phpAx / Support API / Show Ticket Metrics
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<?php
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
$http = new COM("Chilkat_9_5_0.Http");
$http->BasicAuth = 1;
$http->Login = 'login';
$http->Password = 'password';
$http->SetRequestHeader('Accept','application/json');
$sbResponseBody = new COM("Chilkat_9_5_0.StringBuilder");
$success = $http->QuickGetSb('https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id',$sbResponseBody);
if ($success == 0) {
print $http->LastErrorText . "\n";
exit;
}
$jResp = new COM("Chilkat_9_5_0.JsonObject");
$jResp->LoadSb($sbResponseBody);
$jResp->EmitCompact = 0;
print 'Response Body:' . "\n";
print $jResp->emit() . "\n";
$respStatusCode = $http->LastStatus;
print 'Response Status Code = ' . $respStatusCode . "\n";
if ($respStatusCode >= 400) {
print 'Response Header:' . "\n";
print $http->LastHeader . "\n";
print 'Failed.' . "\n";
exit;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket_metric": [
// {
// "agent_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "assigned_at": "<dateTime>",
// "assignee_stations": "<integer>",
// "assignee_updated_at": "<dateTime>",
// "created_at": "<dateTime>",
// "custom_status_updated_at": "<dateTime>",
// "first_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "full_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "group_stations": "<integer>",
// "id": "<integer>",
// "initially_assigned_at": "<dateTime>",
// "latest_comment_added_at": "<dateTime>",
// "on_hold_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reopens": "<integer>",
// "replies": "<integer>",
// "reply_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reply_time_in_seconds": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "requester_updated_at": "<dateTime>",
// "requester_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "solved_at": "<dateTime>",
// "status_updated_at": "<dateTime>",
// "ticket_id": "<integer>",
// "updated_at": "<dateTime>",
// "url": "<string>"
// },
// {
// "agent_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "assigned_at": "<dateTime>",
// "assignee_stations": "<integer>",
// "assignee_updated_at": "<dateTime>",
// "created_at": "<dateTime>",
// "custom_status_updated_at": "<dateTime>",
// "first_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "full_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "group_stations": "<integer>",
// "id": "<integer>",
// "initially_assigned_at": "<dateTime>",
// "latest_comment_added_at": "<dateTime>",
// "on_hold_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reopens": "<integer>",
// "replies": "<integer>",
// "reply_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reply_time_in_seconds": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "requester_updated_at": "<dateTime>",
// "requester_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "solved_at": "<dateTime>",
// "status_updated_at": "<dateTime>",
// "ticket_id": "<integer>",
// "updated_at": "<dateTime>",
// "url": "<string>"
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$i = 0;
$count_i = $jResp->SizeOfArray('ticket_metric');
while ($i < $count_i) {
$jResp->I = $i;
$Business = $jResp->stringOf('ticket_metric[i].agent_wait_time_in_minutes.business');
$Calendar = $jResp->stringOf('ticket_metric[i].agent_wait_time_in_minutes.calendar');
$assigned_at = $jResp->stringOf('ticket_metric[i].assigned_at');
$assignee_stations = $jResp->stringOf('ticket_metric[i].assignee_stations');
$assignee_updated_at = $jResp->stringOf('ticket_metric[i].assignee_updated_at');
$created_at = $jResp->stringOf('ticket_metric[i].created_at');
$custom_status_updated_at = $jResp->stringOf('ticket_metric[i].custom_status_updated_at');
$first_resolution_time_in_minutesBusiness = $jResp->stringOf('ticket_metric[i].first_resolution_time_in_minutes.business');
$first_resolution_time_in_minutesCalendar = $jResp->stringOf('ticket_metric[i].first_resolution_time_in_minutes.calendar');
$full_resolution_time_in_minutesBusiness = $jResp->stringOf('ticket_metric[i].full_resolution_time_in_minutes.business');
$full_resolution_time_in_minutesCalendar = $jResp->stringOf('ticket_metric[i].full_resolution_time_in_minutes.calendar');
$group_stations = $jResp->stringOf('ticket_metric[i].group_stations');
$id = $jResp->stringOf('ticket_metric[i].id');
$initially_assigned_at = $jResp->stringOf('ticket_metric[i].initially_assigned_at');
$latest_comment_added_at = $jResp->stringOf('ticket_metric[i].latest_comment_added_at');
$on_hold_time_in_minutesBusiness = $jResp->stringOf('ticket_metric[i].on_hold_time_in_minutes.business');
$on_hold_time_in_minutesCalendar = $jResp->stringOf('ticket_metric[i].on_hold_time_in_minutes.calendar');
$reopens = $jResp->stringOf('ticket_metric[i].reopens');
$replies = $jResp->stringOf('ticket_metric[i].replies');
$reply_time_in_minutesBusiness = $jResp->stringOf('ticket_metric[i].reply_time_in_minutes.business');
$reply_time_in_minutesCalendar = $jResp->stringOf('ticket_metric[i].reply_time_in_minutes.calendar');
$reply_time_in_secondsBusiness = $jResp->stringOf('ticket_metric[i].reply_time_in_seconds.business');
$reply_time_in_secondsCalendar = $jResp->stringOf('ticket_metric[i].reply_time_in_seconds.calendar');
$requester_updated_at = $jResp->stringOf('ticket_metric[i].requester_updated_at');
$requester_wait_time_in_minutesBusiness = $jResp->stringOf('ticket_metric[i].requester_wait_time_in_minutes.business');
$requester_wait_time_in_minutesCalendar = $jResp->stringOf('ticket_metric[i].requester_wait_time_in_minutes.calendar');
$solved_at = $jResp->stringOf('ticket_metric[i].solved_at');
$status_updated_at = $jResp->stringOf('ticket_metric[i].status_updated_at');
$ticket_id = $jResp->stringOf('ticket_metric[i].ticket_id');
$updated_at = $jResp->stringOf('ticket_metric[i].updated_at');
$url = $jResp->stringOf('ticket_metric[i].url');
$i = $i + 1;
}
?>
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id
Postman Collection Item JSON
{
"name": "Show Ticket Metrics",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics",
":ticket_metric_id"
],
"variable": [
{
"key": "ticket_metric_id",
"value": "<string>"
}
]
},
"description": "Returns a specific metric, or the metrics of a specific ticket.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics",
":ticket_metric_id"
],
"variable": [
{
"key": "ticket_metric_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_metric\": [\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}
