Chilkat Online Tools

Perl / Support API / List Comments

Back to Collection Items

use chilkat();

# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.

$http = chilkat::CkHttp->new();

$http->put_BasicAuth(1);
$http->put_Login("login");
$http->put_Password("password");

$queryParams = chilkat::CkJsonObject->new();
$queryParams->UpdateString("include_inline_images","<boolean>");
$queryParams->UpdateString("include","<string>");

$http->SetRequestHeader("Accept","application/json");

# resp is a HttpResponse
$resp = $http->QuickRequestParams("GET","https://example.zendesk.com/api/v2/tickets/:ticket_id/comments",$queryParams);
if ($http->get_LastMethodSuccess() == 0) {
    print $http->lastErrorText() . "\r\n";
    exit;
}

$sbResponseBody = chilkat::CkStringBuilder->new();
$resp->GetBodySb($sbResponseBody);

$jResp = chilkat::CkJsonObject->new();
$jResp->LoadSb($sbResponseBody);
$jResp->put_EmitCompact(0);

print "Response Body:" . "\r\n";
print $jResp->emit() . "\r\n";

$respStatusCode = $resp->get_StatusCode();
print "Response Status Code = " . $respStatusCode . "\r\n";
if ($respStatusCode >= 400) {
    print "Response Header:" . "\r\n";
    print $resp->header() . "\r\n";
    print "Failed." . "\r\n";

    exit;
}

# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)

# {
#   "comments": [
#     {
#       "attachments": [
#         {
#           "content_type": "<string>",
#           "content_url": "<string>",
#           "deleted": "<boolean>",
#           "file_name": "<string>",
#           "height": "<string>",
#           "id": "<integer>",
#           "inline": "<boolean>",
#           "malware_access_override": "<boolean>",
#           "malware_scan_result": "<string>",
#           "mapped_content_url": "<string>",
#           "size": "<integer>",
#           "url": "<string>",
#           "width": "<string>",
#           "thumbnails": [
#             {
#               "content_type": "<string>",
#               "content_url": "<string>",
#               "deleted": "<boolean>",
#               "file_name": "<string>",
#               "height": "<string>",
#               "id": "<integer>",
#               "inline": "<boolean>",
#               "malware_access_override": "<boolean>",
#               "malware_scan_result": "<string>",
#               "mapped_content_url": "<string>",
#               "size": "<integer>",
#               "url": "<string>",
#               "width": "<string>"
#             },
#             {
#               "content_type": "<string>",
#               "content_url": "<string>",
#               "deleted": "<boolean>",
#               "file_name": "<string>",
#               "height": "<string>",
#               "id": "<integer>",
#               "inline": "<boolean>",
#               "malware_access_override": "<boolean>",
#               "malware_scan_result": "<string>",
#               "mapped_content_url": "<string>",
#               "size": "<integer>",
#               "url": "<string>",
#               "width": "<string>"
#             }
#           ]
#         },
#         {
#           "content_type": "<string>",
#           "content_url": "<string>",
#           "deleted": "<boolean>",
#           "file_name": "<string>",
#           "height": "<string>",
#           "id": "<integer>",
#           "inline": "<boolean>",
#           "malware_access_override": "<boolean>",
#           "malware_scan_result": "<string>",
#           "mapped_content_url": "<string>",
#           "size": "<integer>",
#           "url": "<string>",
#           "width": "<string>",
#           "thumbnails": [
#             {
#               "content_type": "<string>",
#               "content_url": "<string>",
#               "deleted": "<boolean>",
#               "file_name": "<string>",
#               "height": "<string>",
#               "id": "<integer>",
#               "inline": "<boolean>",
#               "malware_access_override": "<boolean>",
#               "malware_scan_result": "<string>",
#               "mapped_content_url": "<string>",
#               "size": "<integer>",
#               "url": "<string>",
#               "width": "<string>"
#             },
#             {
#               "content_type": "<string>",
#               "content_url": "<string>",
#               "deleted": "<boolean>",
#               "file_name": "<string>",
#               "height": "<string>",
#               "id": "<integer>",
#               "inline": "<boolean>",
#               "malware_access_override": "<boolean>",
#               "malware_scan_result": "<string>",
#               "mapped_content_url": "<string>",
#               "size": "<integer>",
#               "url": "<string>",
#               "width": "<string>"
#             }
#           ]
#         }
#       ],
#       "audit_id": "<integer>",
#       "author_id": "<integer>",
#       "body": "<string>",
#       "created_at": "<dateTime>",
#       "html_body": "<string>",
#       "id": "<integer>",
#       "metadata": {
#         "cillum_7ae": "laboris nulla fugiat",
#         "sunt2": 25522168.26328881,
#         "laboris__": true
#       },
#       "plain_body": "<string>",
#       "public": "<boolean>",
#       "type": "<string>",
#       "uploads": [
#         "<string>",
#         "<string>"
#       ],
#       "via": {
#         "channel": "<string>",
#         "source": {
#           "incididunt03e": false,
#           "eiusmod_4": -36679297,
#           "esse7": 87176441
#         }
#       }
#     },
#     {
#       "attachments": [
#         {
#           "content_type": "<string>",
#           "content_url": "<string>",
#           "deleted": "<boolean>",
#           "file_name": "<string>",
#           "height": "<string>",
#           "id": "<integer>",
#           "inline": "<boolean>",
#           "malware_access_override": "<boolean>",
#           "malware_scan_result": "<string>",
#           "mapped_content_url": "<string>",
#           "size": "<integer>",
#           "url": "<string>",
#           "width": "<string>",
#           "thumbnails": [
#             {
#               "content_type": "<string>",
#               "content_url": "<string>",
#               "deleted": "<boolean>",
#               "file_name": "<string>",
#               "height": "<string>",
#               "id": "<integer>",
#               "inline": "<boolean>",
#               "malware_access_override": "<boolean>",
#               "malware_scan_result": "<string>",
#               "mapped_content_url": "<string>",
#               "size": "<integer>",
#               "url": "<string>",
#               "width": "<string>"
#             },
#             {
#               "content_type": "<string>",
#               "content_url": "<string>",
#               "deleted": "<boolean>",
#               "file_name": "<string>",
#               "height": "<string>",
#               "id": "<integer>",
#               "inline": "<boolean>",
#               "malware_access_override": "<boolean>",
#               "malware_scan_result": "<string>",
#               "mapped_content_url": "<string>",
#               "size": "<integer>",
#               "url": "<string>",
#               "width": "<string>"
#             }
#           ]
#         },
#         {
#           "content_type": "<string>",
#           "content_url": "<string>",
#           "deleted": "<boolean>",
#           "file_name": "<string>",
#           "height": "<string>",
#           "id": "<integer>",
#           "inline": "<boolean>",
#           "malware_access_override": "<boolean>",
#           "malware_scan_result": "<string>",
#           "mapped_content_url": "<string>",
#           "size": "<integer>",
#           "url": "<string>",
#           "width": "<string>",
#           "thumbnails": [
#             {
#               "content_type": "<string>",
#               "content_url": "<string>",
#               "deleted": "<boolean>",
#               "file_name": "<string>",
#               "height": "<string>",
#               "id": "<integer>",
#               "inline": "<boolean>",
#               "malware_access_override": "<boolean>",
#               "malware_scan_result": "<string>",
#               "mapped_content_url": "<string>",
#               "size": "<integer>",
#               "url": "<string>",
#               "width": "<string>"
#             },
#             {
#               "content_type": "<string>",
#               "content_url": "<string>",
#               "deleted": "<boolean>",
#               "file_name": "<string>",
#               "height": "<string>",
#               "id": "<integer>",
#               "inline": "<boolean>",
#               "malware_access_override": "<boolean>",
#               "malware_scan_result": "<string>",
#               "mapped_content_url": "<string>",
#               "size": "<integer>",
#               "url": "<string>",
#               "width": "<string>"
#             }
#           ]
#         }
#       ],
#       "audit_id": "<integer>",
#       "author_id": "<integer>",
#       "body": "<string>",
#       "created_at": "<dateTime>",
#       "html_body": "<string>",
#       "id": "<integer>",
#       "metadata": {
#         "nisi04": false
#       },
#       "plain_body": "<string>",
#       "public": "<boolean>",
#       "type": "<string>",
#       "uploads": [
#         "<string>",
#         "<string>"
#       ],
#       "via": {
#         "channel": "<string>",
#         "source": {
#           "amet__": 87553399
#         }
#       }
#     }
#   ]
# }

# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

$i = 0;
$count_i = $jResp->SizeOfArray("comments");
while ($i < $count_i) {
    $jResp->put_I($i);
    $audit_id = $jResp->stringOf("comments[i].audit_id");
    $author_id = $jResp->stringOf("comments[i].author_id");
    $body = $jResp->stringOf("comments[i].body");
    $created_at = $jResp->stringOf("comments[i].created_at");
    $html_body = $jResp->stringOf("comments[i].html_body");
    $id = $jResp->stringOf("comments[i].id");
    $Cillum_7ae = $jResp->stringOf("comments[i].metadata.cillum_7ae");
    $Sunt2 = $jResp->stringOf("comments[i].metadata.sunt2");
    $Laboris__ = $jResp->BoolOf("comments[i].metadata.laboris__");
    $plain_body = $jResp->stringOf("comments[i].plain_body");
    $v_public = $jResp->stringOf("comments[i].public");
    $v_type = $jResp->stringOf("comments[i].type");
    $Channel = $jResp->stringOf("comments[i].via.channel");
    $Incididunt03e = $jResp->BoolOf("comments[i].via.source.incididunt03e");
    $Eiusmod_4 = $jResp->IntOf("comments[i].via.source.eiusmod_4");
    $Esse7 = $jResp->IntOf("comments[i].via.source.esse7");
    $Nisi04 = $jResp->BoolOf("comments[i].metadata.nisi04");
    $Amet__ = $jResp->IntOf("comments[i].via.source.amet__");
    $j = 0;
    $count_j = $jResp->SizeOfArray("comments[i].attachments");
    while ($j < $count_j) {
        $jResp->put_J($j);
        $content_type = $jResp->stringOf("comments[i].attachments[j].content_type");
        $content_url = $jResp->stringOf("comments[i].attachments[j].content_url");
        $deleted = $jResp->stringOf("comments[i].attachments[j].deleted");
        $file_name = $jResp->stringOf("comments[i].attachments[j].file_name");
        $height = $jResp->stringOf("comments[i].attachments[j].height");
        $id = $jResp->stringOf("comments[i].attachments[j].id");
        $inline = $jResp->stringOf("comments[i].attachments[j].inline");
        $malware_access_override = $jResp->stringOf("comments[i].attachments[j].malware_access_override");
        $malware_scan_result = $jResp->stringOf("comments[i].attachments[j].malware_scan_result");
        $mapped_content_url = $jResp->stringOf("comments[i].attachments[j].mapped_content_url");
        $size = $jResp->stringOf("comments[i].attachments[j].size");
        $url = $jResp->stringOf("comments[i].attachments[j].url");
        $width = $jResp->stringOf("comments[i].attachments[j].width");
        $k = 0;
        $count_k = $jResp->SizeOfArray("comments[i].attachments[j].thumbnails");
        while ($k < $count_k) {
            $jResp->put_K($k);
            $content_type = $jResp->stringOf("comments[i].attachments[j].thumbnails[k].content_type");
            $content_url = $jResp->stringOf("comments[i].attachments[j].thumbnails[k].content_url");
            $deleted = $jResp->stringOf("comments[i].attachments[j].thumbnails[k].deleted");
            $file_name = $jResp->stringOf("comments[i].attachments[j].thumbnails[k].file_name");
            $height = $jResp->stringOf("comments[i].attachments[j].thumbnails[k].height");
            $id = $jResp->stringOf("comments[i].attachments[j].thumbnails[k].id");
            $inline = $jResp->stringOf("comments[i].attachments[j].thumbnails[k].inline");
            $malware_access_override = $jResp->stringOf("comments[i].attachments[j].thumbnails[k].malware_access_override");
            $malware_scan_result = $jResp->stringOf("comments[i].attachments[j].thumbnails[k].malware_scan_result");
            $mapped_content_url = $jResp->stringOf("comments[i].attachments[j].thumbnails[k].mapped_content_url");
            $size = $jResp->stringOf("comments[i].attachments[j].thumbnails[k].size");
            $url = $jResp->stringOf("comments[i].attachments[j].thumbnails[k].url");
            $width = $jResp->stringOf("comments[i].attachments[j].thumbnails[k].width");
            $k = $k + 1;
        }

        $j = $j + 1;
    }

    $j = 0;
    $count_j = $jResp->SizeOfArray("comments[i].uploads");
    while ($j < $count_j) {
        $jResp->put_J($j);
        $strVal = $jResp->stringOf("comments[i].uploads[j]");
        $j = $j + 1;
    }

    $i = $i + 1;
}

Curl Command

curl  -u login:password -G -d "include_inline_images=%3Cboolean%3E"
	-d "include=%3Cstring%3E"
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/comments

Postman Collection Item JSON

{
  "name": "List Comments",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments?include_inline_images=<boolean>&include=<string>",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        ":ticket_id",
        "comments"
      ],
      "query": [
        {
          "key": "include_inline_images",
          "value": "<boolean>",
          "description": "Default is false. When true, inline images are also listed as attachments in the response"
        },
        {
          "key": "include",
          "value": "<string>",
          "description": "Accepts \"users\". Use this parameter to list email CCs by side-loading users. Example: `?include=users`. **Note**: If the comment source is email, a deleted user will be represented as the CCd email address. If the comment source is anything else, a deleted user will be represented as the user name."
        }
      ],
      "variable": [
        {
          "key": "ticket_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Returns the comments added to the ticket.\n\nEach comment may include a `content_url` for an attachment or a `recording_url` for a voice comment that points to a file that may be hosted externally. For security reasons, take care not to inadvertently send Zendesk authentication credentials to third parties when attempting to access these files. See [Working with url properties](/documentation/ticketing/managing-tickets/working-with-url-properties).\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Sorting\n\nBy default, comments are sorted by creation date in ascending order.\n\nWhen using cursor pagination, use the following parameter to change the sort order:\n\n| Name   | Type   | Required | Comments\n| ------ | ------ | -------- | --------\n| `sort` | string | no       | Possible values are \"created_at\" (ascending order) or \"-created_at\" (descending order)\n\nWhen using offset pagination, use the following parameters to change the sort order:\n\n| Name         | Type   | Required | Comments\n| ------------ | ------ | -------- | --------\n| `sort_order` | string | no       | One of `asc`, `desc`. Defaults to `asc`\n\n#### Allowed For\n\n* Agents\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments?include_inline_images=<boolean>&include=<string>",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            ":ticket_id",
            "comments"
          ],
          "query": [
            {
              "key": "include_inline_images",
              "value": "<boolean>",
              "description": "Default is false. When true, inline images are also listed as attachments in the response"
            },
            {
              "key": "include",
              "value": "<string>",
              "description": "Accepts \"users\". Use this parameter to list email CCs by side-loading users. Example: `?include=users`. **Note**: If the comment source is email, a deleted user will be represented as the CCd email address. If the comment source is anything else, a deleted user will be represented as the user name."
            }
          ],
          "variable": [
            {
              "key": "ticket_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"comments\": [\n    {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        }\n      ],\n      \"audit_id\": \"<integer>\",\n      \"author_id\": \"<integer>\",\n      \"body\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"html_body\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"metadata\": {\n        \"cillum_7ae\": \"laboris nulla fugiat\",\n        \"sunt2\": 25522168.26328881,\n        \"laboris__\": true\n      },\n      \"plain_body\": \"<string>\",\n      \"public\": \"<boolean>\",\n      \"type\": \"<string>\",\n      \"uploads\": [\n        \"<string>\",\n        \"<string>\"\n      ],\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"incididunt03e\": false,\n          \"eiusmod_4\": -36679297,\n          \"esse7\": 87176441\n        }\n      }\n    },\n    {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": 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