Chilkat Online Tools

Perl / Support API / Create a Satisfaction Rating

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use chilkat();

# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.

$http = chilkat::CkHttp->new();

$http->put_BasicAuth(1);
$http->put_Login("login");
$http->put_Password("password");

$http->SetRequestHeader("Accept","application/json");

# resp is a HttpResponse
$resp = $http->QuickRequest("POST","https://example.zendesk.com/api/v2/tickets/:ticket_id/satisfaction_rating");
if ($http->get_LastMethodSuccess() == 0) {
    print $http->lastErrorText() . "\r\n";
    exit;
}

$sbResponseBody = chilkat::CkStringBuilder->new();
$resp->GetBodySb($sbResponseBody);

$jResp = chilkat::CkJsonObject->new();
$jResp->LoadSb($sbResponseBody);
$jResp->put_EmitCompact(0);

print "Response Body:" . "\r\n";
print $jResp->emit() . "\r\n";

$respStatusCode = $resp->get_StatusCode();
print "Response Status Code = " . $respStatusCode . "\r\n";
if ($respStatusCode >= 400) {
    print "Response Header:" . "\r\n";
    print $resp->header() . "\r\n";
    print "Failed." . "\r\n";

    exit;
}

# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)

# {
#   "satisfaction_rating": [
#     {
#       "assignee_id": "<integer>",
#       "group_id": "<integer>",
#       "requester_id": "<integer>",
#       "ticket_id": "<integer>",
#       "score": "<string>",
#       "comment": "<string>",
#       "created_at": "<dateTime>",
#       "id": "<integer>",
#       "reason": "<string>",
#       "reason_code": "<integer>",
#       "reason_id": "<integer>",
#       "updated_at": "<dateTime>",
#       "url": "<string>"
#     },
#     {
#       "assignee_id": "<integer>",
#       "group_id": "<integer>",
#       "requester_id": "<integer>",
#       "ticket_id": "<integer>",
#       "score": "<string>",
#       "comment": "<string>",
#       "created_at": "<dateTime>",
#       "id": "<integer>",
#       "reason": "<string>",
#       "reason_code": "<integer>",
#       "reason_id": "<integer>",
#       "updated_at": "<dateTime>",
#       "url": "<string>"
#     }
#   ]
# }

# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

$i = 0;
$count_i = $jResp->SizeOfArray("satisfaction_rating");
while ($i < $count_i) {
    $jResp->put_I($i);
    $assignee_id = $jResp->stringOf("satisfaction_rating[i].assignee_id");
    $group_id = $jResp->stringOf("satisfaction_rating[i].group_id");
    $requester_id = $jResp->stringOf("satisfaction_rating[i].requester_id");
    $ticket_id = $jResp->stringOf("satisfaction_rating[i].ticket_id");
    $score = $jResp->stringOf("satisfaction_rating[i].score");
    $comment = $jResp->stringOf("satisfaction_rating[i].comment");
    $created_at = $jResp->stringOf("satisfaction_rating[i].created_at");
    $id = $jResp->stringOf("satisfaction_rating[i].id");
    $reason = $jResp->stringOf("satisfaction_rating[i].reason");
    $reason_code = $jResp->stringOf("satisfaction_rating[i].reason_code");
    $reason_id = $jResp->stringOf("satisfaction_rating[i].reason_id");
    $updated_at = $jResp->stringOf("satisfaction_rating[i].updated_at");
    $url = $jResp->stringOf("satisfaction_rating[i].url");
    $i = $i + 1;
}

Curl Command

curl  -u login:password -X POST
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/satisfaction_rating

Postman Collection Item JSON

{
  "name": "Create a Satisfaction Rating",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        ":ticket_id",
        "satisfaction_rating"
      ],
      "variable": [
        {
          "key": "ticket_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Creates a CSAT rating for a solved ticket, or for a ticket that was previously\nsolved and then reopened.\n\nOnly the end user listed as the ticket requester can create a satisfaction rating for the ticket.\n\n#### Allowed For\n\n* End user who requested the ticket\n\nThe end user must be a verified user.\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            ":ticket_id",
            "satisfaction_rating"
          ],
          "variable": [
            {
              "key": "ticket_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"satisfaction_rating\": [\n    {\n      \"assignee_id\": \"<integer>\",\n      \"group_id\": \"<integer>\",\n      \"requester_id\": \"<integer>\",\n      \"ticket_id\": \"<integer>\",\n      \"score\": \"<string>\",\n      \"comment\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<integer>\",\n      \"reason\": \"<string>\",\n      \"reason_code\": \"<integer>\",\n      \"reason_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    },\n    {\n      \"assignee_id\": \"<integer>\",\n      \"group_id\": \"<integer>\",\n      \"requester_id\": \"<integer>\",\n      \"ticket_id\": \"<integer>\",\n      \"score\": \"<string>\",\n      \"comment\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<integer>\",\n      \"reason\": \"<string>\",\n      \"reason_code\": \"<integer>\",\n      \"reason_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    }\n  ]\n}"
    }
  ]
}