PHP (Extension) / Support API / List Ticket Metrics
Back to Collection Items
<?php
include("chilkat_9_5_0.php");
$http->put_BasicAuth(true);$http->put_Login('login');$http->put_Password('password');$success = $http->QuickGetSb('https://example.zendesk.com/api/v2/ticket_metrics',$sbResponseBody);$jResp->LoadSb($sbResponseBody);$jResp->put_EmitCompact(false);$jResp->put_I($i);$Business = $jResp->stringOf('ticket_metrics[i].agent_wait_time_in_minutes.business');$Calendar = $jResp->stringOf('ticket_metrics[i].agent_wait_time_in_minutes.calendar');$assigned_at = $jResp->stringOf('ticket_metrics[i].assigned_at');$assignee_stations = $jResp->stringOf('ticket_metrics[i].assignee_stations');$assignee_updated_at = $jResp->stringOf('ticket_metrics[i].assignee_updated_at');$created_at = $jResp->stringOf('ticket_metrics[i].created_at');$custom_status_updated_at = $jResp->stringOf('ticket_metrics[i].custom_status_updated_at');$first_resolution_time_in_minutesBusiness = $jResp->stringOf('ticket_metrics[i].first_resolution_time_in_minutes.business');$first_resolution_time_in_minutesCalendar = $jResp->stringOf('ticket_metrics[i].first_resolution_time_in_minutes.calendar');$full_resolution_time_in_minutesBusiness = $jResp->stringOf('ticket_metrics[i].full_resolution_time_in_minutes.business');$full_resolution_time_in_minutesCalendar = $jResp->stringOf('ticket_metrics[i].full_resolution_time_in_minutes.calendar');$group_stations = $jResp->stringOf('ticket_metrics[i].group_stations');$id = $jResp->stringOf('ticket_metrics[i].id');$initially_assigned_at = $jResp->stringOf('ticket_metrics[i].initially_assigned_at');$latest_comment_added_at = $jResp->stringOf('ticket_metrics[i].latest_comment_added_at');$on_hold_time_in_minutesBusiness = $jResp->stringOf('ticket_metrics[i].on_hold_time_in_minutes.business');$on_hold_time_in_minutesCalendar = $jResp->stringOf('ticket_metrics[i].on_hold_time_in_minutes.calendar');$reopens = $jResp->stringOf('ticket_metrics[i].reopens');$replies = $jResp->stringOf('ticket_metrics[i].replies');$reply_time_in_minutesBusiness = $jResp->stringOf('ticket_metrics[i].reply_time_in_minutes.business');$reply_time_in_minutesCalendar = $jResp->stringOf('ticket_metrics[i].reply_time_in_minutes.calendar');$reply_time_in_secondsBusiness = $jResp->stringOf('ticket_metrics[i].reply_time_in_seconds.business');$reply_time_in_secondsCalendar = $jResp->stringOf('ticket_metrics[i].reply_time_in_seconds.calendar');$requester_updated_at = $jResp->stringOf('ticket_metrics[i].requester_updated_at');$requester_wait_time_in_minutesBusiness = $jResp->stringOf('ticket_metrics[i].requester_wait_time_in_minutes.business');$requester_wait_time_in_minutesCalendar = $jResp->stringOf('ticket_metrics[i].requester_wait_time_in_minutes.calendar');$solved_at = $jResp->stringOf('ticket_metrics[i].solved_at');$status_updated_at = $jResp->stringOf('ticket_metrics[i].status_updated_at');$ticket_id = $jResp->stringOf('ticket_metrics[i].ticket_id');$updated_at = $jResp->stringOf('ticket_metrics[i].updated_at');$url = $jResp->stringOf('ticket_metrics[i].url');$i = $i + 1;
?>
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics
Postman Collection Item JSON
{
"name": "List Ticket Metrics",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics"
]
},
"description": "Returns a list of tickets with their metrics.\n\nTickets are ordered chronologically by created date, from newest to oldest.\nThe last ticket listed may not be the absolute oldest ticket in your account\ndue to ticket archiving.\n\nArchived tickets are not included in the response. See\n[About archived tickets](https://support.zendesk.com/hc/en-us/articles/203657756) in\nZendesk help.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_metrics\": [\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}