phpAx / Support API / List Ticket Skips
Back to Collection Items
<?php
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
$http = new COM("Chilkat_9_5_0.Http");
$http->BasicAuth = 1;
$http->Login = 'login';
$http->Password = 'password';
$queryParams = new COM("Chilkat_9_5_0.JsonObject");
$queryParams->UpdateString('sort_order','asc');
$http->SetRequestHeader('Accept','application/json');
// resp is a Chilkat_9_5_0.HttpResponse
$resp = $http->QuickRequestParams('GET','https://example.zendesk.com/api/v2/users/:user_id/skips',$queryParams);
if ($http->LastMethodSuccess == 0) {
print $http->LastErrorText . "\n";
exit;
}
$sbResponseBody = new COM("Chilkat_9_5_0.StringBuilder");
$resp->GetBodySb($sbResponseBody);
$jResp = new COM("Chilkat_9_5_0.JsonObject");
$jResp->LoadSb($sbResponseBody);
$jResp->EmitCompact = 0;
print 'Response Body:' . "\n";
print $jResp->emit() . "\n";
$respStatusCode = $resp->StatusCode;
print 'Response Status Code = ' . $respStatusCode . "\n";
if ($respStatusCode >= 400) {
print 'Response Header:' . "\n";
print $resp->Header . "\n";
print 'Failed.' . "\n";
exit;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "skips": [
// {
// "created_at": "<dateTime>",
// "id": "<integer>",
// "reason": "<string>",
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "urgent",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "in_56": -77996997,
// "magnae7": "quis aliqua voluptate et",
// "deseruntc1e": false
// },
// "sharing_agreement_ids": "<array>",
// "status": "closed",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "task",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "utacc": "do aliqua magn",
// "enim049": false,
// "in__": "culpa officia ex non",
// "reprehenderit_06": -27967024
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// },
// "ticket_id": "<integer>",
// "updated_at": "<dateTime>",
// "user_id": "<integer>"
// },
// {
// "created_at": "<dateTime>",
// "id": "<integer>",
// "reason": "<string>",
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "urgent",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "velit_05": -77931495
// },
// "sharing_agreement_ids": "<array>",
// "status": "closed",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "problem",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "tempor__e": -69130011
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// },
// "ticket_id": "<integer>",
// "updated_at": "<dateTime>",
// "user_id": "<integer>"
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$i = 0;
$count_i = $jResp->SizeOfArray('skips');
while ($i < $count_i) {
$jResp->I = $i;
$created_at = $jResp->stringOf('skips[i].created_at');
$id = $jResp->stringOf('skips[i].id');
$reason = $jResp->stringOf('skips[i].reason');
$Requester_id = $jResp->stringOf('skips[i].ticket.requester_id');
$Allow_attachments = $jResp->stringOf('skips[i].ticket.allow_attachments');
$Allow_channelback = $jResp->stringOf('skips[i].ticket.allow_channelback');
$Assignee_email = $jResp->stringOf('skips[i].ticket.assignee_email');
$Assignee_id = $jResp->stringOf('skips[i].ticket.assignee_id');
$Attribute_value_ids = $jResp->stringOf('skips[i].ticket.attribute_value_ids');
$Brand_id = $jResp->stringOf('skips[i].ticket.brand_id');
$Collaborator_ids = $jResp->stringOf('skips[i].ticket.collaborator_ids');
$Created_at = $jResp->stringOf('skips[i].ticket.created_at');
$Custom_fields = $jResp->stringOf('skips[i].ticket.custom_fields');
$Custom_status_id = $jResp->stringOf('skips[i].ticket.custom_status_id');
$Description = $jResp->stringOf('skips[i].ticket.description');
$Due_at = $jResp->stringOf('skips[i].ticket.due_at');
$Email_cc_ids = $jResp->stringOf('skips[i].ticket.email_cc_ids');
$External_id = $jResp->stringOf('skips[i].ticket.external_id');
$Follower_ids = $jResp->stringOf('skips[i].ticket.follower_ids');
$Followup_ids = $jResp->stringOf('skips[i].ticket.followup_ids');
$Forum_topic_id = $jResp->stringOf('skips[i].ticket.forum_topic_id');
$From_messaging_channel = $jResp->stringOf('skips[i].ticket.from_messaging_channel');
$Group_id = $jResp->stringOf('skips[i].ticket.group_id');
$Has_incidents = $jResp->stringOf('skips[i].ticket.has_incidents');
$Id = $jResp->stringOf('skips[i].ticket.id');
$Is_public = $jResp->stringOf('skips[i].ticket.is_public');
$Macro_id = $jResp->stringOf('skips[i].ticket.macro_id');
$Macro_ids = $jResp->stringOf('skips[i].ticket.macro_ids');
$Organization_id = $jResp->stringOf('skips[i].ticket.organization_id');
$Priority = $jResp->stringOf('skips[i].ticket.priority');
$Problem_id = $jResp->stringOf('skips[i].ticket.problem_id');
$Raw_subject = $jResp->stringOf('skips[i].ticket.raw_subject');
$Recipient = $jResp->stringOf('skips[i].ticket.recipient');
$Safe_update = $jResp->stringOf('skips[i].ticket.safe_update');
$In_56 = $jResp->IntOf('skips[i].ticket.satisfaction_rating.in_56');
$Magnae7 = $jResp->stringOf('skips[i].ticket.satisfaction_rating.magnae7');
$Deseruntc1e = $jResp->BoolOf('skips[i].ticket.satisfaction_rating.deseruntc1e');
$Sharing_agreement_ids = $jResp->stringOf('skips[i].ticket.sharing_agreement_ids');
$Status = $jResp->stringOf('skips[i].ticket.status');
$Subject = $jResp->stringOf('skips[i].ticket.subject');
$Submitter_id = $jResp->stringOf('skips[i].ticket.submitter_id');
$Tags = $jResp->stringOf('skips[i].ticket.tags');
$Ticket_form_id = $jResp->stringOf('skips[i].ticket.ticket_form_id');
$v_Type = $jResp->stringOf('skips[i].ticket.type');
$Updated_at = $jResp->stringOf('skips[i].ticket.updated_at');
$Updated_stamp = $jResp->stringOf('skips[i].ticket.updated_stamp');
$v_Url = $jResp->stringOf('skips[i].ticket.url');
$Channel = $jResp->stringOf('skips[i].ticket.via.channel');
$Utacc = $jResp->stringOf('skips[i].ticket.via.source.utacc');
$Enim049 = $jResp->BoolOf('skips[i].ticket.via.source.enim049');
$In__ = $jResp->stringOf('skips[i].ticket.via.source.in__');
$Reprehenderit_06 = $jResp->IntOf('skips[i].ticket.via.source.reprehenderit_06');
$Via_followup_source_id = $jResp->stringOf('skips[i].ticket.via_followup_source_id');
$Via_id = $jResp->stringOf('skips[i].ticket.via_id');
$ticket_id = $jResp->stringOf('skips[i].ticket_id');
$updated_at = $jResp->stringOf('skips[i].updated_at');
$user_id = $jResp->stringOf('skips[i].user_id');
$Velit_05 = $jResp->IntOf('skips[i].ticket.satisfaction_rating.velit_05');
$Tempor__e = $jResp->IntOf('skips[i].ticket.via.source.tempor__e');
$j = 0;
$count_j = $jResp->SizeOfArray('skips[i].ticket.collaborators');
while ($j < $count_j) {
$jResp->J = $j;
$email = $jResp->stringOf('skips[i].ticket.collaborators[j].email');
$name = $jResp->stringOf('skips[i].ticket.collaborators[j].name');
$j = $j + 1;
}
$i = $i + 1;
}
?>
Curl Command
curl -u login:password -G -d "sort_order=asc"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/users/:user_id/skips
Postman Collection Item JSON
{
"name": "List Ticket Skips",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/users/:user_id/skips?sort_order=asc",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"users",
":user_id",
"skips"
],
"query": [
{
"key": "sort_order",
"value": "asc",
"description": "Sort order. Defaults to \"asc\""
}
],
"variable": [
{
"key": "user_id",
"value": "<integer>"
},
{
"key": "ticket_id",
"value": "<integer>",
"description": "(Required) The ID of the ticket"
}
]
},
"description": "Archived tickets are not included in the response. See\n[About archived tickets](https://support.zendesk.com/hc/en-us/articles/203657756) in\nthe Support Help Center.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed For\n* Agents with \"View only\" or higher reports permissions in Support.\n These permissions are distinct from Explore permissions.\n* Agents retrieving their own skips\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/users/:user_id/skips?sort_order=asc",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"users",
":user_id",
"skips"
],
"query": [
{
"key": "sort_order",
"value": "asc",
"description": "Sort order. Defaults to \"asc\""
}
],
"variable": [
{
"key": "user_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"skips\": [\n {\n \"created_at\": \"<dateTime>\",\n \"id\": \"<integer>\",\n \"reason\": \"<string>\",\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"in_56\": -77996997,\n \"magnae7\": \"quis aliqua voluptate et\",\n \"deseruntc1e\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"task\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"utacc\": \"do aliqua magn\",\n \"enim049\": false,\n \"in__\": \"culpa officia ex non\",\n \"reprehenderit_06\": -27967024\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n },\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"user_id\": \"<integer>\"\n },\n {\n \"created_at\": \"<dateTime>\",\n \"id\": \"<integer>\",\n \"reason\": \"<string>\",\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"velit_05\": -77931495\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"problem\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"tempor__e\": -69130011\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n },\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"user_id\": \"<integer>\"\n }\n ]\n}"
}
]
}
