Chilkat Tools

PowerBuilder / Support API / Create Request

integer li_rc
oleobject loo_Http
integer li_Success
oleobject loo_Resp
oleobject loo_SbResponseBody
oleobject loo_JResp
integer li_RespStatusCode
string ls_StrVal
string ls_Id
string ls_Value
string ls_Subject
string ls_Assignee_id
string ls_Can_be_solved_by_me
string ls_Created_at
string ls_Custom_status_id
string ls_Description
string ls_Due_at
string ls_Followup_source_id
string ls_Group_id
string ls_Id
string ls_Is_public
string ls_Organization_id
string ls_Priority
string ls_Recipient
string ls_Requester_id
string ls_Solved
string ls_Status
string ls_Ticket_form_id
string ls_V_Type
string ls_Updated_at
string ls_V_Url
string ls_Channel
integer li_Est__
integer i
integer li_Count_i

// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

loo_Http = create oleobject
// Use "Chilkat_9_5_0.Http" for versions of Chilkat < 10.0.0
li_rc = loo_Http.ConnectToNewObject("Chilkat.Http")
if li_rc < 0 then
    destroy loo_Http
    MessageBox("Error","Connecting to COM object failed")
    return
end if

loo_Http.BasicAuth = 1
loo_Http.Login = "login"
loo_Http.Password = "password"

loo_Http.SetRequestHeader("Accept","application/json")

loo_Resp = loo_Http.QuickRequest("POST","https://example.zendesk.com/api/v2/requests")
if loo_Http.LastMethodSuccess = 0 then
    Write-Debug loo_Http.LastErrorText
    destroy loo_Http
    return
end if

loo_SbResponseBody = create oleobject
// Use "Chilkat_9_5_0.StringBuilder" for versions of Chilkat < 10.0.0
li_rc = loo_SbResponseBody.ConnectToNewObject("Chilkat.StringBuilder")

loo_Resp.GetBodySb(loo_SbResponseBody)

loo_JResp = create oleobject
// Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
li_rc = loo_JResp.ConnectToNewObject("Chilkat.JsonObject")

loo_JResp.LoadSb(loo_SbResponseBody)
loo_JResp.EmitCompact = 0

Write-Debug "Response Body:"
Write-Debug loo_JResp.Emit()

li_RespStatusCode = loo_Resp.StatusCode
Write-Debug "Response Status Code = " + string(li_RespStatusCode)
if li_RespStatusCode >= 400 then
    Write-Debug "Response Header:"
    Write-Debug loo_Resp.Header
    Write-Debug "Failed."
    destroy loo_Resp
    destroy loo_Http
    destroy loo_SbResponseBody
    destroy loo_JResp
    return
end if

destroy loo_Resp

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "request": {
//     "subject": "<string>",
//     "assignee_id": "<integer>",
//     "can_be_solved_by_me": "<boolean>",
//     "collaborator_ids": [
//       "<integer>",
//       "<integer>"
//     ],
//     "created_at": "<dateTime>",
//     "custom_fields": [
//       {
//         "id": "<integer>",
//         "value": "<string>"
//       },
//       {
//         "id": "<integer>",
//         "value": "<string>"
//       }
//     ],
//     "custom_status_id": "<integer>",
//     "description": "<string>",
//     "due_at": "<dateTime>",
//     "email_cc_ids": [
//       "<integer>",
//       "<integer>"
//     ],
//     "followup_source_id": "<integer>",
//     "group_id": "<integer>",
//     "id": "<integer>",
//     "is_public": "<boolean>",
//     "organization_id": "<integer>",
//     "priority": "<string>",
//     "recipient": "<string>",
//     "requester_id": "<integer>",
//     "solved": "<boolean>",
//     "status": "<string>",
//     "ticket_form_id": "<integer>",
//     "type": "<string>",
//     "updated_at": "<dateTime>",
//     "url": "<string>",
//     "via": {
//       "channel": "<string>",
//       "source": {
//         "est__": false
//       }
//     }
//   }
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

ls_Subject = loo_JResp.StringOf("request.subject")
ls_Assignee_id = loo_JResp.StringOf("request.assignee_id")
ls_Can_be_solved_by_me = loo_JResp.StringOf("request.can_be_solved_by_me")
ls_Created_at = loo_JResp.StringOf("request.created_at")
ls_Custom_status_id = loo_JResp.StringOf("request.custom_status_id")
ls_Description = loo_JResp.StringOf("request.description")
ls_Due_at = loo_JResp.StringOf("request.due_at")
ls_Followup_source_id = loo_JResp.StringOf("request.followup_source_id")
ls_Group_id = loo_JResp.StringOf("request.group_id")
ls_Id = loo_JResp.StringOf("request.id")
ls_Is_public = loo_JResp.StringOf("request.is_public")
ls_Organization_id = loo_JResp.StringOf("request.organization_id")
ls_Priority = loo_JResp.StringOf("request.priority")
ls_Recipient = loo_JResp.StringOf("request.recipient")
ls_Requester_id = loo_JResp.StringOf("request.requester_id")
ls_Solved = loo_JResp.StringOf("request.solved")
ls_Status = loo_JResp.StringOf("request.status")
ls_Ticket_form_id = loo_JResp.StringOf("request.ticket_form_id")
ls_V_Type = loo_JResp.StringOf("request.type")
ls_Updated_at = loo_JResp.StringOf("request.updated_at")
ls_V_Url = loo_JResp.StringOf("request.url")
ls_Channel = loo_JResp.StringOf("request.via.channel")
li_Est__ = loo_JResp.BoolOf("request.via.source.est__")
i = 0
li_Count_i = loo_JResp.SizeOfArray("request.collaborator_ids")
do while i < li_Count_i
    loo_JResp.I = i
    ls_StrVal = loo_JResp.StringOf("request.collaborator_ids[i]")
    i = i + 1
loop
i = 0
li_Count_i = loo_JResp.SizeOfArray("request.custom_fields")
do while i < li_Count_i
    loo_JResp.I = i
    ls_Id = loo_JResp.StringOf("request.custom_fields[i].id")
    ls_Value = loo_JResp.StringOf("request.custom_fields[i].value")
    i = i + 1
loop
i = 0
li_Count_i = loo_JResp.SizeOfArray("request.email_cc_ids")
do while i < li_Count_i
    loo_JResp.I = i
    ls_StrVal = loo_JResp.StringOf("request.email_cc_ids[i]")
    i = i + 1
loop


destroy loo_Http
destroy loo_SbResponseBody
destroy loo_JResp

Curl Command

curl  -u login:password -X POST
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/requests

Postman Collection Item JSON

{
  "name": "Create Request",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/requests",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "requests"
      ]
    },
    "description": "Accepts a `request` object that sets one or more properties.\n\n#### Allowed for\n\n* End users\n* Anonymous users (rate limit of 5 requests per hour for [trial accounts](/documentation/developer-tools/getting-started/getting-a-trial-or-sponsored-account-for-development/))\n\n#### Additional properties\n\nIn addition to the writable request properties in the [JSON Format table](#json-format) above, you can set the following properties when creating a request.\n\n| Name                | Type   | Mandatory | Comment\n| ----------------    | -------| --------- | -------\n| comment             | object | yes       | Describes the problem, incident, question, or task. See [Request comments](#request-comments)\n| collaborators       | array  | no        | Adds collaborators (cc's) to the request. An email notification is sent to them when the ticket is created. See [Setting collaborators](/documentation/ticketing/managing-tickets/creating-and-managing-requests#setting-collaborators)\n| requester           | object | yes*      | \\*Required for anonymous requests. Specifies the requester of the anonymous request. See [Creating anonymous requests](/documentation/ticketing/managing-tickets/creating-and-managing-requests#creating-anonymous-requests)\n\n#### Creating follow-up requests\n\nOnce a ticket is closed (as distinct from solved), it can't be reopened. However, you can create a new request that references the closed ticket. To create the follow-up request, include a `via_followup_source_id` property in the `request` object that specifies the closed ticket. The parameter only works with closed tickets. It has no effect with other tickets.\n"
  },
  "response": [
    {
      "name": "Created response",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/requests",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "requests"
          ]
        }
      },
      "status": "Created",
      "code": 201,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"request\": {\n    \"subject\": \"<string>\",\n    \"assignee_id\": \"<integer>\",\n    \"can_be_solved_by_me\": \"<boolean>\",\n    \"collaborator_ids\": [\n      \"<integer>\",\n      \"<integer>\"\n    ],\n    \"created_at\": \"<dateTime>\",\n    \"custom_fields\": [\n      {\n        \"id\": \"<integer>\",\n        \"value\": \"<string>\"\n      },\n      {\n        \"id\": \"<integer>\",\n        \"value\": \"<string>\"\n      }\n    ],\n    \"custom_status_id\": \"<integer>\",\n    \"description\": \"<string>\",\n    \"due_at\": \"<dateTime>\",\n    \"email_cc_ids\": [\n      \"<integer>\",\n      \"<integer>\"\n    ],\n    \"followup_source_id\": \"<integer>\",\n    \"group_id\": \"<integer>\",\n    \"id\": \"<integer>\",\n    \"is_public\": \"<boolean>\",\n    \"organization_id\": \"<integer>\",\n    \"priority\": \"<string>\",\n    \"recipient\": \"<string>\",\n    \"requester_id\": \"<integer>\",\n    \"solved\": \"<boolean>\",\n    \"status\": \"<string>\",\n    \"ticket_form_id\": \"<integer>\",\n    \"type\": \"<string>\",\n    \"updated_at\": \"<dateTime>\",\n    \"url\": \"<string>\",\n    \"via\": {\n      \"channel\": \"<string>\",\n      \"source\": {\n        \"est__\": false\n      }\n    }\n  }\n}"
    }
  ]
}

Chilkat Online Tools

PowerBuilder / Support API / Create Request

Curl Command

Postman Collection Item JSON