PowerBuilder / Support API / Show Ticket Metrics
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integer li_rc
oleobject loo_Http
integer li_Success
oleobject loo_SbResponseBody
oleobject loo_JResp
integer li_RespStatusCode
string ls_Business
string ls_Calendar
string ls_Assigned_at
string ls_Assignee_stations
string ls_Assignee_updated_at
string ls_Created_at
string ls_Custom_status_updated_at
string ls_First_resolution_time_in_minutesBusiness
string ls_First_resolution_time_in_minutesCalendar
string ls_Full_resolution_time_in_minutesBusiness
string ls_Full_resolution_time_in_minutesCalendar
string ls_Group_stations
string ls_Id
string ls_Initially_assigned_at
string ls_Latest_comment_added_at
string ls_On_hold_time_in_minutesBusiness
string ls_On_hold_time_in_minutesCalendar
string ls_Reopens
string ls_Replies
string ls_Reply_time_in_minutesBusiness
string ls_Reply_time_in_minutesCalendar
string ls_Reply_time_in_secondsBusiness
string ls_Reply_time_in_secondsCalendar
string ls_Requester_updated_at
string ls_Requester_wait_time_in_minutesBusiness
string ls_Requester_wait_time_in_minutesCalendar
string ls_Solved_at
string ls_Status_updated_at
string ls_Ticket_id
string ls_Updated_at
string ls_Url
integer i
integer li_Count_i
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
loo_Http = create oleobject
// Use "Chilkat_9_5_0.Http" for versions of Chilkat < 10.0.0
li_rc = loo_Http.ConnectToNewObject("Chilkat.Http")
if li_rc < 0 then
destroy loo_Http
MessageBox("Error","Connecting to COM object failed")
return
end if
loo_Http.BasicAuth = 1
loo_Http.Login = "login"
loo_Http.Password = "password"
loo_Http.SetRequestHeader("Accept","application/json")
loo_SbResponseBody = create oleobject
// Use "Chilkat_9_5_0.StringBuilder" for versions of Chilkat < 10.0.0
li_rc = loo_SbResponseBody.ConnectToNewObject("Chilkat.StringBuilder")
li_Success = loo_Http.QuickGetSb("https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id",loo_SbResponseBody)
if li_Success = 0 then
Write-Debug loo_Http.LastErrorText
destroy loo_Http
destroy loo_SbResponseBody
return
end if
loo_JResp = create oleobject
// Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
li_rc = loo_JResp.ConnectToNewObject("Chilkat.JsonObject")
loo_JResp.LoadSb(loo_SbResponseBody)
loo_JResp.EmitCompact = 0
Write-Debug "Response Body:"
Write-Debug loo_JResp.Emit()
li_RespStatusCode = loo_Http.LastStatus
Write-Debug "Response Status Code = " + string(li_RespStatusCode)
if li_RespStatusCode >= 400 then
Write-Debug "Response Header:"
Write-Debug loo_Http.LastHeader
Write-Debug "Failed."
destroy loo_Http
destroy loo_SbResponseBody
destroy loo_JResp
return
end if
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket_metric": [
// {
// "agent_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "assigned_at": "<dateTime>",
// "assignee_stations": "<integer>",
// "assignee_updated_at": "<dateTime>",
// "created_at": "<dateTime>",
// "custom_status_updated_at": "<dateTime>",
// "first_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "full_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "group_stations": "<integer>",
// "id": "<integer>",
// "initially_assigned_at": "<dateTime>",
// "latest_comment_added_at": "<dateTime>",
// "on_hold_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reopens": "<integer>",
// "replies": "<integer>",
// "reply_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reply_time_in_seconds": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "requester_updated_at": "<dateTime>",
// "requester_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "solved_at": "<dateTime>",
// "status_updated_at": "<dateTime>",
// "ticket_id": "<integer>",
// "updated_at": "<dateTime>",
// "url": "<string>"
// },
// {
// "agent_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "assigned_at": "<dateTime>",
// "assignee_stations": "<integer>",
// "assignee_updated_at": "<dateTime>",
// "created_at": "<dateTime>",
// "custom_status_updated_at": "<dateTime>",
// "first_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "full_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "group_stations": "<integer>",
// "id": "<integer>",
// "initially_assigned_at": "<dateTime>",
// "latest_comment_added_at": "<dateTime>",
// "on_hold_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reopens": "<integer>",
// "replies": "<integer>",
// "reply_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reply_time_in_seconds": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "requester_updated_at": "<dateTime>",
// "requester_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "solved_at": "<dateTime>",
// "status_updated_at": "<dateTime>",
// "ticket_id": "<integer>",
// "updated_at": "<dateTime>",
// "url": "<string>"
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
i = 0
li_Count_i = loo_JResp.SizeOfArray("ticket_metric")
do while i < li_Count_i
loo_JResp.I = i
ls_Business = loo_JResp.StringOf("ticket_metric[i].agent_wait_time_in_minutes.business")
ls_Calendar = loo_JResp.StringOf("ticket_metric[i].agent_wait_time_in_minutes.calendar")
ls_Assigned_at = loo_JResp.StringOf("ticket_metric[i].assigned_at")
ls_Assignee_stations = loo_JResp.StringOf("ticket_metric[i].assignee_stations")
ls_Assignee_updated_at = loo_JResp.StringOf("ticket_metric[i].assignee_updated_at")
ls_Created_at = loo_JResp.StringOf("ticket_metric[i].created_at")
ls_Custom_status_updated_at = loo_JResp.StringOf("ticket_metric[i].custom_status_updated_at")
ls_First_resolution_time_in_minutesBusiness = loo_JResp.StringOf("ticket_metric[i].first_resolution_time_in_minutes.business")
ls_First_resolution_time_in_minutesCalendar = loo_JResp.StringOf("ticket_metric[i].first_resolution_time_in_minutes.calendar")
ls_Full_resolution_time_in_minutesBusiness = loo_JResp.StringOf("ticket_metric[i].full_resolution_time_in_minutes.business")
ls_Full_resolution_time_in_minutesCalendar = loo_JResp.StringOf("ticket_metric[i].full_resolution_time_in_minutes.calendar")
ls_Group_stations = loo_JResp.StringOf("ticket_metric[i].group_stations")
ls_Id = loo_JResp.StringOf("ticket_metric[i].id")
ls_Initially_assigned_at = loo_JResp.StringOf("ticket_metric[i].initially_assigned_at")
ls_Latest_comment_added_at = loo_JResp.StringOf("ticket_metric[i].latest_comment_added_at")
ls_On_hold_time_in_minutesBusiness = loo_JResp.StringOf("ticket_metric[i].on_hold_time_in_minutes.business")
ls_On_hold_time_in_minutesCalendar = loo_JResp.StringOf("ticket_metric[i].on_hold_time_in_minutes.calendar")
ls_Reopens = loo_JResp.StringOf("ticket_metric[i].reopens")
ls_Replies = loo_JResp.StringOf("ticket_metric[i].replies")
ls_Reply_time_in_minutesBusiness = loo_JResp.StringOf("ticket_metric[i].reply_time_in_minutes.business")
ls_Reply_time_in_minutesCalendar = loo_JResp.StringOf("ticket_metric[i].reply_time_in_minutes.calendar")
ls_Reply_time_in_secondsBusiness = loo_JResp.StringOf("ticket_metric[i].reply_time_in_seconds.business")
ls_Reply_time_in_secondsCalendar = loo_JResp.StringOf("ticket_metric[i].reply_time_in_seconds.calendar")
ls_Requester_updated_at = loo_JResp.StringOf("ticket_metric[i].requester_updated_at")
ls_Requester_wait_time_in_minutesBusiness = loo_JResp.StringOf("ticket_metric[i].requester_wait_time_in_minutes.business")
ls_Requester_wait_time_in_minutesCalendar = loo_JResp.StringOf("ticket_metric[i].requester_wait_time_in_minutes.calendar")
ls_Solved_at = loo_JResp.StringOf("ticket_metric[i].solved_at")
ls_Status_updated_at = loo_JResp.StringOf("ticket_metric[i].status_updated_at")
ls_Ticket_id = loo_JResp.StringOf("ticket_metric[i].ticket_id")
ls_Updated_at = loo_JResp.StringOf("ticket_metric[i].updated_at")
ls_Url = loo_JResp.StringOf("ticket_metric[i].url")
i = i + 1
loop
destroy loo_Http
destroy loo_SbResponseBody
destroy loo_JResp
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id
Postman Collection Item JSON
{
"name": "Show Ticket Metrics",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics",
":ticket_metric_id"
],
"variable": [
{
"key": "ticket_metric_id",
"value": "<string>"
}
]
},
"description": "Returns a specific metric, or the metrics of a specific ticket.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics",
":ticket_metric_id"
],
"variable": [
{
"key": "ticket_metric_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_metric\": [\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}
