Chilkat Online Tools

PowerBuilder / Support API / Ticket Related Information

Back to Collection Items

integer li_rc
oleobject loo_Http
integer li_Success
oleobject loo_SbResponseBody
oleobject loo_JResp
integer li_RespStatusCode
string ls_StrVal
string ls_From_archive
string ls_Incidents
string ls_Topic_id
integer li_Dolor__1
integer li_Commodo4b
integer i
integer li_Count_i

// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

loo_Http = create oleobject
// Use "Chilkat_9_5_0.Http" for versions of Chilkat < 10.0.0
li_rc = loo_Http.ConnectToNewObject("Chilkat.Http")
if li_rc < 0 then
    destroy loo_Http
    MessageBox("Error","Connecting to COM object failed")
    return
end if

loo_Http.BasicAuth = 1
loo_Http.Login = "login"
loo_Http.Password = "password"

loo_Http.SetRequestHeader("Accept","application/json")

loo_SbResponseBody = create oleobject
// Use "Chilkat_9_5_0.StringBuilder" for versions of Chilkat < 10.0.0
li_rc = loo_SbResponseBody.ConnectToNewObject("Chilkat.StringBuilder")

li_Success = loo_Http.QuickGetSb("https://example.zendesk.com/api/v2/tickets/:ticket_id/related",loo_SbResponseBody)
if li_Success = 0 then
    Write-Debug loo_Http.LastErrorText
    destroy loo_Http
    destroy loo_SbResponseBody
    return
end if

loo_JResp = create oleobject
// Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
li_rc = loo_JResp.ConnectToNewObject("Chilkat.JsonObject")

loo_JResp.LoadSb(loo_SbResponseBody)
loo_JResp.EmitCompact = 0

Write-Debug "Response Body:"
Write-Debug loo_JResp.Emit()

li_RespStatusCode = loo_Http.LastStatus
Write-Debug "Response Status Code = " + string(li_RespStatusCode)
if li_RespStatusCode >= 400 then
    Write-Debug "Response Header:"
    Write-Debug loo_Http.LastHeader
    Write-Debug "Failed."
    destroy loo_Http
    destroy loo_SbResponseBody
    destroy loo_JResp
    return
end if

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "followup_source_ids": [
//     "<string>",
//     "<string>"
//   ],
//   "from_archive": "<boolean>",
//   "incidents": "<integer>",
//   "topic_id": "<string>",
//   "twitter": {
//     "dolor__1": 77550121,
//     "commodo4b": true
//   }
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

ls_From_archive = loo_JResp.StringOf("from_archive")
ls_Incidents = loo_JResp.StringOf("incidents")
ls_Topic_id = loo_JResp.StringOf("topic_id")
li_Dolor__1 = loo_JResp.IntOf("twitter.dolor__1")
li_Commodo4b = loo_JResp.BoolOf("twitter.commodo4b")
i = 0
li_Count_i = loo_JResp.SizeOfArray("followup_source_ids")
do while i < li_Count_i
    loo_JResp.I = i
    ls_StrVal = loo_JResp.StringOf("followup_source_ids[i]")
    i = i + 1
loop


destroy loo_Http
destroy loo_SbResponseBody
destroy loo_JResp

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/related

Postman Collection Item JSON

{
  "name": "Ticket Related Information",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/related",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        ":ticket_id",
        "related"
      ],
      "variable": [
        {
          "key": "ticket_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "The request returns a data object with the following properties:\n\n| Name                | Type    | Comment\n| ------------------- | ------- | -------\n| topic_id            | string  | Related topic in the Web portal (deprecated feature)\n| followup_source_ids | array   | Sources to follow up\n| from_archive        | boolean | Is true if the current ticket is archived\n| incidents           | integer | A count of related incident occurrences\n| twitter             | object  | Twitter information associated with the ticket\n\n#### Allowed For\n\n* Agents"
  },
  "response": [
    {
      "name": "Successful response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/related",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            ":ticket_id",
            "related"
          ],
          "variable": [
            {
              "key": "ticket_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"followup_source_ids\": [\n    \"<string>\",\n    \"<string>\"\n  ],\n  \"from_archive\": \"<boolean>\",\n  \"incidents\": \"<integer>\",\n  \"topic_id\": \"<string>\",\n  \"twitter\": {\n    \"dolor__1\": 77550121,\n    \"commodo4b\": true\n  }\n}"
    }
  ]
}