PowerBuilder / Support API / Show Ticket After Changes
Back to Collection Items
integer li_rc
oleobject loo_Http
integer li_Success
oleobject loo_SbResponseBody
oleobject loo_JResp
integer li_RespStatusCode
integer j
integer li_Count_j
string ls_StrVal
string ls_Assignee_id
string ls_Body
string ls_V_Public
string ls_Id
string ls_Value
string ls_Group_id
string ls_TicketId
string ls_V_Url
integer i
integer li_Count_i
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
loo_Http = create oleobject
// Use "Chilkat_9_5_0.Http" for versions of Chilkat < 10.0.0
li_rc = loo_Http.ConnectToNewObject("Chilkat.Http")
if li_rc < 0 then
destroy loo_Http
MessageBox("Error","Connecting to COM object failed")
return
end if
loo_Http.BasicAuth = 1
loo_Http.Login = "login"
loo_Http.Password = "password"
loo_Http.SetRequestHeader("Accept","application/json")
loo_SbResponseBody = create oleobject
// Use "Chilkat_9_5_0.StringBuilder" for versions of Chilkat < 10.0.0
li_rc = loo_SbResponseBody.ConnectToNewObject("Chilkat.StringBuilder")
li_Success = loo_Http.QuickGetSb("https://example.zendesk.com/api/v2/tickets/:ticket_id/macros/:macro_id/apply",loo_SbResponseBody)
if li_Success = 0 then
Write-Debug loo_Http.LastErrorText
destroy loo_Http
destroy loo_SbResponseBody
return
end if
loo_JResp = create oleobject
// Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
li_rc = loo_JResp.ConnectToNewObject("Chilkat.JsonObject")
loo_JResp.LoadSb(loo_SbResponseBody)
loo_JResp.EmitCompact = 0
Write-Debug "Response Body:"
Write-Debug loo_JResp.Emit()
li_RespStatusCode = loo_Http.LastStatus
Write-Debug "Response Status Code = " + string(li_RespStatusCode)
if li_RespStatusCode >= 400 then
Write-Debug "Response Header:"
Write-Debug loo_Http.LastHeader
Write-Debug "Failed."
destroy loo_Http
destroy loo_SbResponseBody
destroy loo_JResp
return
end if
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "result": {
// "ticket": {
// "assignee_id": "<integer>",
// "comment": {
// "body": "<string>",
// "public": "<boolean>",
// "scoped_body": [
// [
// "<string>",
// "<string>"
// ],
// [
// "<string>",
// "<string>"
// ]
// ]
// },
// "fields": {
// "id": "<integer>",
// "value": "<string>"
// },
// "group_id": "<integer>",
// "id": "<integer>",
// "url": "<string>"
// }
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
ls_Assignee_id = loo_JResp.StringOf("result.ticket.assignee_id")
ls_Body = loo_JResp.StringOf("result.ticket.comment.body")
ls_V_Public = loo_JResp.StringOf("result.ticket.comment.public")
ls_Id = loo_JResp.StringOf("result.ticket.fields.id")
ls_Value = loo_JResp.StringOf("result.ticket.fields.value")
ls_Group_id = loo_JResp.StringOf("result.ticket.group_id")
ls_TicketId = loo_JResp.StringOf("result.ticket.id")
ls_V_Url = loo_JResp.StringOf("result.ticket.url")
i = 0
li_Count_i = loo_JResp.SizeOfArray("result.ticket.comment.scoped_body")
do while i < li_Count_i
loo_JResp.I = i
j = 0
li_Count_j = loo_JResp.SizeOfArray("result.ticket.comment.scoped_body[i]")
do while j < li_Count_j
loo_JResp.J = j
ls_StrVal = loo_JResp.StringOf("result.ticket.comment.scoped_body[i][j]")
j = j + 1
loop
i = i + 1
loop
destroy loo_Http
destroy loo_SbResponseBody
destroy loo_JResp
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/macros/:macro_id/apply
Postman Collection Item JSON
{
"name": "Show Ticket After Changes",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/macros/:macro_id/apply",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"macros",
":macro_id",
"apply"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
},
{
"key": "macro_id",
"value": "<integer>"
}
]
},
"description": "Returns the full ticket object as it would be after applying the macro to the ticket.\nIt doesn't actually change the ticket.\n\nTo get only the ticket fields that would be changed by the macro,\nsee [Show Changes to Ticket](#show-changes-to-ticket).\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success Response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/macros/:macro_id/apply",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"macros",
":macro_id",
"apply"
],
"variable": [
{
"key": "ticket_id"
},
{
"key": "macro_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"result\": {\n \"ticket\": {\n \"assignee_id\": \"<integer>\",\n \"comment\": {\n \"body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"scoped_body\": [\n [\n \"<string>\",\n \"<string>\"\n ],\n [\n \"<string>\",\n \"<string>\"\n ]\n ]\n },\n \"fields\": {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n },\n \"group_id\": \"<integer>\",\n \"id\": \"<integer>\",\n \"url\": \"<string>\"\n }\n }\n}"
}
]
}
