phpAx / Support API / Show Settings
Back to Collection Items
<?php
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
$http = new COM("Chilkat_9_5_0.Http");
$http->BasicAuth = 1;
$http->Login = 'login';
$http->Password = 'password';
$http->SetRequestHeader('Accept','application/json');
$sbResponseBody = new COM("Chilkat_9_5_0.StringBuilder");
$success = $http->QuickGetSb('https://example.zendesk.com/api/v2/account/settings',$sbResponseBody);
if ($success == 0) {
print $http->LastErrorText . "\n";
exit;
}
$jResp = new COM("Chilkat_9_5_0.JsonObject");
$jResp->LoadSb($sbResponseBody);
$jResp->EmitCompact = 0;
print 'Response Body:' . "\n";
print $jResp->emit() . "\n";
$respStatusCode = $http->LastStatus;
print 'Response Status Code = ' . $respStatusCode . "\n";
if ($respStatusCode >= 400) {
print 'Response Header:' . "\n";
print $http->LastHeader . "\n";
print 'Failed.' . "\n";
exit;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "settings": {
// "active_features": {
// "advanced_analytics": "<boolean>",
// "agent_forwarding": "<boolean>",
// "allow_ccs": "<boolean>",
// "allow_email_template_customization": "<boolean>",
// "automatic_answers": "<boolean>",
// "bcc_archiving": "<boolean>",
// "benchmark_opt_out": "<boolean>",
// "business_hours": "<boolean>",
// "chat": "<boolean>",
// "chat_about_my_ticket": "<boolean>",
// "csat_reason_code": "<boolean>",
// "custom_dkim_domain": "<boolean>",
// "customer_context_as_default": "<boolean>",
// "customer_satisfaction": "<boolean>",
// "dynamic_contents": "<boolean>",
// "explore": "<boolean>",
// "explore_on_support_ent_plan": "<boolean>",
// "explore_on_support_pro_plan": "<boolean>",
// "facebook": "<boolean>",
// "facebook_login": "<boolean>",
// "fallback_composer": "<boolean>",
// "forum_analytics": "<boolean>",
// "good_data_and_explore": "<boolean>",
// "google_login": "<boolean>",
// "insights": "<boolean>",
// "is_abusive": "<boolean>",
// "light_agents": "<boolean>",
// "markdown": "<boolean>",
// "on_hold_status": "<boolean>",
// "rich_content_in_emails": "<boolean>",
// "sandbox": "<boolean>",
// "satisfaction_prediction": "<boolean>",
// "suspended_ticket_notification": "<boolean>",
// "ticket_forms": "<boolean>",
// "ticket_tagging": "<boolean>",
// "topic_suggestion": "<boolean>",
// "twitter": "<boolean>",
// "twitter_login": "<boolean>",
// "user_org_fields": "<boolean>",
// "user_tagging": "<boolean>",
// "voice": "<boolean>"
// },
// "agents": {
// "agent_workspace": "<boolean>",
// "aw_self_serve_migration_enabled": "<boolean>",
// "focus_mode": "<boolean>",
// "idle_timeout_enabled": "<boolean>",
// "unified_agent_statuses": "<boolean>"
// },
// "api": {
// "accepted_api_agreement": "<boolean>",
// "api_password_access": "<string>",
// "api_token_access": "<string>"
// },
// "apps": {
// "create_private": "<boolean>",
// "create_public": "<boolean>",
// "use": "<boolean>"
// },
// "billing": {
// "backend": "<string>"
// },
// "branding": {
// "favicon_url": "<string>",
// "header_color": "<string>",
// "header_logo_url": "<string>",
// "page_background_color": "<string>",
// "tab_background_color": "<string>",
// "text_color": "<string>"
// },
// "brands": {
// "default_brand_id": "<integer>",
// "require_brand_on_new_tickets": "<boolean>"
// },
// "cdn": {
// "cdn_provider": "<string>",
// "fallback_cdn_provider": "<string>",
// "hosts": [
// {
// "name": "<string>",
// "url": "<string>"
// },
// {
// "name": "<string>",
// "url": "<string>"
// }
// ]
// },
// "chat": {
// "available": "<boolean>",
// "enabled": "<boolean>",
// "integrated": "<boolean>",
// "maximum_request_count": "<integer>",
// "welcome_message": "<string>"
// },
// "cross_sell": {
// "show_chat_tooltip": "<boolean>",
// "xsell_source": "<string>"
// },
// "gooddata_advanced_analytics": {
// "enabled": "<boolean>"
// },
// "google_apps": {
// "has_google_apps": "<boolean>",
// "has_google_apps_admin": "<boolean>"
// },
// "groups": {
// "check_group_name_uniqueness": "<boolean>"
// },
// "limits": {
// "attachment_size": "<integer>"
// },
// "localization": {
// "locale_ids": [
// "<integer>",
// "<integer>"
// ]
// },
// "lotus": {
// "pod_id": "<integer>",
// "prefer_lotus": "<boolean>",
// "reporting": "<boolean>"
// },
// "metrics": {
// "account_size": "<string>"
// },
// "onboarding": {
// "checklist_onboarding_version": "<integer>",
// "onboarding_segments": "<string>",
// "product_sign_up": "<string>"
// },
// "routing": {
// "autorouting_tag": "<string>",
// "enabled": "<boolean>",
// "max_email_capacity": "<integer>",
// "max_messaging_capacity": "<integer>",
// "reassignment_messaging_enabled": "<boolean>",
// "reassignment_messaging_timeout": "<integer>",
// "reassignment_talk_timeout": "<integer>"
// },
// "rule": {
// "macro_most_used": "<boolean>",
// "macro_order": "<string>",
// "skill_based_filtered_views": [
// {
// "in523": 60303840.72385332
// },
// {
// "estc": "eu aliquip id"
// }
// ],
// "using_skill_based_routing": "<boolean>"
// },
// "side_conversations": {
// "email_channel": "<boolean>",
// "msteams_channel": "<boolean>",
// "show_in_context_panel": "<boolean>",
// "slack_channel": "<boolean>",
// "tickets_channel": "<boolean>"
// },
// "statistics": {
// "forum": "<boolean>",
// "rule_usage": "<boolean>",
// "search": "<boolean>"
// },
// "ticket_form": {
// "raw_ticket_forms_instructions": "<string>",
// "ticket_forms_instructions": "<string>"
// },
// "ticket_sharing_partners": {
// "support_addresses": [
// "<string>",
// "<string>"
// ]
// },
// "tickets": {
// "accepted_new_collaboration_tos": "<boolean>",
// "agent_collision": "<boolean>",
// "agent_ticket_deletion": "<boolean>",
// "allow_group_reset": "<boolean>",
// "assign_default_organization": "<boolean>",
// "assign_tickets_upon_solve": "<boolean>",
// "auto_updated_ccs_followers_rules": "<boolean>",
// "collaboration": "<boolean>",
// "comments_public_by_default": "<boolean>",
// "email_attachments": "<boolean>",
// "emoji_autocompletion": "<boolean>",
// "follower_and_email_cc_collaborations": "<boolean>",
// "has_color_text": "<boolean>",
// "is_first_comment_private_enabled": "<boolean>",
// "light_agent_email_ccs_allowed": "<boolean>",
// "list_empty_views": "<boolean>",
// "list_newest_comments_first": "<boolean>",
// "markdown_ticket_comments": "<boolean>",
// "maximum_personal_views_to_list": "<integer>",
// "private_attachments": "<boolean>",
// "rich_text_comments": "<boolean>",
// "status_hold": "<boolean>",
// "tagging": "<boolean>",
// "using_skill_based_routing": "<boolean>"
// },
// "twitter": {
// "shorten_url": "<string>"
// },
// "user": {
// "agent_created_welcome_emails": "<boolean>",
// "end_user_phone_number_validation": "<boolean>",
// "have_gravatars_enabled": "<boolean>",
// "language_selection": "<boolean>",
// "multiple_organizations": "<boolean>",
// "tagging": "<boolean>",
// "time_zone_selection": "<boolean>"
// },
// "voice": {
// "agent_confirmation_when_forwarding": "<boolean>",
// "agent_wrap_up_after_calls": "<boolean>",
// "enabled": "<boolean>",
// "logging": "<boolean>",
// "maximum_queue_size": "<integer>",
// "maximum_queue_wait_time": "<integer>",
// "only_during_business_hours": "<boolean>",
// "outbound_enabled": "<boolean>",
// "recordings_public": "<boolean>",
// "uk_mobile_forwarding": "<boolean>"
// }
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$Advanced_analytics = $jResp->stringOf('settings.active_features.advanced_analytics');
$Agent_forwarding = $jResp->stringOf('settings.active_features.agent_forwarding');
$Allow_ccs = $jResp->stringOf('settings.active_features.allow_ccs');
$Allow_email_template_customization = $jResp->stringOf('settings.active_features.allow_email_template_customization');
$Automatic_answers = $jResp->stringOf('settings.active_features.automatic_answers');
$Bcc_archiving = $jResp->stringOf('settings.active_features.bcc_archiving');
$Benchmark_opt_out = $jResp->stringOf('settings.active_features.benchmark_opt_out');
$Business_hours = $jResp->stringOf('settings.active_features.business_hours');
$Chat = $jResp->stringOf('settings.active_features.chat');
$Chat_about_my_ticket = $jResp->stringOf('settings.active_features.chat_about_my_ticket');
$Csat_reason_code = $jResp->stringOf('settings.active_features.csat_reason_code');
$Custom_dkim_domain = $jResp->stringOf('settings.active_features.custom_dkim_domain');
$Customer_context_as_default = $jResp->stringOf('settings.active_features.customer_context_as_default');
$Customer_satisfaction = $jResp->stringOf('settings.active_features.customer_satisfaction');
$Dynamic_contents = $jResp->stringOf('settings.active_features.dynamic_contents');
$Explore = $jResp->stringOf('settings.active_features.explore');
$Explore_on_support_ent_plan = $jResp->stringOf('settings.active_features.explore_on_support_ent_plan');
$Explore_on_support_pro_plan = $jResp->stringOf('settings.active_features.explore_on_support_pro_plan');
$Facebook = $jResp->stringOf('settings.active_features.facebook');
$Facebook_login = $jResp->stringOf('settings.active_features.facebook_login');
$Fallback_composer = $jResp->stringOf('settings.active_features.fallback_composer');
$Forum_analytics = $jResp->stringOf('settings.active_features.forum_analytics');
$Good_data_and_explore = $jResp->stringOf('settings.active_features.good_data_and_explore');
$Google_login = $jResp->stringOf('settings.active_features.google_login');
$Insights = $jResp->stringOf('settings.active_features.insights');
$Is_abusive = $jResp->stringOf('settings.active_features.is_abusive');
$Light_agents = $jResp->stringOf('settings.active_features.light_agents');
$Markdown = $jResp->stringOf('settings.active_features.markdown');
$On_hold_status = $jResp->stringOf('settings.active_features.on_hold_status');
$Rich_content_in_emails = $jResp->stringOf('settings.active_features.rich_content_in_emails');
$Sandbox = $jResp->stringOf('settings.active_features.sandbox');
$Satisfaction_prediction = $jResp->stringOf('settings.active_features.satisfaction_prediction');
$Suspended_ticket_notification = $jResp->stringOf('settings.active_features.suspended_ticket_notification');
$Ticket_forms = $jResp->stringOf('settings.active_features.ticket_forms');
$Ticket_tagging = $jResp->stringOf('settings.active_features.ticket_tagging');
$Topic_suggestion = $jResp->stringOf('settings.active_features.topic_suggestion');
$Twitter = $jResp->stringOf('settings.active_features.twitter');
$Twitter_login = $jResp->stringOf('settings.active_features.twitter_login');
$User_org_fields = $jResp->stringOf('settings.active_features.user_org_fields');
$User_tagging = $jResp->stringOf('settings.active_features.user_tagging');
$Voice = $jResp->stringOf('settings.active_features.voice');
$Agent_workspace = $jResp->stringOf('settings.agents.agent_workspace');
$Aw_self_serve_migration_enabled = $jResp->stringOf('settings.agents.aw_self_serve_migration_enabled');
$Focus_mode = $jResp->stringOf('settings.agents.focus_mode');
$Idle_timeout_enabled = $jResp->stringOf('settings.agents.idle_timeout_enabled');
$Unified_agent_statuses = $jResp->stringOf('settings.agents.unified_agent_statuses');
$Accepted_api_agreement = $jResp->stringOf('settings.api.accepted_api_agreement');
$Api_password_access = $jResp->stringOf('settings.api.api_password_access');
$Api_token_access = $jResp->stringOf('settings.api.api_token_access');
$Create_private = $jResp->stringOf('settings.apps.create_private');
$Create_public = $jResp->stringOf('settings.apps.create_public');
$Use = $jResp->stringOf('settings.apps.use');
$Backend = $jResp->stringOf('settings.billing.backend');
$Favicon_url = $jResp->stringOf('settings.branding.favicon_url');
$Header_color = $jResp->stringOf('settings.branding.header_color');
$Header_logo_url = $jResp->stringOf('settings.branding.header_logo_url');
$Page_background_color = $jResp->stringOf('settings.branding.page_background_color');
$Tab_background_color = $jResp->stringOf('settings.branding.tab_background_color');
$Text_color = $jResp->stringOf('settings.branding.text_color');
$Default_brand_id = $jResp->stringOf('settings.brands.default_brand_id');
$Require_brand_on_new_tickets = $jResp->stringOf('settings.brands.require_brand_on_new_tickets');
$Cdn_provider = $jResp->stringOf('settings.cdn.cdn_provider');
$Fallback_cdn_provider = $jResp->stringOf('settings.cdn.fallback_cdn_provider');
$Available = $jResp->stringOf('settings.chat.available');
$Enabled = $jResp->stringOf('settings.chat.enabled');
$Integrated = $jResp->stringOf('settings.chat.integrated');
$Maximum_request_count = $jResp->stringOf('settings.chat.maximum_request_count');
$Welcome_message = $jResp->stringOf('settings.chat.welcome_message');
$Show_chat_tooltip = $jResp->stringOf('settings.cross_sell.show_chat_tooltip');
$Xsell_source = $jResp->stringOf('settings.cross_sell.xsell_source');
$Gooddata_advanced_analyticsEnabled = $jResp->stringOf('settings.gooddata_advanced_analytics.enabled');
$Has_google_apps = $jResp->stringOf('settings.google_apps.has_google_apps');
$Has_google_apps_admin = $jResp->stringOf('settings.google_apps.has_google_apps_admin');
$Check_group_name_uniqueness = $jResp->stringOf('settings.groups.check_group_name_uniqueness');
$Attachment_size = $jResp->stringOf('settings.limits.attachment_size');
$Pod_id = $jResp->stringOf('settings.lotus.pod_id');
$Prefer_lotus = $jResp->stringOf('settings.lotus.prefer_lotus');
$Reporting = $jResp->stringOf('settings.lotus.reporting');
$Account_size = $jResp->stringOf('settings.metrics.account_size');
$Checklist_onboarding_version = $jResp->stringOf('settings.onboarding.checklist_onboarding_version');
$Onboarding_segments = $jResp->stringOf('settings.onboarding.onboarding_segments');
$Product_sign_up = $jResp->stringOf('settings.onboarding.product_sign_up');
$Autorouting_tag = $jResp->stringOf('settings.routing.autorouting_tag');
$RoutingEnabled = $jResp->stringOf('settings.routing.enabled');
$Max_email_capacity = $jResp->stringOf('settings.routing.max_email_capacity');
$Max_messaging_capacity = $jResp->stringOf('settings.routing.max_messaging_capacity');
$Reassignment_messaging_enabled = $jResp->stringOf('settings.routing.reassignment_messaging_enabled');
$Reassignment_messaging_timeout = $jResp->stringOf('settings.routing.reassignment_messaging_timeout');
$Reassignment_talk_timeout = $jResp->stringOf('settings.routing.reassignment_talk_timeout');
$Macro_most_used = $jResp->stringOf('settings.rule.macro_most_used');
$Macro_order = $jResp->stringOf('settings.rule.macro_order');
$Using_skill_based_routing = $jResp->stringOf('settings.rule.using_skill_based_routing');
$Email_channel = $jResp->stringOf('settings.side_conversations.email_channel');
$Msteams_channel = $jResp->stringOf('settings.side_conversations.msteams_channel');
$Show_in_context_panel = $jResp->stringOf('settings.side_conversations.show_in_context_panel');
$Slack_channel = $jResp->stringOf('settings.side_conversations.slack_channel');
$Tickets_channel = $jResp->stringOf('settings.side_conversations.tickets_channel');
$Forum = $jResp->stringOf('settings.statistics.forum');
$Rule_usage = $jResp->stringOf('settings.statistics.rule_usage');
$Search = $jResp->stringOf('settings.statistics.search');
$Raw_ticket_forms_instructions = $jResp->stringOf('settings.ticket_form.raw_ticket_forms_instructions');
$Ticket_forms_instructions = $jResp->stringOf('settings.ticket_form.ticket_forms_instructions');
$Accepted_new_collaboration_tos = $jResp->stringOf('settings.tickets.accepted_new_collaboration_tos');
$Agent_collision = $jResp->stringOf('settings.tickets.agent_collision');
$Agent_ticket_deletion = $jResp->stringOf('settings.tickets.agent_ticket_deletion');
$Allow_group_reset = $jResp->stringOf('settings.tickets.allow_group_reset');
$Assign_default_organization = $jResp->stringOf('settings.tickets.assign_default_organization');
$Assign_tickets_upon_solve = $jResp->stringOf('settings.tickets.assign_tickets_upon_solve');
$Auto_updated_ccs_followers_rules = $jResp->stringOf('settings.tickets.auto_updated_ccs_followers_rules');
$Collaboration = $jResp->stringOf('settings.tickets.collaboration');
$Comments_public_by_default = $jResp->stringOf('settings.tickets.comments_public_by_default');
$Email_attachments = $jResp->stringOf('settings.tickets.email_attachments');
$Emoji_autocompletion = $jResp->stringOf('settings.tickets.emoji_autocompletion');
$Follower_and_email_cc_collaborations = $jResp->stringOf('settings.tickets.follower_and_email_cc_collaborations');
$Has_color_text = $jResp->stringOf('settings.tickets.has_color_text');
$Is_first_comment_private_enabled = $jResp->stringOf('settings.tickets.is_first_comment_private_enabled');
$Light_agent_email_ccs_allowed = $jResp->stringOf('settings.tickets.light_agent_email_ccs_allowed');
$List_empty_views = $jResp->stringOf('settings.tickets.list_empty_views');
$List_newest_comments_first = $jResp->stringOf('settings.tickets.list_newest_comments_first');
$Markdown_ticket_comments = $jResp->stringOf('settings.tickets.markdown_ticket_comments');
$Maximum_personal_views_to_list = $jResp->stringOf('settings.tickets.maximum_personal_views_to_list');
$Private_attachments = $jResp->stringOf('settings.tickets.private_attachments');
$Rich_text_comments = $jResp->stringOf('settings.tickets.rich_text_comments');
$Status_hold = $jResp->stringOf('settings.tickets.status_hold');
$Tagging = $jResp->stringOf('settings.tickets.tagging');
$TicketsUsing_skill_based_routing = $jResp->stringOf('settings.tickets.using_skill_based_routing');
$Shorten_url = $jResp->stringOf('settings.twitter.shorten_url');
$Agent_created_welcome_emails = $jResp->stringOf('settings.user.agent_created_welcome_emails');
$End_user_phone_number_validation = $jResp->stringOf('settings.user.end_user_phone_number_validation');
$Have_gravatars_enabled = $jResp->stringOf('settings.user.have_gravatars_enabled');
$Language_selection = $jResp->stringOf('settings.user.language_selection');
$Multiple_organizations = $jResp->stringOf('settings.user.multiple_organizations');
$UserTagging = $jResp->stringOf('settings.user.tagging');
$Time_zone_selection = $jResp->stringOf('settings.user.time_zone_selection');
$Agent_confirmation_when_forwarding = $jResp->stringOf('settings.voice.agent_confirmation_when_forwarding');
$Agent_wrap_up_after_calls = $jResp->stringOf('settings.voice.agent_wrap_up_after_calls');
$VoiceEnabled = $jResp->stringOf('settings.voice.enabled');
$Logging = $jResp->stringOf('settings.voice.logging');
$Maximum_queue_size = $jResp->stringOf('settings.voice.maximum_queue_size');
$Maximum_queue_wait_time = $jResp->stringOf('settings.voice.maximum_queue_wait_time');
$Only_during_business_hours = $jResp->stringOf('settings.voice.only_during_business_hours');
$Outbound_enabled = $jResp->stringOf('settings.voice.outbound_enabled');
$Recordings_public = $jResp->stringOf('settings.voice.recordings_public');
$Uk_mobile_forwarding = $jResp->stringOf('settings.voice.uk_mobile_forwarding');
$i = 0;
$count_i = $jResp->SizeOfArray('settings.cdn.hosts');
while ($i < $count_i) {
$jResp->I = $i;
$name = $jResp->stringOf('settings.cdn.hosts[i].name');
$url = $jResp->stringOf('settings.cdn.hosts[i].url');
$i = $i + 1;
}
$i = 0;
$count_i = $jResp->SizeOfArray('settings.localization.locale_ids');
while ($i < $count_i) {
$jResp->I = $i;
$strVal = $jResp->stringOf('settings.localization.locale_ids[i]');
$i = $i + 1;
}
$i = 0;
$count_i = $jResp->SizeOfArray('settings.rule.skill_based_filtered_views');
while ($i < $count_i) {
$jResp->I = $i;
$in523 = $jResp->stringOf('settings.rule.skill_based_filtered_views[i].in523');
$estc = $jResp->stringOf('settings.rule.skill_based_filtered_views[i].estc');
$i = $i + 1;
}
$i = 0;
$count_i = $jResp->SizeOfArray('settings.ticket_sharing_partners.support_addresses');
while ($i < $count_i) {
$jResp->I = $i;
$strVal = $jResp->stringOf('settings.ticket_sharing_partners.support_addresses[i]');
$i = $i + 1;
}
?>
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/account/settings
Postman Collection Item JSON
{
"name": "Show Settings",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/account/settings",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"account",
"settings"
]
},
"description": "Shows the settings that are available for the account.\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/account/settings",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"account",
"settings"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"settings\": {\n \"active_features\": {\n \"advanced_analytics\": \"<boolean>\",\n \"agent_forwarding\": \"<boolean>\",\n \"allow_ccs\": \"<boolean>\",\n \"allow_email_template_customization\": \"<boolean>\",\n \"automatic_answers\": \"<boolean>\",\n \"bcc_archiving\": \"<boolean>\",\n \"benchmark_opt_out\": \"<boolean>\",\n \"business_hours\": \"<boolean>\",\n \"chat\": \"<boolean>\",\n \"chat_about_my_ticket\": \"<boolean>\",\n \"csat_reason_code\": \"<boolean>\",\n \"custom_dkim_domain\": \"<boolean>\",\n \"customer_context_as_default\": \"<boolean>\",\n \"customer_satisfaction\": \"<boolean>\",\n \"dynamic_contents\": \"<boolean>\",\n \"explore\": \"<boolean>\",\n \"explore_on_support_ent_plan\": \"<boolean>\",\n \"explore_on_support_pro_plan\": \"<boolean>\",\n \"facebook\": \"<boolean>\",\n \"facebook_login\": \"<boolean>\",\n \"fallback_composer\": \"<boolean>\",\n \"forum_analytics\": \"<boolean>\",\n \"good_data_and_explore\": \"<boolean>\",\n \"google_login\": \"<boolean>\",\n \"insights\": \"<boolean>\",\n \"is_abusive\": \"<boolean>\",\n \"light_agents\": \"<boolean>\",\n \"markdown\": \"<boolean>\",\n \"on_hold_status\": \"<boolean>\",\n \"rich_content_in_emails\": \"<boolean>\",\n \"sandbox\": \"<boolean>\",\n \"satisfaction_prediction\": \"<boolean>\",\n \"suspended_ticket_notification\": \"<boolean>\",\n \"ticket_forms\": \"<boolean>\",\n \"ticket_tagging\": \"<boolean>\",\n \"topic_suggestion\": \"<boolean>\",\n \"twitter\": \"<boolean>\",\n \"twitter_login\": \"<boolean>\",\n \"user_org_fields\": \"<boolean>\",\n \"user_tagging\": \"<boolean>\",\n \"voice\": \"<boolean>\"\n },\n \"agents\": {\n \"agent_workspace\": \"<boolean>\",\n \"aw_self_serve_migration_enabled\": \"<boolean>\",\n \"focus_mode\": \"<boolean>\",\n \"idle_timeout_enabled\": \"<boolean>\",\n \"unified_agent_statuses\": \"<boolean>\"\n },\n \"api\": {\n \"accepted_api_agreement\": \"<boolean>\",\n \"api_password_access\": \"<string>\",\n \"api_token_access\": \"<string>\"\n },\n \"apps\": {\n \"create_private\": \"<boolean>\",\n \"create_public\": \"<boolean>\",\n \"use\": \"<boolean>\"\n },\n \"billing\": {\n \"backend\": \"<string>\"\n },\n \"branding\": {\n \"favicon_url\": \"<string>\",\n \"header_color\": \"<string>\",\n \"header_logo_url\": \"<string>\",\n \"page_background_color\": \"<string>\",\n \"tab_background_color\": \"<string>\",\n \"text_color\": \"<string>\"\n },\n \"brands\": {\n \"default_brand_id\": \"<integer>\",\n \"require_brand_on_new_tickets\": \"<boolean>\"\n },\n \"cdn\": {\n \"cdn_provider\": \"<string>\",\n \"fallback_cdn_provider\": \"<string>\",\n \"hosts\": [\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\"\n }\n ]\n },\n \"chat\": {\n \"available\": \"<boolean>\",\n \"enabled\": \"<boolean>\",\n \"integrated\": \"<boolean>\",\n \"maximum_request_count\": \"<integer>\",\n \"welcome_message\": \"<string>\"\n },\n \"cross_sell\": {\n \"show_chat_tooltip\": \"<boolean>\",\n \"xsell_source\": \"<string>\"\n },\n \"gooddata_advanced_analytics\": {\n \"enabled\": \"<boolean>\"\n },\n \"google_apps\": {\n \"has_google_apps\": \"<boolean>\",\n \"has_google_apps_admin\": \"<boolean>\"\n },\n \"groups\": {\n \"check_group_name_uniqueness\": \"<boolean>\"\n },\n \"limits\": {\n \"attachment_size\": \"<integer>\"\n },\n \"localization\": {\n \"locale_ids\": [\n \"<integer>\",\n \"<integer>\"\n ]\n },\n \"lotus\": {\n \"pod_id\": \"<integer>\",\n \"prefer_lotus\": \"<boolean>\",\n \"reporting\": \"<boolean>\"\n },\n \"metrics\": {\n \"account_size\": \"<string>\"\n },\n \"onboarding\": {\n \"checklist_onboarding_version\": \"<integer>\",\n \"onboarding_segments\": \"<string>\",\n \"product_sign_up\": \"<string>\"\n },\n \"routing\": {\n \"autorouting_tag\": \"<string>\",\n \"enabled\": \"<boolean>\",\n \"max_email_capacity\": \"<integer>\",\n \"max_messaging_capacity\": \"<integer>\",\n \"reassignment_messaging_enabled\": \"<boolean>\",\n \"reassignment_messaging_timeout\": \"<integer>\",\n \"reassignment_talk_timeout\": \"<integer>\"\n },\n \"rule\": {\n \"macro_most_used\": \"<boolean>\",\n \"macro_order\": \"<string>\",\n \"skill_based_filtered_views\": [\n {\n \"in523\": 60303840.72385332\n },\n {\n \"estc\": \"eu aliquip id\"\n }\n ],\n \"using_skill_based_routing\": \"<boolean>\"\n },\n \"side_conversations\": {\n \"email_channel\": \"<boolean>\",\n \"msteams_channel\": \"<boolean>\",\n \"show_in_context_panel\": \"<boolean>\",\n \"slack_channel\": \"<boolean>\",\n \"tickets_channel\": \"<boolean>\"\n },\n \"statistics\": {\n \"forum\": \"<boolean>\",\n \"rule_usage\": \"<boolean>\",\n \"search\": \"<boolean>\"\n },\n \"ticket_form\": {\n \"raw_ticket_forms_instructions\": \"<string>\",\n \"ticket_forms_instructions\": \"<string>\"\n },\n \"ticket_sharing_partners\": {\n \"support_addresses\": [\n \"<string>\",\n \"<string>\"\n ]\n },\n \"tickets\": {\n \"accepted_new_collaboration_tos\": \"<boolean>\",\n \"agent_collision\": \"<boolean>\",\n \"agent_ticket_deletion\": \"<boolean>\",\n \"allow_group_reset\": \"<boolean>\",\n \"assign_default_organization\": \"<boolean>\",\n \"assign_tickets_upon_solve\": \"<boolean>\",\n \"auto_updated_ccs_followers_rules\": \"<boolean>\",\n \"collaboration\": \"<boolean>\",\n \"comments_public_by_default\": \"<boolean>\",\n \"email_attachments\": \"<boolean>\",\n \"emoji_autocompletion\": \"<boolean>\",\n \"follower_and_email_cc_collaborations\": \"<boolean>\",\n \"has_color_text\": \"<boolean>\",\n \"is_first_comment_private_enabled\": \"<boolean>\",\n \"light_agent_email_ccs_allowed\": \"<boolean>\",\n \"list_empty_views\": \"<boolean>\",\n \"list_newest_comments_first\": \"<boolean>\",\n \"markdown_ticket_comments\": \"<boolean>\",\n \"maximum_personal_views_to_list\": \"<integer>\",\n \"private_attachments\": \"<boolean>\",\n \"rich_text_comments\": \"<boolean>\",\n \"status_hold\": \"<boolean>\",\n \"tagging\": \"<boolean>\",\n \"using_skill_based_routing\": \"<boolean>\"\n },\n \"twitter\": {\n \"shorten_url\": \"<string>\"\n },\n \"user\": {\n \"agent_created_welcome_emails\": \"<boolean>\",\n \"end_user_phone_number_validation\": \"<boolean>\",\n \"have_gravatars_enabled\": \"<boolean>\",\n \"language_selection\": \"<boolean>\",\n \"multiple_organizations\": \"<boolean>\",\n \"tagging\": \"<boolean>\",\n \"time_zone_selection\": \"<boolean>\"\n },\n \"voice\": {\n \"agent_confirmation_when_forwarding\": \"<boolean>\",\n \"agent_wrap_up_after_calls\": \"<boolean>\",\n \"enabled\": \"<boolean>\",\n \"logging\": \"<boolean>\",\n \"maximum_queue_size\": \"<integer>\",\n \"maximum_queue_wait_time\": \"<integer>\",\n \"only_during_business_hours\": \"<boolean>\",\n \"outbound_enabled\": \"<boolean>\",\n \"recordings_public\": \"<boolean>\",\n \"uk_mobile_forwarding\": \"<boolean>\"\n }\n }\n}"
}
]
}
