phpAx / Support API / Update Ticket
Back to Collection Items
<?php
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
$http = new COM("Chilkat_9_5_0.Http");
$http->BasicAuth = 1;
$http->Login = 'login';
$http->Password = 'password';
// Use this online tool to generate code from sample JSON: Generate Code to Create JSON
// The following JSON is sent in the request body.
// {
// "ticket": {
// "additional_collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "assignee_email": "<email>",
// "assignee_id": "<integer>",
// "attribute_value_ids": [
// "<integer>",
// "<integer>"
// ],
// "collaborator_ids": "<array>",
// "comment": {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "audit_id": "<integer>",
// "author_id": "<integer>",
// "body": "<string>",
// "created_at": "<dateTime>",
// "html_body": "<string>",
// "id": "<integer>",
// "metadata": {
// "cillum_7": false
// },
// "plain_body": "<string>",
// "public": "<boolean>",
// "type": "<string>",
// "uploads": [
// "<string>",
// "<string>"
// ],
// "via": {
// "channel": "<string>",
// "source": {
// "amet_93": "ex tempor esse ut",
// "non_e": 23632022
// }
// }
// },
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "due_at": "<dateTime>",
// "email_ccs": [
// {
// "action": "delete",
// "user_email": "<email>",
// "user_id": "<string>",
// "user_name": "<string>"
// },
// {
// "action": "put",
// "user_email": "<email>",
// "user_id": "<string>",
// "user_name": "<string>"
// }
// ],
// "external_id": "<string>",
// "followers": [
// {
// "action": "put",
// "user_email": "<email>",
// "user_id": "<string>"
// },
// {
// "action": "delete",
// "user_email": "<email>",
// "user_id": "<string>"
// }
// ],
// "group_id": "<integer>",
// "organization_id": "<integer>",
// "priority": "low",
// "problem_id": "<integer>",
// "requester_id": "<integer>",
// "safe_update": "<boolean>",
// "sharing_agreement_ids": [
// "<integer>",
// "<integer>"
// ],
// "status": "closed",
// "subject": "<string>",
// "tags": "<array>",
// "type": "problem",
// "updated_stamp": "<dateTime>"
// }
// }
$json = new COM("Chilkat_9_5_0.JsonObject");
$json->UpdateString('ticket.additional_collaborators[0].email','<email>');
$json->UpdateString('ticket.additional_collaborators[0].name','<string>');
$json->UpdateString('ticket.additional_collaborators[1].email','<email>');
$json->UpdateString('ticket.additional_collaborators[1].name','<string>');
$json->UpdateString('ticket.assignee_email','<email>');
$json->UpdateString('ticket.assignee_id','<integer>');
$json->UpdateString('ticket.attribute_value_ids[0]','<integer>');
$json->UpdateString('ticket.attribute_value_ids[1]','<integer>');
$json->UpdateString('ticket.collaborator_ids','<array>');
$json->UpdateString('ticket.comment.attachments[0].content_type','<string>');
$json->UpdateString('ticket.comment.attachments[0].content_url','<string>');
$json->UpdateString('ticket.comment.attachments[0].deleted','<boolean>');
$json->UpdateString('ticket.comment.attachments[0].file_name','<string>');
$json->UpdateString('ticket.comment.attachments[0].height','<string>');
$json->UpdateString('ticket.comment.attachments[0].id','<integer>');
$json->UpdateString('ticket.comment.attachments[0].inline','<boolean>');
$json->UpdateString('ticket.comment.attachments[0].malware_access_override','<boolean>');
$json->UpdateString('ticket.comment.attachments[0].malware_scan_result','<string>');
$json->UpdateString('ticket.comment.attachments[0].mapped_content_url','<string>');
$json->UpdateString('ticket.comment.attachments[0].size','<integer>');
$json->UpdateString('ticket.comment.attachments[0].url','<string>');
$json->UpdateString('ticket.comment.attachments[0].width','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].content_type','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].content_url','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].deleted','<boolean>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].file_name','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].height','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].id','<integer>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].inline','<boolean>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].malware_access_override','<boolean>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].malware_scan_result','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].mapped_content_url','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].size','<integer>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].url','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].width','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].content_type','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].content_url','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].deleted','<boolean>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].file_name','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].height','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].id','<integer>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].inline','<boolean>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].malware_access_override','<boolean>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].malware_scan_result','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].mapped_content_url','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].size','<integer>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].url','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].width','<string>');
$json->UpdateString('ticket.comment.attachments[1].content_type','<string>');
$json->UpdateString('ticket.comment.attachments[1].content_url','<string>');
$json->UpdateString('ticket.comment.attachments[1].deleted','<boolean>');
$json->UpdateString('ticket.comment.attachments[1].file_name','<string>');
$json->UpdateString('ticket.comment.attachments[1].height','<string>');
$json->UpdateString('ticket.comment.attachments[1].id','<integer>');
$json->UpdateString('ticket.comment.attachments[1].inline','<boolean>');
$json->UpdateString('ticket.comment.attachments[1].malware_access_override','<boolean>');
$json->UpdateString('ticket.comment.attachments[1].malware_scan_result','<string>');
$json->UpdateString('ticket.comment.attachments[1].mapped_content_url','<string>');
$json->UpdateString('ticket.comment.attachments[1].size','<integer>');
$json->UpdateString('ticket.comment.attachments[1].url','<string>');
$json->UpdateString('ticket.comment.attachments[1].width','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].content_type','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].content_url','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].deleted','<boolean>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].file_name','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].height','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].id','<integer>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].inline','<boolean>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].malware_access_override','<boolean>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].malware_scan_result','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].mapped_content_url','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].size','<integer>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].url','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].width','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].content_type','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].content_url','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].deleted','<boolean>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].file_name','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].height','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].id','<integer>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].inline','<boolean>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].malware_access_override','<boolean>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].malware_scan_result','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].mapped_content_url','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].size','<integer>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].url','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].width','<string>');
$json->UpdateString('ticket.comment.audit_id','<integer>');
$json->UpdateString('ticket.comment.author_id','<integer>');
$json->UpdateString('ticket.comment.body','<string>');
$json->UpdateString('ticket.comment.created_at','<dateTime>');
$json->UpdateString('ticket.comment.html_body','<string>');
$json->UpdateString('ticket.comment.id','<integer>');
$json->UpdateBool('ticket.comment.metadata.cillum_7',0);
$json->UpdateString('ticket.comment.plain_body','<string>');
$json->UpdateString('ticket.comment.public','<boolean>');
$json->UpdateString('ticket.comment.type','<string>');
$json->UpdateString('ticket.comment.uploads[0]','<string>');
$json->UpdateString('ticket.comment.uploads[1]','<string>');
$json->UpdateString('ticket.comment.via.channel','<string>');
$json->UpdateString('ticket.comment.via.source.amet_93','ex tempor esse ut');
$json->UpdateInt('ticket.comment.via.source.non_e',23632022);
$json->UpdateString('ticket.custom_fields','<array>');
$json->UpdateString('ticket.custom_status_id','<integer>');
$json->UpdateString('ticket.due_at','<dateTime>');
$json->UpdateString('ticket.email_ccs[0].action','delete');
$json->UpdateString('ticket.email_ccs[0].user_email','<email>');
$json->UpdateString('ticket.email_ccs[0].user_id','<string>');
$json->UpdateString('ticket.email_ccs[0].user_name','<string>');
$json->UpdateString('ticket.email_ccs[1].action','put');
$json->UpdateString('ticket.email_ccs[1].user_email','<email>');
$json->UpdateString('ticket.email_ccs[1].user_id','<string>');
$json->UpdateString('ticket.email_ccs[1].user_name','<string>');
$json->UpdateString('ticket.external_id','<string>');
$json->UpdateString('ticket.followers[0].action','put');
$json->UpdateString('ticket.followers[0].user_email','<email>');
$json->UpdateString('ticket.followers[0].user_id','<string>');
$json->UpdateString('ticket.followers[1].action','delete');
$json->UpdateString('ticket.followers[1].user_email','<email>');
$json->UpdateString('ticket.followers[1].user_id','<string>');
$json->UpdateString('ticket.group_id','<integer>');
$json->UpdateString('ticket.organization_id','<integer>');
$json->UpdateString('ticket.priority','low');
$json->UpdateString('ticket.problem_id','<integer>');
$json->UpdateString('ticket.requester_id','<integer>');
$json->UpdateString('ticket.safe_update','<boolean>');
$json->UpdateString('ticket.sharing_agreement_ids[0]','<integer>');
$json->UpdateString('ticket.sharing_agreement_ids[1]','<integer>');
$json->UpdateString('ticket.status','closed');
$json->UpdateString('ticket.subject','<string>');
$json->UpdateString('ticket.tags','<array>');
$json->UpdateString('ticket.type','problem');
$json->UpdateString('ticket.updated_stamp','<dateTime>');
$http->SetRequestHeader('Content-Type','application/json');
$http->SetRequestHeader('Accept','application/json');
$sbRequestBody = new COM("Chilkat_9_5_0.StringBuilder");
$json->EmitSb($sbRequestBody);
// resp is a Chilkat_9_5_0.HttpResponse
$resp = $http->PTextSb('PUT','https://example.zendesk.com/api/v2/tickets/:ticket_id',$sbRequestBody,'utf-8','application/json',0,0);
if ($http->LastMethodSuccess == 0) {
print $http->LastErrorText . "\n";
exit;
}
$sbResponseBody = new COM("Chilkat_9_5_0.StringBuilder");
$resp->GetBodySb($sbResponseBody);
$jResp = new COM("Chilkat_9_5_0.JsonObject");
$jResp->LoadSb($sbResponseBody);
$jResp->EmitCompact = 0;
print 'Response Body:' . "\n";
print $jResp->emit() . "\n";
$respStatusCode = $resp->StatusCode;
print 'Response Status Code = ' . $respStatusCode . "\n";
if ($respStatusCode >= 400) {
print 'Response Header:' . "\n";
print $resp->Header . "\n";
print 'Failed.' . "\n";
exit;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "audit": {
// "author_id": "<integer>",
// "created_at": "<dateTime>",
// "events": "<array>",
// "id": "<integer>",
// "metadata": {},
// "ticket_id": "<integer>",
// "via": {
// "channel": "<string>",
// "source": {
// "from": {
// "address": "<string>",
// "id": "<integer>",
// "name": "<string>",
// "title": "<string>"
// },
// "rel": "<string>",
// "to": {
// "address": "<string>",
// "name": "<string>"
// },
// "nullaa62": -20078804,
// "quisfc": false
// }
// }
// },
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "urgent",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "exe0": true,
// "velit_e": false
// },
// "sharing_agreement_ids": "<array>",
// "status": "closed",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "ad33": false,
// "quis_f4": true,
// "adipisicing_d": false,
// "occaecat_4d7": 98409446.93072239
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$Author_id = $jResp->stringOf('audit.author_id');
$Created_at = $jResp->stringOf('audit.created_at');
$Events = $jResp->stringOf('audit.events');
$Id = $jResp->stringOf('audit.id');
$Ticket_id = $jResp->stringOf('audit.ticket_id');
$Channel = $jResp->stringOf('audit.via.channel');
$Address = $jResp->stringOf('audit.via.source.from.address');
$FromId = $jResp->stringOf('audit.via.source.from.id');
$Name = $jResp->stringOf('audit.via.source.from.name');
$Title = $jResp->stringOf('audit.via.source.from.title');
$Rel = $jResp->stringOf('audit.via.source.rel');
$ToAddress = $jResp->stringOf('audit.via.source.to.address');
$ToName = $jResp->stringOf('audit.via.source.to.name');
$Nullaa62 = $jResp->IntOf('audit.via.source.nullaa62');
$Quisfc = $jResp->BoolOf('audit.via.source.quisfc');
$Requester_id = $jResp->stringOf('ticket.requester_id');
$Allow_attachments = $jResp->stringOf('ticket.allow_attachments');
$Allow_channelback = $jResp->stringOf('ticket.allow_channelback');
$Assignee_email = $jResp->stringOf('ticket.assignee_email');
$Assignee_id = $jResp->stringOf('ticket.assignee_id');
$Attribute_value_ids = $jResp->stringOf('ticket.attribute_value_ids');
$Brand_id = $jResp->stringOf('ticket.brand_id');
$Collaborator_ids = $jResp->stringOf('ticket.collaborator_ids');
$ticketCreated_at = $jResp->stringOf('ticket.created_at');
$Custom_fields = $jResp->stringOf('ticket.custom_fields');
$Custom_status_id = $jResp->stringOf('ticket.custom_status_id');
$Description = $jResp->stringOf('ticket.description');
$Due_at = $jResp->stringOf('ticket.due_at');
$Email_cc_ids = $jResp->stringOf('ticket.email_cc_ids');
$External_id = $jResp->stringOf('ticket.external_id');
$Follower_ids = $jResp->stringOf('ticket.follower_ids');
$Followup_ids = $jResp->stringOf('ticket.followup_ids');
$Forum_topic_id = $jResp->stringOf('ticket.forum_topic_id');
$From_messaging_channel = $jResp->stringOf('ticket.from_messaging_channel');
$Group_id = $jResp->stringOf('ticket.group_id');
$Has_incidents = $jResp->stringOf('ticket.has_incidents');
$ticketId = $jResp->stringOf('ticket.id');
$Is_public = $jResp->stringOf('ticket.is_public');
$Macro_id = $jResp->stringOf('ticket.macro_id');
$Macro_ids = $jResp->stringOf('ticket.macro_ids');
$Organization_id = $jResp->stringOf('ticket.organization_id');
$Priority = $jResp->stringOf('ticket.priority');
$Problem_id = $jResp->stringOf('ticket.problem_id');
$Raw_subject = $jResp->stringOf('ticket.raw_subject');
$Recipient = $jResp->stringOf('ticket.recipient');
$Safe_update = $jResp->stringOf('ticket.safe_update');
$Exe0 = $jResp->BoolOf('ticket.satisfaction_rating.exe0');
$Velit_e = $jResp->BoolOf('ticket.satisfaction_rating.velit_e');
$Sharing_agreement_ids = $jResp->stringOf('ticket.sharing_agreement_ids');
$Status = $jResp->stringOf('ticket.status');
$Subject = $jResp->stringOf('ticket.subject');
$Submitter_id = $jResp->stringOf('ticket.submitter_id');
$Tags = $jResp->stringOf('ticket.tags');
$Ticket_form_id = $jResp->stringOf('ticket.ticket_form_id');
$v_Type = $jResp->stringOf('ticket.type');
$Updated_at = $jResp->stringOf('ticket.updated_at');
$Updated_stamp = $jResp->stringOf('ticket.updated_stamp');
$v_Url = $jResp->stringOf('ticket.url');
$ViaChannel = $jResp->stringOf('ticket.via.channel');
$Ad33 = $jResp->BoolOf('ticket.via.source.ad33');
$Quis_f4 = $jResp->BoolOf('ticket.via.source.quis_f4');
$Adipisicing_d = $jResp->BoolOf('ticket.via.source.adipisicing_d');
$Occaecat_4d7 = $jResp->stringOf('ticket.via.source.occaecat_4d7');
$Via_followup_source_id = $jResp->stringOf('ticket.via_followup_source_id');
$Via_id = $jResp->stringOf('ticket.via_id');
$i = 0;
$count_i = $jResp->SizeOfArray('ticket.collaborators');
while ($i < $count_i) {
$jResp->I = $i;
$email = $jResp->stringOf('ticket.collaborators[i].email');
$name = $jResp->stringOf('ticket.collaborators[i].name');
$i = $i + 1;
}
?>
Curl Command
curl -u login:password -X PUT
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"ticket": {
"additional_collaborators": [
{
"email": "<email>",
"name": "<string>"
},
{
"email": "<email>",
"name": "<string>"
}
],
"assignee_email": "<email>",
"assignee_id": "<integer>",
"attribute_value_ids": [
"<integer>",
"<integer>"
],
"collaborator_ids": "<array>",
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"cillum_7": false
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"amet_93": "ex tempor esse ut",
"non_e": 23632022
}
}
},
"custom_fields": "<array>",
"custom_status_id": "<integer>",
"due_at": "<dateTime>",
"email_ccs": [
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
},
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
}
],
"external_id": "<string>",
"followers": [
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>"
},
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>"
}
],
"group_id": "<integer>",
"organization_id": "<integer>",
"priority": "low",
"problem_id": "<integer>",
"requester_id": "<integer>",
"safe_update": "<boolean>",
"sharing_agreement_ids": [
"<integer>",
"<integer>"
],
"status": "closed",
"subject": "<string>",
"tags": "<array>",
"type": "problem",
"updated_stamp": "<dateTime>"
}
}'
https://example.zendesk.com/api/v2/tickets/:ticket_id
Postman Collection Item JSON
{
"name": "Update Ticket",
"request": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"cillum_7\": false\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"amet_93\": \"ex tempor esse ut\",\n \"non_e\": 23632022\n }\n }\n },\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"low\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"problem\",\n \"updated_stamp\": \"<dateTime>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
}
},
"response": [
{
"name": "Successful request",
"originalRequest": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"cillum_7\": false\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"amet_93\": \"ex tempor esse ut\",\n \"non_e\": 23632022\n }\n }\n },\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"low\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"problem\",\n \"updated_stamp\": \"<dateTime>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"audit\": {\n \"author_id\": \"<integer>\",\n \"created_at\": \"<dateTime>\",\n \"events\": \"<array>\",\n \"id\": \"<integer>\",\n \"metadata\": {},\n \"ticket_id\": \"<integer>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n },\n \"nullaa62\": -20078804,\n \"quisfc\": false\n }\n }\n },\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"exe0\": true,\n \"velit_e\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ad33\": false,\n \"quis_f4\": true,\n \"adipisicing_d\": false,\n \"occaecat_4d7\": 98409446.93072239\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
}
]
}
