Perl / Support API / Create Ticket
Back to Collection Items
use chilkat();
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
$http = chilkat::CkHttp->new();
$http->put_BasicAuth(1);
$http->put_Login("login");
$http->put_Password("password");
# Use this online tool to generate code from sample JSON: Generate Code to Create JSON
# The following JSON is sent in the request body.
# {
# "ticket": {
# "comment": {
# "attachments": [
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>",
# "thumbnails": [
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>"
# },
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>"
# }
# ]
# },
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>",
# "thumbnails": [
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>"
# },
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>"
# }
# ]
# }
# ],
# "audit_id": "<integer>",
# "author_id": "<integer>",
# "body": "<string>",
# "created_at": "<dateTime>",
# "html_body": "<string>",
# "id": "<integer>",
# "metadata": {
# "occaecat_2d1": -71498595,
# "incididunt3": -68401909.632414,
# "nond": -22715203,
# "voluptate9e": -92868072
# },
# "plain_body": "<string>",
# "public": "<boolean>",
# "type": "<string>",
# "uploads": [
# "<string>",
# "<string>"
# ],
# "via": {
# "channel": "<string>",
# "source": {
# "ut797": -65734664.31848694,
# "incididunt_14a": 54532844.54826489,
# "enim_2": false,
# "sed_ac": 43217710
# }
# }
# },
# "additional_collaborators": [
# {
# "email": "<email>",
# "name": "<string>"
# },
# {
# "email": "<email>",
# "name": "<string>"
# }
# ],
# "assignee_email": "<email>",
# "assignee_id": "<integer>",
# "attribute_value_ids": [
# "<integer>",
# "<integer>"
# ],
# "collaborator_ids": "<array>",
# "custom_fields": "<array>",
# "custom_status_id": "<integer>",
# "due_at": "<dateTime>",
# "email_ccs": [
# {
# "action": "put",
# "user_email": "<email>",
# "user_id": "<string>",
# "user_name": "<string>"
# },
# {
# "action": "delete",
# "user_email": "<email>",
# "user_id": "<string>",
# "user_name": "<string>"
# }
# ],
# "external_id": "<string>",
# "followers": [
# {
# "action": "put",
# "user_email": "<email>",
# "user_id": "<string>"
# },
# {
# "action": "delete",
# "user_email": "<email>",
# "user_id": "<string>"
# }
# ],
# "group_id": "<integer>",
# "organization_id": "<integer>",
# "priority": "urgent",
# "problem_id": "<integer>",
# "requester_id": "<integer>",
# "safe_update": "<boolean>",
# "sharing_agreement_ids": [
# "<integer>",
# "<integer>"
# ],
# "status": "closed",
# "subject": "<string>",
# "tags": "<array>",
# "type": "task",
# "updated_stamp": "<dateTime>",
# "brand_id": "<integer>",
# "collaborators": "<array>",
# "email_cc_ids": "<array>",
# "follower_ids": "<array>",
# "macro_ids": "<array>",
# "raw_subject": "<string>",
# "recipient": "<string>",
# "submitter_id": "<integer>",
# "ticket_form_id": "<integer>",
# "via": {
# "channel": "<string>",
# "source": {
# "from": {
# "address": "<string>",
# "id": "<integer>",
# "name": "<string>",
# "title": "<string>"
# },
# "rel": "<string>",
# "to": {
# "address": "<string>",
# "name": "<string>"
# }
# }
# },
# "via_followup_source_id": "<integer>"
# }
# }
$json = chilkat::CkJsonObject->new();
$json->UpdateString("ticket.comment.attachments[0].content_type","<string>");
$json->UpdateString("ticket.comment.attachments[0].content_url","<string>");
$json->UpdateString("ticket.comment.attachments[0].deleted","<boolean>");
$json->UpdateString("ticket.comment.attachments[0].file_name","<string>");
$json->UpdateString("ticket.comment.attachments[0].height","<string>");
$json->UpdateString("ticket.comment.attachments[0].id","<integer>");
$json->UpdateString("ticket.comment.attachments[0].inline","<boolean>");
$json->UpdateString("ticket.comment.attachments[0].malware_access_override","<boolean>");
$json->UpdateString("ticket.comment.attachments[0].malware_scan_result","<string>");
$json->UpdateString("ticket.comment.attachments[0].mapped_content_url","<string>");
$json->UpdateString("ticket.comment.attachments[0].size","<integer>");
$json->UpdateString("ticket.comment.attachments[0].url","<string>");
$json->UpdateString("ticket.comment.attachments[0].width","<string>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[0].content_type","<string>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[0].content_url","<string>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[0].deleted","<boolean>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[0].file_name","<string>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[0].height","<string>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[0].id","<integer>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[0].inline","<boolean>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_access_override","<boolean>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_scan_result","<string>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[0].mapped_content_url","<string>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[0].size","<integer>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[0].url","<string>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[0].width","<string>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[1].content_type","<string>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[1].content_url","<string>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[1].deleted","<boolean>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[1].file_name","<string>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[1].height","<string>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[1].id","<integer>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[1].inline","<boolean>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_access_override","<boolean>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_scan_result","<string>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[1].mapped_content_url","<string>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[1].size","<integer>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[1].url","<string>");
$json->UpdateString("ticket.comment.attachments[0].thumbnails[1].width","<string>");
$json->UpdateString("ticket.comment.attachments[1].content_type","<string>");
$json->UpdateString("ticket.comment.attachments[1].content_url","<string>");
$json->UpdateString("ticket.comment.attachments[1].deleted","<boolean>");
$json->UpdateString("ticket.comment.attachments[1].file_name","<string>");
$json->UpdateString("ticket.comment.attachments[1].height","<string>");
$json->UpdateString("ticket.comment.attachments[1].id","<integer>");
$json->UpdateString("ticket.comment.attachments[1].inline","<boolean>");
$json->UpdateString("ticket.comment.attachments[1].malware_access_override","<boolean>");
$json->UpdateString("ticket.comment.attachments[1].malware_scan_result","<string>");
$json->UpdateString("ticket.comment.attachments[1].mapped_content_url","<string>");
$json->UpdateString("ticket.comment.attachments[1].size","<integer>");
$json->UpdateString("ticket.comment.attachments[1].url","<string>");
$json->UpdateString("ticket.comment.attachments[1].width","<string>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[0].content_type","<string>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[0].content_url","<string>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[0].deleted","<boolean>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[0].file_name","<string>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[0].height","<string>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[0].id","<integer>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[0].inline","<boolean>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_access_override","<boolean>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_scan_result","<string>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[0].mapped_content_url","<string>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[0].size","<integer>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[0].url","<string>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[0].width","<string>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[1].content_type","<string>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[1].content_url","<string>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[1].deleted","<boolean>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[1].file_name","<string>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[1].height","<string>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[1].id","<integer>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[1].inline","<boolean>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_access_override","<boolean>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_scan_result","<string>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[1].mapped_content_url","<string>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[1].size","<integer>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[1].url","<string>");
$json->UpdateString("ticket.comment.attachments[1].thumbnails[1].width","<string>");
$json->UpdateString("ticket.comment.audit_id","<integer>");
$json->UpdateString("ticket.comment.author_id","<integer>");
$json->UpdateString("ticket.comment.body","<string>");
$json->UpdateString("ticket.comment.created_at","<dateTime>");
$json->UpdateString("ticket.comment.html_body","<string>");
$json->UpdateString("ticket.comment.id","<integer>");
$json->UpdateInt("ticket.comment.metadata.occaecat_2d1",-71498595);
$json->UpdateNumber("ticket.comment.metadata.incididunt3","-68401909.632414");
$json->UpdateInt("ticket.comment.metadata.nond",-22715203);
$json->UpdateInt("ticket.comment.metadata.voluptate9e",-92868072);
$json->UpdateString("ticket.comment.plain_body","<string>");
$json->UpdateString("ticket.comment.public","<boolean>");
$json->UpdateString("ticket.comment.type","<string>");
$json->UpdateString("ticket.comment.uploads[0]","<string>");
$json->UpdateString("ticket.comment.uploads[1]","<string>");
$json->UpdateString("ticket.comment.via.channel","<string>");
$json->UpdateNumber("ticket.comment.via.source.ut797","-65734664.31848694");
$json->UpdateNumber("ticket.comment.via.source.incididunt_14a","54532844.54826489");
$json->UpdateBool("ticket.comment.via.source.enim_2",0);
$json->UpdateInt("ticket.comment.via.source.sed_ac",43217710);
$json->UpdateString("ticket.additional_collaborators[0].email","<email>");
$json->UpdateString("ticket.additional_collaborators[0].name","<string>");
$json->UpdateString("ticket.additional_collaborators[1].email","<email>");
$json->UpdateString("ticket.additional_collaborators[1].name","<string>");
$json->UpdateString("ticket.assignee_email","<email>");
$json->UpdateString("ticket.assignee_id","<integer>");
$json->UpdateString("ticket.attribute_value_ids[0]","<integer>");
$json->UpdateString("ticket.attribute_value_ids[1]","<integer>");
$json->UpdateString("ticket.collaborator_ids","<array>");
$json->UpdateString("ticket.custom_fields","<array>");
$json->UpdateString("ticket.custom_status_id","<integer>");
$json->UpdateString("ticket.due_at","<dateTime>");
$json->UpdateString("ticket.email_ccs[0].action","put");
$json->UpdateString("ticket.email_ccs[0].user_email","<email>");
$json->UpdateString("ticket.email_ccs[0].user_id","<string>");
$json->UpdateString("ticket.email_ccs[0].user_name","<string>");
$json->UpdateString("ticket.email_ccs[1].action","delete");
$json->UpdateString("ticket.email_ccs[1].user_email","<email>");
$json->UpdateString("ticket.email_ccs[1].user_id","<string>");
$json->UpdateString("ticket.email_ccs[1].user_name","<string>");
$json->UpdateString("ticket.external_id","<string>");
$json->UpdateString("ticket.followers[0].action","put");
$json->UpdateString("ticket.followers[0].user_email","<email>");
$json->UpdateString("ticket.followers[0].user_id","<string>");
$json->UpdateString("ticket.followers[1].action","delete");
$json->UpdateString("ticket.followers[1].user_email","<email>");
$json->UpdateString("ticket.followers[1].user_id","<string>");
$json->UpdateString("ticket.group_id","<integer>");
$json->UpdateString("ticket.organization_id","<integer>");
$json->UpdateString("ticket.priority","urgent");
$json->UpdateString("ticket.problem_id","<integer>");
$json->UpdateString("ticket.requester_id","<integer>");
$json->UpdateString("ticket.safe_update","<boolean>");
$json->UpdateString("ticket.sharing_agreement_ids[0]","<integer>");
$json->UpdateString("ticket.sharing_agreement_ids[1]","<integer>");
$json->UpdateString("ticket.status","closed");
$json->UpdateString("ticket.subject","<string>");
$json->UpdateString("ticket.tags","<array>");
$json->UpdateString("ticket.type","task");
$json->UpdateString("ticket.updated_stamp","<dateTime>");
$json->UpdateString("ticket.brand_id","<integer>");
$json->UpdateString("ticket.collaborators","<array>");
$json->UpdateString("ticket.email_cc_ids","<array>");
$json->UpdateString("ticket.follower_ids","<array>");
$json->UpdateString("ticket.macro_ids","<array>");
$json->UpdateString("ticket.raw_subject","<string>");
$json->UpdateString("ticket.recipient","<string>");
$json->UpdateString("ticket.submitter_id","<integer>");
$json->UpdateString("ticket.ticket_form_id","<integer>");
$json->UpdateString("ticket.via.channel","<string>");
$json->UpdateString("ticket.via.source.from.address","<string>");
$json->UpdateString("ticket.via.source.from.id","<integer>");
$json->UpdateString("ticket.via.source.from.name","<string>");
$json->UpdateString("ticket.via.source.from.title","<string>");
$json->UpdateString("ticket.via.source.rel","<string>");
$json->UpdateString("ticket.via.source.to.address","<string>");
$json->UpdateString("ticket.via.source.to.name","<string>");
$json->UpdateString("ticket.via_followup_source_id","<integer>");
$http->SetRequestHeader("Content-Type","application/json");
$http->SetRequestHeader("Accept","application/json");
# resp is a HttpResponse
$resp = $http->PostJson3("https://example.zendesk.com/api/v2/tickets","application/json",$json);
if ($http->get_LastMethodSuccess() == 0) {
print $http->lastErrorText() . "\r\n";
exit;
}
$sbResponseBody = chilkat::CkStringBuilder->new();
$resp->GetBodySb($sbResponseBody);
$jResp = chilkat::CkJsonObject->new();
$jResp->LoadSb($sbResponseBody);
$jResp->put_EmitCompact(0);
print "Response Body:" . "\r\n";
print $jResp->emit() . "\r\n";
$respStatusCode = $resp->get_StatusCode();
print "Response Status Code = " . $respStatusCode . "\r\n";
if ($respStatusCode >= 400) {
print "Response Header:" . "\r\n";
print $resp->header() . "\r\n";
print "Failed." . "\r\n";
exit;
}
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "ticket": {
# "requester_id": "<integer>",
# "allow_attachments": "<boolean>",
# "allow_channelback": "<boolean>",
# "assignee_email": "<string>",
# "assignee_id": "<integer>",
# "attribute_value_ids": "<array>",
# "brand_id": "<integer>",
# "collaborator_ids": "<array>",
# "collaborators": [
# {
# "email": "<email>",
# "name": "<string>"
# },
# {
# "email": "<email>",
# "name": "<string>"
# }
# ],
# "comment": {},
# "created_at": "<dateTime>",
# "custom_fields": "<array>",
# "custom_status_id": "<integer>",
# "description": "<string>",
# "due_at": "<dateTime>",
# "email_cc_ids": "<array>",
# "email_ccs": {},
# "external_id": "<string>",
# "follower_ids": "<array>",
# "followers": {},
# "followup_ids": "<array>",
# "forum_topic_id": "<integer>",
# "from_messaging_channel": "<boolean>",
# "group_id": "<integer>",
# "has_incidents": "<boolean>",
# "id": "<integer>",
# "is_public": "<boolean>",
# "macro_id": "<integer>",
# "macro_ids": "<array>",
# "metadata": {},
# "organization_id": "<integer>",
# "priority": "normal",
# "problem_id": "<integer>",
# "raw_subject": "<string>",
# "recipient": "<string>",
# "requester": {},
# "safe_update": "<boolean>",
# "satisfaction_rating": {
# "in_11": -9796534.714120895
# },
# "sharing_agreement_ids": "<array>",
# "status": "hold",
# "subject": "<string>",
# "submitter_id": "<integer>",
# "tags": "<array>",
# "ticket_form_id": "<integer>",
# "type": "question",
# "updated_at": "<dateTime>",
# "updated_stamp": "<string>",
# "url": "<string>",
# "via": {
# "channel": "<string>",
# "source": {
# "Ut__a": -44750185.46031158,
# "dolored2b": 8252599,
# "mollit1a6": true
# }
# },
# "via_followup_source_id": "<integer>",
# "via_id": "<integer>",
# "voice_comment": {}
# }
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$Requester_id = $jResp->stringOf("ticket.requester_id");
$Allow_attachments = $jResp->stringOf("ticket.allow_attachments");
$Allow_channelback = $jResp->stringOf("ticket.allow_channelback");
$Assignee_email = $jResp->stringOf("ticket.assignee_email");
$Assignee_id = $jResp->stringOf("ticket.assignee_id");
$Attribute_value_ids = $jResp->stringOf("ticket.attribute_value_ids");
$Brand_id = $jResp->stringOf("ticket.brand_id");
$Collaborator_ids = $jResp->stringOf("ticket.collaborator_ids");
$Created_at = $jResp->stringOf("ticket.created_at");
$Custom_fields = $jResp->stringOf("ticket.custom_fields");
$Custom_status_id = $jResp->stringOf("ticket.custom_status_id");
$Description = $jResp->stringOf("ticket.description");
$Due_at = $jResp->stringOf("ticket.due_at");
$Email_cc_ids = $jResp->stringOf("ticket.email_cc_ids");
$External_id = $jResp->stringOf("ticket.external_id");
$Follower_ids = $jResp->stringOf("ticket.follower_ids");
$Followup_ids = $jResp->stringOf("ticket.followup_ids");
$Forum_topic_id = $jResp->stringOf("ticket.forum_topic_id");
$From_messaging_channel = $jResp->stringOf("ticket.from_messaging_channel");
$Group_id = $jResp->stringOf("ticket.group_id");
$Has_incidents = $jResp->stringOf("ticket.has_incidents");
$Id = $jResp->stringOf("ticket.id");
$Is_public = $jResp->stringOf("ticket.is_public");
$Macro_id = $jResp->stringOf("ticket.macro_id");
$Macro_ids = $jResp->stringOf("ticket.macro_ids");
$Organization_id = $jResp->stringOf("ticket.organization_id");
$Priority = $jResp->stringOf("ticket.priority");
$Problem_id = $jResp->stringOf("ticket.problem_id");
$Raw_subject = $jResp->stringOf("ticket.raw_subject");
$Recipient = $jResp->stringOf("ticket.recipient");
$Safe_update = $jResp->stringOf("ticket.safe_update");
$In_11 = $jResp->stringOf("ticket.satisfaction_rating.in_11");
$Sharing_agreement_ids = $jResp->stringOf("ticket.sharing_agreement_ids");
$Status = $jResp->stringOf("ticket.status");
$Subject = $jResp->stringOf("ticket.subject");
$Submitter_id = $jResp->stringOf("ticket.submitter_id");
$Tags = $jResp->stringOf("ticket.tags");
$Ticket_form_id = $jResp->stringOf("ticket.ticket_form_id");
$v_Type = $jResp->stringOf("ticket.type");
$Updated_at = $jResp->stringOf("ticket.updated_at");
$Updated_stamp = $jResp->stringOf("ticket.updated_stamp");
$v_Url = $jResp->stringOf("ticket.url");
$Channel = $jResp->stringOf("ticket.via.channel");
$Ut__a = $jResp->stringOf("ticket.via.source.Ut__a");
$Dolored2b = $jResp->IntOf("ticket.via.source.dolored2b");
$Mollit1a6 = $jResp->BoolOf("ticket.via.source.mollit1a6");
$Via_followup_source_id = $jResp->stringOf("ticket.via_followup_source_id");
$Via_id = $jResp->stringOf("ticket.via_id");
$i = 0;
$count_i = $jResp->SizeOfArray("ticket.collaborators");
while ($i < $count_i) {
$jResp->put_I($i);
$email = $jResp->stringOf("ticket.collaborators[i].email");
$name = $jResp->stringOf("ticket.collaborators[i].name");
$i = $i + 1;
}
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"ticket": {
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"occaecat_2d1": -71498595,
"incididunt3": -68401909.632414,
"nond": -22715203,
"voluptate9e": -92868072
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"ut797": -65734664.31848694,
"incididunt_14a": 54532844.54826489,
"enim_2": false,
"sed_ac": 43217710
}
}
},
"additional_collaborators": [
{
"email": "<email>",
"name": "<string>"
},
{
"email": "<email>",
"name": "<string>"
}
],
"assignee_email": "<email>",
"assignee_id": "<integer>",
"attribute_value_ids": [
"<integer>",
"<integer>"
],
"collaborator_ids": "<array>",
"custom_fields": "<array>",
"custom_status_id": "<integer>",
"due_at": "<dateTime>",
"email_ccs": [
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
},
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
}
],
"external_id": "<string>",
"followers": [
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>"
},
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>"
}
],
"group_id": "<integer>",
"organization_id": "<integer>",
"priority": "urgent",
"problem_id": "<integer>",
"requester_id": "<integer>",
"safe_update": "<boolean>",
"sharing_agreement_ids": [
"<integer>",
"<integer>"
],
"status": "closed",
"subject": "<string>",
"tags": "<array>",
"type": "task",
"updated_stamp": "<dateTime>",
"brand_id": "<integer>",
"collaborators": "<array>",
"email_cc_ids": "<array>",
"follower_ids": "<array>",
"macro_ids": "<array>",
"raw_subject": "<string>",
"recipient": "<string>",
"submitter_id": "<integer>",
"ticket_form_id": "<integer>",
"via": {
"channel": "<string>",
"source": {
"from": {
"address": "<string>",
"id": "<integer>",
"name": "<string>",
"title": "<string>"
},
"rel": "<string>",
"to": {
"address": "<string>",
"name": "<string>"
}
}
},
"via_followup_source_id": "<integer>"
}
}'
https://example.zendesk.com/api/v2/tickets
Postman Collection Item JSON
{
"name": "Create Ticket",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"occaecat_2d1\": -71498595,\n \"incididunt3\": -68401909.632414,\n \"nond\": -22715203,\n \"voluptate9e\": -92868072\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ut797\": -65734664.31848694,\n \"incididunt_14a\": 54532844.54826489,\n \"enim_2\": false,\n \"sed_ac\": 43217710\n }\n }\n },\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"task\",\n \"updated_stamp\": \"<dateTime>\",\n \"brand_id\": \"<integer>\",\n \"collaborators\": \"<array>\",\n \"email_cc_ids\": \"<array>\",\n \"follower_ids\": \"<array>\",\n \"macro_ids\": \"<array>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"ticket_form_id\": \"<integer>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n }\n }\n },\n \"via_followup_source_id\": \"<integer>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets"
]
}
},
"response": [
{
"name": "Create ticket",
"originalRequest": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"occaecat_2d1\": -71498595,\n \"incididunt3\": -68401909.632414,\n \"nond\": -22715203,\n \"voluptate9e\": -92868072\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ut797\": -65734664.31848694,\n \"incididunt_14a\": 54532844.54826489,\n \"enim_2\": false,\n \"sed_ac\": 43217710\n }\n }\n },\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"task\",\n \"updated_stamp\": \"<dateTime>\",\n \"brand_id\": \"<integer>\",\n \"collaborators\": \"<array>\",\n \"email_cc_ids\": \"<array>\",\n \"follower_ids\": \"<array>\",\n \"macro_ids\": \"<array>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"ticket_form_id\": \"<integer>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n }\n }\n },\n \"via_followup_source_id\": \"<integer>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets"
]
}
},
"status": "Created",
"code": 201,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Location",
"value": "<string>",
"description": {
"content": "The URL of the created ticket",
"type": "text/plain"
}
}
],
"cookie": [
],
"body": "{\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"normal\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"in_11\": -9796534.714120895\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"hold\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"Ut__a\": -44750185.46031158,\n \"dolored2b\": 8252599,\n \"mollit1a6\": true\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
}
]
}
