Chilkat Online Tools

phpAx / Support API / List SLA Policies

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<?php

// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

$http = new COM("Chilkat_9_5_0.Http");

$http->BasicAuth = 1;
$http->Login = 'login';
$http->Password = 'password';

$http->SetRequestHeader('Accept','application/json');

$sbResponseBody = new COM("Chilkat_9_5_0.StringBuilder");
$success = $http->QuickGetSb('https://example.zendesk.com/api/v2/slas/policies',$sbResponseBody);
if ($success == 0) {
    print $http->LastErrorText . "\n";
    exit;
}

$jResp = new COM("Chilkat_9_5_0.JsonObject");
$jResp->LoadSb($sbResponseBody);
$jResp->EmitCompact = 0;

print 'Response Body:' . "\n";
print $jResp->emit() . "\n";

$respStatusCode = $http->LastStatus;
print 'Response Status Code = ' . $respStatusCode . "\n";
if ($respStatusCode >= 400) {
    print 'Response Header:' . "\n";
    print $http->LastHeader . "\n";
    print 'Failed.' . "\n";
    exit;
}

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "count": "<integer>",
//   "next_page": "<string>",
//   "previous_page": "<string>",
//   "sla_policies": [
//     {
//       "title": "<string>",
//       "filter": {
//         "all": [
//           {
//             "field": "<string>",
//             "operator": "<string>",
//             "value": "<string>"
//           },
//           {
//             "field": "<string>",
//             "operator": "<string>",
//             "value": "<string>"
//           }
//         ],
//         "any": [
//           {
//             "field": "<string>",
//             "operator": "<string>",
//             "value": "<string>"
//           },
//           {
//             "field": "<string>",
//             "operator": "<string>",
//             "value": "<string>"
//           }
//         ]
//       },
//       "created_at": "<dateTime>",
//       "description": "<string>",
//       "id": "<integer>",
//       "policy_metrics": [
//         {
//           "business_hours": "<boolean>",
//           "metric": "<string>",
//           "priority": "<string>",
//           "target": "<integer>"
//         },
//         {
//           "business_hours": "<boolean>",
//           "metric": "<string>",
//           "priority": "<string>",
//           "target": "<integer>"
//         }
//       ],
//       "position": "<integer>",
//       "updated_at": "<dateTime>",
//       "url": "<string>"
//     },
//     {
//       "title": "<string>",
//       "filter": {
//         "all": [
//           {
//             "field": "<string>",
//             "operator": "<string>",
//             "value": "<string>"
//           },
//           {
//             "field": "<string>",
//             "operator": "<string>",
//             "value": "<string>"
//           }
//         ],
//         "any": [
//           {
//             "field": "<string>",
//             "operator": "<string>",
//             "value": "<string>"
//           },
//           {
//             "field": "<string>",
//             "operator": "<string>",
//             "value": "<string>"
//           }
//         ]
//       },
//       "created_at": "<dateTime>",
//       "description": "<string>",
//       "id": "<integer>",
//       "policy_metrics": [
//         {
//           "business_hours": "<boolean>",
//           "metric": "<string>",
//           "priority": "<string>",
//           "target": "<integer>"
//         },
//         {
//           "business_hours": "<boolean>",
//           "metric": "<string>",
//           "priority": "<string>",
//           "target": "<integer>"
//         }
//       ],
//       "position": "<integer>",
//       "updated_at": "<dateTime>",
//       "url": "<string>"
//     }
//   ]
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

$count = $jResp->stringOf('count');
$next_page = $jResp->stringOf('next_page');
$previous_page = $jResp->stringOf('previous_page');
$i = 0;
$count_i = $jResp->SizeOfArray('sla_policies');
while ($i < $count_i) {
    $jResp->I = $i;
    $title = $jResp->stringOf('sla_policies[i].title');
    $created_at = $jResp->stringOf('sla_policies[i].created_at');
    $description = $jResp->stringOf('sla_policies[i].description');
    $id = $jResp->stringOf('sla_policies[i].id');
    $position = $jResp->stringOf('sla_policies[i].position');
    $updated_at = $jResp->stringOf('sla_policies[i].updated_at');
    $url = $jResp->stringOf('sla_policies[i].url');
    $j = 0;
    $count_j = $jResp->SizeOfArray('sla_policies[i].filter.all');
    while ($j < $count_j) {
        $jResp->J = $j;
        $field = $jResp->stringOf('sla_policies[i].filter.all[j].field');
        $operator = $jResp->stringOf('sla_policies[i].filter.all[j].operator');
        $value = $jResp->stringOf('sla_policies[i].filter.all[j].value');
        $j = $j + 1;
    }

    $j = 0;
    $count_j = $jResp->SizeOfArray('sla_policies[i].filter.any');
    while ($j < $count_j) {
        $jResp->J = $j;
        $field = $jResp->stringOf('sla_policies[i].filter.any[j].field');
        $operator = $jResp->stringOf('sla_policies[i].filter.any[j].operator');
        $value = $jResp->stringOf('sla_policies[i].filter.any[j].value');
        $j = $j + 1;
    }

    $j = 0;
    $count_j = $jResp->SizeOfArray('sla_policies[i].policy_metrics');
    while ($j < $count_j) {
        $jResp->J = $j;
        $business_hours = $jResp->stringOf('sla_policies[i].policy_metrics[j].business_hours');
        $metric = $jResp->stringOf('sla_policies[i].policy_metrics[j].metric');
        $priority = $jResp->stringOf('sla_policies[i].policy_metrics[j].priority');
        $target = $jResp->stringOf('sla_policies[i].policy_metrics[j].target');
        $j = $j + 1;
    }

    $i = $i + 1;
}


?>

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/slas/policies

Postman Collection Item JSON

{
  "name": "List SLA Policies",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/slas/policies",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "slas",
        "policies"
      ]
    },
    "description": "#### Availability\n\n* Accounts on the Support Professional or Suite Growth plan or above\n\n#### Allowed For\n\n* Admins\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/slas/policies",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "slas",
            "policies"
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"count\": \"<integer>\",\n  \"next_page\": \"<string>\",\n  \"previous_page\": \"<string>\",\n  \"sla_policies\": [\n    {\n      \"title\": \"<string>\",\n      \"filter\": {\n        \"all\": [\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          },\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          }\n        ],\n        \"any\": [\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          },\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          }\n        ]\n      },\n      \"created_at\": \"<dateTime>\",\n      \"description\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"policy_metrics\": [\n        {\n          \"business_hours\": \"<boolean>\",\n          \"metric\": \"<string>\",\n          \"priority\": \"<string>\",\n          \"target\": \"<integer>\"\n        },\n        {\n          \"business_hours\": \"<boolean>\",\n          \"metric\": \"<string>\",\n          \"priority\": \"<string>\",\n          \"target\": \"<integer>\"\n        }\n      ],\n      \"position\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    },\n    {\n      \"title\": \"<string>\",\n      \"filter\": {\n        \"all\": [\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          },\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          }\n        ],\n        \"any\": [\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          },\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          }\n        ]\n      },\n      \"created_at\": \"<dateTime>\",\n      \"description\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"policy_metrics\": [\n        {\n          \"business_hours\": \"<boolean>\",\n          \"metric\": \"<string>\",\n          \"priority\": \"<string>\",\n          \"target\": \"<integer>\"\n        },\n        {\n          \"business_hours\": \"<boolean>\",\n          \"metric\": \"<string>\",\n          \"priority\": \"<string>\",\n          \"target\": \"<integer>\"\n        }\n      ],\n      \"position\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    }\n  ]\n}"
    }
  ]
}