Perl / Support API / Show Ticket Metrics
Back to Collection Items
use chilkat();
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
$http = chilkat::CkHttp->new();
$http->put_BasicAuth(1);
$http->put_Login("login");
$http->put_Password("password");
$http->SetRequestHeader("Accept","application/json");
$sbResponseBody = chilkat::CkStringBuilder->new();
$success = $http->QuickGetSb("https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id",$sbResponseBody);
if ($success == 0) {
print $http->lastErrorText() . "\r\n";
exit;
}
$jResp = chilkat::CkJsonObject->new();
$jResp->LoadSb($sbResponseBody);
$jResp->put_EmitCompact(0);
print "Response Body:" . "\r\n";
print $jResp->emit() . "\r\n";
$respStatusCode = $http->get_LastStatus();
print "Response Status Code = " . $respStatusCode . "\r\n";
if ($respStatusCode >= 400) {
print "Response Header:" . "\r\n";
print $http->lastHeader() . "\r\n";
print "Failed." . "\r\n";
exit;
}
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "ticket_metric": [
# {
# "agent_wait_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "assigned_at": "<dateTime>",
# "assignee_stations": "<integer>",
# "assignee_updated_at": "<dateTime>",
# "created_at": "<dateTime>",
# "custom_status_updated_at": "<dateTime>",
# "first_resolution_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "full_resolution_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "group_stations": "<integer>",
# "id": "<integer>",
# "initially_assigned_at": "<dateTime>",
# "latest_comment_added_at": "<dateTime>",
# "on_hold_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "reopens": "<integer>",
# "replies": "<integer>",
# "reply_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "reply_time_in_seconds": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "requester_updated_at": "<dateTime>",
# "requester_wait_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "solved_at": "<dateTime>",
# "status_updated_at": "<dateTime>",
# "ticket_id": "<integer>",
# "updated_at": "<dateTime>",
# "url": "<string>"
# },
# {
# "agent_wait_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "assigned_at": "<dateTime>",
# "assignee_stations": "<integer>",
# "assignee_updated_at": "<dateTime>",
# "created_at": "<dateTime>",
# "custom_status_updated_at": "<dateTime>",
# "first_resolution_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "full_resolution_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "group_stations": "<integer>",
# "id": "<integer>",
# "initially_assigned_at": "<dateTime>",
# "latest_comment_added_at": "<dateTime>",
# "on_hold_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "reopens": "<integer>",
# "replies": "<integer>",
# "reply_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "reply_time_in_seconds": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "requester_updated_at": "<dateTime>",
# "requester_wait_time_in_minutes": {
# "business": "<integer>",
# "calendar": "<integer>"
# },
# "solved_at": "<dateTime>",
# "status_updated_at": "<dateTime>",
# "ticket_id": "<integer>",
# "updated_at": "<dateTime>",
# "url": "<string>"
# }
# ]
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$i = 0;
$count_i = $jResp->SizeOfArray("ticket_metric");
while ($i < $count_i) {
$jResp->put_I($i);
$Business = $jResp->stringOf("ticket_metric[i].agent_wait_time_in_minutes.business");
$Calendar = $jResp->stringOf("ticket_metric[i].agent_wait_time_in_minutes.calendar");
$assigned_at = $jResp->stringOf("ticket_metric[i].assigned_at");
$assignee_stations = $jResp->stringOf("ticket_metric[i].assignee_stations");
$assignee_updated_at = $jResp->stringOf("ticket_metric[i].assignee_updated_at");
$created_at = $jResp->stringOf("ticket_metric[i].created_at");
$custom_status_updated_at = $jResp->stringOf("ticket_metric[i].custom_status_updated_at");
$first_resolution_time_in_minutesBusiness = $jResp->stringOf("ticket_metric[i].first_resolution_time_in_minutes.business");
$first_resolution_time_in_minutesCalendar = $jResp->stringOf("ticket_metric[i].first_resolution_time_in_minutes.calendar");
$full_resolution_time_in_minutesBusiness = $jResp->stringOf("ticket_metric[i].full_resolution_time_in_minutes.business");
$full_resolution_time_in_minutesCalendar = $jResp->stringOf("ticket_metric[i].full_resolution_time_in_minutes.calendar");
$group_stations = $jResp->stringOf("ticket_metric[i].group_stations");
$id = $jResp->stringOf("ticket_metric[i].id");
$initially_assigned_at = $jResp->stringOf("ticket_metric[i].initially_assigned_at");
$latest_comment_added_at = $jResp->stringOf("ticket_metric[i].latest_comment_added_at");
$on_hold_time_in_minutesBusiness = $jResp->stringOf("ticket_metric[i].on_hold_time_in_minutes.business");
$on_hold_time_in_minutesCalendar = $jResp->stringOf("ticket_metric[i].on_hold_time_in_minutes.calendar");
$reopens = $jResp->stringOf("ticket_metric[i].reopens");
$replies = $jResp->stringOf("ticket_metric[i].replies");
$reply_time_in_minutesBusiness = $jResp->stringOf("ticket_metric[i].reply_time_in_minutes.business");
$reply_time_in_minutesCalendar = $jResp->stringOf("ticket_metric[i].reply_time_in_minutes.calendar");
$reply_time_in_secondsBusiness = $jResp->stringOf("ticket_metric[i].reply_time_in_seconds.business");
$reply_time_in_secondsCalendar = $jResp->stringOf("ticket_metric[i].reply_time_in_seconds.calendar");
$requester_updated_at = $jResp->stringOf("ticket_metric[i].requester_updated_at");
$requester_wait_time_in_minutesBusiness = $jResp->stringOf("ticket_metric[i].requester_wait_time_in_minutes.business");
$requester_wait_time_in_minutesCalendar = $jResp->stringOf("ticket_metric[i].requester_wait_time_in_minutes.calendar");
$solved_at = $jResp->stringOf("ticket_metric[i].solved_at");
$status_updated_at = $jResp->stringOf("ticket_metric[i].status_updated_at");
$ticket_id = $jResp->stringOf("ticket_metric[i].ticket_id");
$updated_at = $jResp->stringOf("ticket_metric[i].updated_at");
$url = $jResp->stringOf("ticket_metric[i].url");
$i = $i + 1;
}
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id
Postman Collection Item JSON
{
"name": "Show Ticket Metrics",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics",
":ticket_metric_id"
],
"variable": [
{
"key": "ticket_metric_id",
"value": "<string>"
}
]
},
"description": "Returns a specific metric, or the metrics of a specific ticket.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics",
":ticket_metric_id"
],
"variable": [
{
"key": "ticket_metric_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_metric\": [\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}
