PowerBuilder / Support API / Show Ticket
Back to Collection Items
integer li_rc
oleobject loo_Http
integer li_Success
oleobject loo_SbResponseBody
oleobject loo_JResp
integer li_RespStatusCode
string ls_Email
string ls_Name
string ls_Requester_id
string ls_Allow_attachments
string ls_Allow_channelback
string ls_Assignee_email
string ls_Assignee_id
string ls_Attribute_value_ids
string ls_Brand_id
string ls_Collaborator_ids
string ls_Created_at
string ls_Custom_fields
string ls_Custom_status_id
string ls_Description
string ls_Due_at
string ls_Email_cc_ids
string ls_External_id
string ls_Follower_ids
string ls_Followup_ids
string ls_Forum_topic_id
string ls_From_messaging_channel
string ls_Group_id
string ls_Has_incidents
string ls_Id
string ls_Is_public
string ls_Macro_id
string ls_Macro_ids
string ls_Organization_id
string ls_Priority
string ls_Problem_id
string ls_Raw_subject
string ls_Recipient
string ls_Safe_update
string ls_In_11
string ls_Sharing_agreement_ids
string ls_Status
string ls_Subject
string ls_Submitter_id
string ls_Tags
string ls_Ticket_form_id
string ls_V_Type
string ls_Updated_at
string ls_Updated_stamp
string ls_V_Url
string ls_Channel
string ls_Ut__a
integer li_Dolored2b
integer li_Mollit1a6
string ls_Via_followup_source_id
string ls_Via_id
integer i
integer li_Count_i
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
loo_Http = create oleobject
li_rc = loo_Http.ConnectToNewObject("Chilkat_9_5_0.Http")
if li_rc < 0 then
destroy loo_Http
MessageBox("Error","Connecting to COM object failed")
return
end if
loo_Http.BasicAuth = 1
loo_Http.Login = "login"
loo_Http.Password = "password"
loo_Http.SetRequestHeader("Accept","application/json")
loo_SbResponseBody = create oleobject
li_rc = loo_SbResponseBody.ConnectToNewObject("Chilkat_9_5_0.StringBuilder")
li_Success = loo_Http.QuickGetSb("https://example.zendesk.com/api/v2/tickets/:ticket_id",loo_SbResponseBody)
if li_Success = 0 then
Write-Debug loo_Http.LastErrorText
destroy loo_Http
destroy loo_SbResponseBody
return
end if
loo_JResp = create oleobject
li_rc = loo_JResp.ConnectToNewObject("Chilkat_9_5_0.JsonObject")
loo_JResp.LoadSb(loo_SbResponseBody)
loo_JResp.EmitCompact = 0
Write-Debug "Response Body:"
Write-Debug loo_JResp.Emit()
li_RespStatusCode = loo_Http.LastStatus
Write-Debug "Response Status Code = " + string(li_RespStatusCode)
if li_RespStatusCode >= 400 then
Write-Debug "Response Header:"
Write-Debug loo_Http.LastHeader
Write-Debug "Failed."
destroy loo_Http
destroy loo_SbResponseBody
destroy loo_JResp
return
end if
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "normal",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "in_11": -9796534.714120895
// },
// "sharing_agreement_ids": "<array>",
// "status": "hold",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "Ut__a": -44750185.46031158,
// "dolored2b": 8252599,
// "mollit1a6": true
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
ls_Requester_id = loo_JResp.StringOf("ticket.requester_id")
ls_Allow_attachments = loo_JResp.StringOf("ticket.allow_attachments")
ls_Allow_channelback = loo_JResp.StringOf("ticket.allow_channelback")
ls_Assignee_email = loo_JResp.StringOf("ticket.assignee_email")
ls_Assignee_id = loo_JResp.StringOf("ticket.assignee_id")
ls_Attribute_value_ids = loo_JResp.StringOf("ticket.attribute_value_ids")
ls_Brand_id = loo_JResp.StringOf("ticket.brand_id")
ls_Collaborator_ids = loo_JResp.StringOf("ticket.collaborator_ids")
ls_Created_at = loo_JResp.StringOf("ticket.created_at")
ls_Custom_fields = loo_JResp.StringOf("ticket.custom_fields")
ls_Custom_status_id = loo_JResp.StringOf("ticket.custom_status_id")
ls_Description = loo_JResp.StringOf("ticket.description")
ls_Due_at = loo_JResp.StringOf("ticket.due_at")
ls_Email_cc_ids = loo_JResp.StringOf("ticket.email_cc_ids")
ls_External_id = loo_JResp.StringOf("ticket.external_id")
ls_Follower_ids = loo_JResp.StringOf("ticket.follower_ids")
ls_Followup_ids = loo_JResp.StringOf("ticket.followup_ids")
ls_Forum_topic_id = loo_JResp.StringOf("ticket.forum_topic_id")
ls_From_messaging_channel = loo_JResp.StringOf("ticket.from_messaging_channel")
ls_Group_id = loo_JResp.StringOf("ticket.group_id")
ls_Has_incidents = loo_JResp.StringOf("ticket.has_incidents")
ls_Id = loo_JResp.StringOf("ticket.id")
ls_Is_public = loo_JResp.StringOf("ticket.is_public")
ls_Macro_id = loo_JResp.StringOf("ticket.macro_id")
ls_Macro_ids = loo_JResp.StringOf("ticket.macro_ids")
ls_Organization_id = loo_JResp.StringOf("ticket.organization_id")
ls_Priority = loo_JResp.StringOf("ticket.priority")
ls_Problem_id = loo_JResp.StringOf("ticket.problem_id")
ls_Raw_subject = loo_JResp.StringOf("ticket.raw_subject")
ls_Recipient = loo_JResp.StringOf("ticket.recipient")
ls_Safe_update = loo_JResp.StringOf("ticket.safe_update")
ls_In_11 = loo_JResp.StringOf("ticket.satisfaction_rating.in_11")
ls_Sharing_agreement_ids = loo_JResp.StringOf("ticket.sharing_agreement_ids")
ls_Status = loo_JResp.StringOf("ticket.status")
ls_Subject = loo_JResp.StringOf("ticket.subject")
ls_Submitter_id = loo_JResp.StringOf("ticket.submitter_id")
ls_Tags = loo_JResp.StringOf("ticket.tags")
ls_Ticket_form_id = loo_JResp.StringOf("ticket.ticket_form_id")
ls_V_Type = loo_JResp.StringOf("ticket.type")
ls_Updated_at = loo_JResp.StringOf("ticket.updated_at")
ls_Updated_stamp = loo_JResp.StringOf("ticket.updated_stamp")
ls_V_Url = loo_JResp.StringOf("ticket.url")
ls_Channel = loo_JResp.StringOf("ticket.via.channel")
ls_Ut__a = loo_JResp.StringOf("ticket.via.source.Ut__a")
li_Dolored2b = loo_JResp.IntOf("ticket.via.source.dolored2b")
li_Mollit1a6 = loo_JResp.BoolOf("ticket.via.source.mollit1a6")
ls_Via_followup_source_id = loo_JResp.StringOf("ticket.via_followup_source_id")
ls_Via_id = loo_JResp.StringOf("ticket.via_id")
i = 0
li_Count_i = loo_JResp.SizeOfArray("ticket.collaborators")
do while i < li_Count_i
loo_JResp.I = i
ls_Email = loo_JResp.StringOf("ticket.collaborators[i].email")
ls_Name = loo_JResp.StringOf("ticket.collaborators[i].name")
i = i + 1
loop
destroy loo_Http
destroy loo_SbResponseBody
destroy loo_JResp
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id
Postman Collection Item JSON
{
"name": "Show Ticket",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
},
"description": "Returns a number of ticket properties though not the ticket comments. To get the comments, use [List Comments](/api-reference/ticketing/tickets/ticket_comments/#list-comments)\n\n#### Allowed For\n* Agents"
},
"response": [
{
"name": "Ticket",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"normal\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"in_11\": -9796534.714120895\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"hold\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"Ut__a\": -44750185.46031158,\n \"dolored2b\": 8252599,\n \"mollit1a6\": true\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
}
]
}
