phpAx / Support API / List Custom Ticket Statuses
Back to Collection Items
<?php
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
$http = new COM("Chilkat_9_5_0.Http");
$http->BasicAuth = 1;
$http->Login = 'login';
$http->Password = 'password';
$queryParams = new COM("Chilkat_9_5_0.JsonObject");
$queryParams->UpdateString('status_categories','<string>');
$queryParams->UpdateString('active','<boolean>');
$queryParams->UpdateString('default','<boolean>');
$http->SetRequestHeader('Accept','application/json');
// resp is a Chilkat_9_5_0.HttpResponse
$resp = $http->QuickRequestParams('GET','https://example.zendesk.com/api/v2/custom_statuses',$queryParams);
if ($http->LastMethodSuccess == 0) {
print $http->LastErrorText . "\n";
exit;
}
$sbResponseBody = new COM("Chilkat_9_5_0.StringBuilder");
$resp->GetBodySb($sbResponseBody);
$jResp = new COM("Chilkat_9_5_0.JsonObject");
$jResp->LoadSb($sbResponseBody);
$jResp->EmitCompact = 0;
print 'Response Body:' . "\n";
print $jResp->emit() . "\n";
$respStatusCode = $resp->StatusCode;
print 'Response Status Code = ' . $respStatusCode . "\n";
if ($respStatusCode >= 400) {
print 'Response Header:' . "\n";
print $resp->Header . "\n";
print 'Failed.' . "\n";
exit;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "custom_statuses": [
// {
// "status_category": "pending",
// "agent_label": "<string>",
// "active": "<boolean>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "raw_agent_label": "<string>",
// "raw_description": "<string>",
// "raw_end_user_description": "<string>",
// "raw_end_user_label": "<string>",
// "updated_at": "<dateTime>"
// },
// {
// "status_category": "hold",
// "agent_label": "<string>",
// "active": "<boolean>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "raw_agent_label": "<string>",
// "raw_description": "<string>",
// "raw_end_user_description": "<string>",
// "raw_end_user_label": "<string>",
// "updated_at": "<dateTime>"
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$i = 0;
$count_i = $jResp->SizeOfArray('custom_statuses');
while ($i < $count_i) {
$jResp->I = $i;
$status_category = $jResp->stringOf('custom_statuses[i].status_category');
$agent_label = $jResp->stringOf('custom_statuses[i].agent_label');
$active = $jResp->stringOf('custom_statuses[i].active');
$created_at = $jResp->stringOf('custom_statuses[i].created_at');
$default = $jResp->stringOf('custom_statuses[i].default');
$description = $jResp->stringOf('custom_statuses[i].description');
$end_user_description = $jResp->stringOf('custom_statuses[i].end_user_description');
$end_user_label = $jResp->stringOf('custom_statuses[i].end_user_label');
$id = $jResp->stringOf('custom_statuses[i].id');
$raw_agent_label = $jResp->stringOf('custom_statuses[i].raw_agent_label');
$raw_description = $jResp->stringOf('custom_statuses[i].raw_description');
$raw_end_user_description = $jResp->stringOf('custom_statuses[i].raw_end_user_description');
$raw_end_user_label = $jResp->stringOf('custom_statuses[i].raw_end_user_label');
$updated_at = $jResp->stringOf('custom_statuses[i].updated_at');
$i = $i + 1;
}
?>
Curl Command
curl -u login:password -G -d "status_categories=%3Cstring%3E"
-d "active=%3Cboolean%3E"
-d "default=%3Cboolean%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/custom_statuses
Postman Collection Item JSON
{
"name": "List Custom Ticket Statuses",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses?status_categories=<string>&active=<boolean>&default=<boolean>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses"
],
"query": [
{
"key": "status_categories",
"value": "<string>",
"description": "Filter the list of custom ticket statuses by a comma-separated list of status categories"
},
{
"key": "active",
"value": "<boolean>",
"description": "If true, show only active custom ticket statuses. If false, show only inactive custom ticket statuses. If the filter is not used, show all custom ticket statuses"
},
{
"key": "default",
"value": "<boolean>",
"description": "If true, show only default custom ticket statuses. If false, show only non-default custom ticket statuses. If the filter is not used, show all custom ticket statuses"
}
]
},
"description": "Lists all undeleted custom ticket statuses for the account. No pagination is provided.\n\n#### Allowed For\n\n* End Users\n"
},
"response": [
{
"name": "List custom ticket statuses",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses?status_categories=<string>&active=<boolean>&default=<boolean>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses"
],
"query": [
{
"key": "status_categories",
"value": "<string>",
"description": "Filter the list of custom ticket statuses by a comma-separated list of status categories"
},
{
"key": "active",
"value": "<boolean>",
"description": "If true, show only active custom ticket statuses. If false, show only inactive custom ticket statuses. If the filter is not used, show all custom ticket statuses"
},
{
"key": "default",
"value": "<boolean>",
"description": "If true, show only default custom ticket statuses. If false, show only non-default custom ticket statuses. If the filter is not used, show all custom ticket statuses"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"custom_statuses\": [\n {\n \"status_category\": \"pending\",\n \"agent_label\": \"<string>\",\n \"active\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"raw_agent_label\": \"<string>\",\n \"raw_description\": \"<string>\",\n \"raw_end_user_description\": \"<string>\",\n \"raw_end_user_label\": \"<string>\",\n \"updated_at\": \"<dateTime>\"\n },\n {\n \"status_category\": \"hold\",\n \"agent_label\": \"<string>\",\n \"active\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"raw_agent_label\": \"<string>\",\n \"raw_description\": \"<string>\",\n \"raw_end_user_description\": \"<string>\",\n \"raw_end_user_label\": \"<string>\",\n \"updated_at\": \"<dateTime>\"\n }\n ]\n}"
}
]
}
