Perl / Support API / Show Multiple Tickets
Back to Collection Items
use chilkat();
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
$http = chilkat::CkHttp->new();
$http->put_BasicAuth(1);
$http->put_Login("login");
$http->put_Password("password");
$queryParams = chilkat::CkJsonObject->new();
$queryParams->UpdateString("ids","<string>");
$http->SetRequestHeader("Accept","application/json");
# resp is a HttpResponse
$resp = $http->QuickRequestParams("GET","https://example.zendesk.com/api/v2/tickets/show_many",$queryParams);
if ($http->get_LastMethodSuccess() == 0) {
print $http->lastErrorText() . "\r\n";
exit;
}
$sbResponseBody = chilkat::CkStringBuilder->new();
$resp->GetBodySb($sbResponseBody);
$jResp = chilkat::CkJsonObject->new();
$jResp->LoadSb($sbResponseBody);
$jResp->put_EmitCompact(0);
print "Response Body:" . "\r\n";
print $jResp->emit() . "\r\n";
$respStatusCode = $resp->get_StatusCode();
print "Response Status Code = " . $respStatusCode . "\r\n";
if ($respStatusCode >= 400) {
print "Response Header:" . "\r\n";
print $resp->header() . "\r\n";
print "Failed." . "\r\n";
exit;
}
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "tickets": [
# {
# "requester_id": "<integer>",
# "allow_attachments": "<boolean>",
# "allow_channelback": "<boolean>",
# "assignee_email": "<string>",
# "assignee_id": "<integer>",
# "attribute_value_ids": "<array>",
# "brand_id": "<integer>",
# "collaborator_ids": "<array>",
# "collaborators": [
# {
# "email": "<email>",
# "name": "<string>"
# },
# {
# "email": "<email>",
# "name": "<string>"
# }
# ],
# "comment": {},
# "created_at": "<dateTime>",
# "custom_fields": "<array>",
# "custom_status_id": "<integer>",
# "description": "<string>",
# "due_at": "<dateTime>",
# "email_cc_ids": "<array>",
# "email_ccs": {},
# "external_id": "<string>",
# "follower_ids": "<array>",
# "followers": {},
# "followup_ids": "<array>",
# "forum_topic_id": "<integer>",
# "from_messaging_channel": "<boolean>",
# "group_id": "<integer>",
# "has_incidents": "<boolean>",
# "id": "<integer>",
# "is_public": "<boolean>",
# "macro_id": "<integer>",
# "macro_ids": "<array>",
# "metadata": {},
# "organization_id": "<integer>",
# "priority": "normal",
# "problem_id": "<integer>",
# "raw_subject": "<string>",
# "recipient": "<string>",
# "requester": {},
# "safe_update": "<boolean>",
# "satisfaction_rating": {
# "magnaae": 84328139.5577608,
# "nisi19": true
# },
# "sharing_agreement_ids": "<array>",
# "status": "new",
# "subject": "<string>",
# "submitter_id": "<integer>",
# "tags": "<array>",
# "ticket_form_id": "<integer>",
# "type": "question",
# "updated_at": "<dateTime>",
# "updated_stamp": "<string>",
# "url": "<string>",
# "via": {
# "channel": "<string>",
# "source": {
# "veniam_79": 90804961.49951228
# }
# },
# "via_followup_source_id": "<integer>",
# "via_id": "<integer>",
# "voice_comment": {}
# },
# {
# "requester_id": "<integer>",
# "allow_attachments": "<boolean>",
# "allow_channelback": "<boolean>",
# "assignee_email": "<string>",
# "assignee_id": "<integer>",
# "attribute_value_ids": "<array>",
# "brand_id": "<integer>",
# "collaborator_ids": "<array>",
# "collaborators": [
# {
# "email": "<email>",
# "name": "<string>"
# },
# {
# "email": "<email>",
# "name": "<string>"
# }
# ],
# "comment": {},
# "created_at": "<dateTime>",
# "custom_fields": "<array>",
# "custom_status_id": "<integer>",
# "description": "<string>",
# "due_at": "<dateTime>",
# "email_cc_ids": "<array>",
# "email_ccs": {},
# "external_id": "<string>",
# "follower_ids": "<array>",
# "followers": {},
# "followup_ids": "<array>",
# "forum_topic_id": "<integer>",
# "from_messaging_channel": "<boolean>",
# "group_id": "<integer>",
# "has_incidents": "<boolean>",
# "id": "<integer>",
# "is_public": "<boolean>",
# "macro_id": "<integer>",
# "macro_ids": "<array>",
# "metadata": {},
# "organization_id": "<integer>",
# "priority": "high",
# "problem_id": "<integer>",
# "raw_subject": "<string>",
# "recipient": "<string>",
# "requester": {},
# "safe_update": "<boolean>",
# "satisfaction_rating": {
# "eu_b": 33777312
# },
# "sharing_agreement_ids": "<array>",
# "status": "hold",
# "subject": "<string>",
# "submitter_id": "<integer>",
# "tags": "<array>",
# "ticket_form_id": "<integer>",
# "type": "incident",
# "updated_at": "<dateTime>",
# "updated_stamp": "<string>",
# "url": "<string>",
# "via": {
# "channel": "<string>",
# "source": {
# "id2": "cillum minim et",
# "eiusmod_13": -64405368,
# "occaecat1db": 1792444.0305951983
# }
# },
# "via_followup_source_id": "<integer>",
# "via_id": "<integer>",
# "voice_comment": {}
# }
# ]
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$i = 0;
$count_i = $jResp->SizeOfArray("tickets");
while ($i < $count_i) {
$jResp->put_I($i);
$requester_id = $jResp->stringOf("tickets[i].requester_id");
$allow_attachments = $jResp->stringOf("tickets[i].allow_attachments");
$allow_channelback = $jResp->stringOf("tickets[i].allow_channelback");
$assignee_email = $jResp->stringOf("tickets[i].assignee_email");
$assignee_id = $jResp->stringOf("tickets[i].assignee_id");
$attribute_value_ids = $jResp->stringOf("tickets[i].attribute_value_ids");
$brand_id = $jResp->stringOf("tickets[i].brand_id");
$collaborator_ids = $jResp->stringOf("tickets[i].collaborator_ids");
$created_at = $jResp->stringOf("tickets[i].created_at");
$custom_fields = $jResp->stringOf("tickets[i].custom_fields");
$custom_status_id = $jResp->stringOf("tickets[i].custom_status_id");
$description = $jResp->stringOf("tickets[i].description");
$due_at = $jResp->stringOf("tickets[i].due_at");
$email_cc_ids = $jResp->stringOf("tickets[i].email_cc_ids");
$external_id = $jResp->stringOf("tickets[i].external_id");
$follower_ids = $jResp->stringOf("tickets[i].follower_ids");
$followup_ids = $jResp->stringOf("tickets[i].followup_ids");
$forum_topic_id = $jResp->stringOf("tickets[i].forum_topic_id");
$from_messaging_channel = $jResp->stringOf("tickets[i].from_messaging_channel");
$group_id = $jResp->stringOf("tickets[i].group_id");
$has_incidents = $jResp->stringOf("tickets[i].has_incidents");
$id = $jResp->stringOf("tickets[i].id");
$is_public = $jResp->stringOf("tickets[i].is_public");
$macro_id = $jResp->stringOf("tickets[i].macro_id");
$macro_ids = $jResp->stringOf("tickets[i].macro_ids");
$organization_id = $jResp->stringOf("tickets[i].organization_id");
$priority = $jResp->stringOf("tickets[i].priority");
$problem_id = $jResp->stringOf("tickets[i].problem_id");
$raw_subject = $jResp->stringOf("tickets[i].raw_subject");
$recipient = $jResp->stringOf("tickets[i].recipient");
$safe_update = $jResp->stringOf("tickets[i].safe_update");
$Magnaae = $jResp->stringOf("tickets[i].satisfaction_rating.magnaae");
$Nisi19 = $jResp->BoolOf("tickets[i].satisfaction_rating.nisi19");
$sharing_agreement_ids = $jResp->stringOf("tickets[i].sharing_agreement_ids");
$status = $jResp->stringOf("tickets[i].status");
$subject = $jResp->stringOf("tickets[i].subject");
$submitter_id = $jResp->stringOf("tickets[i].submitter_id");
$tags = $jResp->stringOf("tickets[i].tags");
$ticket_form_id = $jResp->stringOf("tickets[i].ticket_form_id");
$v_type = $jResp->stringOf("tickets[i].type");
$updated_at = $jResp->stringOf("tickets[i].updated_at");
$updated_stamp = $jResp->stringOf("tickets[i].updated_stamp");
$url = $jResp->stringOf("tickets[i].url");
$Channel = $jResp->stringOf("tickets[i].via.channel");
$Veniam_79 = $jResp->stringOf("tickets[i].via.source.veniam_79");
$via_followup_source_id = $jResp->stringOf("tickets[i].via_followup_source_id");
$via_id = $jResp->stringOf("tickets[i].via_id");
$Eu_b = $jResp->IntOf("tickets[i].satisfaction_rating.eu_b");
$Id2 = $jResp->stringOf("tickets[i].via.source.id2");
$Eiusmod_13 = $jResp->IntOf("tickets[i].via.source.eiusmod_13");
$Occaecat1db = $jResp->stringOf("tickets[i].via.source.occaecat1db");
$j = 0;
$count_j = $jResp->SizeOfArray("tickets[i].collaborators");
while ($j < $count_j) {
$jResp->put_J($j);
$email = $jResp->stringOf("tickets[i].collaborators[j].email");
$name = $jResp->stringOf("tickets[i].collaborators[j].name");
$j = $j + 1;
}
$i = $i + 1;
}
Curl Command
curl -u login:password -G -d "ids=%3Cstring%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/show_many
Postman Collection Item JSON
{
"name": "Show Multiple Tickets",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/show_many?ids=<string>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
"show_many"
],
"query": [
{
"key": "ids",
"value": "<string>",
"description": "(Required) Comma-separated list of ticket ids"
}
]
},
"description": "Accepts a comma-separated list of ticket ids to return.\n\nThis endpoint will return up to 100 tickets records.\n\n#### Allowed For\n* Agents"
},
"response": [
{
"name": "List tickets",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/show_many?ids=<string>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
"show_many"
],
"query": [
{
"key": "ids",
"value": "<string>",
"description": "(Required) Comma-separated list of ticket ids"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"tickets\": [\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"normal\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"magnaae\": 84328139.5577608,\n \"nisi19\": true\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"new\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"veniam_79\": 90804961.49951228\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n },\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"high\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"eu_b\": 33777312\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"hold\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"incident\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"id2\": \"cillum minim et\",\n \"eiusmod_13\": -64405368,\n \"occaecat1db\": 1792444.0305951983\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n ]\n}"
}
]
}
