PowerBuilder / Support API / Create Custom Ticket Status
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integer li_rc
oleobject loo_Http
integer li_Success
oleobject loo_Json
oleobject loo_Resp
oleobject loo_SbResponseBody
oleobject loo_JResp
integer li_RespStatusCode
string ls_Status_category
string ls_Agent_label
string ls_Active
string ls_Created_at
string ls_Default
string ls_Description
string ls_End_user_description
string ls_End_user_label
string ls_Id
string ls_Raw_agent_label
string ls_Raw_description
string ls_Raw_end_user_description
string ls_Raw_end_user_label
string ls_Updated_at
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
loo_Http = create oleobject
li_rc = loo_Http.ConnectToNewObject("Chilkat_9_5_0.Http")
if li_rc < 0 then
destroy loo_Http
MessageBox("Error","Connecting to COM object failed")
return
end if
loo_Http.BasicAuth = 1
loo_Http.Login = "login"
loo_Http.Password = "password"
// Use this online tool to generate code from sample JSON: Generate Code to Create JSON
// The following JSON is sent in the request body.
// {
// "custom_status": {
// "active": "<boolean>",
// "agent_label": "<string>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "status_category": "new"
// }
// }
loo_Json = create oleobject
li_rc = loo_Json.ConnectToNewObject("Chilkat_9_5_0.JsonObject")
loo_Json.UpdateString("custom_status.active","<boolean>")
loo_Json.UpdateString("custom_status.agent_label","<string>")
loo_Json.UpdateString("custom_status.description","<string>")
loo_Json.UpdateString("custom_status.end_user_description","<string>")
loo_Json.UpdateString("custom_status.end_user_label","<string>")
loo_Json.UpdateString("custom_status.status_category","new")
loo_Http.SetRequestHeader("Content-Type","application/json")
loo_Http.SetRequestHeader("Accept","application/json")
loo_Resp = loo_Http.PostJson3("https://example.zendesk.com/api/v2/custom_statuses","application/json",loo_Json)
if loo_Http.LastMethodSuccess = 0 then
Write-Debug loo_Http.LastErrorText
destroy loo_Http
destroy loo_Json
return
end if
loo_SbResponseBody = create oleobject
li_rc = loo_SbResponseBody.ConnectToNewObject("Chilkat_9_5_0.StringBuilder")
loo_Resp.GetBodySb(loo_SbResponseBody)
loo_JResp = create oleobject
li_rc = loo_JResp.ConnectToNewObject("Chilkat_9_5_0.JsonObject")
loo_JResp.LoadSb(loo_SbResponseBody)
loo_JResp.EmitCompact = 0
Write-Debug "Response Body:"
Write-Debug loo_JResp.Emit()
li_RespStatusCode = loo_Resp.StatusCode
Write-Debug "Response Status Code = " + string(li_RespStatusCode)
if li_RespStatusCode >= 400 then
Write-Debug "Response Header:"
Write-Debug loo_Resp.Header
Write-Debug "Failed."
destroy loo_Resp
destroy loo_Http
destroy loo_Json
destroy loo_SbResponseBody
destroy loo_JResp
return
end if
destroy loo_Resp
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "custom_status": {
// "status_category": "open",
// "agent_label": "<string>",
// "active": "<boolean>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "raw_agent_label": "<string>",
// "raw_description": "<string>",
// "raw_end_user_description": "<string>",
// "raw_end_user_label": "<string>",
// "updated_at": "<dateTime>"
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
ls_Status_category = loo_JResp.StringOf("custom_status.status_category")
ls_Agent_label = loo_JResp.StringOf("custom_status.agent_label")
ls_Active = loo_JResp.StringOf("custom_status.active")
ls_Created_at = loo_JResp.StringOf("custom_status.created_at")
ls_Default = loo_JResp.StringOf("custom_status.default")
ls_Description = loo_JResp.StringOf("custom_status.description")
ls_End_user_description = loo_JResp.StringOf("custom_status.end_user_description")
ls_End_user_label = loo_JResp.StringOf("custom_status.end_user_label")
ls_Id = loo_JResp.StringOf("custom_status.id")
ls_Raw_agent_label = loo_JResp.StringOf("custom_status.raw_agent_label")
ls_Raw_description = loo_JResp.StringOf("custom_status.raw_description")
ls_Raw_end_user_description = loo_JResp.StringOf("custom_status.raw_end_user_description")
ls_Raw_end_user_label = loo_JResp.StringOf("custom_status.raw_end_user_label")
ls_Updated_at = loo_JResp.StringOf("custom_status.updated_at")
destroy loo_Http
destroy loo_Json
destroy loo_SbResponseBody
destroy loo_JResp
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"custom_status": {
"active": "<boolean>",
"agent_label": "<string>",
"description": "<string>",
"end_user_description": "<string>",
"end_user_label": "<string>",
"status_category": "new"
}
}'
https://example.zendesk.com/api/v2/custom_statuses
Postman Collection Item JSON
{
"name": "Create Custom Ticket Status",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"custom_status\": {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"status_category\": \"new\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses"
]
},
"description": "Takes a `custom_status` object that specifies the custom ticket status properties to create.\n\n#### Allowed For\n\n* Admins\n"
},
"response": [
{
"name": "Created",
"originalRequest": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"custom_status\": {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"status_category\": \"new\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses"
]
}
},
"status": "Created",
"code": 201,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"custom_status\": {\n \"status_category\": \"open\",\n \"agent_label\": \"<string>\",\n \"active\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"raw_agent_label\": \"<string>\",\n \"raw_description\": \"<string>\",\n \"raw_end_user_description\": \"<string>\",\n \"raw_end_user_label\": \"<string>\",\n \"updated_at\": \"<dateTime>\"\n }\n}"
}
]
}
