Powershell / Support API / Redact Chat Comment Attachment
Back to Collection Items
Add-Type -Path "C:\chilkat\ChilkatDotNet47-x64\ChilkatDotNet47.dll"
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
$http = New-Object Chilkat.Http
$http.BasicAuth = $true
$http.Login = "login"
$http.Password = "password"
$http.SetRequestHeader("Accept","application/json")
$resp = $http.QuickRequest("PUT","https://example.zendesk.com/api/v2/chat_file_redactions/:ticket_id")
if ($http.LastMethodSuccess -eq $false) {
$($http.LastErrorText)
exit
}
$sbResponseBody = New-Object Chilkat.StringBuilder
$resp.GetBodySb($sbResponseBody)
$jResp = New-Object Chilkat.JsonObject
$jResp.LoadSb($sbResponseBody)
$jResp.EmitCompact = $false
$("Response Body:")
$($jResp.Emit())
$respStatusCode = $resp.StatusCode
$("Response Status Code = " + $respStatusCode)
if ($respStatusCode -ge 400) {
$("Response Header:")
$($resp.Header)
$("Failed.")
exit
}
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "chat_event": {
# "id": "<integer>",
# "type": "<string>",
# "value": {
# "chat_id": "<string>",
# "history": [
# {
# "sunt_4": false,
# "laborum4": false,
# "tempor_2": true
# },
# {
# "laboris__b0": 51519808,
# "esse_6": "labore elit",
# "veniam_1": 65652007,
# "in_0b": 13721436,
# "exercitation164": 83149154.88991535
# }
# ],
# "visitor_id": "<string>"
# }
# }
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$Id = $jResp.StringOf("chat_event.id")
$v_Type = $jResp.StringOf("chat_event.type")
$Chat_id = $jResp.StringOf("chat_event.value.chat_id")
$Visitor_id = $jResp.StringOf("chat_event.value.visitor_id")
$i = 0
$count_i = $jResp.SizeOfArray("chat_event.value.history")
while ($i -lt $count_i) {
$jResp.I = $i
$sunt_4 = $jResp.BoolOf("chat_event.value.history[i].sunt_4")
$laborum4 = $jResp.BoolOf("chat_event.value.history[i].laborum4")
$tempor_2 = $jResp.BoolOf("chat_event.value.history[i].tempor_2")
$laboris__b0 = $jResp.IntOf("chat_event.value.history[i].laboris__b0")
$esse_6 = $jResp.StringOf("chat_event.value.history[i].esse_6")
$veniam_1 = $jResp.IntOf("chat_event.value.history[i].veniam_1")
$in_0b = $jResp.IntOf("chat_event.value.history[i].in_0b")
$exercitation164 = $jResp.StringOf("chat_event.value.history[i].exercitation164")
$i = $i + 1
}
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/chat_file_redactions/:ticket_id
Postman Collection Item JSON
{
"name": "Redact Chat Comment Attachment",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/chat_file_redactions/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"chat_file_redactions",
":ticket_id"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
},
"description": "Permanently removes one or more chat attachments from a chat ticket.\n\n**Note**: This does not work on active chats. For chat tickets that predate March 2020, consider using [Redact Ticket Comment In Agent Workspace](#redact-ticket-comment-in-agent-workspace).\n\n#### Allowed For\n\n- Agents\n\n[Agent Workspace](https://support.zendesk.com/hc/en-us/articles/360024218473) must enabled for the account. Deleting tickets must be enabled for agents.\n\n#### Request Body Properties\n\n| Name | Type | Required | Description |\n| ------------ | ------- | -------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- |\n| chat_id | string | true | The `chat_id` in the `ChatStartedEvent` event in the ticket audit. See [Ticket Audits](/api-reference/ticketing/tickets/ticket_audits) |\n| chat_indexes | array | true | The array of `chat_index` in the `ChatFileAttachment` event in the ticket audit. See [Ticket Audits](/api-reference/ticketing/tickets/ticket_audits) |\n\nTo get the required body properties, make a request to the [Ticket Audits](/api-reference/ticketing/tickets/ticket_audits) endpoint. Example response:\n\n```http\nStatus 200 OK\n{\n \"audits\": [\n \"events\": [\n {\n \"id\": 1932802680168,\n \"type\": \"ChatStartedEvent\",\n \"value\": {\n \"visitor_id\": \"10502823-16EkM3T6VNq7KMd\",\n \"chat_id\": \"2109.10502823.Sjuj2YrBpXwei\",\n \"history\": [\n {\n \"chat_index\": 0,\n \"type\": \"ChatFileAttachment\",\n \"filename\": \"image1.jpg\"\n },\n {\n \"chat_index\": 1,\n \"type\": \"ChatFileAttachment\",\n \"filename\": \"image2.jpg\"\n }\n ]\n }\n }\n ]\n ]\n}\n```\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/chat_file_redactions/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"chat_file_redactions",
":ticket_id"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"chat_event\": {\n \"id\": \"<integer>\",\n \"type\": \"<string>\",\n \"value\": {\n \"chat_id\": \"<string>\",\n \"history\": [\n {\n \"sunt_4\": false,\n \"laborum4\": false,\n \"tempor_2\": true\n },\n {\n \"laboris__b0\": 51519808,\n \"esse_6\": \"labore elit\",\n \"veniam_1\": 65652007,\n \"in_0b\": 13721436,\n \"exercitation164\": 83149154.88991535\n }\n ],\n \"visitor_id\": \"<string>\"\n }\n }\n}"
}
]
}
