Powershell / Support API / Incremental Ticket Export, Time Based
Back to Collection Items
Add-Type -Path "C:\chilkat\ChilkatDotNet47-x64\ChilkatDotNet47.dll"
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
$http = New-Object Chilkat.Http
$http.BasicAuth = $true
$http.Login = "login"
$http.Password = "password"
$queryParams = New-Object Chilkat.JsonObject
$queryParams.UpdateString("start_time","<integer>")
$http.SetRequestHeader("Accept","application/json")
$resp = $http.QuickRequestParams("GET","https://example.zendesk.com/api/v2/incremental/tickets",$queryParams)
if ($http.LastMethodSuccess -eq $false) {
$($http.LastErrorText)
exit
}
$sbResponseBody = New-Object Chilkat.StringBuilder
$resp.GetBodySb($sbResponseBody)
$jResp = New-Object Chilkat.JsonObject
$jResp.LoadSb($sbResponseBody)
$jResp.EmitCompact = $false
$("Response Body:")
$($jResp.Emit())
$respStatusCode = $resp.StatusCode
$("Response Status Code = " + $respStatusCode)
if ($respStatusCode -ge 400) {
$("Response Header:")
$($resp.Header)
$("Failed.")
exit
}
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "count": "<integer>",
# "end_of_stream": "<boolean>",
# "end_time": "<integer>",
# "next_page": "<string>",
# "tickets": [
# {
# "requester_id": "<integer>",
# "allow_attachments": "<boolean>",
# "allow_channelback": "<boolean>",
# "assignee_email": "<string>",
# "assignee_id": "<integer>",
# "attribute_value_ids": "<array>",
# "brand_id": "<integer>",
# "collaborator_ids": "<array>",
# "collaborators": [
# {
# "email": "<email>",
# "name": "<string>"
# },
# {
# "email": "<email>",
# "name": "<string>"
# }
# ],
# "comment": {},
# "created_at": "<dateTime>",
# "custom_fields": "<array>",
# "custom_status_id": "<integer>",
# "description": "<string>",
# "due_at": "<dateTime>",
# "email_cc_ids": "<array>",
# "email_ccs": {},
# "external_id": "<string>",
# "follower_ids": "<array>",
# "followers": {},
# "followup_ids": "<array>",
# "forum_topic_id": "<integer>",
# "from_messaging_channel": "<boolean>",
# "group_id": "<integer>",
# "has_incidents": "<boolean>",
# "id": "<integer>",
# "is_public": "<boolean>",
# "macro_id": "<integer>",
# "macro_ids": "<array>",
# "metadata": {},
# "organization_id": "<integer>",
# "priority": "high",
# "problem_id": "<integer>",
# "raw_subject": "<string>",
# "recipient": "<string>",
# "requester": {},
# "safe_update": "<boolean>",
# "satisfaction_rating": {
# "aliquad0": false
# },
# "sharing_agreement_ids": "<array>",
# "status": "pending",
# "subject": "<string>",
# "submitter_id": "<integer>",
# "tags": "<array>",
# "ticket_form_id": "<integer>",
# "type": "question",
# "updated_at": "<dateTime>",
# "updated_stamp": "<string>",
# "url": "<string>",
# "via": {
# "channel": "<string>",
# "source": {
# "elit2f": -86657295.30733354
# }
# },
# "via_followup_source_id": "<integer>",
# "via_id": "<integer>",
# "voice_comment": {}
# },
# {
# "requester_id": "<integer>",
# "allow_attachments": "<boolean>",
# "allow_channelback": "<boolean>",
# "assignee_email": "<string>",
# "assignee_id": "<integer>",
# "attribute_value_ids": "<array>",
# "brand_id": "<integer>",
# "collaborator_ids": "<array>",
# "collaborators": [
# {
# "email": "<email>",
# "name": "<string>"
# },
# {
# "email": "<email>",
# "name": "<string>"
# }
# ],
# "comment": {},
# "created_at": "<dateTime>",
# "custom_fields": "<array>",
# "custom_status_id": "<integer>",
# "description": "<string>",
# "due_at": "<dateTime>",
# "email_cc_ids": "<array>",
# "email_ccs": {},
# "external_id": "<string>",
# "follower_ids": "<array>",
# "followers": {},
# "followup_ids": "<array>",
# "forum_topic_id": "<integer>",
# "from_messaging_channel": "<boolean>",
# "group_id": "<integer>",
# "has_incidents": "<boolean>",
# "id": "<integer>",
# "is_public": "<boolean>",
# "macro_id": "<integer>",
# "macro_ids": "<array>",
# "metadata": {},
# "organization_id": "<integer>",
# "priority": "high",
# "problem_id": "<integer>",
# "raw_subject": "<string>",
# "recipient": "<string>",
# "requester": {},
# "safe_update": "<boolean>",
# "satisfaction_rating": {
# "minim_01": "minim tempor",
# "ipsum8c2": false
# },
# "sharing_agreement_ids": "<array>",
# "status": "open",
# "subject": "<string>",
# "submitter_id": "<integer>",
# "tags": "<array>",
# "ticket_form_id": "<integer>",
# "type": "task",
# "updated_at": "<dateTime>",
# "updated_stamp": "<string>",
# "url": "<string>",
# "via": {
# "channel": "<string>",
# "source": {
# "nostrud_ee": "dolore veniam consequat"
# }
# },
# "via_followup_source_id": "<integer>",
# "via_id": "<integer>",
# "voice_comment": {}
# }
# ]
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$count = $jResp.StringOf("count")
$end_of_stream = $jResp.StringOf("end_of_stream")
$end_time = $jResp.StringOf("end_time")
$next_page = $jResp.StringOf("next_page")
$i = 0
$count_i = $jResp.SizeOfArray("tickets")
while ($i -lt $count_i) {
$jResp.I = $i
$requester_id = $jResp.StringOf("tickets[i].requester_id")
$allow_attachments = $jResp.StringOf("tickets[i].allow_attachments")
$allow_channelback = $jResp.StringOf("tickets[i].allow_channelback")
$assignee_email = $jResp.StringOf("tickets[i].assignee_email")
$assignee_id = $jResp.StringOf("tickets[i].assignee_id")
$attribute_value_ids = $jResp.StringOf("tickets[i].attribute_value_ids")
$brand_id = $jResp.StringOf("tickets[i].brand_id")
$collaborator_ids = $jResp.StringOf("tickets[i].collaborator_ids")
$created_at = $jResp.StringOf("tickets[i].created_at")
$custom_fields = $jResp.StringOf("tickets[i].custom_fields")
$custom_status_id = $jResp.StringOf("tickets[i].custom_status_id")
$description = $jResp.StringOf("tickets[i].description")
$due_at = $jResp.StringOf("tickets[i].due_at")
$email_cc_ids = $jResp.StringOf("tickets[i].email_cc_ids")
$external_id = $jResp.StringOf("tickets[i].external_id")
$follower_ids = $jResp.StringOf("tickets[i].follower_ids")
$followup_ids = $jResp.StringOf("tickets[i].followup_ids")
$forum_topic_id = $jResp.StringOf("tickets[i].forum_topic_id")
$from_messaging_channel = $jResp.StringOf("tickets[i].from_messaging_channel")
$group_id = $jResp.StringOf("tickets[i].group_id")
$has_incidents = $jResp.StringOf("tickets[i].has_incidents")
$id = $jResp.StringOf("tickets[i].id")
$is_public = $jResp.StringOf("tickets[i].is_public")
$macro_id = $jResp.StringOf("tickets[i].macro_id")
$macro_ids = $jResp.StringOf("tickets[i].macro_ids")
$organization_id = $jResp.StringOf("tickets[i].organization_id")
$priority = $jResp.StringOf("tickets[i].priority")
$problem_id = $jResp.StringOf("tickets[i].problem_id")
$raw_subject = $jResp.StringOf("tickets[i].raw_subject")
$recipient = $jResp.StringOf("tickets[i].recipient")
$safe_update = $jResp.StringOf("tickets[i].safe_update")
$Aliquad0 = $jResp.BoolOf("tickets[i].satisfaction_rating.aliquad0")
$sharing_agreement_ids = $jResp.StringOf("tickets[i].sharing_agreement_ids")
$status = $jResp.StringOf("tickets[i].status")
$subject = $jResp.StringOf("tickets[i].subject")
$submitter_id = $jResp.StringOf("tickets[i].submitter_id")
$tags = $jResp.StringOf("tickets[i].tags")
$ticket_form_id = $jResp.StringOf("tickets[i].ticket_form_id")
$v_type = $jResp.StringOf("tickets[i].type")
$updated_at = $jResp.StringOf("tickets[i].updated_at")
$updated_stamp = $jResp.StringOf("tickets[i].updated_stamp")
$url = $jResp.StringOf("tickets[i].url")
$Channel = $jResp.StringOf("tickets[i].via.channel")
$Elit2f = $jResp.StringOf("tickets[i].via.source.elit2f")
$via_followup_source_id = $jResp.StringOf("tickets[i].via_followup_source_id")
$via_id = $jResp.StringOf("tickets[i].via_id")
$Minim_01 = $jResp.StringOf("tickets[i].satisfaction_rating.minim_01")
$Ipsum8c2 = $jResp.BoolOf("tickets[i].satisfaction_rating.ipsum8c2")
$Nostrud_ee = $jResp.StringOf("tickets[i].via.source.nostrud_ee")
$j = 0
$count_j = $jResp.SizeOfArray("tickets[i].collaborators")
while ($j -lt $count_j) {
$jResp.J = $j
$email = $jResp.StringOf("tickets[i].collaborators[j].email")
$name = $jResp.StringOf("tickets[i].collaborators[j].name")
$j = $j + 1
}
$i = $i + 1
}
Curl Command
curl -u login:password -G -d "start_time=%3Cinteger%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/incremental/tickets
Postman Collection Item JSON
{
"name": "Incremental Ticket Export, Time Based",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/incremental/tickets?start_time=<integer>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"incremental",
"tickets"
],
"query": [
{
"key": "start_time",
"value": "<integer>",
"description": "(Required) The time to start the incremental export from"
}
]
},
"description": "Returns the tickets that changed since the start time. For more information,\nsee [Exporting tickets](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#exporting-tickets) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\nThis endpoint supports time-based incremental exports.\nFor more information, see [Time-based incremental exports](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#time-based-incremental-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api). You can also return tickets using cursor-based pagination. See [Incremental Ticket Export, Cursor Based](#incremental-ticket-export-cursor-based).\n\nThe results include tickets that were updated by the system. See\n[Excluding system-updated tickets](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#excluding-system-updated-tickets-time-based-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\nThe endpoint can return tickets with an `updated_at` time that's earlier than the\n`start_time` time. The reason is that the API compares the `start_time` with the ticket's\n`generated_timestamp` value, not its `updated_at` value. The `updated_at` value is\nupdated only if the update generates a [ticket event](#incremental-ticket-event-export).\nThe `generated_timestamp` value is updated for all ticket updates, including system\nupdates. If a system update occurs after a ticket event, the unchanged\n`updated_at` time will become earlier relative to the updated `generated_timestamp`\ntime.\n\n#### Allowed For\n\n * Admins\n\n#### Sideloading\n\nSee [Tickets sideloads](/documentation/ticketing/using-the-zendesk-api/side_loading/#supported-endpoints). For performance reasons,\n`last_audits` sideloads aren't supported.\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/incremental/tickets?start_time=<integer>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"incremental",
"tickets"
],
"query": [
{
"key": "start_time",
"value": "<integer>",
"description": "(Required) The time to start the incremental export from"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"count\": \"<integer>\",\n \"end_of_stream\": \"<boolean>\",\n \"end_time\": \"<integer>\",\n \"next_page\": \"<string>\",\n \"tickets\": [\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"high\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"aliquad0\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"pending\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"elit2f\": -86657295.30733354\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n },\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"high\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"minim_01\": \"minim tempor\",\n \"ipsum8c2\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"open\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"task\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"nostrud_ee\": \"dolore veniam consequat\"\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n ]\n}"
}
]
}
