Chilkat Online Tools

PowerBuilder / Support API / Redact String in Comment

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integer li_rc
oleobject loo_Http
integer li_Success
oleobject loo_Resp
oleobject loo_SbResponseBody
oleobject loo_JResp
integer li_RespStatusCode
string ls_Content_type
string ls_Content_url
string ls_Deleted
string ls_File_name
string ls_Height
string ls_Id
string ls_Inline
string ls_Malware_access_override
string ls_Malware_scan_result
string ls_Mapped_content_url
string ls_Size
string ls_Url
string ls_Width
integer j
integer li_Count_j
string ls_StrVal
string ls_Audit_id
string ls_Author_id
string ls_Body
string ls_Created_at
string ls_Html_body
string ls_Id
string ls_Aliquipf9_
string ls_Plain_body
string ls_V_Public
string ls_V_Type
string ls_Channel
integer li_Mollit8
integer i
integer li_Count_i

// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

loo_Http = create oleobject
li_rc = loo_Http.ConnectToNewObject("Chilkat_9_5_0.Http")
if li_rc < 0 then
    destroy loo_Http
    MessageBox("Error","Connecting to COM object failed")
    return
end if

loo_Http.BasicAuth = 1
loo_Http.Login = "login"
loo_Http.Password = "password"

loo_Http.SetRequestHeader("Accept","application/json")

loo_Resp = loo_Http.QuickRequest("PUT","https://example.zendesk.com/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact")
if loo_Http.LastMethodSuccess = 0 then
    Write-Debug loo_Http.LastErrorText
    destroy loo_Http
    return
end if

loo_SbResponseBody = create oleobject
li_rc = loo_SbResponseBody.ConnectToNewObject("Chilkat_9_5_0.StringBuilder")

loo_Resp.GetBodySb(loo_SbResponseBody)

loo_JResp = create oleobject
li_rc = loo_JResp.ConnectToNewObject("Chilkat_9_5_0.JsonObject")

loo_JResp.LoadSb(loo_SbResponseBody)
loo_JResp.EmitCompact = 0

Write-Debug "Response Body:"
Write-Debug loo_JResp.Emit()

li_RespStatusCode = loo_Resp.StatusCode
Write-Debug "Response Status Code = " + string(li_RespStatusCode)
if li_RespStatusCode >= 400 then
    Write-Debug "Response Header:"
    Write-Debug loo_Resp.Header
    Write-Debug "Failed."
    destroy loo_Resp
    destroy loo_Http
    destroy loo_SbResponseBody
    destroy loo_JResp
    return
end if

destroy loo_Resp

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "comment": {
//     "attachments": [
//       {
//         "content_type": "<string>",
//         "content_url": "<string>",
//         "deleted": "<boolean>",
//         "file_name": "<string>",
//         "height": "<string>",
//         "id": "<integer>",
//         "inline": "<boolean>",
//         "malware_access_override": "<boolean>",
//         "malware_scan_result": "<string>",
//         "mapped_content_url": "<string>",
//         "size": "<integer>",
//         "url": "<string>",
//         "width": "<string>",
//         "thumbnails": [
//           {
//             "content_type": "<string>",
//             "content_url": "<string>",
//             "deleted": "<boolean>",
//             "file_name": "<string>",
//             "height": "<string>",
//             "id": "<integer>",
//             "inline": "<boolean>",
//             "malware_access_override": "<boolean>",
//             "malware_scan_result": "<string>",
//             "mapped_content_url": "<string>",
//             "size": "<integer>",
//             "url": "<string>",
//             "width": "<string>"
//           },
//           {
//             "content_type": "<string>",
//             "content_url": "<string>",
//             "deleted": "<boolean>",
//             "file_name": "<string>",
//             "height": "<string>",
//             "id": "<integer>",
//             "inline": "<boolean>",
//             "malware_access_override": "<boolean>",
//             "malware_scan_result": "<string>",
//             "mapped_content_url": "<string>",
//             "size": "<integer>",
//             "url": "<string>",
//             "width": "<string>"
//           }
//         ]
//       },
//       {
//         "content_type": "<string>",
//         "content_url": "<string>",
//         "deleted": "<boolean>",
//         "file_name": "<string>",
//         "height": "<string>",
//         "id": "<integer>",
//         "inline": "<boolean>",
//         "malware_access_override": "<boolean>",
//         "malware_scan_result": "<string>",
//         "mapped_content_url": "<string>",
//         "size": "<integer>",
//         "url": "<string>",
//         "width": "<string>",
//         "thumbnails": [
//           {
//             "content_type": "<string>",
//             "content_url": "<string>",
//             "deleted": "<boolean>",
//             "file_name": "<string>",
//             "height": "<string>",
//             "id": "<integer>",
//             "inline": "<boolean>",
//             "malware_access_override": "<boolean>",
//             "malware_scan_result": "<string>",
//             "mapped_content_url": "<string>",
//             "size": "<integer>",
//             "url": "<string>",
//             "width": "<string>"
//           },
//           {
//             "content_type": "<string>",
//             "content_url": "<string>",
//             "deleted": "<boolean>",
//             "file_name": "<string>",
//             "height": "<string>",
//             "id": "<integer>",
//             "inline": "<boolean>",
//             "malware_access_override": "<boolean>",
//             "malware_scan_result": "<string>",
//             "mapped_content_url": "<string>",
//             "size": "<integer>",
//             "url": "<string>",
//             "width": "<string>"
//           }
//         ]
//       }
//     ],
//     "audit_id": "<integer>",
//     "author_id": "<integer>",
//     "body": "<string>",
//     "created_at": "<dateTime>",
//     "html_body": "<string>",
//     "id": "<integer>",
//     "metadata": {
//       "aliquipf9_": 29396975.17451787
//     },
//     "plain_body": "<string>",
//     "public": "<boolean>",
//     "type": "<string>",
//     "uploads": [
//       "<string>",
//       "<string>"
//     ],
//     "via": {
//       "channel": "<string>",
//       "source": {
//         "mollit8": -84219258
//       }
//     }
//   }
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

ls_Audit_id = loo_JResp.StringOf("comment.audit_id")
ls_Author_id = loo_JResp.StringOf("comment.author_id")
ls_Body = loo_JResp.StringOf("comment.body")
ls_Created_at = loo_JResp.StringOf("comment.created_at")
ls_Html_body = loo_JResp.StringOf("comment.html_body")
ls_Id = loo_JResp.StringOf("comment.id")
ls_Aliquipf9_ = loo_JResp.StringOf("comment.metadata.aliquipf9_")
ls_Plain_body = loo_JResp.StringOf("comment.plain_body")
ls_V_Public = loo_JResp.StringOf("comment.public")
ls_V_Type = loo_JResp.StringOf("comment.type")
ls_Channel = loo_JResp.StringOf("comment.via.channel")
li_Mollit8 = loo_JResp.IntOf("comment.via.source.mollit8")
i = 0
li_Count_i = loo_JResp.SizeOfArray("comment.attachments")
do while i < li_Count_i
    loo_JResp.I = i
    ls_Content_type = loo_JResp.StringOf("comment.attachments[i].content_type")
    ls_Content_url = loo_JResp.StringOf("comment.attachments[i].content_url")
    ls_Deleted = loo_JResp.StringOf("comment.attachments[i].deleted")
    ls_File_name = loo_JResp.StringOf("comment.attachments[i].file_name")
    ls_Height = loo_JResp.StringOf("comment.attachments[i].height")
    ls_Id = loo_JResp.StringOf("comment.attachments[i].id")
    ls_Inline = loo_JResp.StringOf("comment.attachments[i].inline")
    ls_Malware_access_override = loo_JResp.StringOf("comment.attachments[i].malware_access_override")
    ls_Malware_scan_result = loo_JResp.StringOf("comment.attachments[i].malware_scan_result")
    ls_Mapped_content_url = loo_JResp.StringOf("comment.attachments[i].mapped_content_url")
    ls_Size = loo_JResp.StringOf("comment.attachments[i].size")
    ls_Url = loo_JResp.StringOf("comment.attachments[i].url")
    ls_Width = loo_JResp.StringOf("comment.attachments[i].width")
    j = 0
    li_Count_j = loo_JResp.SizeOfArray("comment.attachments[i].thumbnails")
    do while j < li_Count_j
        loo_JResp.J = j
        ls_Content_type = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].content_type")
        ls_Content_url = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].content_url")
        ls_Deleted = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].deleted")
        ls_File_name = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].file_name")
        ls_Height = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].height")
        ls_Id = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].id")
        ls_Inline = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].inline")
        ls_Malware_access_override = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].malware_access_override")
        ls_Malware_scan_result = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].malware_scan_result")
        ls_Mapped_content_url = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].mapped_content_url")
        ls_Size = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].size")
        ls_Url = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].url")
        ls_Width = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].width")
        j = j + 1
    loop
    i = i + 1
loop
i = 0
li_Count_i = loo_JResp.SizeOfArray("comment.uploads")
do while i < li_Count_i
    loo_JResp.I = i
    ls_StrVal = loo_JResp.StringOf("comment.uploads[i]")
    i = i + 1
loop


destroy loo_Http
destroy loo_SbResponseBody
destroy loo_JResp

Curl Command

curl  -u login:password -X PUT
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact

Postman Collection Item JSON

{
  "name": "Redact String in Comment",
  "request": {
    "method": "PUT",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        ":ticket_id",
        "comments",
        ":ticket_comment_id",
        "redact"
      ],
      "variable": [
        {
          "key": "ticket_id",
          "value": "<integer>"
        },
        {
          "key": "ticket_comment_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Permanently removes words or strings from a ticket comment. Specify the string to redact in an object with a `text` property. Example: `'{\"text\": \"987-65-4320\"}'`. The characters of the word or string are replaced by the ▇ symbol.\n\nIf the comment was made by email, the endpoint also attempts to redact the string from the original email retained by Zendesk for audit purposes.\n\n**Note**: If you use the rich text editor, support for redacting formatted text (bold, italics, hyperlinks) is limited.\n\nRedaction is permanent. You can't undo the redaction or see *what* was removed. Once a ticket is closed, you can no longer redact strings from its comments.\n\nTo use this endpoint, the \"Agents can delete tickets\" option must be enabled in the Zendesk Support admin interface at **Admin** > **Settings** > **Agents**.\n\n#### Allowed For\n\n* Agents\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "PUT",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            ":ticket_id",
            "comments",
            ":ticket_comment_id",
            "redact"
          ],
          "variable": [
            {
              "key": "ticket_id"
            },
            {
              "key": "ticket_comment_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"comment\": {\n    \"attachments\": [\n      {\n        \"content_type\": \"<string>\",\n        \"content_url\": \"<string>\",\n        \"deleted\": \"<boolean>\",\n        \"file_name\": \"<string>\",\n        \"height\": \"<string>\",\n        \"id\": \"<integer>\",\n        \"inline\": \"<boolean>\",\n        \"malware_access_override\": \"<boolean>\",\n        \"malware_scan_result\": \"<string>\",\n        \"mapped_content_url\": \"<string>\",\n        \"size\": \"<integer>\",\n        \"url\": \"<string>\",\n        \"width\": \"<string>\",\n        \"thumbnails\": [\n          {\n            \"content_type\": \"<string>\",\n            \"content_url\": \"<string>\",\n            \"deleted\": \"<boolean>\",\n            \"file_name\": \"<string>\",\n            \"height\": \"<string>\",\n            \"id\": \"<integer>\",\n            \"inline\": \"<boolean>\",\n            \"malware_access_override\": \"<boolean>\",\n            \"malware_scan_result\": \"<string>\",\n            \"mapped_content_url\": \"<string>\",\n            \"size\": \"<integer>\",\n            \"url\": \"<string>\",\n            \"width\": \"<string>\"\n          },\n          {\n            \"content_type\": \"<string>\",\n            \"content_url\": \"<string>\",\n            \"deleted\": \"<boolean>\",\n            \"file_name\": \"<string>\",\n            \"height\": \"<string>\",\n            \"id\": \"<integer>\",\n            \"inline\": \"<boolean>\",\n            \"malware_access_override\": \"<boolean>\",\n            \"malware_scan_result\": \"<string>\",\n            \"mapped_content_url\": \"<string>\",\n            \"size\": \"<integer>\",\n            \"url\": \"<string>\",\n            \"width\": \"<string>\"\n          }\n        ]\n      },\n      {\n        \"content_type\": \"<string>\",\n        \"content_url\": \"<string>\",\n        \"deleted\": \"<boolean>\",\n        \"file_name\": \"<string>\",\n        \"height\": \"<string>\",\n        \"id\": \"<integer>\",\n        \"inline\": \"<boolean>\",\n        \"malware_access_override\": \"<boolean>\",\n        \"malware_scan_result\": \"<string>\",\n        \"mapped_content_url\": \"<string>\",\n        \"size\": \"<integer>\",\n        \"url\": \"<string>\",\n        \"width\": \"<string>\",\n        \"thumbnails\": [\n          {\n            \"content_type\": \"<string>\",\n            \"content_url\": \"<string>\",\n            \"deleted\": \"<boolean>\",\n            \"file_name\": \"<string>\",\n            \"height\": \"<string>\",\n            \"id\": \"<integer>\",\n            \"inline\": \"<boolean>\",\n            \"malware_access_override\": \"<boolean>\",\n            \"malware_scan_result\": \"<string>\",\n            \"mapped_content_url\": \"<string>\",\n            \"size\": \"<integer>\",\n            \"url\": \"<string>\",\n            \"width\": \"<string>\"\n          },\n          {\n            \"content_type\": \"<string>\",\n            \"content_url\": \"<string>\",\n            \"deleted\": \"<boolean>\",\n            \"file_name\": \"<string>\",\n            \"height\": \"<string>\",\n            \"id\": \"<integer>\",\n            \"inline\": \"<boolean>\",\n            \"malware_access_override\": \"<boolean>\",\n            \"malware_scan_result\": \"<string>\",\n            \"mapped_content_url\": \"<string>\",\n            \"size\": \"<integer>\",\n            \"url\": \"<string>\",\n            \"width\": \"<string>\"\n          }\n        ]\n      }\n    ],\n    \"audit_id\": \"<integer>\",\n    \"author_id\": \"<integer>\",\n    \"body\": \"<string>\",\n    \"created_at\": \"<dateTime>\",\n    \"html_body\": \"<string>\",\n    \"id\": \"<integer>\",\n    \"metadata\": {\n      \"aliquipf9_\": 29396975.17451787\n    },\n    \"plain_body\": \"<string>\",\n    \"public\": \"<boolean>\",\n    \"type\": \"<string>\",\n    \"uploads\": [\n      \"<string>\",\n      \"<string>\"\n    ],\n    \"via\": {\n      \"channel\": \"<string>\",\n      \"source\": {\n        \"mollit8\": -84219258\n      }\n    }\n  }\n}"
    }
  ]
}