phpAx / Support API / Create Ticket or Voicemail Ticket
Back to Collection Items
<?php
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
$http = new COM("Chilkat_9_5_0.Http");
$http->BasicAuth = 1;
$http->Login = 'login';
$http->Password = 'password';
// Use this online tool to generate code from sample JSON: Generate Code to Create JSON
// The following JSON is sent in the request body.
// {
// "display_to_agent": "<integer>",
// "ticket": {
// "comment": {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "audit_id": "<integer>",
// "author_id": "<integer>",
// "body": "<string>",
// "created_at": "<dateTime>",
// "html_body": "<string>",
// "id": "<integer>",
// "metadata": {
// "sed_f": -35238092,
// "amet_d89": "sint"
// },
// "plain_body": "<string>",
// "public": "<boolean>",
// "type": "<string>",
// "uploads": [
// "<string>",
// "<string>"
// ],
// "via": {
// "channel": "<string>",
// "source": {
// "culpa_b8_": false,
// "exercitation87": "in incididunt commodo"
// }
// }
// },
// "priority": "urgent",
// "via_id": 46,
// "voice_comment": {
// "answered_by_id": "<integer>",
// "call_duration": "<integer>",
// "from": "<string>",
// "location": "<string>",
// "recording_url": "<string>",
// "started_at": "<dateTime>",
// "to": "<string>",
// "transcription_text": "<string>"
// }
// }
// }
$json = new COM("Chilkat_9_5_0.JsonObject");
$json->UpdateString('display_to_agent','<integer>');
$json->UpdateString('ticket.comment.attachments[0].content_type','<string>');
$json->UpdateString('ticket.comment.attachments[0].content_url','<string>');
$json->UpdateString('ticket.comment.attachments[0].deleted','<boolean>');
$json->UpdateString('ticket.comment.attachments[0].file_name','<string>');
$json->UpdateString('ticket.comment.attachments[0].height','<string>');
$json->UpdateString('ticket.comment.attachments[0].id','<integer>');
$json->UpdateString('ticket.comment.attachments[0].inline','<boolean>');
$json->UpdateString('ticket.comment.attachments[0].malware_access_override','<boolean>');
$json->UpdateString('ticket.comment.attachments[0].malware_scan_result','<string>');
$json->UpdateString('ticket.comment.attachments[0].mapped_content_url','<string>');
$json->UpdateString('ticket.comment.attachments[0].size','<integer>');
$json->UpdateString('ticket.comment.attachments[0].url','<string>');
$json->UpdateString('ticket.comment.attachments[0].width','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].content_type','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].content_url','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].deleted','<boolean>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].file_name','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].height','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].id','<integer>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].inline','<boolean>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].malware_access_override','<boolean>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].malware_scan_result','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].mapped_content_url','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].size','<integer>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].url','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[0].width','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].content_type','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].content_url','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].deleted','<boolean>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].file_name','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].height','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].id','<integer>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].inline','<boolean>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].malware_access_override','<boolean>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].malware_scan_result','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].mapped_content_url','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].size','<integer>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].url','<string>');
$json->UpdateString('ticket.comment.attachments[0].thumbnails[1].width','<string>');
$json->UpdateString('ticket.comment.attachments[1].content_type','<string>');
$json->UpdateString('ticket.comment.attachments[1].content_url','<string>');
$json->UpdateString('ticket.comment.attachments[1].deleted','<boolean>');
$json->UpdateString('ticket.comment.attachments[1].file_name','<string>');
$json->UpdateString('ticket.comment.attachments[1].height','<string>');
$json->UpdateString('ticket.comment.attachments[1].id','<integer>');
$json->UpdateString('ticket.comment.attachments[1].inline','<boolean>');
$json->UpdateString('ticket.comment.attachments[1].malware_access_override','<boolean>');
$json->UpdateString('ticket.comment.attachments[1].malware_scan_result','<string>');
$json->UpdateString('ticket.comment.attachments[1].mapped_content_url','<string>');
$json->UpdateString('ticket.comment.attachments[1].size','<integer>');
$json->UpdateString('ticket.comment.attachments[1].url','<string>');
$json->UpdateString('ticket.comment.attachments[1].width','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].content_type','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].content_url','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].deleted','<boolean>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].file_name','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].height','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].id','<integer>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].inline','<boolean>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].malware_access_override','<boolean>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].malware_scan_result','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].mapped_content_url','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].size','<integer>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].url','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[0].width','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].content_type','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].content_url','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].deleted','<boolean>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].file_name','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].height','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].id','<integer>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].inline','<boolean>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].malware_access_override','<boolean>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].malware_scan_result','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].mapped_content_url','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].size','<integer>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].url','<string>');
$json->UpdateString('ticket.comment.attachments[1].thumbnails[1].width','<string>');
$json->UpdateString('ticket.comment.audit_id','<integer>');
$json->UpdateString('ticket.comment.author_id','<integer>');
$json->UpdateString('ticket.comment.body','<string>');
$json->UpdateString('ticket.comment.created_at','<dateTime>');
$json->UpdateString('ticket.comment.html_body','<string>');
$json->UpdateString('ticket.comment.id','<integer>');
$json->UpdateInt('ticket.comment.metadata.sed_f',-35238092);
$json->UpdateString('ticket.comment.metadata.amet_d89','sint');
$json->UpdateString('ticket.comment.plain_body','<string>');
$json->UpdateString('ticket.comment.public','<boolean>');
$json->UpdateString('ticket.comment.type','<string>');
$json->UpdateString('ticket.comment.uploads[0]','<string>');
$json->UpdateString('ticket.comment.uploads[1]','<string>');
$json->UpdateString('ticket.comment.via.channel','<string>');
$json->UpdateBool('ticket.comment.via.source.culpa_b8_',0);
$json->UpdateString('ticket.comment.via.source.exercitation87','in incididunt commodo');
$json->UpdateString('ticket.priority','urgent');
$json->UpdateInt('ticket.via_id',46);
$json->UpdateString('ticket.voice_comment.answered_by_id','<integer>');
$json->UpdateString('ticket.voice_comment.call_duration','<integer>');
$json->UpdateString('ticket.voice_comment.from','<string>');
$json->UpdateString('ticket.voice_comment.location','<string>');
$json->UpdateString('ticket.voice_comment.recording_url','<string>');
$json->UpdateString('ticket.voice_comment.started_at','<dateTime>');
$json->UpdateString('ticket.voice_comment.to','<string>');
$json->UpdateString('ticket.voice_comment.transcription_text','<string>');
$http->SetRequestHeader('Content-Type','application/json');
$http->SetRequestHeader('Accept','application/json');
// resp is a Chilkat_9_5_0.HttpResponse
$resp = $http->PostJson3('https://example.zendesk.com/api/v2/channels/voice/tickets','application/json',$json);
if ($http->LastMethodSuccess == 0) {
print $http->LastErrorText . "\n";
exit;
}
$sbResponseBody = new COM("Chilkat_9_5_0.StringBuilder");
$resp->GetBodySb($sbResponseBody);
$jResp = new COM("Chilkat_9_5_0.JsonObject");
$jResp->LoadSb($sbResponseBody);
$jResp->EmitCompact = 0;
print 'Response Body:' . "\n";
print $jResp->emit() . "\n";
$respStatusCode = $resp->StatusCode;
print 'Response Status Code = ' . $respStatusCode . "\n";
if ($respStatusCode >= 400) {
print 'Response Header:' . "\n";
print $resp->Header . "\n";
print 'Failed.' . "\n";
exit;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "normal",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "in_11": -9796534.714120895
// },
// "sharing_agreement_ids": "<array>",
// "status": "hold",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "Ut__a": -44750185.46031158,
// "dolored2b": 8252599,
// "mollit1a6": true
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$Requester_id = $jResp->stringOf('ticket.requester_id');
$Allow_attachments = $jResp->stringOf('ticket.allow_attachments');
$Allow_channelback = $jResp->stringOf('ticket.allow_channelback');
$Assignee_email = $jResp->stringOf('ticket.assignee_email');
$Assignee_id = $jResp->stringOf('ticket.assignee_id');
$Attribute_value_ids = $jResp->stringOf('ticket.attribute_value_ids');
$Brand_id = $jResp->stringOf('ticket.brand_id');
$Collaborator_ids = $jResp->stringOf('ticket.collaborator_ids');
$Created_at = $jResp->stringOf('ticket.created_at');
$Custom_fields = $jResp->stringOf('ticket.custom_fields');
$Custom_status_id = $jResp->stringOf('ticket.custom_status_id');
$Description = $jResp->stringOf('ticket.description');
$Due_at = $jResp->stringOf('ticket.due_at');
$Email_cc_ids = $jResp->stringOf('ticket.email_cc_ids');
$External_id = $jResp->stringOf('ticket.external_id');
$Follower_ids = $jResp->stringOf('ticket.follower_ids');
$Followup_ids = $jResp->stringOf('ticket.followup_ids');
$Forum_topic_id = $jResp->stringOf('ticket.forum_topic_id');
$From_messaging_channel = $jResp->stringOf('ticket.from_messaging_channel');
$Group_id = $jResp->stringOf('ticket.group_id');
$Has_incidents = $jResp->stringOf('ticket.has_incidents');
$Id = $jResp->stringOf('ticket.id');
$Is_public = $jResp->stringOf('ticket.is_public');
$Macro_id = $jResp->stringOf('ticket.macro_id');
$Macro_ids = $jResp->stringOf('ticket.macro_ids');
$Organization_id = $jResp->stringOf('ticket.organization_id');
$Priority = $jResp->stringOf('ticket.priority');
$Problem_id = $jResp->stringOf('ticket.problem_id');
$Raw_subject = $jResp->stringOf('ticket.raw_subject');
$Recipient = $jResp->stringOf('ticket.recipient');
$Safe_update = $jResp->stringOf('ticket.safe_update');
$In_11 = $jResp->stringOf('ticket.satisfaction_rating.in_11');
$Sharing_agreement_ids = $jResp->stringOf('ticket.sharing_agreement_ids');
$Status = $jResp->stringOf('ticket.status');
$Subject = $jResp->stringOf('ticket.subject');
$Submitter_id = $jResp->stringOf('ticket.submitter_id');
$Tags = $jResp->stringOf('ticket.tags');
$Ticket_form_id = $jResp->stringOf('ticket.ticket_form_id');
$v_Type = $jResp->stringOf('ticket.type');
$Updated_at = $jResp->stringOf('ticket.updated_at');
$Updated_stamp = $jResp->stringOf('ticket.updated_stamp');
$v_Url = $jResp->stringOf('ticket.url');
$Channel = $jResp->stringOf('ticket.via.channel');
$Ut__a = $jResp->stringOf('ticket.via.source.Ut__a');
$Dolored2b = $jResp->IntOf('ticket.via.source.dolored2b');
$Mollit1a6 = $jResp->BoolOf('ticket.via.source.mollit1a6');
$Via_followup_source_id = $jResp->stringOf('ticket.via_followup_source_id');
$Via_id = $jResp->stringOf('ticket.via_id');
$i = 0;
$count_i = $jResp->SizeOfArray('ticket.collaborators');
while ($i < $count_i) {
$jResp->I = $i;
$email = $jResp->stringOf('ticket.collaborators[i].email');
$name = $jResp->stringOf('ticket.collaborators[i].name');
$i = $i + 1;
}
?>
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"display_to_agent": "<integer>",
"ticket": {
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"sed_f": -35238092,
"amet_d89": "sint"
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"culpa_b8_": false,
"exercitation87": "in incididunt commodo"
}
}
},
"priority": "urgent",
"via_id": 46,
"voice_comment": {
"answered_by_id": "<integer>",
"call_duration": "<integer>",
"from": "<string>",
"location": "<string>",
"recording_url": "<string>",
"started_at": "<dateTime>",
"to": "<string>",
"transcription_text": "<string>"
}
}
}'
https://example.zendesk.com/api/v2/channels/voice/tickets
Postman Collection Item JSON
{
"name": "Create Ticket or Voicemail Ticket",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
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"description": "#### Allowed For\n* Agents\n\n### Creating tickets\n\n#### Introduction\n\nCreating tickets using Talk Partner Edition follows the same conventions as the Create Ticket endpoint. See [Create Ticket](/api-reference/ticketing/tickets/tickets/#create-ticket).\n\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nYou may also include an optional `display_to_agent` value such as the ID of the agent that will see the newly created ticket.\n\nTickets created using this endpoint must have a `via_id` parameter. See the following\nsection for possible values.\n\n#### Zendesk Talk Integration Via IDs\n\nTickets created using this endpoint must have one of the following `via_id` parameters:\n\n| ID | Description\n| ---------| -------------\n| 44 | Voicemail\n| 45 | Phone call (inbound)\n| 46 | Phone call (outbound)\n\n### Creating voicemail tickets\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nThe ticket must have a `voice_comment` with the following values:\n\n| Name | Type | Comment\n| ------------------ | ----------------------| -------\n| from | string | Incoming phone number\n| to | string | Dialed phone number\n| recording_url | string | URL of the recording\n| started_at | date | [ISO 8601](http://en.wikipedia.org/wiki/ISO_8601) timestamp of the call starting time\n| call_duration | integer | Duration in seconds of the call\n| answered_by_id | integer | The agent who answered the call\n| transcription_text | string | Transcription of the call (optional)\n| location | string | Location of the caller (optional)"
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