phpAx / Support API / Update Custom Ticket Status
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<?php
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
// For versions of Chilkat < 10.0.0, use new COM('Chilkat_9_5_0.Chilkat.Http')
$http = new COM("Chilkat.Http");
$http->BasicAuth = 1;
$http->Login = 'login';
$http->Password = 'password';
// Use this online tool to generate code from sample JSON: Generate Code to Create JSON
// The following JSON is sent in the request body.
// {
// "custom_status": {
// "active": "<boolean>",
// "agent_label": "<string>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>"
// }
// }
// For versions of Chilkat < 10.0.0, use new COM('Chilkat_9_5_0.Chilkat.JsonObject')
$json = new COM("Chilkat.JsonObject");
$json->UpdateString('custom_status.active','<boolean>');
$json->UpdateString('custom_status.agent_label','<string>');
$json->UpdateString('custom_status.description','<string>');
$json->UpdateString('custom_status.end_user_description','<string>');
$json->UpdateString('custom_status.end_user_label','<string>');
$http->SetRequestHeader('Content-Type','application/json');
$http->SetRequestHeader('Accept','application/json');
// For versions of Chilkat < 10.0.0, use new COM('Chilkat_9_5_0.Chilkat.StringBuilder')
$sbRequestBody = new COM("Chilkat.StringBuilder");
$json->EmitSb($sbRequestBody);
// resp is a Chilkat.HttpResponse
$resp = $http->PTextSb('PUT','https://example.zendesk.com/api/v2/custom_statuses/:custom_status_id',$sbRequestBody,'utf-8','application/json',0,0);
if ($http->LastMethodSuccess == 0) {
print $http->LastErrorText . "\n";
exit;
}
// For versions of Chilkat < 10.0.0, use new COM('Chilkat_9_5_0.Chilkat.StringBuilder')
$sbResponseBody = new COM("Chilkat.StringBuilder");
$resp->GetBodySb($sbResponseBody);
// For versions of Chilkat < 10.0.0, use new COM('Chilkat_9_5_0.Chilkat.JsonObject')
$jResp = new COM("Chilkat.JsonObject");
$jResp->LoadSb($sbResponseBody);
$jResp->EmitCompact = 0;
print 'Response Body:' . "\n";
print $jResp->emit() . "\n";
$respStatusCode = $resp->StatusCode;
print 'Response Status Code = ' . $respStatusCode . "\n";
if ($respStatusCode >= 400) {
print 'Response Header:' . "\n";
print $resp->Header . "\n";
print 'Failed.' . "\n";
exit;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "custom_status": {
// "status_category": "open",
// "agent_label": "<string>",
// "active": "<boolean>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "raw_agent_label": "<string>",
// "raw_description": "<string>",
// "raw_end_user_description": "<string>",
// "raw_end_user_label": "<string>",
// "updated_at": "<dateTime>"
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$Status_category = $jResp->stringOf('custom_status.status_category');
$Agent_label = $jResp->stringOf('custom_status.agent_label');
$Active = $jResp->stringOf('custom_status.active');
$Created_at = $jResp->stringOf('custom_status.created_at');
$Default = $jResp->stringOf('custom_status.default');
$Description = $jResp->stringOf('custom_status.description');
$End_user_description = $jResp->stringOf('custom_status.end_user_description');
$End_user_label = $jResp->stringOf('custom_status.end_user_label');
$Id = $jResp->stringOf('custom_status.id');
$Raw_agent_label = $jResp->stringOf('custom_status.raw_agent_label');
$Raw_description = $jResp->stringOf('custom_status.raw_description');
$Raw_end_user_description = $jResp->stringOf('custom_status.raw_end_user_description');
$Raw_end_user_label = $jResp->stringOf('custom_status.raw_end_user_label');
$Updated_at = $jResp->stringOf('custom_status.updated_at');
?>
Curl Command
curl -u login:password -X PUT
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"custom_status": {
"active": "<boolean>",
"agent_label": "<string>",
"description": "<string>",
"end_user_description": "<string>",
"end_user_label": "<string>"
}
}'
https://example.zendesk.com/api/v2/custom_statuses/:custom_status_id
Postman Collection Item JSON
{
"name": "Update Custom Ticket Status",
"request": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"custom_status\": {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses/:custom_status_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses",
":custom_status_id"
],
"variable": [
{
"key": "custom_status_id",
"value": "<integer>"
}
]
},
"description": "Takes a `custom_status` object that specifies the properties to update.\n\n#### Allowed For\n\n* Admins\n"
},
"response": [
{
"name": "Updated",
"originalRequest": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"custom_status\": {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses/:custom_status_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses",
":custom_status_id"
],
"variable": [
{
"key": "custom_status_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"custom_status\": {\n \"status_category\": \"open\",\n \"agent_label\": \"<string>\",\n \"active\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"raw_agent_label\": \"<string>\",\n \"raw_description\": \"<string>\",\n \"raw_end_user_description\": \"<string>\",\n \"raw_end_user_label\": \"<string>\",\n \"updated_at\": \"<dateTime>\"\n }\n}"
}
]
}
