phpAx / Support API / Redact String in Comment
Back to Collection Items
<?php
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
$http = new COM("Chilkat_9_5_0.Http");
$http->BasicAuth = 1;
$http->Login = 'login';
$http->Password = 'password';
$http->SetRequestHeader('Accept','application/json');
// resp is a Chilkat_9_5_0.HttpResponse
$resp = $http->QuickRequest('PUT','https://example.zendesk.com/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact');
if ($http->LastMethodSuccess == 0) {
print $http->LastErrorText . "\n";
exit;
}
$sbResponseBody = new COM("Chilkat_9_5_0.StringBuilder");
$resp->GetBodySb($sbResponseBody);
$jResp = new COM("Chilkat_9_5_0.JsonObject");
$jResp->LoadSb($sbResponseBody);
$jResp->EmitCompact = 0;
print 'Response Body:' . "\n";
print $jResp->emit() . "\n";
$respStatusCode = $resp->StatusCode;
print 'Response Status Code = ' . $respStatusCode . "\n";
if ($respStatusCode >= 400) {
print 'Response Header:' . "\n";
print $resp->Header . "\n";
print 'Failed.' . "\n";
exit;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "comment": {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "audit_id": "<integer>",
// "author_id": "<integer>",
// "body": "<string>",
// "created_at": "<dateTime>",
// "html_body": "<string>",
// "id": "<integer>",
// "metadata": {
// "aliquipf9_": 29396975.17451787
// },
// "plain_body": "<string>",
// "public": "<boolean>",
// "type": "<string>",
// "uploads": [
// "<string>",
// "<string>"
// ],
// "via": {
// "channel": "<string>",
// "source": {
// "mollit8": -84219258
// }
// }
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$Audit_id = $jResp->stringOf('comment.audit_id');
$Author_id = $jResp->stringOf('comment.author_id');
$Body = $jResp->stringOf('comment.body');
$Created_at = $jResp->stringOf('comment.created_at');
$Html_body = $jResp->stringOf('comment.html_body');
$Id = $jResp->stringOf('comment.id');
$Aliquipf9_ = $jResp->stringOf('comment.metadata.aliquipf9_');
$Plain_body = $jResp->stringOf('comment.plain_body');
$v_Public = $jResp->stringOf('comment.public');
$v_Type = $jResp->stringOf('comment.type');
$Channel = $jResp->stringOf('comment.via.channel');
$Mollit8 = $jResp->IntOf('comment.via.source.mollit8');
$i = 0;
$count_i = $jResp->SizeOfArray('comment.attachments');
while ($i < $count_i) {
$jResp->I = $i;
$content_type = $jResp->stringOf('comment.attachments[i].content_type');
$content_url = $jResp->stringOf('comment.attachments[i].content_url');
$deleted = $jResp->stringOf('comment.attachments[i].deleted');
$file_name = $jResp->stringOf('comment.attachments[i].file_name');
$height = $jResp->stringOf('comment.attachments[i].height');
$id = $jResp->stringOf('comment.attachments[i].id');
$inline = $jResp->stringOf('comment.attachments[i].inline');
$malware_access_override = $jResp->stringOf('comment.attachments[i].malware_access_override');
$malware_scan_result = $jResp->stringOf('comment.attachments[i].malware_scan_result');
$mapped_content_url = $jResp->stringOf('comment.attachments[i].mapped_content_url');
$size = $jResp->stringOf('comment.attachments[i].size');
$url = $jResp->stringOf('comment.attachments[i].url');
$width = $jResp->stringOf('comment.attachments[i].width');
$j = 0;
$count_j = $jResp->SizeOfArray('comment.attachments[i].thumbnails');
while ($j < $count_j) {
$jResp->J = $j;
$content_type = $jResp->stringOf('comment.attachments[i].thumbnails[j].content_type');
$content_url = $jResp->stringOf('comment.attachments[i].thumbnails[j].content_url');
$deleted = $jResp->stringOf('comment.attachments[i].thumbnails[j].deleted');
$file_name = $jResp->stringOf('comment.attachments[i].thumbnails[j].file_name');
$height = $jResp->stringOf('comment.attachments[i].thumbnails[j].height');
$id = $jResp->stringOf('comment.attachments[i].thumbnails[j].id');
$inline = $jResp->stringOf('comment.attachments[i].thumbnails[j].inline');
$malware_access_override = $jResp->stringOf('comment.attachments[i].thumbnails[j].malware_access_override');
$malware_scan_result = $jResp->stringOf('comment.attachments[i].thumbnails[j].malware_scan_result');
$mapped_content_url = $jResp->stringOf('comment.attachments[i].thumbnails[j].mapped_content_url');
$size = $jResp->stringOf('comment.attachments[i].thumbnails[j].size');
$url = $jResp->stringOf('comment.attachments[i].thumbnails[j].url');
$width = $jResp->stringOf('comment.attachments[i].thumbnails[j].width');
$j = $j + 1;
}
$i = $i + 1;
}
$i = 0;
$count_i = $jResp->SizeOfArray('comment.uploads');
while ($i < $count_i) {
$jResp->I = $i;
$strVal = $jResp->stringOf('comment.uploads[i]');
$i = $i + 1;
}
?>
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact
Postman Collection Item JSON
{
"name": "Redact String in Comment",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"comments",
":ticket_comment_id",
"redact"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
},
{
"key": "ticket_comment_id",
"value": "<integer>"
}
]
},
"description": "Permanently removes words or strings from a ticket comment. Specify the string to redact in an object with a `text` property. Example: `'{\"text\": \"987-65-4320\"}'`. The characters of the word or string are replaced by the ▇ symbol.\n\nIf the comment was made by email, the endpoint also attempts to redact the string from the original email retained by Zendesk for audit purposes.\n\n**Note**: If you use the rich text editor, support for redacting formatted text (bold, italics, hyperlinks) is limited.\n\nRedaction is permanent. You can't undo the redaction or see *what* was removed. Once a ticket is closed, you can no longer redact strings from its comments.\n\nTo use this endpoint, the \"Agents can delete tickets\" option must be enabled in the Zendesk Support admin interface at **Admin** > **Settings** > **Agents**.\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"comments",
":ticket_comment_id",
"redact"
],
"variable": [
{
"key": "ticket_id"
},
{
"key": "ticket_comment_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"aliquipf9_\": 29396975.17451787\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"mollit8\": -84219258\n }\n }\n }\n}"
}
]
}