field options for multi-select fields works exactly the same as drop-down field options.\n\n**Important**: Unless you want to remove some options, you must specify all existing options in any update request. Omitting an option removes it from the drop-down field, which removes its values from any tickets or macros.\n\nUse the `custom_field_options` attribute to update the options. The attribute consists of an array of option objects, with each object consisting of a `name` and `value` property. The properties correspond to the \"Title\" and \"Tag\" text boxes in the admin interface. Example request body:\n\n```json\n{\"ticket_field\": {\n \"custom_field_options\": [\n {\"name\": \"Apple Pie\", \"value\": \"apple\"},\n {\"name\": \"Pecan Pie\", \"value\": \"pecan\"}\n ]\n }\n}\n```\n\n#### Example Request\n\n```bash\ncurl https://{subdomain}.zendesk.com/api/v2/ticket_fields/{id}.json \\\n -d '{\"ticket_field\": {\"custom_field_options\": [{\"name\": \"Apple Pie\", \"value\": \"apple\"}, {\"name\": \"Pecan Pie\", \"value\": \"pecan\"}]}}' \\\n -H \"Content-Type: application/json\" -X PUT \\\n -v -u {email_address}:{password}\n```\n\n#### Example Response\n\n```http\nStatus: 200 OK\n\n{\n \"ticket_field\": {\n \"id\":21938362,\n \"type\":\"tagger\",\n \"title\":\"Pies\",\n ...\n \"custom_field_options\": [\n {\n \"id\":21029772,\n \"name\":\"Apple Pie\",\n \"raw_name\":\"Apple Pie\",\n \"value\":\"apple\",\n \"default\":false\n },\n ...\n ]\n }\n}\n```\n\n#### Allowed for\n\n* Admins\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_fields/:ticket_field_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_fields",
":ticket_field_id"
],
"variable": [
{
"key": "ticket_field_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_field\": {\n \"type\": \"<string>\",\n \"title\": \"<string>\",\n \"active\": \"<boolean>\",\n \"agent_description\": \"<string>\",\n \"collapsed_for_agents\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"custom_field_options\": [\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_name\": \"<string>\",\n \"url\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_name\": \"<string>\",\n \"url\": \"<string>\"\n }\n ],\n \"custom_statuses\": [\n {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"status_category\": \"solved\",\n \"updated_at\": \"<dateTime>\"\n },\n {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"status_category\": \"open\",\n \"updated_at\": \"<dateTime>\"\n }\n ],\n \"description\": \"<string>\",\n \"editable_in_portal\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_description\": \"<string>\",\n \"raw_title\": \"<string>\",\n \"raw_title_in_portal\": \"<string>\",\n \"regexp_for_validation\": \"<string>\",\n \"relationship_filter\": {},\n \"relationship_target_type\": \"<string>\",\n \"removable\": \"<boolean>\",\n \"required\": \"<boolean>\",\n \"required_in_portal\": \"<boolean>\",\n \"sub_type_id\": \"<integer>\",\n \"system_field_options\": [\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"tag\": \"<string>\",\n \"title_in_portal\": \"<string>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"visible_in_portal\": \"<boolean>\"\n }\n}"
}
]
}
