Powershell / Support API / Create Ticket or Voicemail Ticket
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Add-Type -Path "C:\chilkat\ChilkatDotNet47-x64\ChilkatDotNet47.dll"
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
$http = New-Object Chilkat.Http
$http.BasicAuth = $true
$http.Login = "login"
$http.Password = "password"
# Use this online tool to generate code from sample JSON: Generate Code to Create JSON
# The following JSON is sent in the request body.
# {
# "display_to_agent": "<integer>",
# "ticket": {
# "comment": {
# "attachments": [
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>",
# "thumbnails": [
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>"
# },
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>"
# }
# ]
# },
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>",
# "thumbnails": [
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>"
# },
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>"
# }
# ]
# }
# ],
# "audit_id": "<integer>",
# "author_id": "<integer>",
# "body": "<string>",
# "created_at": "<dateTime>",
# "html_body": "<string>",
# "id": "<integer>",
# "metadata": {
# "sed_f": -35238092,
# "amet_d89": "sint"
# },
# "plain_body": "<string>",
# "public": "<boolean>",
# "type": "<string>",
# "uploads": [
# "<string>",
# "<string>"
# ],
# "via": {
# "channel": "<string>",
# "source": {
# "culpa_b8_": false,
# "exercitation87": "in incididunt commodo"
# }
# }
# },
# "priority": "urgent",
# "via_id": 46,
# "voice_comment": {
# "answered_by_id": "<integer>",
# "call_duration": "<integer>",
# "from": "<string>",
# "location": "<string>",
# "recording_url": "<string>",
# "started_at": "<dateTime>",
# "to": "<string>",
# "transcription_text": "<string>"
# }
# }
# }
$json = New-Object Chilkat.JsonObject
$json.UpdateString("display_to_agent","<integer>")
$json.UpdateString("ticket.comment.attachments[0].content_type","<string>")
$json.UpdateString("ticket.comment.attachments[0].content_url","<string>")
$json.UpdateString("ticket.comment.attachments[0].deleted","<boolean>")
$json.UpdateString("ticket.comment.attachments[0].file_name","<string>")
$json.UpdateString("ticket.comment.attachments[0].height","<string>")
$json.UpdateString("ticket.comment.attachments[0].id","<integer>")
$json.UpdateString("ticket.comment.attachments[0].inline","<boolean>")
$json.UpdateString("ticket.comment.attachments[0].malware_access_override","<boolean>")
$json.UpdateString("ticket.comment.attachments[0].malware_scan_result","<string>")
$json.UpdateString("ticket.comment.attachments[0].mapped_content_url","<string>")
$json.UpdateString("ticket.comment.attachments[0].size","<integer>")
$json.UpdateString("ticket.comment.attachments[0].url","<string>")
$json.UpdateString("ticket.comment.attachments[0].width","<string>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_type","<string>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_url","<string>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[0].deleted","<boolean>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[0].file_name","<string>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[0].height","<string>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[0].id","<integer>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[0].inline","<boolean>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_access_override","<boolean>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_scan_result","<string>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[0].mapped_content_url","<string>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[0].size","<integer>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[0].url","<string>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[0].width","<string>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_type","<string>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_url","<string>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[1].deleted","<boolean>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[1].file_name","<string>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[1].height","<string>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[1].id","<integer>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[1].inline","<boolean>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_access_override","<boolean>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_scan_result","<string>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[1].mapped_content_url","<string>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[1].size","<integer>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[1].url","<string>")
$json.UpdateString("ticket.comment.attachments[0].thumbnails[1].width","<string>")
$json.UpdateString("ticket.comment.attachments[1].content_type","<string>")
$json.UpdateString("ticket.comment.attachments[1].content_url","<string>")
$json.UpdateString("ticket.comment.attachments[1].deleted","<boolean>")
$json.UpdateString("ticket.comment.attachments[1].file_name","<string>")
$json.UpdateString("ticket.comment.attachments[1].height","<string>")
$json.UpdateString("ticket.comment.attachments[1].id","<integer>")
$json.UpdateString("ticket.comment.attachments[1].inline","<boolean>")
$json.UpdateString("ticket.comment.attachments[1].malware_access_override","<boolean>")
$json.UpdateString("ticket.comment.attachments[1].malware_scan_result","<string>")
$json.UpdateString("ticket.comment.attachments[1].mapped_content_url","<string>")
$json.UpdateString("ticket.comment.attachments[1].size","<integer>")
$json.UpdateString("ticket.comment.attachments[1].url","<string>")
$json.UpdateString("ticket.comment.attachments[1].width","<string>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_type","<string>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_url","<string>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[0].deleted","<boolean>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[0].file_name","<string>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[0].height","<string>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[0].id","<integer>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[0].inline","<boolean>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_access_override","<boolean>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_scan_result","<string>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[0].mapped_content_url","<string>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[0].size","<integer>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[0].url","<string>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[0].width","<string>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_type","<string>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_url","<string>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[1].deleted","<boolean>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[1].file_name","<string>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[1].height","<string>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[1].id","<integer>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[1].inline","<boolean>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_access_override","<boolean>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_scan_result","<string>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[1].mapped_content_url","<string>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[1].size","<integer>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[1].url","<string>")
$json.UpdateString("ticket.comment.attachments[1].thumbnails[1].width","<string>")
$json.UpdateString("ticket.comment.audit_id","<integer>")
$json.UpdateString("ticket.comment.author_id","<integer>")
$json.UpdateString("ticket.comment.body","<string>")
$json.UpdateString("ticket.comment.created_at","<dateTime>")
$json.UpdateString("ticket.comment.html_body","<string>")
$json.UpdateString("ticket.comment.id","<integer>")
$json.UpdateInt("ticket.comment.metadata.sed_f",-35238092)
$json.UpdateString("ticket.comment.metadata.amet_d89","sint")
$json.UpdateString("ticket.comment.plain_body","<string>")
$json.UpdateString("ticket.comment.public","<boolean>")
$json.UpdateString("ticket.comment.type","<string>")
$json.UpdateString("ticket.comment.uploads[0]","<string>")
$json.UpdateString("ticket.comment.uploads[1]","<string>")
$json.UpdateString("ticket.comment.via.channel","<string>")
$json.UpdateBool("ticket.comment.via.source.culpa_b8_",$false)
$json.UpdateString("ticket.comment.via.source.exercitation87","in incididunt commodo")
$json.UpdateString("ticket.priority","urgent")
$json.UpdateInt("ticket.via_id",46)
$json.UpdateString("ticket.voice_comment.answered_by_id","<integer>")
$json.UpdateString("ticket.voice_comment.call_duration","<integer>")
$json.UpdateString("ticket.voice_comment.from","<string>")
$json.UpdateString("ticket.voice_comment.location","<string>")
$json.UpdateString("ticket.voice_comment.recording_url","<string>")
$json.UpdateString("ticket.voice_comment.started_at","<dateTime>")
$json.UpdateString("ticket.voice_comment.to","<string>")
$json.UpdateString("ticket.voice_comment.transcription_text","<string>")
$http.SetRequestHeader("Content-Type","application/json")
$http.SetRequestHeader("Accept","application/json")
$resp = $http.PostJson3("https://example.zendesk.com/api/v2/channels/voice/tickets","application/json",$json)
if ($http.LastMethodSuccess -eq $false) {
$($http.LastErrorText)
exit
}
$sbResponseBody = New-Object Chilkat.StringBuilder
$resp.GetBodySb($sbResponseBody)
$jResp = New-Object Chilkat.JsonObject
$jResp.LoadSb($sbResponseBody)
$jResp.EmitCompact = $false
$("Response Body:")
$($jResp.Emit())
$respStatusCode = $resp.StatusCode
$("Response Status Code = " + $respStatusCode)
if ($respStatusCode -ge 400) {
$("Response Header:")
$($resp.Header)
$("Failed.")
exit
}
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "ticket": {
# "requester_id": "<integer>",
# "allow_attachments": "<boolean>",
# "allow_channelback": "<boolean>",
# "assignee_email": "<string>",
# "assignee_id": "<integer>",
# "attribute_value_ids": "<array>",
# "brand_id": "<integer>",
# "collaborator_ids": "<array>",
# "collaborators": [
# {
# "email": "<email>",
# "name": "<string>"
# },
# {
# "email": "<email>",
# "name": "<string>"
# }
# ],
# "comment": {},
# "created_at": "<dateTime>",
# "custom_fields": "<array>",
# "custom_status_id": "<integer>",
# "description": "<string>",
# "due_at": "<dateTime>",
# "email_cc_ids": "<array>",
# "email_ccs": {},
# "external_id": "<string>",
# "follower_ids": "<array>",
# "followers": {},
# "followup_ids": "<array>",
# "forum_topic_id": "<integer>",
# "from_messaging_channel": "<boolean>",
# "group_id": "<integer>",
# "has_incidents": "<boolean>",
# "id": "<integer>",
# "is_public": "<boolean>",
# "macro_id": "<integer>",
# "macro_ids": "<array>",
# "metadata": {},
# "organization_id": "<integer>",
# "priority": "normal",
# "problem_id": "<integer>",
# "raw_subject": "<string>",
# "recipient": "<string>",
# "requester": {},
# "safe_update": "<boolean>",
# "satisfaction_rating": {
# "in_11": -9796534.714120895
# },
# "sharing_agreement_ids": "<array>",
# "status": "hold",
# "subject": "<string>",
# "submitter_id": "<integer>",
# "tags": "<array>",
# "ticket_form_id": "<integer>",
# "type": "question",
# "updated_at": "<dateTime>",
# "updated_stamp": "<string>",
# "url": "<string>",
# "via": {
# "channel": "<string>",
# "source": {
# "Ut__a": -44750185.46031158,
# "dolored2b": 8252599,
# "mollit1a6": true
# }
# },
# "via_followup_source_id": "<integer>",
# "via_id": "<integer>",
# "voice_comment": {}
# }
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$Requester_id = $jResp.StringOf("ticket.requester_id")
$Allow_attachments = $jResp.StringOf("ticket.allow_attachments")
$Allow_channelback = $jResp.StringOf("ticket.allow_channelback")
$Assignee_email = $jResp.StringOf("ticket.assignee_email")
$Assignee_id = $jResp.StringOf("ticket.assignee_id")
$Attribute_value_ids = $jResp.StringOf("ticket.attribute_value_ids")
$Brand_id = $jResp.StringOf("ticket.brand_id")
$Collaborator_ids = $jResp.StringOf("ticket.collaborator_ids")
$Created_at = $jResp.StringOf("ticket.created_at")
$Custom_fields = $jResp.StringOf("ticket.custom_fields")
$Custom_status_id = $jResp.StringOf("ticket.custom_status_id")
$Description = $jResp.StringOf("ticket.description")
$Due_at = $jResp.StringOf("ticket.due_at")
$Email_cc_ids = $jResp.StringOf("ticket.email_cc_ids")
$External_id = $jResp.StringOf("ticket.external_id")
$Follower_ids = $jResp.StringOf("ticket.follower_ids")
$Followup_ids = $jResp.StringOf("ticket.followup_ids")
$Forum_topic_id = $jResp.StringOf("ticket.forum_topic_id")
$From_messaging_channel = $jResp.StringOf("ticket.from_messaging_channel")
$Group_id = $jResp.StringOf("ticket.group_id")
$Has_incidents = $jResp.StringOf("ticket.has_incidents")
$Id = $jResp.StringOf("ticket.id")
$Is_public = $jResp.StringOf("ticket.is_public")
$Macro_id = $jResp.StringOf("ticket.macro_id")
$Macro_ids = $jResp.StringOf("ticket.macro_ids")
$Organization_id = $jResp.StringOf("ticket.organization_id")
$Priority = $jResp.StringOf("ticket.priority")
$Problem_id = $jResp.StringOf("ticket.problem_id")
$Raw_subject = $jResp.StringOf("ticket.raw_subject")
$Recipient = $jResp.StringOf("ticket.recipient")
$Safe_update = $jResp.StringOf("ticket.safe_update")
$In_11 = $jResp.StringOf("ticket.satisfaction_rating.in_11")
$Sharing_agreement_ids = $jResp.StringOf("ticket.sharing_agreement_ids")
$Status = $jResp.StringOf("ticket.status")
$Subject = $jResp.StringOf("ticket.subject")
$Submitter_id = $jResp.StringOf("ticket.submitter_id")
$Tags = $jResp.StringOf("ticket.tags")
$Ticket_form_id = $jResp.StringOf("ticket.ticket_form_id")
$v_Type = $jResp.StringOf("ticket.type")
$Updated_at = $jResp.StringOf("ticket.updated_at")
$Updated_stamp = $jResp.StringOf("ticket.updated_stamp")
$v_Url = $jResp.StringOf("ticket.url")
$Channel = $jResp.StringOf("ticket.via.channel")
$Ut__a = $jResp.StringOf("ticket.via.source.Ut__a")
$Dolored2b = $jResp.IntOf("ticket.via.source.dolored2b")
$Mollit1a6 = $jResp.BoolOf("ticket.via.source.mollit1a6")
$Via_followup_source_id = $jResp.StringOf("ticket.via_followup_source_id")
$Via_id = $jResp.StringOf("ticket.via_id")
$i = 0
$count_i = $jResp.SizeOfArray("ticket.collaborators")
while ($i -lt $count_i) {
$jResp.I = $i
$email = $jResp.StringOf("ticket.collaborators[i].email")
$name = $jResp.StringOf("ticket.collaborators[i].name")
$i = $i + 1
}
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"display_to_agent": "<integer>",
"ticket": {
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"sed_f": -35238092,
"amet_d89": "sint"
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"culpa_b8_": false,
"exercitation87": "in incididunt commodo"
}
}
},
"priority": "urgent",
"via_id": 46,
"voice_comment": {
"answered_by_id": "<integer>",
"call_duration": "<integer>",
"from": "<string>",
"location": "<string>",
"recording_url": "<string>",
"started_at": "<dateTime>",
"to": "<string>",
"transcription_text": "<string>"
}
}
}'
https://example.zendesk.com/api/v2/channels/voice/tickets
Postman Collection Item JSON
{
"name": "Create Ticket or Voicemail Ticket",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
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"description": "#### Allowed For\n* Agents\n\n### Creating tickets\n\n#### Introduction\n\nCreating tickets using Talk Partner Edition follows the same conventions as the Create Ticket endpoint. See [Create Ticket](/api-reference/ticketing/tickets/tickets/#create-ticket).\n\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nYou may also include an optional `display_to_agent` value such as the ID of the agent that will see the newly created ticket.\n\nTickets created using this endpoint must have a `via_id` parameter. See the following\nsection for possible values.\n\n#### Zendesk Talk Integration Via IDs\n\nTickets created using this endpoint must have one of the following `via_id` parameters:\n\n| ID | Description\n| ---------| -------------\n| 44 | Voicemail\n| 45 | Phone call (inbound)\n| 46 | Phone call (outbound)\n\n### Creating voicemail tickets\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nThe ticket must have a `voice_comment` with the following values:\n\n| Name | Type | Comment\n| ------------------ | ----------------------| -------\n| from | string | Incoming phone number\n| to | string | Dialed phone number\n| recording_url | string | URL of the recording\n| started_at | date | [ISO 8601](http://en.wikipedia.org/wiki/ISO_8601) timestamp of the call starting time\n| call_duration | integer | Duration in seconds of the call\n| answered_by_id | integer | The agent who answered the call\n| transcription_text | string | Transcription of the call (optional)\n| location | string | Location of the caller (optional)"
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