PHP (Extension) / Support API / Create a Satisfaction Rating
Back to Collection Items
<?php
include("chilkat_9_5_0.php");
$http->put_BasicAuth(true);$http->put_Login('login');$http->put_Password('password');$resp->GetBodySb($sbResponseBody);$jResp->LoadSb($sbResponseBody);$jResp->put_EmitCompact(false);$jResp->put_I($i);$assignee_id = $jResp->stringOf('satisfaction_rating[i].assignee_id');$group_id = $jResp->stringOf('satisfaction_rating[i].group_id');$requester_id = $jResp->stringOf('satisfaction_rating[i].requester_id');$ticket_id = $jResp->stringOf('satisfaction_rating[i].ticket_id');$score = $jResp->stringOf('satisfaction_rating[i].score');$comment = $jResp->stringOf('satisfaction_rating[i].comment');$created_at = $jResp->stringOf('satisfaction_rating[i].created_at');$id = $jResp->stringOf('satisfaction_rating[i].id');$reason = $jResp->stringOf('satisfaction_rating[i].reason');$reason_code = $jResp->stringOf('satisfaction_rating[i].reason_code');$reason_id = $jResp->stringOf('satisfaction_rating[i].reason_id');$updated_at = $jResp->stringOf('satisfaction_rating[i].updated_at');$url = $jResp->stringOf('satisfaction_rating[i].url');$i = $i + 1;
?>
Curl Command
curl -u login:password -X POST
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/satisfaction_rating
Postman Collection Item JSON
{
"name": "Create a Satisfaction Rating",
"request": {
"method": "POST",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"satisfaction_rating"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
},
"description": "Creates a CSAT rating for a solved ticket, or for a ticket that was previously\nsolved and then reopened.\n\nOnly the end user listed as the ticket requester can create a satisfaction rating for the ticket.\n\n#### Allowed For\n\n* End user who requested the ticket\n\nThe end user must be a verified user.\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "POST",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"satisfaction_rating"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"satisfaction_rating\": [\n {\n \"assignee_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"ticket_id\": \"<integer>\",\n \"score\": \"<string>\",\n \"comment\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"id\": \"<integer>\",\n \"reason\": \"<string>\",\n \"reason_code\": \"<integer>\",\n \"reason_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"assignee_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"ticket_id\": \"<integer>\",\n \"score\": \"<string>\",\n \"comment\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"id\": \"<integer>\",\n \"reason\": \"<string>\",\n \"reason_code\": \"<integer>\",\n \"reason_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}