Chilkat Online Tools

phpAx / Support API / Set Ticket Attribute Values

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<?php

// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

// For versions of Chilkat < 10.0.0, use new COM('Chilkat_9_5_0.Chilkat.Http')
$http = new COM("Chilkat.Http");

$http->BasicAuth = 1;
$http->Login = 'login';
$http->Password = 'password';

$http->SetRequestHeader('Accept','application/json');

// resp is a Chilkat.HttpResponse
$resp = $http->QuickRequest('POST','https://example.zendesk.com/api/v2/routing/tickets/:ticket_id/instance_values');
if ($http->LastMethodSuccess == 0) {
    print $http->LastErrorText . "\n";
    exit;
}

// For versions of Chilkat < 10.0.0, use new COM('Chilkat_9_5_0.Chilkat.StringBuilder')
$sbResponseBody = new COM("Chilkat.StringBuilder");
$resp->GetBodySb($sbResponseBody);

// For versions of Chilkat < 10.0.0, use new COM('Chilkat_9_5_0.Chilkat.JsonObject')
$jResp = new COM("Chilkat.JsonObject");
$jResp->LoadSb($sbResponseBody);
$jResp->EmitCompact = 0;

print 'Response Body:' . "\n";
print $jResp->emit() . "\n";

$respStatusCode = $resp->StatusCode;
print 'Response Status Code = ' . $respStatusCode . "\n";
if ($respStatusCode >= 400) {
    print 'Response Header:' . "\n";
    print $resp->Header . "\n";
    print 'Failed.' . "\n";

    exit;
}

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "attribute_values": [
//     {
//       "attribute_id": "<string>",
//       "created_at": "<dateTime>",
//       "id": "<string>",
//       "name": "<string>",
//       "updated_at": "<dateTime>",
//       "url": "<string>"
//     },
//     {
//       "attribute_id": "<string>",
//       "created_at": "<dateTime>",
//       "id": "<string>",
//       "name": "<string>",
//       "updated_at": "<dateTime>",
//       "url": "<string>"
//     }
//   ]
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

$i = 0;
$count_i = $jResp->SizeOfArray('attribute_values');
while ($i < $count_i) {
    $jResp->I = $i;
    $attribute_id = $jResp->stringOf('attribute_values[i].attribute_id');
    $created_at = $jResp->stringOf('attribute_values[i].created_at');
    $id = $jResp->stringOf('attribute_values[i].id');
    $name = $jResp->stringOf('attribute_values[i].name');
    $updated_at = $jResp->stringOf('attribute_values[i].updated_at');
    $url = $jResp->stringOf('attribute_values[i].url');
    $i = $i + 1;
}


?>

Curl Command

curl  -u login:password -X POST
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/routing/tickets/:ticket_id/instance_values

Postman Collection Item JSON

{
  "name": "Set Ticket Attribute Values",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/routing/tickets/:ticket_id/instance_values",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "routing",
        "tickets",
        ":ticket_id",
        "instance_values"
      ],
      "variable": [
        {
          "key": "ticket_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Adds the specified attributes if no attributes exists, or replaces all existing attributes with the specified attributes.\n\nInvalid or deleted attributes are ignored.\n\n#### Allowed For\n\n* Admins\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/routing/tickets/:ticket_id/instance_values",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "routing",
            "tickets",
            ":ticket_id",
            "instance_values"
          ],
          "variable": [
            {
              "key": "ticket_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"attribute_values\": [\n    {\n      \"attribute_id\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<string>\",\n      \"name\": \"<string>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    },\n    {\n      \"attribute_id\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<string>\",\n      \"name\": \"<string>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    }\n  ]\n}"
    }
  ]
}