PowerBuilder / Support API / Redact Ticket Comment In Agent Workspace
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integer li_rc
oleobject loo_Http
integer li_Success
oleobject loo_Resp
oleobject loo_SbResponseBody
oleobject loo_JResp
integer li_RespStatusCode
string ls_Content_type
string ls_Content_url
string ls_Deleted
string ls_File_name
string ls_Height
string ls_Id
string ls_Inline
string ls_Malware_access_override
string ls_Malware_scan_result
string ls_Mapped_content_url
string ls_Size
string ls_Url
string ls_Width
integer j
integer li_Count_j
string ls_StrVal
string ls_Audit_id
string ls_Author_id
string ls_Body
string ls_Created_at
string ls_Html_body
string ls_Id
string ls_Aliquipf9_
string ls_Plain_body
string ls_V_Public
string ls_V_Type
string ls_Channel
integer li_Mollit8
integer i
integer li_Count_i
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
loo_Http = create oleobject
li_rc = loo_Http.ConnectToNewObject("Chilkat_9_5_0.Http")
if li_rc < 0 then
destroy loo_Http
MessageBox("Error","Connecting to COM object failed")
return
end if
loo_Http.BasicAuth = 1
loo_Http.Login = "login"
loo_Http.Password = "password"
loo_Http.SetRequestHeader("Accept","application/json")
loo_Resp = loo_Http.QuickRequest("PUT","https://example.zendesk.com/api/v2/comment_redactions/:ticket_comment_id")
if loo_Http.LastMethodSuccess = 0 then
Write-Debug loo_Http.LastErrorText
destroy loo_Http
return
end if
loo_SbResponseBody = create oleobject
li_rc = loo_SbResponseBody.ConnectToNewObject("Chilkat_9_5_0.StringBuilder")
loo_Resp.GetBodySb(loo_SbResponseBody)
loo_JResp = create oleobject
li_rc = loo_JResp.ConnectToNewObject("Chilkat_9_5_0.JsonObject")
loo_JResp.LoadSb(loo_SbResponseBody)
loo_JResp.EmitCompact = 0
Write-Debug "Response Body:"
Write-Debug loo_JResp.Emit()
li_RespStatusCode = loo_Resp.StatusCode
Write-Debug "Response Status Code = " + string(li_RespStatusCode)
if li_RespStatusCode >= 400 then
Write-Debug "Response Header:"
Write-Debug loo_Resp.Header
Write-Debug "Failed."
destroy loo_Resp
destroy loo_Http
destroy loo_SbResponseBody
destroy loo_JResp
return
end if
destroy loo_Resp
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "comment": {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "audit_id": "<integer>",
// "author_id": "<integer>",
// "body": "<string>",
// "created_at": "<dateTime>",
// "html_body": "<string>",
// "id": "<integer>",
// "metadata": {
// "aliquipf9_": 29396975.17451787
// },
// "plain_body": "<string>",
// "public": "<boolean>",
// "type": "<string>",
// "uploads": [
// "<string>",
// "<string>"
// ],
// "via": {
// "channel": "<string>",
// "source": {
// "mollit8": -84219258
// }
// }
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
ls_Audit_id = loo_JResp.StringOf("comment.audit_id")
ls_Author_id = loo_JResp.StringOf("comment.author_id")
ls_Body = loo_JResp.StringOf("comment.body")
ls_Created_at = loo_JResp.StringOf("comment.created_at")
ls_Html_body = loo_JResp.StringOf("comment.html_body")
ls_Id = loo_JResp.StringOf("comment.id")
ls_Aliquipf9_ = loo_JResp.StringOf("comment.metadata.aliquipf9_")
ls_Plain_body = loo_JResp.StringOf("comment.plain_body")
ls_V_Public = loo_JResp.StringOf("comment.public")
ls_V_Type = loo_JResp.StringOf("comment.type")
ls_Channel = loo_JResp.StringOf("comment.via.channel")
li_Mollit8 = loo_JResp.IntOf("comment.via.source.mollit8")
i = 0
li_Count_i = loo_JResp.SizeOfArray("comment.attachments")
do while i < li_Count_i
loo_JResp.I = i
ls_Content_type = loo_JResp.StringOf("comment.attachments[i].content_type")
ls_Content_url = loo_JResp.StringOf("comment.attachments[i].content_url")
ls_Deleted = loo_JResp.StringOf("comment.attachments[i].deleted")
ls_File_name = loo_JResp.StringOf("comment.attachments[i].file_name")
ls_Height = loo_JResp.StringOf("comment.attachments[i].height")
ls_Id = loo_JResp.StringOf("comment.attachments[i].id")
ls_Inline = loo_JResp.StringOf("comment.attachments[i].inline")
ls_Malware_access_override = loo_JResp.StringOf("comment.attachments[i].malware_access_override")
ls_Malware_scan_result = loo_JResp.StringOf("comment.attachments[i].malware_scan_result")
ls_Mapped_content_url = loo_JResp.StringOf("comment.attachments[i].mapped_content_url")
ls_Size = loo_JResp.StringOf("comment.attachments[i].size")
ls_Url = loo_JResp.StringOf("comment.attachments[i].url")
ls_Width = loo_JResp.StringOf("comment.attachments[i].width")
j = 0
li_Count_j = loo_JResp.SizeOfArray("comment.attachments[i].thumbnails")
do while j < li_Count_j
loo_JResp.J = j
ls_Content_type = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].content_type")
ls_Content_url = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].content_url")
ls_Deleted = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].deleted")
ls_File_name = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].file_name")
ls_Height = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].height")
ls_Id = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].id")
ls_Inline = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].inline")
ls_Malware_access_override = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].malware_access_override")
ls_Malware_scan_result = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].malware_scan_result")
ls_Mapped_content_url = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].mapped_content_url")
ls_Size = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].size")
ls_Url = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].url")
ls_Width = loo_JResp.StringOf("comment.attachments[i].thumbnails[j].width")
j = j + 1
loop
i = i + 1
loop
i = 0
li_Count_i = loo_JResp.SizeOfArray("comment.uploads")
do while i < li_Count_i
loo_JResp.I = i
ls_StrVal = loo_JResp.StringOf("comment.uploads[i]")
i = i + 1
loop
destroy loo_Http
destroy loo_SbResponseBody
destroy loo_JResp
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/comment_redactions/:ticket_comment_id
Postman Collection Item JSON
{
"name": "Redact Ticket Comment In Agent Workspace",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/comment_redactions/:ticket_comment_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"comment_redactions",
":ticket_comment_id"
],
"variable": [
{
"key": "ticket_comment_id",
"value": "<integer>"
}
]
},
"description": "Redaction allows you to permanently remove words, strings, or attachments from a ticket comment.\n\nIn the `html_body` of the comment, wrap the content you want redacted in `<redact>` tags. Example:\n\n```json\n{\n \"html_body\": \"<div class=\\\"zd-comment\\\" dir=\\\"auto\\\">My ID number is <redact>847564</redact>!</div>\",\n \"ticket_id\":100\n}\n```\n\nThe characters in the redact tag will be replaced by the ▇ symbol.\n\nTo redact inline images and anchor tags, add the individual attribute `redact` to the element. Example: `<a href=\"http://example.com\" redact>some link</a>`.\n\nRedaction is permanent and can not be undone. Data is permanently deleted from Zendesk servers with no way to recover it.\n\nThis endpoint provides all the same functionality that the [Redact String in Comment](/api-reference/ticketing/tickets/ticket_comments/#redact-string-in-comment) endpoint provides, plus:\n\n- Redaction of comments in closed tickets\n\n- Redaction of comments in archived tickets\n\n- Redaction of formatted text (bold, italics, hyperlinks)\n\n**Limitations**: When content is redacted from an email comment, the content is also redacted from the original email through a background job. It may take a while for the changes to be completed.\n\n**Note**: We recommend using this endpoint instead of the [Redact String in Comment](/api-reference/ticketing/tickets/ticket_comments/#redact-string-in-comment) endpoint, which will eventually be deprecated.\n\n#### Allowed For\n\n- Agents\n\n[Agent Workspace](https://support.zendesk.com/hc/en-us/articles/360024218473) must be enabled on the account. For professional accounts, deleting tickets must be enabled for agents. On Enterprise accounts, you can assign agents to a custom role with permissions to redact ticket content.\n\n#### Request Body Properties\n\n| Name | Type | Required | Description |\n| -------------------------| ------- | -------- | ------------------------------------------------------------------------------------------------------------------------------------------------ |\n| ticket_id | integer | true | The ID of the ticket |\n| html_body | string | false | The `html_body` of the comment containing `<redact>` tags or `redact` attributes |\n| external_attachment_urls | array | false | Array of attachment URLs belonging to the comment to be redacted. See [`content_url` property of Attachment](/api-reference/ticketing/tickets/ticket-attachments/) |\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/comment_redactions/:ticket_comment_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"comment_redactions",
":ticket_comment_id"
],
"variable": [
{
"key": "ticket_comment_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"aliquipf9_\": 29396975.17451787\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"mollit8\": -84219258\n }\n }\n }\n}"
}
]
}
