phpAx / Support API / Count Tickets in View
Back to Collection Items
<?php
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
$http = new COM("Chilkat_9_5_0.Http");
$http->BasicAuth = 1;
$http->Login = 'login';
$http->Password = 'password';
$http->SetRequestHeader('Accept','application/json');
$sbResponseBody = new COM("Chilkat_9_5_0.StringBuilder");
$success = $http->QuickGetSb('https://example.zendesk.com/api/v2/views/:view_id/count',$sbResponseBody);
if ($success == 0) {
print $http->LastErrorText . "\n";
exit;
}
$jResp = new COM("Chilkat_9_5_0.JsonObject");
$jResp->LoadSb($sbResponseBody);
$jResp->EmitCompact = 0;
print 'Response Body:' . "\n";
print $jResp->emit() . "\n";
$respStatusCode = $http->LastStatus;
print 'Response Status Code = ' . $respStatusCode . "\n";
if ($respStatusCode >= 400) {
print 'Response Header:' . "\n";
print $http->LastHeader . "\n";
print 'Failed.' . "\n";
exit;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "view_count": {
// "active": "<boolean>",
// "fresh": "<boolean>",
// "pretty": "<string>",
// "url": "<string>",
// "value": "<integer>",
// "view_id": "<integer>"
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$Active = $jResp->stringOf('view_count.active');
$Fresh = $jResp->stringOf('view_count.fresh');
$Pretty = $jResp->stringOf('view_count.pretty');
$v_Url = $jResp->stringOf('view_count.url');
$Value = $jResp->stringOf('view_count.value');
$View_id = $jResp->stringOf('view_count.view_id');
?>
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/views/:view_id/count
Postman Collection Item JSON
{
"name": "Count Tickets in View",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/views/:view_id/count",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"views",
":view_id",
"count"
],
"variable": [
{
"key": "view_id",
"value": "<integer>"
}
]
},
"description": "Returns the ticket count for a single view.\n\nThis endpoint is rate limited to 5 requests per minute, per view, per agent.\n\n#### View Counts\n\nThe view count endpoints, Count Tickets in View (this endpoint) and [Count Tickets in Views](#count-tickets-in-views), let you estimate how many tickets remain in a view without having to retrieve the entire view. They're designed to help estimate view size. From a business perspective, accuracy becomes less relevant as view size increases.\n\nTo ensure quality of service, these counts are cached more heavily as the number of tickets in a view grows. For a view with thousands of tickets, you can expect the count to be cached for 60-90 minutes. As a result, the count may not reflect the actual number of tickets in your view.\n\nView counts are represented as JSON objects with the following attributes:\n\n| Name | Type | Comment\n| --------------- | ------------| -------\n| view_id | integer | The id of the view\n| url | string | The API url of the count\n| value | integer | The cached number of tickets in the view. Can also be null if the system is loading and caching new data. Not to be confused with 0 tickets\n| pretty | string | A pretty-printed text approximation of the view count\n| fresh | boolean | false if the cached data is stale and the system is still loading and caching new data\n| active | boolean | Only active views if true, inactive views if false, all views if null.\n\n#### Example\n```js\n{\n \"view_count\": {\n \"view_id\": 25,\n \"url\": \"https://company.zendesk.com/api/v2/views/25/count.json\",\n \"value\": 719,\n \"pretty\": \"~700\",\n \"fresh\": true\n }\n}\n```\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/views/:view_id/count",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"views",
":view_id",
"count"
],
"variable": [
{
"key": "view_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"view_count\": {\n \"active\": \"<boolean>\",\n \"fresh\": \"<boolean>\",\n \"pretty\": \"<string>\",\n \"url\": \"<string>\",\n \"value\": \"<integer>\",\n \"view_id\": \"<integer>\"\n }\n}"
}
]
}