PowerBuilder / Support API / List Custom Ticket Statuses
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integer li_rc
oleobject loo_Http
integer li_Success
oleobject loo_QueryParams
oleobject loo_Resp
oleobject loo_SbResponseBody
oleobject loo_JResp
integer li_RespStatusCode
string ls_Status_category
string ls_Agent_label
string ls_Active
string ls_Created_at
string ls_Default
string ls_Description
string ls_End_user_description
string ls_End_user_label
string ls_Id
string ls_Raw_agent_label
string ls_Raw_description
string ls_Raw_end_user_description
string ls_Raw_end_user_label
string ls_Updated_at
integer i
integer li_Count_i
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
loo_Http = create oleobject
// Use "Chilkat_9_5_0.Http" for versions of Chilkat < 10.0.0
li_rc = loo_Http.ConnectToNewObject("Chilkat.Http")
if li_rc < 0 then
destroy loo_Http
MessageBox("Error","Connecting to COM object failed")
return
end if
loo_Http.BasicAuth = 1
loo_Http.Login = "login"
loo_Http.Password = "password"
loo_QueryParams = create oleobject
// Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
li_rc = loo_QueryParams.ConnectToNewObject("Chilkat.JsonObject")
loo_QueryParams.UpdateString("status_categories","<string>")
loo_QueryParams.UpdateString("active","<boolean>")
loo_QueryParams.UpdateString("default","<boolean>")
loo_Http.SetRequestHeader("Accept","application/json")
loo_Resp = loo_Http.QuickRequestParams("GET","https://example.zendesk.com/api/v2/custom_statuses",loo_QueryParams)
if loo_Http.LastMethodSuccess = 0 then
Write-Debug loo_Http.LastErrorText
destroy loo_Http
destroy loo_QueryParams
return
end if
loo_SbResponseBody = create oleobject
// Use "Chilkat_9_5_0.StringBuilder" for versions of Chilkat < 10.0.0
li_rc = loo_SbResponseBody.ConnectToNewObject("Chilkat.StringBuilder")
loo_Resp.GetBodySb(loo_SbResponseBody)
loo_JResp = create oleobject
// Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
li_rc = loo_JResp.ConnectToNewObject("Chilkat.JsonObject")
loo_JResp.LoadSb(loo_SbResponseBody)
loo_JResp.EmitCompact = 0
Write-Debug "Response Body:"
Write-Debug loo_JResp.Emit()
li_RespStatusCode = loo_Resp.StatusCode
Write-Debug "Response Status Code = " + string(li_RespStatusCode)
if li_RespStatusCode >= 400 then
Write-Debug "Response Header:"
Write-Debug loo_Resp.Header
Write-Debug "Failed."
destroy loo_Resp
destroy loo_Http
destroy loo_QueryParams
destroy loo_SbResponseBody
destroy loo_JResp
return
end if
destroy loo_Resp
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "custom_statuses": [
// {
// "status_category": "pending",
// "agent_label": "<string>",
// "active": "<boolean>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "raw_agent_label": "<string>",
// "raw_description": "<string>",
// "raw_end_user_description": "<string>",
// "raw_end_user_label": "<string>",
// "updated_at": "<dateTime>"
// },
// {
// "status_category": "hold",
// "agent_label": "<string>",
// "active": "<boolean>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "raw_agent_label": "<string>",
// "raw_description": "<string>",
// "raw_end_user_description": "<string>",
// "raw_end_user_label": "<string>",
// "updated_at": "<dateTime>"
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
i = 0
li_Count_i = loo_JResp.SizeOfArray("custom_statuses")
do while i < li_Count_i
loo_JResp.I = i
ls_Status_category = loo_JResp.StringOf("custom_statuses[i].status_category")
ls_Agent_label = loo_JResp.StringOf("custom_statuses[i].agent_label")
ls_Active = loo_JResp.StringOf("custom_statuses[i].active")
ls_Created_at = loo_JResp.StringOf("custom_statuses[i].created_at")
ls_Default = loo_JResp.StringOf("custom_statuses[i].default")
ls_Description = loo_JResp.StringOf("custom_statuses[i].description")
ls_End_user_description = loo_JResp.StringOf("custom_statuses[i].end_user_description")
ls_End_user_label = loo_JResp.StringOf("custom_statuses[i].end_user_label")
ls_Id = loo_JResp.StringOf("custom_statuses[i].id")
ls_Raw_agent_label = loo_JResp.StringOf("custom_statuses[i].raw_agent_label")
ls_Raw_description = loo_JResp.StringOf("custom_statuses[i].raw_description")
ls_Raw_end_user_description = loo_JResp.StringOf("custom_statuses[i].raw_end_user_description")
ls_Raw_end_user_label = loo_JResp.StringOf("custom_statuses[i].raw_end_user_label")
ls_Updated_at = loo_JResp.StringOf("custom_statuses[i].updated_at")
i = i + 1
loop
destroy loo_Http
destroy loo_QueryParams
destroy loo_SbResponseBody
destroy loo_JResp
Curl Command
curl -u login:password -G -d "status_categories=%3Cstring%3E"
-d "active=%3Cboolean%3E"
-d "default=%3Cboolean%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/custom_statuses
Postman Collection Item JSON
{
"name": "List Custom Ticket Statuses",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses?status_categories=<string>&active=<boolean>&default=<boolean>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses"
],
"query": [
{
"key": "status_categories",
"value": "<string>",
"description": "Filter the list of custom ticket statuses by a comma-separated list of status categories"
},
{
"key": "active",
"value": "<boolean>",
"description": "If true, show only active custom ticket statuses. If false, show only inactive custom ticket statuses. If the filter is not used, show all custom ticket statuses"
},
{
"key": "default",
"value": "<boolean>",
"description": "If true, show only default custom ticket statuses. If false, show only non-default custom ticket statuses. If the filter is not used, show all custom ticket statuses"
}
]
},
"description": "Lists all undeleted custom ticket statuses for the account. No pagination is provided.\n\n#### Allowed For\n\n* End Users\n"
},
"response": [
{
"name": "List custom ticket statuses",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses?status_categories=<string>&active=<boolean>&default=<boolean>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses"
],
"query": [
{
"key": "status_categories",
"value": "<string>",
"description": "Filter the list of custom ticket statuses by a comma-separated list of status categories"
},
{
"key": "active",
"value": "<boolean>",
"description": "If true, show only active custom ticket statuses. If false, show only inactive custom ticket statuses. If the filter is not used, show all custom ticket statuses"
},
{
"key": "default",
"value": "<boolean>",
"description": "If true, show only default custom ticket statuses. If false, show only non-default custom ticket statuses. If the filter is not used, show all custom ticket statuses"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"custom_statuses\": [\n {\n \"status_category\": \"pending\",\n \"agent_label\": \"<string>\",\n \"active\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"raw_agent_label\": \"<string>\",\n \"raw_description\": \"<string>\",\n \"raw_end_user_description\": \"<string>\",\n \"raw_end_user_label\": \"<string>\",\n \"updated_at\": \"<dateTime>\"\n },\n {\n \"status_category\": \"hold\",\n \"agent_label\": \"<string>\",\n \"active\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"raw_agent_label\": \"<string>\",\n \"raw_description\": \"<string>\",\n \"raw_end_user_description\": \"<string>\",\n \"raw_end_user_label\": \"<string>\",\n \"updated_at\": \"<dateTime>\"\n }\n ]\n}"
}
]
}
